REI Reviews

Updated August 4, 2014
Updated August 4, 2014
495 Reviews
3.6
495 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
87 Ratings

Review Highlights

Pros
  • Possibility for work life balance, support and advancement in other divisions (in 52 reviews)

  • If you're looking for a part time job that pays well this is a great place to start (in 44 reviews)


Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 38 reviews)

  • I regret ever getting involved with REI as a full-time gig (in 31 reviews)

More Highlights

61 Employee Reviews Back to all reviews

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  1.  

    Sell memberships and use a mobile.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist
    Former Employee - Sales Specialist

    I worked at REI part-time for more than a year

    Pros

    -Most of the people you work with have similar interests. I have gained friends and activity buddies because most of us are into the same things
    -PRODEALS

    Cons

    -inconsistent hours
    -low pay
    -must have a second (or third) job to pay bills but they want you to have an open schedule for them
    -focus on membership sales and mobile transactions but not actual outdoor gear knowledge and experience
    -scheduling is directly tied to membership sales
    -constantly said "we can train you" but that training never actually happened
    -saw people get promoted that know very little about the outdoor industry and business in general
    -eliminated benefits for employees averaging less than 32 hours per week / would constantly keep employees below 32 hours because it is considered full-time to work 32/wk
    -claim to care about stewardship and the community but I saw very little outreach and work within the community
    -hire a large number of employees that have no knowledge of the outdoors or products (i.e. an employee working in camping that had not actually been camping/backpacking/hiking before while an employee with experience and knowledge was working in clothing)

    Advice to ManagementAdvice

    Accept that this is not going to be a career job for the majority of your employees. You can't expect them to devote their life to you if you pay them $11.50 per hour and schedule them for less than 20 hours each week.
    Train your employees on the products you sell!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Lost it's luster.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Associate  in  Sumner, WA
    Former Employee - Warehouse Associate in Sumner, WA

    I worked at REI full-time for more than 10 years

    Pros

    Great if part time, benefits

    Cons

    Senior management, compensation, employee recognition, hours..

    Advice to ManagementAdvice

    Return to your roots, remember that your customers are #1 and treating your employees like they are all dispensable will make your employees dispense themselves. Great employees come from great leadership. Lose some of the chiefs... Find the family that rei used to be 5 years ago.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Fairytale gone bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist  in  Houston, TX
    Current Employee - Sales Specialist in Houston, TX

    I have been working at REI part-time for more than a year

    Pros

    You get to work with great people while getting great deals on gear. Every once in a while a customer will make my day.

    Cons

    Everything varies from store to store as you would suspect in a retail environment. In the Houston-Galleria location: considered a large store (in regards to revenue) but small space, very high turnover rate, low staffing, breaks are not given, poor communication, high work-place politics, under-paid for what you actually accomplish, poor planning and scheduling, manager and supervisors are out for themselves whiling lying, and VERY rude customers. Most employees are looking elsewhere for employment

    Advice to ManagementAdvice

    Too much is based on unrealistic goals, poor inventory planning, change is way too slow! The CEO creating change but everyone seems to resist.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    The company has gone downhill and lost sight of what matters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at REI part-time for more than 3 years

    Pros

    FANTASTIC discounts. Our store was pretty good about honoring time-off requests so in this regard there is a good work-life balance. At the time I left, the employees in my store had great relationships (for the most part) with each other which made going into work not only easier but pleasant.

    Cons

    Was disappointed to learn about obviously discriminatory hiring practices at the stores within in my market after having worked for the company for several years. The company prides itself on work-life balance and having progressive policies but at the end of the day, it is still a big business and will get away with what its managers thinks it can get away with.

    Employee satisfaction has dropped dramatically even in the years I was there (a sad fact which is supported by its sharp decrease in standing in the "Best Places to Work" rankings put out annually by Forbes). It has turned from a community-oriented co-op to another big corporation and it doesn't do much to preserve the loyalty of employees who have faithfully worked for the company for even decades. As a result, REI is losing the people that bring value to the place (friendly, enthusiastic experts who love talking about the stuff that customers do) as they experience turnover and replace them with people who show up to work another retail job and take advantage of the North Face discounts.

    Advice to ManagementAdvice

    In my time there, I was constantly hearing from customers about how much nicer it was to come into our store rather than a competitor's because of how engaging and pleasant the staff was. We loved the company and it showed in how we dealt with the public. Management (both upper and store-level) are taking that away from us by becoming disloyal to its employees, and it is hard to be personally invested in a store that is not invested in you. There are many, many of us who feel this way - listen to your people, read the feedback on the Around the Campfire boards, and stop treating us like we are expendable because it affects how we talk about the company to the public. I used to love this company and bragged about it to anyone who would listen (including current and potential customers I encountered when participating in various activities), and now I cannot in good faith recommend REI because I think it has compromised its values and lost what separated it from any other outdoor retailer: its sense of community.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 6 people found this helpful  

    Sadly doesn't live up to the hype in certain departments with particular executive staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Private Brands  in  Kent, WA
    Former Employee - Private Brands in Kent, WA

    I worked at REI full-time for more than 3 years

    Pros

    Stewardship and love for the outdoors is awesome. The majority of employees are excited and passionate about the outdoors. Possibility for work life balance, support and advancement in other divisions.

    Cons

    Leadership lack of accountability, responsibility, execution and support. Private brands division operates as a separate entity and buyers are not excited about the REI brand, therefore lack of strategy and vision.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    I believe company is in a "free-fall"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Associate  in  Bedford, PA
    Current Employee - Warehouse Associate in Bedford, PA

    I have been working at REI full-time for more than 5 years

    Pros

    Great discounts, great co-workers and decent benefits

    Cons

    Increasing amount of dishonesty among supervisory personnel. Employees are constantly misled about what is going on with scheduling, availability of work and job security. Instead of treating employees with respect and encouragement, they are told "deal with it, or we will fill your position with temps"

    Advice to ManagementAdvice

    It is really pathetic that supervisors that should set the example feel the need to lie to higher ups, and they promote those who they can manipulate, rather than those who do a good job. The entire company needs a good housecleaning. Hope the new CEO finds discovers the number of incompetent people who have found their way to the top.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    It could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI

    Pros

    REI pays almost to well.

    Cons

    Most inconsistent store in terms of organization. Associates need to pull their own weight.

    Advice to ManagementAdvice

    Time clock should not be in the breakroom. I see way to often associates clocking in either to start work or coming back from lunch just to sit back down. Moving the time clock would resolve much wasted time for the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Great at the beginning but the company seems to have lost its way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Kent, WA
    Current Employee - Anonymous Employee in Kent, WA

    I have been working at REI full-time for more than 8 years

    Pros

    the benefits are amazing, time off is generous, and the store discounts almost make up for the bad.

    Cons

    my group was severely understaffed, IT Directors and management seem to only give lip service to companies core values.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    Administrative assistants beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant  in  Kent, WA
    Former Employee - Administrative Assistant in Kent, WA

    I worked at REI full-time for more than a year

    Pros

    Work, life and balance is great. Great benefits and the stewards ship the co-op has is amazing.

    Cons

    Very high turnover for administrative assistants. Heavy work loads. Depending on the department you are in it can be very challenging. A lot of gossip and back stabbing goes on. If you want to be back in Jr. High then you will fit right in.

    Advice to ManagementAdvice

    You need to put a stop to what goes on within the administrative assistants. Makes for a very poor environment.

    Doesn't Recommend
    No opinion of CEO
  11. 3 people found this helpful  

    Nice people. No pay.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI

    Pros

    Great deals on gear. Very nice coworker.

    Cons

    Poor pay. Not enough room for advancement.

    Advice to ManagementAdvice

    Pay Better

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