Quidsi

www.quidsi.com
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Quidsi Reviews

Updated October 17, 2014
Updated October 17, 2014
13 Reviews
2.0
13 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Maria Renz
13 Ratings

Review Highlights

Pros
  • Wow" customer service philosophy (in 3 reviews)

  • Free beer once a week free food ok healthcare thats about it (in 3 reviews)


Cons
  • Work life balance is nonexistent if you want to do your job well (as is expected by your boss) (in 4 reviews)

  • Corporate and customer care are in the same building but you wouldnt know it (in 6 reviews)

More Highlights

13 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi full-time (more than a year)

    Pros

    Great People
    Great Benefits
    Good Office Views

    Cons

    No work-life balance, looked upon poorly if less than 50 hrs a week is spent in the office
    Poor Management/ Unhelpful management
    Be prepared for micromanagement
    Office politics has negative impact on teams
    negative Work environment
    Voicing opinions is not welcomed

    Advice to ManagementAdvice

    Don't fix what's not broken, listen to your team.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Smart people, fleeting culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quidsi

    Pros

    Young, talented employees. Good benefits. Some teams have a tighter-knit culture than others.

    Cons

    High turnover, less opportunities for advancement post Amazon sale

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Went downhill fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Associate/Quality Control in Gouldsboro, PA
    Former Employee - Warehouse Associate/Quality Control in Gouldsboro, PA

    I worked at Quidsi full-time (more than a year)

    Pros

    Good salary for the area, meet a lot of cool and interesting people, there is a possibility of SOMEWHAT moving up in the company as long as you never want to move above a "lead".

    Cons

    Absolutely no communication between managers, a "get this done now no excuses" policy that allows the company to let go of anyone who doesn't perfectly maintain their "numbers/quota". Once Amazon took over, new policies came into play that the employees were not allowed to have copies of or even ask questions about. The company kept policies hidden from employees, fired a group of 30 of them because of this "policy", and brought in 30 temp agents later (temps at Quidsi/Amazon warehouses get paid $2.50 less an hour than a Quidsi employee does.) No focus on quality, only quantity. They don't care how their orders get done as long as they make quota and get their bonuses.

    Advice to ManagementAdvice

    Get your heads out of your backsides, realize that someday the company is going to screw you over as well, and treat your employees like human beings and not robots.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Stay away from customer care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Jersey City, NJ
    Current Employee - Customer Care Representative in Jersey City, NJ

    I have been working at Quidsi full-time (more than 3 years)

    Pros

    The people there are awesome and the company does spoil employees with food, events etc. really fun atmosphere to work. The pay is decent for just answering the phones.

    Cons

    Stay away from there customer care department. It's a dead end job and no one else in the company wants to interact with the dept. The CC department are all over qualified college graduates hoping to land a job in corporate. So no wants to be there and they eventually quit when they realized the odds are incredibly slim to move up in the company.

    Advice to ManagementAdvice

    You know the problems, just start listening.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 11 people found this helpful  

    Quidsi is a poorly managed, understaffed, and overly demanding hot mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ

    I have been working at Quidsi full-time (more than a year)

    Pros

    1) Amazon/Quidsi employee discounts.

    2) Lots of PTO. 20+ days.

    3) Genuinely intelligent and kind co-workers. Good for networking post-Quidsi.

    4) Company parties with booze, occasional subsidized lunches, and low cost snacks.

    5) Amazon RSUs.

    6) You get to put that you worked at an Amazon.com subsidiary on your resume.

    Cons

    1) Using your PTO is hard- your role will generally require you to work daily for 9+ hours.

    2) Work life balance is nonexistent if you want to do your job well (as is expected by your boss).

    3) Management doesn't care about employees: growth plans, career paths, employee development- none of them exist in a meaningful way. Management is not responsive to new ideas and is too focused on business goals to make positive changes within the company.

    4) Promotions are rare and ridiculous: Quidsi only promotes X people every cycle so at a certain point, if your boss doesn't fight for you, you won't get promoted even if you worked your butt off and were a "top performer". Politics play a BIG part so good luck if you haven't sucked up to the right people.

    5) Many people are leaving. Happy hours are often held in honor of the people departing that week. This happens almost every week. Many of the smart people mentioned earlier are jumping ship when RSUs vest or when they've had too much.

    6) Expectations are too high and jobs are overly demanding. Quidsi has always been lean as a start-up but has failed to staff adequately as it grew. Positions are overwhelming + challenging even for enthusiastic/dedicated workers. Most people burn out in 1-2 years. Few make it to the 3 or 4 year mark- if you do, you're a veteran.

    7) As a result of being understaffed, teams are too busy putting out fires. Very little progress/change- Quidsi has not truly innovated in years.

    8) Perks have declined. Dinners are no longer easily comped and need to be submitted for reimbursement with explanations as to why you stayed late. Formerly free vending machines now cost $0.25. Group lunches are no longer
    free. Parties and events get less and less extravagant every year.

    9) Overall compensation isn't great. It's very RSU heavy. RSUs vest over a backloaded 4 year cycle, meaning most people only get a small % of their original award. Base pay is OK at best. There are no performance based bonuses. Salary increases for both in level and out of level promotions are very small.

    Advice to ManagementAdvice

    At a recent all hands meeting, the CEO stated "Quidsi is not a sinking ship", justifying this by elaborating on the investments being made in some departments, the work space upgrades, and the long-term goals set for the company's future. Unfortunately, this isn't something senior management can just declare. If team morale is low, employees feel overworked/understaffed, and many people are leaving/actively searching, Quidsi can be characterized as a sinking ship.

    Management: Make an effort to work with employees to understand how to change the company for the better. You don't know everything about how the company should work! Make real changes- task forces are meaningless if nothing noticeably changes afterwards. You need competent experienced people who understand their job functions, not just transplants from within the Amazon organization. Don't forget to promote from within.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Unfortunately I would not want my worse enemy to work there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Jersey City, NJ
    Former Employee - Customer Care Representative in Jersey City, NJ

    I worked at Quidsi full-time (more than a year)

    Pros

    Free beer once a week free food ok healthcare thats about it. The other employees are fun but not corporate.

    Cons

    You are just a number. They pretend to care when they dont. If you have children dont work here. You wont see them and they dont care. Corporate and customer care are in the same building but you wouldnt know it. They treat customer care like we didnt matter.

    Advice to ManagementAdvice

    Get rid of the points system and go back what quidsi was before amazon got involved. When it was fun to go to work not stressful.

    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    You meet some nice people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quidsi full-time

    Pros

    Great environment, victuals, bagels on Friday morning, terrific view of the Freedom Tower.

    Cons

    Snobbish Management - A bunch of yuppies!

    Advice to ManagementAdvice

    The management shouldn't pounce upon their subordinates with drive-by criticisms. Some of the managers are full of themselves. The managers should strive to remain humble. After all, karma is a horrible thing, and some day, their lives could also end up changing on a dime!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Has become a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate in Jersey City, NJ
    Former Employee - Corporate in Jersey City, NJ

    I worked at Quidsi full-time (more than 3 years)

    Pros

    Overall, great colleagues. Enjoyed working with a lot of my peers. Reasonable dress code (some people wear business casual, some wear jeans…none of it is a problem).

    Cons

    Frustrating in trying to remain entrepreneurial and make our own decisions in light of involved corporate processes and restrictions from Amazon.

    Advice to ManagementAdvice

    Care more. Enthusiasm from senior management changed after the acquisition; that attitude is palpable and trickles down.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Crazy place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Jersey City, NJ
    Former Employee - Anonymous Employee in Jersey City, NJ

    I worked at Quidsi full-time (more than a year)

    Pros

    - Cool offices
    - Great discounts
    - People like to have fun

    Cons

    - They don't value their people. People leave all the time and no one seems to be looking into why and what they can do to fix it.
    - work life balance is a major issue
    - The Leadership is more interested in being friends with each other then it is in actually leading their teams.

    Advice to ManagementAdvice

    Start caring about your people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Customer Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Jersey City, NJ
    Former Employee - Customer Care Representative in Jersey City, NJ

    I worked at Quidsi full-time (more than a year)

    Pros

    Free food, fun people, and lots of company parties. Everyone is like one big family, however that only goes so far.

    Cons

    No opportunity for growth! They tell you upon hire that you're able to move around within the company, however this is untrue.

    Recommends
    Neutral Outlook
    Approves of CEO

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