Quidsi

www.quidsi.com

Quidsi Reviews

Updated January 30, 2015
Updated January 30, 2015
58 Reviews
2.8
58 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Maria Renz
21 Ratings

Review Highlights

Pros
  • Wow" customer service philosophy (in 3 reviews)

  • Free beer once a week free food ok healthcare thats about it (in 3 reviews)


Cons
  • Work life balance is nonexistent if you want to do your job well (as is expected by your boss) (in 4 reviews)

  • Corporate and customer care are in the same building but you wouldnt know it (in 6 reviews)

More Highlights

33 Employee Reviews Back to all reviews

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  1.  

    Difficult to find fault ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Jersey City, NJ
    Current Employee - Anonymous in Jersey City, NJ

    I have been working at Quidsi full-time (more than 3 years)

    Pros

    I have been with Quidsi for over 3 years and feel no reason to look for another job since I am constantly challenged. I have been able to work on multiple projects across the company interacting with some of the smartest, kindest, open minded and driven professionals on projects beyond the scope of my function. Quidsi’s philosophy on performance evaluation is so fair, giving you the chance to create your own goals and ask for feedback on them from those that you believe can best comment and assess your abilities. Your voice is also heard with the anytime feedback in place should you want to comment on anyone within the organization at any level. It is so refreshing to see the changes since Amazon’s acquisition with the implementation of better systems, best practices, and focus on continuous improvement while at the same time a conscientiousness on the preservation of Quidsi culture. There has been just slight adjustments to the principles promoted to account for maturation and business focus. The company fosters learning and development through training, promotion cycles , and transfers internally within the greater Amazon network. They also recently renovated the office space accommodating additional conference rooms, huddle areas, and the infamous stacked kitchens overlooking the beautiful views of NYC giving me even more comfort of Amazon’s commitment to Quidsi’s future.

    Cons

    While I have seen some cost cutting controls in place, I believe it is in the best interest of responsible sustainability. Amazingly though, it hasn't watered down the fun, celebratory culture.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Jersey City, NJ
    Current Employee - Director in Jersey City, NJ

    I have been working at Quidsi full-time (less than a year)

    Pros

    Quidsi is a fun and exciting place to work - I have a great work life balance. The office is located right by the Path so commuting is so convenient. You can drive and park right in the building too. The office is spacious and has a beautiful view of NY City.
    You get to work with smart, driven people who want to make things happen. Everyone is helpful and makes your feel welcoming. It’s truly a great culture - It’s the ideal place for people who love to have fun and work smart!
    The other pros that I can think of are flexible schedules which is what makes for a great work life balance with telecommuting options and manager support. Good compensation model, endless perks (culture club, rock band, reading club, waffle Wednesday, "be open" bar every Thurs, Bagel Fridays, and pantry full of food.)
    There is something fun happening all the time.

    Cons

    You get commuter benefits but parking can be steep if you want to park in the building.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Friendly, laid back work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Jersey City, NJ
    Current Employee - Customer Care Representative in Jersey City, NJ

    I have been working at Quidsi full-time (less than a year)

    Pros

    No dress code, friendly atmosphere, no stress

    Cons

    Low pay, no free parking for day shift,

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi full-time

    Pros

    Good Team environment, getting help from co-workers is easy, good learning experience.

    Cons

    hard to get help from managers, limited professional growth.

    Advice to ManagementAdvice

    I guess they're doing well.

    Positive Outlook
  6.  

    Good experience but disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Associate in Jersey City, NJ
    Current Employee - Merchandise Associate in Jersey City, NJ

    I have been working at Quidsi full-time (more than a year)

    Pros

    Given a lot of responsibility very quickly. You have a job title will end up having your hands in many different functions. Running small business within each site with a lot of autonomy. Fairly easy to make your opinion heard and make a difference.

    Cons

    Having a hard time finding their identity as a company. Foundation as an e-commerce company is a little shaky because it was built by MBAs, not retail leaders/experts. There is a lot of work happening to transform the websites into shopping destinations but some goals are too lofty and they need to focus on the basics first. While good to have a lot of responsibility, the reason it is given is that there is a constant bandwidth issue where there aren't enough people to do the work as it should be done/to meet such lofty goals.

    Advice to ManagementAdvice

    Fix the retail fundamentals, figure out who you are and who your customer is, and focus on building a strong foundation before launching big projects without the proper support.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi full-time (more than a year)

    Pros

    Great People
    Great Benefits
    Good Office Views

    Cons

    No work-life balance, looked upon poorly if less than 50 hrs a week is spent in the office
    Poor Management/ Unhelpful management
    Be prepared for micromanagement
    Office politics has negative impact on teams
    negative Work environment
    Voicing opinions is not welcomed

    Advice to ManagementAdvice

    Don't fix what's not broken, listen to your team.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    C.C

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Jersey City, NJ
    Current Employee - Customer Care Representative in Jersey City, NJ

    I have been working at Quidsi full-time (less than a year)

    Pros

    They're trying, or at least employee services is.

    Cons

    The CEO really needs to take a look at management and senior management in CC. There is a reason it has been so bad for so long with such a high turnover. Maybe the problem isn't the employees or staff who have left. Maybe the mistake was hiring/keeping the current management in there for so long. Where is their employee review?

    Advice to ManagementAdvice

    Be there and lead.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Stay away from customer care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Jersey City, NJ
    Current Employee - Customer Care Representative in Jersey City, NJ

    I have been working at Quidsi full-time (more than 3 years)

    Pros

    The people there are awesome and the company does spoil employees with food, events etc. really fun atmosphere to work. The pay is decent for just answering the phones.

    Cons

    Stay away from there customer care department. It's a dead end job and no one else in the company wants to interact with the dept. The CC department are all over qualified college graduates hoping to land a job in corporate. So no wants to be there and they eventually quit when they realized the odds are incredibly slim to move up in the company.

    Advice to ManagementAdvice

    You know the problems, just start listening.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Very nice experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Entry
    Current Employee - Data Entry

    I have been working at Quidsi full-time (less than a year)

    Pros

    Corporate environment, relaxed, lots of perks

    Cons

    Long hours, low wages (entry level)

    Recommends
    Positive Outlook
    Approves of CEO
  11. 11 people found this helpful  

    Quidsi is a poorly managed, understaffed, and overly demanding hot mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ

    I have been working at Quidsi full-time (more than a year)

    Pros

    1) Amazon/Quidsi employee discounts.

    2) Lots of PTO. 20+ days.

    3) Genuinely intelligent and kind co-workers. Good for networking post-Quidsi.

    4) Company parties with booze, occasional subsidized lunches, and low cost snacks.

    5) Amazon RSUs.

    6) You get to put that you worked at an Amazon.com subsidiary on your resume.

    Cons

    1) Using your PTO is hard- your role will generally require you to work daily for 9+ hours.

    2) Work life balance is nonexistent if you want to do your job well (as is expected by your boss).

    3) Management doesn't care about employees: growth plans, career paths, employee development- none of them exist in a meaningful way. Management is not responsive to new ideas and is too focused on business goals to make positive changes within the company.

    4) Promotions are rare and ridiculous: Quidsi only promotes X people every cycle so at a certain point, if your boss doesn't fight for you, you won't get promoted even if you worked your butt off and were a "top performer". Politics play a BIG part so good luck if you haven't sucked up to the right people.

    5) Many people are leaving. Happy hours are often held in honor of the people departing that week. This happens almost every week. Many of the smart people mentioned earlier are jumping ship when RSUs vest or when they've had too much.

    6) Expectations are too high and jobs are overly demanding. Quidsi has always been lean as a start-up but has failed to staff adequately as it grew. Positions are overwhelming + challenging even for enthusiastic/dedicated workers. Most people burn out in 1-2 years. Few make it to the 3 or 4 year mark- if you do, you're a veteran.

    7) As a result of being understaffed, teams are too busy putting out fires. Very little progress/change- Quidsi has not truly innovated in years.

    8) Perks have declined. Dinners are no longer easily comped and need to be submitted for reimbursement with explanations as to why you stayed late. Formerly free vending machines now cost $0.25. Group lunches are no longer
    free. Parties and events get less and less extravagant every year.

    9) Overall compensation isn't great. It's very RSU heavy. RSUs vest over a backloaded 4 year cycle, meaning most people only get a small % of their original award. Base pay is OK at best. There are no performance based bonuses. Salary increases for both in level and out of level promotions are very small.

    Advice to ManagementAdvice

    At a recent all hands meeting, the CEO stated "Quidsi is not a sinking ship", justifying this by elaborating on the investments being made in some departments, the work space upgrades, and the long-term goals set for the company's future. Unfortunately, this isn't something senior management can just declare. If team morale is low, employees feel overworked/understaffed, and many people are leaving/actively searching, Quidsi can be characterized as a sinking ship.

    Management: Make an effort to work with employees to understand how to change the company for the better. You don't know everything about how the company should work! Make real changes- task forces are meaningless if nothing noticeably changes afterwards. You need competent experienced people who understand their job functions, not just transplants from within the Amazon organization. Don't forget to promote from within.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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