Quidsi

  www.quidsi.com
  www.quidsi.com

Quidsi Reviews

Updated November 18, 2014
Updated November 18, 2014
54 Reviews
2.7
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Maria Renz
18 Ratings

Review Highlights

Pros
  • Wow" customer service philosophy (in 3 reviews)

  • Free beer once a week free food ok healthcare thats about it (in 3 reviews)


Cons
  • Work life balance is nonexistent if you want to do your job well (as is expected by your boss) (in 4 reviews)

  • Corporate and customer care are in the same building but you wouldnt know it (in 6 reviews)

More Highlights

30 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi full-time

    Pros

    Good Team environment, getting help from co-workers is easy, good learning experience.

    Cons

    hard to get help from managers, limited professional growth.

    Advice to ManagementAdvice

    I guess they're doing well.

    Positive Outlook
  2.  

    Good experience but disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Associate in Jersey City, NJ
    Current Employee - Merchandise Associate in Jersey City, NJ

    I have been working at Quidsi full-time (more than an year)

    Pros

    Given a lot of responsibility very quickly. You have a job title will end up having your hands in many different functions. Running small business within each site with a lot of autonomy. Fairly easy to make your opinion heard and make a difference.

    Cons

    Having a hard time finding their identity as a company. Foundation as an e-commerce company is a little shaky because it was built by MBAs, not retail leaders/experts. There is a lot of work happening to transform the websites into shopping destinations but some goals are too lofty and they need to focus on the basics first. While good to have a lot of responsibility, the reason it is given is that there is a constant bandwidth issue where there aren't enough people to do the work as it should be done/to meet such lofty goals.

    Advice to ManagementAdvice

    Fix the retail fundamentals, figure out who you are and who your customer is, and focus on building a strong foundation before launching big projects without the proper support.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    C.C

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Jersey City, NJ
    Current Employee - Customer Care Representative in Jersey City, NJ

    I have been working at Quidsi full-time (less than an year)

    Pros

    They're trying, or at least employee services is.

    Cons

    The CEO really needs to take a look at management and senior management in CC. There is a reason it has been so bad for so long with such a high turnover. Maybe the problem isn't the employees or staff who have left. Maybe the mistake was hiring/keeping the current management in there for so long. Where is their employee review?

    Advice to ManagementAdvice

    Be there and lead.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi full-time (more than an year)

    Pros

    Great People
    Great Benefits
    Good Office Views

    Cons

    No work-life balance, looked upon poorly if less than 50 hrs a week is spent in the office
    Poor Management/ Unhelpful management
    Be prepared for micromanagement
    Office politics has negative impact on teams
    negative Work environment
    Voicing opinions is not welcomed

    Advice to ManagementAdvice

    Don't fix what's not broken, listen to your team.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Stay away from customer care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Jersey City, NJ
    Current Employee - Customer Care Representative in Jersey City, NJ

    I have been working at Quidsi full-time (more than 3 years)

    Pros

    The people there are awesome and the company does spoil employees with food, events etc. really fun atmosphere to work. The pay is decent for just answering the phones.

    Cons

    Stay away from there customer care department. It's a dead end job and no one else in the company wants to interact with the dept. The CC department are all over qualified college graduates hoping to land a job in corporate. So no wants to be there and they eventually quit when they realized the odds are incredibly slim to move up in the company.

    Advice to ManagementAdvice

    You know the problems, just start listening.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Very nice experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Entry
    Current Employee - Data Entry

    I have been working at Quidsi full-time (less than an year)

    Pros

    Corporate environment, relaxed, lots of perks

    Cons

    Long hours, low wages (entry level)

    Recommends
    Positive Outlook
    Approves of CEO
  8. 9 people found this helpful  

    Quidsi is a poorly managed, understaffed, and overly demanding hot mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ

    I have been working at Quidsi full-time (more than an year)

    Pros

    1) Amazon/Quidsi employee discounts.

    2) Lots of PTO. 20+ days.

    3) Genuinely intelligent and kind co-workers. Good for networking post-Quidsi.

    4) Company parties with booze, occasional subsidized lunches, and low cost snacks.

    5) Amazon RSUs.

    6) You get to put that you worked at an Amazon.com subsidiary on your resume.

    Cons

    1) Using your PTO is hard- your role will generally require you to work daily for 9+ hours.

    2) Work life balance is nonexistent if you want to do your job well (as is expected by your boss).

    3) Management doesn't care about employees: growth plans, career paths, employee development- none of them exist in a meaningful way. Management is not responsive to new ideas and is too focused on business goals to make positive changes within the company.

    4) Promotions are rare and ridiculous: Quidsi only promotes X people every cycle so at a certain point, if your boss doesn't fight for you, you won't get promoted even if you worked your butt off and were a "top performer". Politics play a BIG part so good luck if you haven't sucked up to the right people.

    5) Many people are leaving. Happy hours are often held in honor of the people departing that week. This happens almost every week. Many of the smart people mentioned earlier are jumping ship when RSUs vest or when they've had too much.

    6) Expectations are too high and jobs are overly demanding. Quidsi has always been lean as a start-up but has failed to staff adequately as it grew. Positions are overwhelming + challenging even for enthusiastic/dedicated workers. Most people burn out in 1-2 years. Few make it to the 3 or 4 year mark- if you do, you're a veteran.

    7) As a result of being understaffed, teams are too busy putting out fires. Very little progress/change- Quidsi has not truly innovated in years.

    8) Perks have declined. Dinners are no longer easily comped and need to be submitted for reimbursement with explanations as to why you stayed late. Formerly free vending machines now cost $0.25. Group lunches are no longer
    free. Parties and events get less and less extravagant every year.

    9) Overall compensation isn't great. It's very RSU heavy. RSUs vest over a backloaded 4 year cycle, meaning most people only get a small % of their original award. Base pay is OK at best. There are no performance based bonuses. Salary increases for both in level and out of level promotions are very small.

    Advice to ManagementAdvice

    At a recent all hands meeting, the CEO stated "Quidsi is not a sinking ship", justifying this by elaborating on the investments being made in some departments, the work space upgrades, and the long-term goals set for the company's future. Unfortunately, this isn't something senior management can just declare. If team morale is low, employees feel overworked/understaffed, and many people are leaving/actively searching, Quidsi can be characterized as a sinking ship.

    Management: Make an effort to work with employees to understand how to change the company for the better. You don't know everything about how the company should work! Make real changes- task forces are meaningless if nothing noticeably changes afterwards. You need competent experienced people who understand their job functions, not just transplants from within the Amazon organization. Don't forget to promote from within.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great experience for SDEs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer
    Current Employee - Software Development Engineer

    I have been working at Quidsi

    Pros

    Young teams. Lot of opportunities and responsibilities as a SDE. A great launchpad into Amazon's development procedures and tools. Diverse associates bring variety and vast experience into the team. Great work/life balance. Perfect blend of a startup culture + Amazon policies. Amazing view of NYC. Lot of fun activities(Beer Thursdays, Bagel Fridays, Waffle Wednesdays, Group lunch Tuesdays, lot of other fun activities are organized.)

    Cons

    Lot of interactions between different teams can be challenging. But it is a great opportunity for improving skills and shouldering responsibility. The company is going through a transition/migration phase.

    Advice to ManagementAdvice

    Keep doing what you are doing. Keep up the startup culture. Don't be weighed down by Amazon.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Agent in Jersey City, NJ
    Current Employee - Customer Care Agent in Jersey City, NJ

    I have been working at Quidsi full-time (less than an year)

    Pros

    No dress code, embraces the individuals, good perks, fun atmosphere

    Cons

    strict tardiness policy, request for days off, work schedule

    Advice to ManagementAdvice

    Hold more people in the other departments accountable, too many errors made by the other departments that lead to more stress and issues for us to resolve. Corporate employees don't really know what the customer care goes through due to their errors.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    They really don't care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fulfillment Specialist in Gouldsboro, PA
    Current Employee - Fulfillment Specialist in Gouldsboro, PA

    I have been working at Quidsi full-time

    Pros

    4 10 hour shifts was nice but most weeks we had to come in for mandatory overtime anyway.

    Cons

    Human resources is a bunch of liars. They don't care about you , your well being or safety. If you have an issue down to your swipe card they give you an attitude. Its freezing cold in winter and extremely hot in summer.

    Advice to ManagementAdvice

    Get some new management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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