Quicken Loans

  www.quickenloans.com
  www.quickenloans.com

Quicken Loans Reviews

Updated November 22, 2014
Updated November 22, 2014
474 Reviews
3.8
474 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Quicken Loans CEO Bill Emerson
Bill Emerson
363 Ratings

Review Highlights

Pros
  • I also had a chance to experience the work environment and why Quicken Loans is number one (in 29 reviews)

  • Great culture, friendly team members fun looking office atmosphere (in 24 reviews)


Cons
  • Work-life balance is the number one reason team members leave QL (in 55 reviews)

  • no work life balance, management cares about sales not necessarily the individuals (in 32 reviews)

More Highlights

71 Employee Reviews Back to all reviews

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  1.  

    long hours

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quicken Loans

    Pros

    learn mortgage loan originator business

    Cons

    work 12 hour days. no dinner time allowed. 30 minutes for lunch.

  2.  

    Great training

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quicken Loans

    Pros

    great culture, great health benefits, upbeat environment, always getting more training,

    Cons

    long hours, impossible to reach back out to all clients in a 24 hr period. everyone was afraid of losing their job, as employees disappeared every day. Very high turnover, very hard to last a year given the workload. You could have reave reviews but two missed calls...and you were gone.

    Advice to ManagementAdvice

    support the CCS by balancing the positive reviews from clients with the one or two missed calls. I had clients sending me gifts for my excellent service, and boom, one or two mistakes in three months, and I was gone.

  3.  

    perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern - Hourly in Detroit, MI
    Current Employee - Intern - Hourly in Detroit, MI

    I have been working at Quicken Loans as an intern (less than an year)

    Pros

    great intern perks - tiger games, free snacks and drinks, laid back environment

    Cons

    work can be repetitive and monotonous

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Really good culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vendor Analyst in Detroit, MI
    Former Employee - Vendor Analyst in Detroit, MI

    I worked at Quicken Loans as an intern (less than an year)

    Pros

    Great culture, they give you a lot of flexibility in the work place. One good thing is that they are really open to helping you shadow different portions of the company. The hours are normal and the people are really nice.

    Cons

    Culture is a bit laid back - not how I like it. Also the people you work with are not the brightest of the bunch.

    Advice to ManagementAdvice

    nothing much they do a great job

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Outstanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker Then Sent to Call Center (Rock Connections) in Detroit, MI
    Former Employee - Banker Then Sent to Call Center (Rock Connections) in Detroit, MI

    I worked at Quicken Loans full-time (more than 3 years)

    Pros

    Nice work environment and good co-workers.

    Cons

    Too many hours and low pay. Repetitive work.

    Advice to ManagementAdvice

    Train recruiters to better place candidates. I should never have been put in a sales position (even though I was in pharmaceutical sales for 14 years) because the kind of sales I had experience in was not a "hard-close" kind of position. Pharmaceutical sales was more of a consultant position. It should have been readily evident to my recruiter at QL that I was more of a technical, detail-oriented individual who could have offered much more to the Quicken Loans family of companies as an underwriter or similar. In my three short years, my observation was that most employees get burned out and leave or are dismissed. I believe that Bill Emerson and Dan Gilbert need to do a culture check because what they started years back was wonderful but now their ship is slowly drifting off course. It's time for them to seriously get back into the trenches and fix what is happening. I also want to let them know that one of their marketing arms, "Rock Connections" is turning a lot of potential clients off and over the past year has begun to create a bad reputation for Quicken Loans. The way that RC processes and recycles leads is flawed and is causing many potential clients to be almost nothing short of stalked and harassed via incessant telephone calls. I know this because I witnessed the increasing number of complaints and corresponding intensity in the anger I encountered from the potential clients. Most of the account representatives don't care to take notes or properly remove these clients from the system nor is this process encouraged. Instead, the focus is all on volume of calls.

    Doesn't Recommend
    Negative Outlook
  7.  

    Great culture; work long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Mortgage Banker
    Former Employee - Executive Mortgage Banker

    I worked at Quicken Loans full-time (more than 8 years)

    Pros

    Amazing training, benefits, pay ,etc...

    Cons

    Life-work balance is very difficult. They expect a lot.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good Company long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Banker in Detroit, MI
    Current Employee - Mortgage Banker in Detroit, MI

    I have been working at Quicken Loans full-time (more than 3 years)

    Pros

    Great opportunity to make great money. Fun atmosphere, lots of parties, young crowd.

    Cons

    Long hours. They micromanage you to death. Always threatening you with your job.

    Advice to ManagementAdvice

    Do more work for your team members and not so much coaching.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Mortgage Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Banker in Detroit, MI
    Former Employee - Mortgage Banker in Detroit, MI

    I worked at Quicken Loans full-time (more than an year)

    Pros

    Great company with a great philosophy. Potential to make six figures, even in your first year of employment.
    Great training enviroment.

    Cons

    Very high turn over rate
    Expect very long hours(10-11pm at night is not unusual)
    No work-life balance due to hours noted above.
    Supervisors/Others Eye your every move - listen to your phone calls etc
    Majority of pay is commission based, so don't expect a big check if you aren't good at selling loans.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    BGT Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker Training in Detroit, MI
    Former Employee - Banker Training in Detroit, MI

    I worked at Quicken Loans full-time (less than an year)

    Pros

    Paid for training
    Benefits
    Company Culture/ Values
    Great compensation for recent graduate

    Cons

    Long Hours
    Intensive training
    Tough work- Life balance
    Strict atmosphere

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    High level company with great expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Banker in Cleveland, OH
    Current Employee - Mortgage Banker in Cleveland, OH

    I have been working at Quicken Loans full-time (more than 3 years)

    Pros

    You can make good money when you produce. The culture is very high level. The technology is phenomenal. Not a company where you will be complaining about people not doing their job. If you are single, and care only about making money or advancing your career, great opportunity to be financially successful and grow. Lot of opportunity to be promoted and advance if you are willing to sacrifice your personal life.

    Cons

    You will work. And then you will stay late. And then you will be expected to work the weekend. The days are long, and there is no down time. You are there to work, and prospect as many clients as they can shove down your throat. They want to gain market share, and don't care about turnover. It's a short career for most that are hired. Not a role you want if you care about family and spending time with them.

    Advice to ManagementAdvice

    You should really focus on the overall well being of your people. You clearly don't care about turnover, and the focus is on training the newest bankers to be as productive as possible in the shortest amount of time. it's clearly not on retaining the dedicated bankers, or finding ways to keep them happy. You focus on quantity not quality of prospective leads, which doesn't bother you on paper because the culture drives results. However, the mindset of bankers is not a priority, while it clearly should be. If anyone tries to speak out, it's viewed as complaining and not being dedicated enough. This can't be summarized on paper for a 2 minute huddle though. When directors are stepping down monthly, clearly there is a push from the top down that is squeezing every last drop out of those willing to give all they have.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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