Questrade Reviews in Toronto, ON

56 Reviews

4.5
56 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Edward Kholodenko
44 Ratings

Review Highlights

Pros
  • Lots of parties, work environment is mostly neutral (in 4 reviews)

  • Career opportunities, growing organization (in 3 reviews)


Cons
  • As of now, I really cannot think of anything (in 2 reviews)

  • Clients often had to wait 30 minutes or more to speak with a client service rep (in 2 reviews)

More Highlights

8 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great people and environment. Some supervisors promoted due to favouritism but not terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - New Accounts Specialist  in  Toronto, ON (Canada)
    Former Employee - New Accounts Specialist in Toronto, ON (Canada)

    I worked at Questrade full-time for less than a year

    Pros

    Good experience, great people. Get to know the investment industry from a relaxed environment

    Cons

    Work is fairly monotonous but not overly difficult. Have to learn on the go, no extensive training for most positions

    Advice to ManagementAdvice

    promote appropriate and well qualified people to team leads.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Fast promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead  in  Toronto, ON (Canada)
    Current Employee - Team Lead in Toronto, ON (Canada)

    I have been working at Questrade full-time for more than a year

    Pros

    co-workers are great and helpful to eachother

    Cons

    Cost saving is their priority and customer service rep will always be the first to cut when revenues are down

    Advice to ManagementAdvice

    Listen more to the employees

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Fun people to work with, however company organization is messy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Questrade as an intern for less than a year

    Pros

    - interesting people
    - facility is good
    - hours are good
    - Seems like if you work hard AND build positive relationships with your superiors, you will get rewarded
    - education reimbursement (CSI, CFA, etc.)

    Cons

    - Very messy interdepartmental and intradepartmental communication; messages consistently get lost somewhere. Management has taken notice of this and things are changing slowly
    - Poor training and screening; some people are way overqualified than others in the same job title. The same is true the other way around

    Advice to ManagementAdvice

    - Quality is just as important as quantity. Take care of your employees and you will have lower turnover rate in some of your departments. In that same train of thought, you should also provide higher quality service to your clients

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Questrade is a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Tester  in  Toronto, ON (Canada)
    Former Employee - Quality Assurance Tester in Toronto, ON (Canada)

    I worked at Questrade full-time for more than a year

    Pros

    Great team, people are willing to help, interesting projects. Location of the office is very convenient

    Cons

    a lot of overtime, tight deadlines, not a good balance between personal and professional life. No efficient program in improving professional skills.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Harsh reality of the pitfalls of working in an untrustworthy corporate environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administration  in  Toronto, ON (Canada)
    Current Employee - Administration in Toronto, ON (Canada)

    I have been working at Questrade full-time for more than a year

    Pros

    Ability to move up within the company is largely available.

    Cons

    Employees are often left in the dark. Management can not be trusted as they use their employees as scapegoats too often. If you are looking for a company committed to you and vice versa, this is not it!

    Advice to ManagementAdvice

    Be more honest and open with employees as they only want to be successful in their jobs before you let them go. You tend to throw out employees all too quick due to cheaper choices or personal conflicts. You keep the wrong ones and let go of the quality ones too many times. Re-evaluate who, and why you bring into the company and out. Give your employees the same respect they give you.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Specialist  in  Toronto, ON (Canada)
    Current Employee - Client Services Specialist in Toronto, ON (Canada)

    I have been working at Questrade full-time for less than a year

    Pros

    Good entry point into finance
    decent pay
    Good benefits,
    paid educational courses

    Cons

    lower than some finance company
    annoying uneducated customers

    Advice to ManagementAdvice

    Build up a better trading department

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Client Services Specialist  in  Toronto, ON (Canada)
    Former Employee - Client Services Specialist in Toronto, ON (Canada)

    I worked at Questrade

    Pros

    -Potential to learn a lot about trading and investments
    -Nice culture

    Cons

    -Management are not very professional and their decision making is not up to the mark as it should be.

    Advice to ManagementAdvice

    -Try and brainstorm the pros and cons of your decision before making it.

    Recommends
    No opinion of CEO
  9. 1 person found this helpful  

    I'm learning quite a bit about trading and investing industry and lucky to have a hardworking manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Questrade

    Pros

    Great stepping stone for a career in financial industry

    Cons

    Internal politics is quite complicated, don't like the fact that family members of management promoted internally only because they are related.

    Advice to ManagementAdvice

    Shouldn't take employees hardwork for granted

    Doesn't Recommend
    Approves of CEO

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