Quidsi Reviews

Updated July 24, 2015
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2.9
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Quidsi Chief Executive Officer Emilie Arel Scott
Emilie Arel Scott
4 Ratings

Pros
  • Wow" customer service philosophy (in 3 reviews)

  • Reasonable dress code (some people wear business casual, some wear jeans (in 3 reviews)

Cons
  • Work life balance is nonexistent if you want to do your job well (as is expected by your boss) (in 4 reviews)

  • Customer Care attendance policy woes (in 6 reviews)

More Pros and Cons

49 Employee Reviews

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  1. Featured Review

    Helpful (8)

    Tight knit teams, fun environment, lots of development opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ

    I have been working at Quidsi

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Tight knit teams, fun environment, lots of development opportunities Super easy commute from World Trade Center Autonomy with internal projects I was a customer for years prior to joining. Every interaction with the customer care team has been amazing, which was the big reason I decided to join. The Employee Services team comes up with the most creative ideas to ensure we are all taken care of - from cinco de mayo to subsidized music lessons to take your kids to work day, they go above and beyond to ensure everyone is happy General development opportunities - SDE bootcamp, Ted talks Fridays, internal development courses, etc.

    Cons

    Your responsible for bringing yourself up to speed and figuring out where to go for info. This is the flip side to having an autonomous work environment.

    Advice to Management

    None - everyone is doing a great job. All hands meetings ensure visibility into company wide goals.


  2. Helpful (1)

    Company in transition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Associate in Irvington, NJ
    Current Employee - Call Center Associate in Irvington, NJ

    I have been working at Quidsi (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Your opinion on how to handle a call is valued and truly considered. Easily accessible by Path train.

    Cons

    Parking is difficult and expensive. Public transportation is your best alternative.


  3. Helpful (5)

    great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Associate
    Current Employee - Customer Care Associate

    I have been working at Quidsi (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great Leadership, cheap food, open bars

    Cons

    Negative attitudes, lack of motivation in lower level employees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    lost culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ

    I have been working at Quidsi full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people, location is close to public transportation, the view.

    Cons

    Losing its idenrity, low morale, leadership is out of touch


  6. Helpful (6)

    Empowered to make an impact

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Jersey City, NJ
    Current Employee - Software Development Engineer in Jersey City, NJ

    I have been working at Quidsi full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Surrounded by talented colleagues, you are empowered to do the right things and make impacts. Chance to learn a lot of new technology; Access to Amazon tools and systems; Adopt modern software development life cycle best practices; Still startup atmosphere; Good work life balance. Directly interacting with business users; Goal is clear and you can work towards it. Well defined career path; Options to stay technical or move to management. Unlimited opportunities inside Amazon family.

    Cons

    There are still old systems developed by outsourcing company before Amazon acquire Quidsi. Those systems are very dis-organized and require a lot of attention. These problems are being addressed now and tech is empowered to fix them or rewrite them. Not enough tech resources, recruiting is very slow.

    Advice to Management

    Invest time to pay off tech debts. Trust technology and use them to replace tactical, manual work. Fix the recruiting!


  7. Helpful (7)

    A Positive Work Environment even During a Time of Difficult Changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ

    I have been working at Quidsi full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of people here remember what Quidsi used to be, but I'm only looking at where the company is going. Sure, there used to be more free food, free parking, more activities to enjoy, and you could do things like ride a scooter and race around on a regular basis. But the fact is we needed to make changes and those changes included taking some of those expensive luxuries away. I would rather do without free food and free parking and know that I'm working in a place where my job is secure and my company is going in a better direction. Even though morale fell significantly over these last few months, I feel it is slowly building up and people are starting to see things more positively again. And no one ever said those luxuries were things we could never obtain again--we just needed to make better decisions and you know what? It's working! We are heading towards a much better direction than we were even just a few months ago. I am confident that Quidsi will continue to grow and flourish under the Amazon umbrella.

    Cons

    Some people are still holding onto the days before Amazon purchased us-- It's time to get with the program and see the company for what it is NOW. We are not a little start-up diapers company anymore and there are more important things than free snacks and coffee. It's time to embrace the Amazon umbrella and be grateful for the opportunities we've been given since the acquisition. The negative people still here are living in the past and can really bring down morale. There are also lots of people here who feel that tenure should lead to promotions and raises. While tenure does play a role in promotional decisions, just because you have longevity with the company does not mean you are a good employee. Lots of people just skate by and expect the prize to fall in their laps. Those people will also get in your way and bring you down if you let them.

    Advice to Management

    You're doing a great job turning this company back around and although people are full of complaints you handle it with dignity. My hat goes off to Leadership.


  8. Helpful (7)

    Intelligent, passionate and kind people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Manager in Jersey City, NJ
    Current Employee - Category Manager in Jersey City, NJ

    I have been working at Quidsi

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Coworkers are smart. People care a lot about achieving results and having fun. You feel like you can make a difference at every level of the company.

    Cons

    Located in Jersey City, NJ.


  9. Helpful (7)

    Run away and run fast!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Smart and talented people even though more and more are leaving CFO and CEO acting has been doing a terrific job turning the company financial around No dress code Work Life Balance Much lower standards and easier upward mobility, especially getting to levels 6 and 7 (seems they will promote just anyone who has been with the company for more than two years regardless qualification) Plenty of fake reviews posted by HR after each bad review

    Cons

    Huge focus on 3rd party platforms for amazon and not enough on driving traffic to its own websites Lack of direction from leadership Poor financial planning, the planned numbers are often impossible Constant reorganizations and pivoting Lack of IT resources Not hiring/replacing talents at the rate of attrition Absent CEO and bad retail leadership (both of which comes from marketing and do not understand retail basics of merchandising or operations ) Unprofitable, still losing tons of cash Accounting not paying bills Lack resources for anyone outside the baby team A lot of stress and pressure Bad Planning and Forecasting team, they don't know what they are doing yet management still values their input. Their poorly used open to buy based on a flawed inventory and sales model has blown inventory out of proportion since last year. The $ investment for inventory to $ return has went downhill since open to buy has been introduced. We are spending a lot more money holding on to inventory than actually selling it. There is a reason why amazon does not use open to buy. Leadership needs to understand Ecommerce is not traditional retail. The supply chain team was considered a strength for Quidsi not too long ago but the planners drove out so many members and leaders on the supply chain team over the past 6 months. Now it is considered a weakness. Low bar for hiring and Nepotism- will hire people with 3 or 4 years of experience without an MBA to be level 6s if they know the CEO from Gap (unheard of in Amazon). Barnes and Noble employees for IT is another example of nepotism. Talents are leaving on a weekly basis, there isn't a single person in the company that is not exploring other opportunities Lack of motivation, people are just doing what they need to get by and not putting forth the effort to go above and beyond. i.e. working 9-5 and go home

    Advice to Management

    Put the power back into the hands of the CFO, get rid of the planners, drive productivity and get to profitability.


  10. Helpful (11)

    Please disregard the fake 5-star reviews!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Manager in Jersey City, NJ
    Current Employee - Category Manager in Jersey City, NJ

    I have been working at Quidsi

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Amazon discount Quidsi discount The Amazon name on your resume If you're on the right team, Quidsi can be a pretty ok place to work. There are still a lot of great people here, but every week, that number seems to drop as more and more choose to jump from this sinking ship.

    Cons

    I wouldn't normally write a review, but the egregiously false 5-star reviews someone(s) from HR is posting are making me absolutely nauseous. The workplace has really deteriorated in the last year, especially in the last 5 months. Sales targets and plans seem to change every other week, and teams are stretched to hit them given the lack of manpower and resources. Hiring lots of smart directors at the end of last year was supposed to turn the company around and eliminate the need for data entry associates. Unfortunately, that didn't work out so well and ended up being REALLY expensive. Welcome to painful cost-cutting. No, I do not need a free bagel on Friday, but we also didn't need five new directors to sit in meetings all day. Amazon's tools aren't well-integrated and there is a LOT of manual data entry work happening several levels above data entry associates. Company structure ends up pitting teams against each other vs working together, and creates a clique-y work environment and exacerbates office politics.

    Advice to Management

    Wake up! Turnover has been crazy-high for months. It's depressing when every happy hour is a going away happy hour and no one believes in the company vision. Leadership is anything but transparent in All Hands meetings, and morale is at an all-time low.


  11. Helpful (39)

    DO NOT ACCEPT A JOB HERE!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director
    Current Employee - Associate Director

    I have been working at Quidsi full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Smart people Easy commute from Manhattan 10-30% discount on Quidsi sites Access to Amazon's network Amazon stock

    Cons

    If you're reading this in 2015 and you are interested in working for Quidsi, please read this review carefully, since I want to debunk a lot of the lies that HR and management will tell you to get you in: 1) Quidsi is not data-driven like Amazon, it does not have the same tools as Amazon, nor does it actually use the best third-party tools. What this means is that you don't get the same tools and data and dashboards that Amazon has. SO MANY new hires have come here thinking that they'll learn from Amazon, the best in class, but Quidsi is NOT Amazon - their systems and infrastructure haven't changed since 2009. Data integrity is terrilble and you will set up your own manual dashboards in Excel using DIY pivot tables. Depending on which server you download data from, your data will look different. Want to analyze a marketing funnel (acquisition to conversion) - you'll have to use the free version of Google Analytics which isn't set up correctly. Want to do customer analysis (cohort, LTV, etc) maybe using a tool like Custora, etc? Nope, unless you're wiling to get your hands dirty in SQL and DIY, no analysis is done at the customer level. Want to run A/B tests using Optimizely or equivalent tools that allow you to set up a test in minutes to see what converts better? Sorry, we don't have any you can use- there is one tool that only allows very few tests and only on certain pages of the site, so you'll have to work with a software dev to set it up and it'll take forever and you will have to write a lengthy justification. Want to understand what's happening in the mobile apps? Good luck- they don't even track mobile KPIs and there's not even a mobile dashboard. 2) Similarly, you won't learn best practices in e-commerce. The lack of data and tools that automate tracking and monitoring of basic metrics mean that a lot of stuff doesn't get looked at properly. No optimization of the shopping experience itself takes place because it's practically a static site (no personalization, etc). If you work in the retail business you will spend a lot of the time deciding what promotions to run when you get funding from vendors, and creative will put banners all over the site, but forget experimentation, customer segmentation and targeting, etc. The way the retail team is set up is very antiquated and mimics brick-and-mortar, as opposed to online retail structures seen elsewhere and also seen in Amazon itself. 3) You won't have access to engineering resources. None. Here's the brief story: the not-so-brilliant original cofounders of Quidsi outsourced the entire tech infrastructure to a company in China. It's become clunky and expensive and outdated tech and Amazon decided to bring tech in-house and integrate Quidsi into the Amazon stack. The ïntegration" process has been taking two years and is set to take another two more to complete. In the meantime, Quidsi brilliantly fired the Chinese company but there aren't enough engineers to work on the migration process AND be available for any kind of project. If you need any tech resource at all you will need to make a big case with senior management to get any prioritization. 4) Your job will change every 2-3 months. IN A BAD WAY. YOU WILL DO A LOT OF MANUAL ENTRY AND WORK YOU ARE OVERQUALIFIED FOR Let me give you some examples from different sections of the company -Someone was hired to work in merchandising. This person had a good background and career as a merchandiser. After 2 months they decided they wanted more people to work on selling Quidsi inventory on Amazon Prime, but they didn;t have budget to hire. So they put this person on it. Except, as you'll recall, there are no engineering resources, so this process wasn't automated. There is now a team of overqualified retail professionals who are doing manual data entry, uploading inventory on Prime. At one point they asked for temps, teps that didn't even need a college job, to do this work, but that didn't fly. Sorry, no budget. -Another somewhat infamous story is of a senior executive from a large corp with an impressive resume, who was hired at the very end of 2014 to lead and grow Afterschool.com. A few weeks after they started their job in January 2015, leadership shut down Afterschool.com and moved that person to do a completely unrelated job, that does nothing for their career. -We celebrated when they hired a Director of Analytics. The idea was that they would build out an analytics team that would address all the major issues above. Instead, they hired this very senior person and shortly after announced there wasn't budget for them to build a team. As a result, this person is running SQL queries and doing data analysis manually for very specific projects (i.e. working as an entry level data analyst) - and the company still doesn't have an analytics team or analytics in general. -Another person transferred their role as Sr. Product Manager from Amazon, and HR promised that they would have the same type of job. When they showed up, they learned there were no actual product managers at Quidsi. They were then placed to work in a retail role. 5) They are in COST-CUTTING mode Last year the people they hired were pitched that we are in growth, just smarter growth, you know, looking to grow profitably. Within months they changed the speech to cost cutting officially. This month they are back to saying maybe we might be ready to step on the gas pedal again. Realistically, they cut all marketing budgets, froze hiring, took tech resources away from all teams, etc. so don't believe whatever they say. They cut online marketing and the people on the marketing teams spend their time coming up with partnerships/placements they can get for free, and drafting emails to send out. 6) HR and leadership will lie or obfuscate. Communications are terrible They've hired people for roles they removed two months later. They've hired people to build out teams only to say we don't have budgte after all. Leadership knew they would have to fire the few temps we had over a month in advance when results came in - yet some people were told with plenty of time to transition and others were told that they had to fire their temps within the next 3 days. Another laughable case around the same time was when leadership decided to cost cut by slashing off a huge amount of the marketing budget across the entire company. In the all-hands meeting, they spent 15 minutes talking about how nifty-thrifty we were all being by no longer having free bagels on friday or yogurts in the fridge, and never once even addressing the fact that they had cut every team's budget and told them to fire people, which was on everyone's mind. 7) Work in tech? Just know it's not a product managed organization. Retail just owns inventory and pricing. Ops owns supply chain, transportation etc. UX owns little tweaks (remember the site templates and design were set up in China and are static) and is not responsible in any way for improving conversion or accountable for any metric. Tech does integration and that's it, or maintenance of systems. But the site and the shoppping experience is not viewed as a product the way it is at every single tech company. There is a Project Management Org - every time you need anything done (eg. a report created, a bug fixed, etc) you submit the ticket and a group of people will decide where it belongs in the queue. You will not be "making" anything as an engineer. You will be ensuring that crappy infrastructure built over 10 years ago does not collapse. That's it. 8) It's a very top-heavy org. There are more level 6 and level 7s (senior managers) than there are junior people. This means that if you are a manager, you will likely be managing almost no-one and be doing the junior work yourself. It also means that you will have a lot of directors, senior directors, and VPs above you. One of the huge problems at Quidsi is that there aren't enough people to just execute on stuff, and a lot fo people "managing" or overseeing. Every week since the start of 2015 more and more people have been leaving which has made it worse since junior or mid level people are leaving but all the directors are staying. When the cost-cutting mode became official and resources were taken from all teams, even more people began to leave - which management was ok with since having less people is a great way to cut costs! But now it's so bad -10 leaving per week in corporate- that they are forced to hire people. Unfortunately, it seems that again they will hire level 6s or more senior to "build" out teams with inexistent budgets. I cannot stress this enough - you will be doing a lot of stuff (manually) that is fine if you're just out of undergrad, but ridiculous if you have over a year of work experience. While at startups, in the beginning you have to do things yourself and then as you grow you build out a team and move up, that's not the case here. First, there's no budget for anything and they're looking to cost costs further. Second, because the seinor people aren't leaving, you won't get to move up , not really. Just now they announced a bunch of promotions for all the people that haven't quit, so now there are even more associate directors, directors and senior directors because that's the only thing they can offer these people. DO NOT WORK FOR THIS COMPANY. I've been here roughly two years. I was lured in by the story of how the company was in post-acquisition transition mode, that new, smart people (like myself), with great ideas, were being brought in. That they were bring in a brilliant new team to right the ship. This is what they told me when I raised all the objections I had read about online at the time. Stupid naive and egotistical fool that I was, I believed them, that now it was different and they were moving past the transition pains. I suffered from Hero complex and believed that of course I could turn around this company and save it with my brilliance. Alas, it is so so hard to get anything done here, for all the reasons named above. Working here, I can tell you that nothing has changed, it's bad, and you put your career at risk working for this company. As soon as my stock vests, I am out of here. I will have to lie on my resume and LinkedIn about all the things we accomplished as well as how I am in tune with best practices, because I'm not - nobody working here is. Everyone is smart and does the best they can, but manual efforts with no resources just don't scale.

    Advice to Management

    Please address all the things above. Leadership is terrible. In my entire career I've never worked at a company that had worse communications and leadership issues.



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