RBC Insurance Reviews

Updated July 24, 2015
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RBC Insurance President and CEO Neil Skelding
Neil Skelding
1 Rating

Pros
  • Great people, really good working environment (in 4 reviews)

  • Work-life balance is decent once you have some seniority (in 3 reviews)

Cons
  • Not necessarily the best place to start if you want to move within the banking side of RBC (in 2 reviews)

  • End of year bonus will depends mainly on your numbers/stats, which can sometimes be a little unrealistic (in 2 reviews)

More Pros and Cons

8 Employee Reviews

Sort: Popular Rating Date
  1. Stressfull

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RBC Insurance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good start to learn about insurance

    Cons

    Stressful, lots of favouritism

    Advice to Management

    Respect employee survey results


  2. Helpful (1)

    Horrible culture, toxic work environment. And this comes from the top.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RBC Insurance full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Employee benefits (banking, Perkopolis), big company so lots of opportunity to network with other business units (ie. banking, wealth management, etc.), RBC name looks great on the resume

    Cons

    Toxic culture, starting from the very top with Mike Hamilton and Holly Coffil. Aggressive micromanagement style, bullying, and a lack of vision for supporting the staff to be successful. The advisor attrition rate is 80%!!! That should tell you all you need to know.

    Advice to Management

    Try being nice to your staff and treating them like people. Start with sincerity, kindness, and patience.


  3. Agent job is OK if you are looking for foot in the door type of opportunity, but it's not a long term career.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Insurance Advisor in Mississauga, ON (Canada)
    Former Employee - Licensed Insurance Advisor in Mississauga, ON (Canada)

    I worked at RBC Insurance full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get insurance experience if you are new to the field. They pay for training and licenses.

    Cons

    Too much sales pressure and micro-management. In addition to regular sales target for home & auto insurance, they require you to obtain cross functional referrals (e.g. life insurance).

    Advice to Management

    N/A


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  5. Helpful (4)

    WARNING - Do your full due diligence and homework before joining!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RBC Insurance full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    RBC Insurance is (RBCI) associated with one of the best brands in Canada/North America. I can only provide context about Alberta Field Sales. Every employee in Field Sales (think of of those adjacent RBCI branches next to a RBC Royal Bank) has practiced and been coached to let you know "Why RBCI". Most of the reasons are linked to the parent RBC Umbrella. Every position is unique with its own Pros and Cons. 90% of your employee experience will be contingent on which area of RBCI you work in, which province, and who your direct leader is. I recommend to anyone thinking of joining RBC Insurance to do your "homework" which should include 1) talking to people that work there, 2) reaching out to previous RBCI employees (use your LinkedIn!), 3) Mystery shop the RBC Insurance area that you are looking at, and 3) Asking lots of great questions. Dig deep and ask about their employee engagement, sales results, and turnover. Ask about the time in role for most of the leaders and their direct reports. Ask some key questions around their metrics - how many advisors met target last year, how many are meeting, how many made variable pay. Who were in the top 15/20/25% last year and are they still around? RBCI has a LOT of reporting in place and this information is readily available. Overall the salary, benefits, and total compensation are good. Banking and Insurance benefits to employees are really good.

    Cons

    The employee engagement results have been very poor relative and absolute to the rest of the RBCI and even RBC organization. Ask for your individual business unit's engagement scores and compare across and up. There is a culture of disrespect for the employees which ultimately impacts the customer experience. This is an environment of "crisis management", "reactive fire drills", and "micromanagement" (think LOTS of tracking and reporting of 85% of your activities, being directed what and how to do your job, and participating in low value conference calls and meetings. Do not confuse RBCI with RBC or RBC Royal Bank - night and day. Their value propositions are not similar. Ask about the employee engagement scores of the last tow Regional Leaders (Regional Vice Presidents). They are currently looking for a another new leader for Alberta. A LOT of great leaders and advisors have left RBCI in the last 12-18 months - find out why. The on-boarding and training is limited and very "self managed". The senior leaders in Toronto are unable to relate to others outside of Ontario. Do your homework and make an informed decision before you join.

    Advice to Management

    Look at your key metrics (especially around your employee engagement) and investigate. There are systemic and root issues that have been ignored. Y You will not attract the talent you want. RBCI has the potential to be an amazing organization...


  6. Helpful (1)

    Claims Examiner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Montreal, QC (Canada)
    Current Employee - Claims Adjuster in Montreal, QC (Canada)

    I have been working at RBC Insurance full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Room for growth, great benefits, stock options and sick days paid when required. Great coverage and prices for personal banking if employee. No fee account allowed

    Cons

    No team spirit, unrealistic goals passed down from upper and Middle Management, back biting and lack of moral. Divide and conquer attitude from upper and middle management, non cohesive sneaky behaviour not fitting of RBC's mission statement.

    Advice to Management

    Please look into the practice's of your middle management and see if the leadership is in step with what RBC profess to be. In practice it is really not. Too many hidden agendas.


  7. Helpful (1)

    Horrible work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Underwriting Support
    Former Contractor - Underwriting Support

    I worked at RBC Insurance as a contractor (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    8-4 job, no over time needed

    Cons

    Too much competition No respect amongst team members or from management


  8. Helpful (2)

    Definitely more about the dollar then the customer or even employee.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RBC Licensed Insurance Advisor in Calgary, AB (Canada)
    Former Employee - RBC Licensed Insurance Advisor in Calgary, AB (Canada)

    I worked at RBC Insurance full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nice people work there and those people work very hard. You can still see the hope in the new employees.

    Cons

    Your best was never good enough. Some managers didn't have the skill sets to be a manager. My manager spelled my name wrong for the first 6 months. Felt like an employee number at times and not the employee.


  9. Helpful (2)

    Client first? More like RBC first, client last

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Mississauga, ON (Canada)
    Former Employee - Customer Services Representative in Mississauga, ON (Canada)

    I worked at RBC Insurance full-time (More than a year)

    Pros

    Decent cafeteria Nice building Free parking

    Cons

    Those who screw over clients are rewarded for having better stats



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