Quest Diagnostics

  www.questdiagnostics.com
  www.questdiagnostics.com
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Quest Diagnostics Reviews

Updated September 12, 2014
Updated September 12, 2014
490 Reviews
2.8
490 Reviews
Rating Trends

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Quest Diagnostics CEO Steve Rusckowski
Steve Rusckowski
169 Ratings

Review Highlights

Pros
  • Good benefits,good salary,lots of training and opportunities for advancement (in 47 reviews)

  • The company offers great benefits and salaries are pretty competitive for new hires (in 30 reviews)


Cons
  • bad upper management- never did get to see or meet manager for my site (in 20 reviews)

  • Work / life balance is way out of whack, working from home means you're available 24 x 7 (in 9 reviews)

More Highlights

79 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Salt Mine work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quest Diagnostics full-time for less than a year

    Pros

    Starting salary and company name if that is important to you

    Cons

    Company was dishonest during the interview; not forthright about the position, how long it had been vacant and why such high turnover in the position. Focussed on the dollar and not the employee. Treats even salaried employees like slaves.

    Advice to ManagementAdvice

    Be as honest with a candidate as you expect candidates to be with you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    A TERRIBLE PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phlebotomist
    Current Employee - Phlebotomist

    I have been working at Quest Diagnostics full-time for more than 3 years

    Pros

    Good Benefits, and I cannot really think of anything else but this as to have a minimum of 20 words.

    Cons

    You cannot use those good benefits because you cannot afford the rising co-pays/deductibles.

    Favoritism is rampant. Trying to get time off if you are not one of the favorite employees is like pulling teeth, yet my team lead as had about a week off every month since she started as the lead this past December. Kind of odd you would think till you discover that she is the one who creates the monthly work schedules and arranges everyone's time off.

    If you let them they will use you till you drop of health problems. And if you stand up for yourself they insult you and attempt to make your work life hell.

    They keep trying to "fix" the company through "one size fits all" policies rather fix the major problems staring them in the face. You feel under valued as an employee if you are not in some sort of corporate setting. Recently combined all HR into a "HR SERVICE CENTER" pretty much like calling a help desk. You no longer have a specific rep assigned to your area. So trying to get the same rep every time is pretty much impossible.

    They send out an employee survey each year and each year the response is less and less. I believe this past year the response in my region was less then 17%. In the past 4 years of working for Quest the exact same problems are brought up by employees every year and every year Quest says we are going to work on and fix these. Every year they end up "fixing" problems that were not only not on the list but nobody knew these "problems" even existed.

    I have to have a good working knowledge of 4 computer systems, 2 of which I am pretty sure were designed in the early 80s before I was born, yet I am in the lowest paid bracket of the company. Hell, just for knowing those systems I should get higher pay, let alone my Phlebotomy skills

    My best advice for anyone looking for a job at Quest is don't. Don't even try, the benefits are not worth the trouble.

    Advice to ManagementAdvice

    Look at how many different computer systems the average Phleb has to have a good working knowledge of. Now ask yourself, Why do our lowest paid employees have to know how to work 4 different computer systems, 2 of which were built in the 80s? Fix that mess and you'll fix the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Shady Management, Very Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cytopreparatory Technician  in  Cincinnati, OH
    Former Employee - Cytopreparatory Technician in Cincinnati, OH

    I worked at Quest Diagnostics full-time for more than 3 years

    Pros

    The pay was decent and the hours were acceptable for the shifts offered. They did have special days and some employee recognition. They give free coffee and hot chocolate to their staff.

    Cons

    The management is shady, two-faced, and have "pets," so be very careful about only doing your job while working there. The right foot doesn't know what the left foot is doing half of the time, so specimens get lost, important tasks get missed, and just plain disorganization all around.

    Advice to ManagementAdvice

    Equality among employees should be a must! Learn your positions and work them as you should.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    unprofessional

    Former Employee - Phelbotomist  in  Mount Vernon, NY
    Former Employee - Phelbotomist in Mount Vernon, NY

    I worked at Quest Diagnostics full-time for less than a year

    Pros

    learning to draw blood from patients,also learned hw to do drug screens for employment,blueprint for wellness

    Cons

    working around people who are disrespectful,managers pointing out what your doing wrong,but won't even train you properly

    Advice to ManagementAdvice

    place the right people in the right positions

  6. 1 person found this helpful  

    Very disappointed over the new quest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phlebotomist
    Current Employee - Phlebotomist

    I have been working at Quest Diagnostics full-time for more than 5 years

    Pros

    None anymore other error then the IOP office I work in is the only reason I'm still with this crap hole non caring company.

    Cons

    Pay pay pay. Employee careness. Written up due to snow

    Advice to ManagementAdvice

    You all can afford to send your sales teams on work conventions close down universal studios for a night spend 5 million dollars on it. But the employees who bust there butts for you and your money get jack crap. I'm glad Mr. RUSCKOWSKI sent the email to upset an entire company that only some raises would be given. Personally I thought it would get better boy was I wrong. It's not fair. ALSO GIVING OCCURRENCES FOR BEING OUT OR LATE DUE TO WEATHER NOT FAIR......

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Unrealistic expectations, very demanding, mandatory overtime or you get written up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teleinterviewer I  in  Lees Summit, MO
    Former Employee - Teleinterviewer I in Lees Summit, MO

    I worked at Quest Diagnostics part-time for less than a year

    Pros

    Good pay compared to similar positions and nice to be able to work at home, everything provided by company except headset

    Cons

    Quality reviews are almost impossible to pass. Passing is 90 but if you forget to document just one little thing said by applicant, just ONE THING, 10 points are deducted and if you forgot to verify something in demographics or interrupt applicant or cough or sniffle without muting microphone that's another 1 to 2 points, so too bad you FAIL. Everything you do not document is 10 points each. Need to document everything said by applicant verbatim yet not enough space to type everything so need to copy and paste and the end and find room for this information to fit which is very time consuming BUT only have 1-3 minutes after each call to clean up order and make everything perfect. Told not to let applicant ramble but if you interrupt an applicant you get point deducted on quality. Unrealistic expectations. Revolving door at this company. They are ALWAYS hiring. I stuck it out for almost 1 year but just couldn't take it anymore. Rules always changing. Supervisors and group leads seem to have different policies and rules because you get a different answer depending on who you ask so impossible to know what is truly correct procedure.

    Advice to ManagementAdvice

    If you want EVERYTHING documented verbatim then you need to update program so there is unlimited space to type. Keep in mind we are humans, not robots. It is almost impossible to type everything verbatim without using shorthand or a special machine such as what stenographers use. You want everything perfect but allow almost no time for review or corrections. Set some realistic expectations and maybe you will be able to keep your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    RSR III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSR III  in  Corpus Christi, TX
    Current Employee - RSR III in Corpus Christi, TX

    I have been working at Quest Diagnostics full-time for more than 10 years

    Pros

    Excellent health benefits, Vacation benefits

    Cons

    Constant harassment, discrimination of person's disability

    Advice to ManagementAdvice

    Be more respectful of person's disability

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    I worked at Quest Diagnostics full-time for more than 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quest Diagnostics full-time for more than 10 years

    Pros

    Used to be,Good time off available, good benefits, good pay. Used to be, areas to explore different titles/opportunities.

    Cons

    I have had some very unprofessional and negative experiences. Work / life balance is way out of whack, working from home means you're available 24 x 7. I think leadership should be screened for their interpersonal, psychological and people-skills as management only promotes and gives privileges to employees based upon favoritism. Perks have been decreased and pays have been cut.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Company on the down fall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quest Diagnostics full-time for more than 10 years

    Pros

    People are great to work with

    Cons

    Management is hard to work for

    Advice to ManagementAdvice

    Listen if you are not to caught up in yourself

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Sr Unix Admin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Unix Administrative  in  Norristown, PA
    Current Employee - Senior Unix Administrative in Norristown, PA

    I have been working at Quest Diagnostics full-time for more than 8 years

    Pros

    Good company before the new CEO

    Cons

    100% OUT SOURCING of the IT Services. No loyalty to the veterans

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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