Questrade

  www.questrade.com
  www.questrade.com

Questrade Reviews in Canada

Updated September 9, 2014
Updated September 9, 2014
62 Reviews
4.1
62 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Edward Kholodenko
49 Ratings

Review Highlights

Pros
  • Lots of parties, work environment is mostly neutral (in 4 reviews)

  • A stepping stone to the financial industry (in 4 reviews)


Cons
  • As of now, I really cannot think of anything (in 2 reviews)

  • becoming more of a sales environment (in 2 reviews)

More Highlights

15 Employee Reviews Back to all reviews

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  1.  

    Client Services Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Specialist in Toronto, ON (Canada)
    Former Employee - Client Services Specialist in Toronto, ON (Canada)

    I worked at Questrade full-time (more than an year)

    Pros

    Good co-workers and work culture

    Cons

    Underpaid compared to similar work at another company.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Questrade full-time

    Pros

    My score for this company is 3/5. The 4/5 score is to be taken with a grain of salt; there are biased entries for this company.

    Pros:
    Helpful colleagues to work with: by far, this is the best thing in the company.
    Interesting projects: depending on the department, you can be exposed to some interesting projects and gain expereience.
    Salaries are average for the industry and definitely on the lower end for the workload.
    Benefits are ok: 70% insurance and the rest you.

    Cons

    Cons:
    Processes are still to be defined: often times this creates more workload and a lot of stress. It is clear that some processes lack direction.
    Too many times projects have very tight deadlines and after some time it starts to get you, as you are very tired and demotivated. The story that gets told too many times gets boring.
    There is a constant feel that almost everything had to be done yesterday: it puts a lot of pressure on the employees and from a project that is very ok, it becomes something that just leaves you with a bitter taste in the end.

    Advice to ManagementAdvice

    My advice is to learn to prioritize in such a way that you touch the company's goals, but you also motivate your employees. Who cares if you were involved in 10 projects, when at the end of the day you do not even have the strength to crack a smile because of the fatigue? Work on your employees' work/life balance.
    There are too many periods when things are urgent.
    There is a shortage in workforce. You need to hire more people.
    Work on the compensation package: it definitely needs improvement.

    Doesn't Recommend
  3.  

    A lot of unsatisfied clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Specialist
    Former Employee - Client Service Specialist

    I worked at Questrade full-time (more than an year)

    Pros

    They paid better then the big bank I previously worked at in the same position. Office located off of the TTC subway line. They have some innovative products, like USD in a registered account.

    Cons

    Way too many trades not being executed because of technical issues. Clients often had to wait 30 minutes or more to speak with a client service rep. Supervisor did nothing but talk to his girlfriend on the phone all day. Management wold make promises and not keep them. Low employee moral.

    Advice to ManagementAdvice

    Treat your clients and employees better.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great people and environment. Some supervisors promoted due to favouritism but not terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - New Accounts Specialist in Toronto, ON (Canada)
    Former Employee - New Accounts Specialist in Toronto, ON (Canada)

    I worked at Questrade full-time (less than an year)

    Pros

    Good experience, great people. Get to know the investment industry from a relaxed environment

    Cons

    Work is fairly monotonous but not overly difficult. Have to learn on the go, no extensive training for most positions

    Advice to ManagementAdvice

    promote appropriate and well qualified people to team leads.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    So So

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Questrade full-time (more than 3 years)

    Pros

    Lots of parties, work environment is mostly neutral. Nothing out of the ordinary, which is a good thing.

    Cons

    Not very innovative, sometimes too much red tape to get a simple thing approved because infrastructure cannot handle it.

    Advice to ManagementAdvice

    Look into investing more into infrastructure. Because people in power are senior and more experienced that may not necessarily be a good thing because it impedes innovation. As Henry Ford once said "If I asked the people what they wanted they would say they wanted faster horses with better carriages".

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Job review of position at Questrade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate and Institutional FX Sales in Montreal, QC (Canada)
    Former Employee - Corporate and Institutional FX Sales in Montreal, QC (Canada)

    I worked at Questrade full-time (less than an year)

    Pros

    1) Opportunity to grow in FX;
    2) Enthusiastic personnel;
    3) Nominated as one of he best managed Canadian company;

    Cons

    1) Not enough FX product tools to be able to cater to client's needs;
    2) Very fragmented FX team;
    3) No clear sense of direction.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Questrade

    Pros

    The Learning experience was valuable

    Cons

    There was not much recognition

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Fast promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Toronto, ON (Canada)
    Current Employee - Team Lead in Toronto, ON (Canada)

    I have been working at Questrade full-time (more than an year)

    Pros

    co-workers are great and helpful to eachother

    Cons

    Cost saving is their priority and customer service rep will always be the first to cut when revenues are down

    Advice to ManagementAdvice

    Listen more to the employees

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Fun people to work with, however company organization is messy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Questrade as an intern (less than an year)

    Pros

    - interesting people
    - facility is good
    - hours are good
    - Seems like if you work hard AND build positive relationships with your superiors, you will get rewarded
    - education reimbursement (CSI, CFA, etc.)

    Cons

    - Very messy interdepartmental and intradepartmental communication; messages consistently get lost somewhere. Management has taken notice of this and things are changing slowly
    - Poor training and screening; some people are way overqualified than others in the same job title. The same is true the other way around

    Advice to ManagementAdvice

    - Quality is just as important as quantity. Take care of your employees and you will have lower turnover rate in some of your departments. In that same train of thought, you should also provide higher quality service to your clients

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Questrade is a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Tester in Toronto, ON (Canada)
    Former Employee - Quality Assurance Tester in Toronto, ON (Canada)

    I worked at Questrade full-time (more than an year)

    Pros

    Great team, people are willing to help, interesting projects. Location of the office is very convenient

    Cons

    a lot of overtime, tight deadlines, not a good balance between personal and professional life. No efficient program in improving professional skills.

    Recommends
    Positive Outlook
    Approves of CEO

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