Questrade Reviews

Updated May 7, 2015
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2.0
Recommend to a friend
Approve of CEO
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Edward Kholodenko
2 Ratings

Pros
  • A stepping stone to the financial industry (in 4 reviews)

  • great place to meet great intelligent people (in 2 reviews)

Cons
  • becoming more of a sales environment (in 2 reviews)

  • Clients often had to wait 30 minutes or more to speak with a client service rep (in 2 reviews)

More Pros and Cons

3 Employee Reviews

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  1. New Account Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Accounts Specialist
    Former Employee - New Accounts Specialist

    I worked at Questrade full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get your CSC and CPH paid for, however you need to stay a certain amount of time afterwards to omit paying back the company.

    Average age of employees are young. Young culture

    Cons

    You would think your low pay is compensated by the commission component, however the management is constantly looking for ways to "restructure" the commission ratio/method so your commission gets keeping shredded.

    Management does not listen to others

    Things are constantly changing without clear expectation.

    Low pay/perks compare to other call centers like TD Waterhouse etc

    Advice to Management

    $ = service level, the more you are trying to cut people's total package, the less customer service your employees would be providing.

    Questrade Response

    May 12, 2015Talent Acquisition Specialist

    Thank you for your detailed feedback. We’re constantly looking for ways to improve the experience we deliver to our employees, so we appreciate you helping us to achieve this. We pride ourselves on ... More


  2. Great place with exciting jobs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Front End Engineer in Toronto, ON (Canada)
    Current Contractor - Senior Front End Engineer in Toronto, ON (Canada)

    I have been working at Questrade as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    the best reasons to work at Questrade are the trust in our work, we have great professionals as coworkers and this is very nice to improve our knowledge, we have good work environment, a lot of challenges and career opportunities.

    Cons

    I don't have any downside to share about work at Questrade.


  3. Helpful (3)

    Stuck in neutral

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Questrade

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    - good benefits
    - great place to meet great intelligent people

    Cons

    - Management is horrible , CEO clearly doesn't know what's going on in his company
    - Directors couldn't careless about their employees ( especially the CSS)
    - Company promotes "kiss asses", and give more responsibilities to incompetent people
    - No room for career advancement

    Advice to Management

    - Start promoting smart people with talent
    - Have a CLEAR direction for the company
    - Start PAYING your employees, they work REALLY HARD !



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