Quest Diagnostics

www.questdiagnostics.com

Quest Diagnostics Reviews

Updated January 29, 2015
Updated January 29, 2015
590 Reviews
2.9
590 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Quest Diagnostics CEO Steve Rusckowski
Steve Rusckowski
205 Ratings

Review Highlights

Pros
  • Good benefits that include education reimbursement (in 59 reviews)

  • company has great benefits, flexible vacation days, bonuses once a year (in 34 reviews)


Cons
  • bad upper management- never did get to see or meet manager for my site (in 27 reviews)

  • Work / life balance is way out of whack, working from home means you're available 24 x 7 (in 13 reviews)

More Highlights

89 Employee Reviews Back to all reviews

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  1.  

    Worst Company to Work for in Pittsburgh!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Technologist
    Current Employee - Medical Technologist

    I have been working at Quest Diagnostics full-time (more than 10 years)

    Pros

    Glad I no longer work there.

    Cons

    Poor management. Employees are treated like imbeciles and without respect. Upper management only cares about lining their pockets and are a bunch of immoral human beings!

    One of the worst companies I have ever worked for!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    IT scared for their jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Lyndhurst, NJ
    Current Employee - Senior Consultant in Lyndhurst, NJ

    I have been working at Quest Diagnostics as a contractor (less than a year)

    Pros

    Industry leader with most of the market share

    Cons

    IT scared for their jobs. IT will be totally outsourced soon. IT management lack management experience and blame direct reports instead of taking responsibility. CEO lacks ideas and is driven by outside consultants for direction. Corporate admin types do not know or understand core business.

    Advice to ManagementAdvice

    Retire and give the reins to others more innovative.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    terrible place to work poor mgmnt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quest Diagnostics full-time

    Pros

    nothing can be said that is good

    Cons

    low pay poor mgmt fovoritsm

    Advice to ManagementAdvice

    quit job job and move on

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    work some where else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Leesburg, FL
    Current Employee - Anonymous Employee in Leesburg, FL

    I have been working at Quest Diagnostics full-time (more than 5 years)

    Pros

    cant think of anything that positive

    Cons

    mgmt lower and upper favortism too much bs

    Advice to ManagementAdvice

    find a new job where it is legal to shaft good workers for your own benefit

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    To many changes at CEO in 11 years of being employed there! Management does not care about its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Service Representative II in Austin, TX
    Former Employee - Patient Service Representative II in Austin, TX

    I worked at Quest Diagnostics full-time (more than 10 years)

    Pros

    When I started back in 2002 the company was a great company to work for great incentives with above average goal sharing bonuses. Good work environment! Great People.

    Cons

    Got hurt at work and went through the Workman's Compensation Process. Company did not offer me employment after coming back from Workman's Compensation injury. Company does not take care of good employees to much turnover ratio. Benefits not that good! Quest Diagnostics should staff Patient Service Centers with more employees not enough pay for the amount of work that you do. Company goal sharing was eliminated Fall of 2013. I would not recommend anyone to work there.

    Advice to ManagementAdvice

    Management needs to address the issue of staffing Patient Service Centers with more employees. One person running a Patient Service Center is unacceptable. Managers should visit the Patient Service Centers more often and eliminate Patient Wait Time survey's it does not work when you work by yourself!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Creating hardships

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interoffice Phlebotomist in Winchester, VA
    Current Employee - Interoffice Phlebotomist in Winchester, VA

    I have been working at Quest Diagnostics full-time (more than 3 years)

    Pros

    Good pay and benefits insurance is decent

    Cons

    Poor upper Management no advancement available poor communication from management now that quest bought Solstas they are closing sites and not giving employees options comparable to what their previous site was. Employees are being forced to drive hours to keep their job. They are forcing people to quit because they have nowhere to put them they are trying to get out of paying unemployment to those employees. Work/life balance is out of the question. They are always short staffed and have no coverage for you when you need a day off for your kids.

    Advice to ManagementAdvice

    Leave and find a new job in a field that is better suited for you because most of you could care less about the employees under you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Garbage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Laboratory Scientist I in San Juan Capistrano, CA
    Current Employee - Clinical Laboratory Scientist I in San Juan Capistrano, CA

    I have been working at Quest Diagnostics full-time (more than 5 years)

    Pros

    This company is just ok

    Cons

    Management is corrupted and favoritism is prominent in this company.

    Advice to ManagementAdvice

    Corrupted

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Specimen technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specimen Technician I in Teterboro, NJ
    Former Employee - Specimen Technician I in Teterboro, NJ

    I worked at Quest Diagnostics full-time (more than 10 years)

    Pros

    Good benefits, and vacation time

    Cons

    Ethnic discrimination, no room for advancement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Changes but not for the better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phlebotomist in Midwest, WY
    Current Employee - Phlebotomist in Midwest, WY

    I have been working at Quest Diagnostics full-time (more than 10 years)

    Pros

    Coworkers, great immediate supervisor, that's about all

    Cons

    Poor morale amongst frontline employees, burnt out employees, corperate shows no respect for frontline employees, it's all about the stock holders, not sure if problems are at the top level or middle management, whichever, they don't seem to care or value their employees, a lot of good, experienced workers have either been let go or found new jobs

    Advice to ManagementAdvice

    Acknowledge and address the morale issues, realize the frontline workers can only do so much, quality of services has been replaced with quantity of service

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Heavy-handed, cold corporate culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Courier
    Current Employee - Medical Courier

    I have been working at Quest Diagnostics full-time

    Pros

    None that I can think of, except that being a courier in general gets you out of the office and away from most of the corporate nonsense.

    Cons

    Excessively over-micromanaged and treated couriers like kindergarten children. Encouraged to find new account leads for the sales reps as a great way to make bonuses which ended up being extra work generated for nothing as the leads from couriers were consistently ignored or never paid. A simple small mistake would lead to an overblown interrogation and/or firing as was the way nearly every courier left the company, by the terrible consequences of a slight human error.

    Doesn't Recommend

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