RBS Worldpay
2.4 of 5 53 reviews
www.rbsworldpay.com Atlanta, GA 1000 to 5000 Employees

RBS Worldpay Reviews

Updated Mar 21, 2014
RBS Worldpay – “270 Cambridge Science Park (Photo thanks to…”

All Employees Current Employees Only

2.4 53 reviews

                             

40% Approve of the CEO

RBS Worldpay CEO Philip Jansen

Philip Jansen

(5 ratings)

30% of employees recommend this company to a friend
17 Employee Reviews Back to all reviews
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HOSTILE PLACE OF WORK

Help Desk Blended Agent; and Platinum Support (Current Employee)
Atlanta, GA

I have been working at RBS Worldpay full-time for more than a year

ProsYou get a check . Sometimes is not correct.

ConsManagement harass you. They treat you like slaves. They yell at you. A couple of my friends went to human resources to complain and they end up getting fired. Human resources is a zoo. This place is so hostile. A group of us went to the EEOC. They should really take a very close look at this company. They are also very dishonest to their merchant making up fees that don't exist. They need to get the attorney general involved.

Advice to Senior ManagementTreat your employees like people not animals. Let us take lunch.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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WARNING; A poisonous Operations Environment - SEE THE HIGH TURNOVER for PROOF!

Help Desk Blended Agent; and Platinum Support (Former Employee)
Atlanta, GA

I worked at RBS Worldpay full-time for more than a year

ProsA paycheck - nothing more.

ConsA 30 minute lunch for all non-management in a high volume call center? RIDICULOUS; no two days off in a row unless you are in mgmt. I am amazed at the high turnover that remains though I left months ago I still see it. They DO, as another reviewer said; hire you for one thing; then have you work across roles WITHOUT ANY EXTRA pay.

Advice to Senior ManagementYou have a need to make what makes your help desk work HAPPY - the team ; not JUST mgmt. And still running XP? I cannot believe it.......

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Stay far away from OPERATIONS!!! (Helpdesk, Customer Care)

Help Desk Specialist I (Current Employee)
Atlanta, GA

I have been working at RBS Worldpay full-time for more than a year

ProsExcellent Vacation Time and a paycheck.

ConsHigh Turnover Rate - management does not care, all they warm bodies; Incompetent Supervisors - Good Ol Boy System - either neighbors, relatives, inlaws, etc; Unethical Work Practices - reporting to HR is a waste of time as it's all a numbers game and thats the bottom line; Owned by Bain Capital - enough said (google is your friend); Will hire you for one position, then once on board you will have to work both Help Desk, Customer Care, and possibly Cross Sales; LOW MORALE - good employees but due to unrealistic goals and micro management the environment is extremely negative (supervisors don't care). Strict Adherence guidelines and survey scores from irate merchants due to shady sales tactics does not offer much in job security; Workforce Management policy and guidelines are less than desirable....30 minute lunch breaks are insane in a high volume call center and trying to schedule time off is hit or miss as call volumes are usually high. The list goes on an on an on....don't fall for the FAKE positive review from the "leaders"....this place is a joke under "new" incompetent leaders and it's not changing for the good.....

Advice to Senior ManagementIt would be a waste of time...they're narcissistic behavior would prevent them from taking heed to the advice of call center agents and frankly, I don't believe they care....

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Lots and Lots of Turnover

Sales (Former Employee)
Detroit, MI

I worked at RBS Worldpay full-time for more than a year

ProsGreat Manager. He was never given a chance.

ConsDeclining Pay Scale. Poor Upper Management. Low commission pay scale.

Advice to Senior ManagementGet rid of them! So you can pay your sales people.

No, I would not recommend this company to a friend

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Good learning experience, horrible pay

Account Executive (Current Employee)
San Francisco, CA

I have been working at RBS Worldpay full-time for more than a year

ProsWork from home
Set your own hours

ConsHorrible compensation plan
What does it tell you when less than 25% of reps hit quota? Either they hire the wrong people or their quota is set too high

Advice to Senior ManagementFix the comp plan
Fix customer support
Provide better support for your reps

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

Great business opportunity ... very poorly managed

Anonymous Employee (Former Employee)

I worked at RBS Worldpay full-time

ProsGreat team ... people ... technology ... work environment.

ConsHIGHLY political executive management. Awful physical facilities

Advice to Senior ManagementDo something ... listen to your people.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Troublesome Environment

Help Desk Specialist I (Former Employee)
Atlanta, GA

I worked at RBS Worldpay full-time for more than 5 years

ProsYou will get a check

ConsYour Pay or Acknowledgement will not be appropriate

Advice to Senior ManagementRespect your employees

No, I would not recommend this company to a friend

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1 person found this helpful  

Not a good company to work for due to woeful management practices.

Account Executive (Former Employee)

I worked at RBS Worldpay full-time for more than a year

ProsBain is selling the company,

ConsPoor management resulting in lack of service, costly products, 90% turnover of sales force over the last five years, and most customers are leaving or have left due to these issues.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

Don't do it, just say no

Senior IT Manager (Former Employee)
Atlanta, GA

I worked at RBS Worldpay full-time for more than 5 years

ProsMost of the front-line working people are incredibly kind and very knowledgeable. Many of them have been at this company for years and years and know just about everything there is to know about the credit card processing industry. Most of these people will literally give you the shirt off of their back. This would be a good place to get started in the processing industry and then move on to a place where you are appreciated.

ConsIt is not just a little ironic that Bain is listed by glassdoor.com as one of the best places to work. Since buying WorldPay (formerly Lynk, RBS WorldPay), Bain has been stripping and under-investing in this company. So, if you are in software development, expect to be working with (read: maintaining) 15+ year old software. On the personnel side, Bain has also been stripping out many of the hard-fought perks, like generous PTO and tuition reimbursement. There is no training at this company, no employee orientation, so you are thrown straight into the fire. For new hires, many of your peers are too busy to help you learn anything, so you must be a quick-study and very resourceful… and that’s just to keep your head above water. Most of the top management are paid bonuses to save money, so expect understaffing to be rampant and raises just about nonexistent. There is much infighting among the c-level management. Favoritism is standard. This company has never been particularly well-run or stable, but now that Bain is shopping them around for sale (see article in the WSJ), it is every man for himself. It is a toxic environment and it isn’t getting better. If you must work here, develop a thick skin and a mercenary attitude.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

I thought it was going to be a great opportunity. It wasn't.

Account Executive (Former Employee)
Chicago, IL

I worked at RBS Worldpay full-time for less than a year

ProsGood comp plan. Great systems. Everything is right at your fingertips.

ConsWay too much reporting and "mandatory" conference calls. Every morning, there were 2 conference calls about what you are going to sign that day. The first one was for everyone. The second one was required for those who are not on track to hit their goals. There didn't seem to be room for anyone unsure of what to do. All they want to know is how many are you going to sign. And then, if you missed your number, they set up another conference call to explain to upper management why you didn't hit your number. Also, there were countless reports that contain all the info from these conference calls that had to be submitted. If all I do is attend conference calls and complete reports, how can I go on sales calls so that I am on track? During the interview process, I was impressed and thought that this would be a great opportunity. Once I was onboard, everything changed.

Advice to Senior ManagementI understand the need for reporting. But, with so many conference calls and reports, and yelling at people on these calls, it makes for a bad environment. If someone is not achieving their numbers, there should be a focus on what is holding that salesperson back. Is it training? Or something else? The constant reporting and yelling make for an environment of constant turnover.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at RBS Worldpay reviews and ratings — including employee satisfaction and approval rating for RBS Worldpay CEO Philip Jansen. All 17 reviews posted anonymously by RBS Worldpay employees.