REI

  www.rei.com
  www.rei.com

REI Reviews

Updated December 3, 2014
Updated December 3, 2014
529 Reviews
3.7
529 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
109 Ratings

Review Highlights

Pros
  • Had forgot what work-life balance was like until I came here (in 60 reviews)

  • If you're looking for a part time job that pays well this is a great place to start (in 49 reviews)


Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 41 reviews)

  • Hours are intentionally shy of full time for 80% of staff; maybe to cut costs for employee benefits (in 37 reviews)

More Highlights

111 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Strong company with unique assets, trying to find its way in a more competitive landscape

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Professional At HQ in Kent, WA
    Former Employee - Senior Professional At HQ in Kent, WA

    I worked at REI full-time (more than 10 years)

    Pros

    REI does a great job recruiting employees who share company values, which creates a strong sense of community where most really care about doing a good job. It is a fun workplace where many employees form tight friendships, making it a hard place to leave. The coop model is a real plus because leaders can make decisions with the long-term health of the company in mind. Most benefits programs are strong.

    Cons

    At times it can take forever to get a change off the ground, even if many people believe it needs to happen. The company lacks the appropriate level of planning and project management functions, which means large projects can experience many stops and starts and often not cross the finish line. Too many individual heroics are required to get things done.

    With many recent leadership changes at the top, too many lower level leaders are scrambling to please those above at the expense of thinking for themselves, which is increasing the political environment and having a negative impact on employees reporting to them. You will encounter fabulous leaders in some areas and mediocre ones in others, and there is not a strong enough focus on training and evaluating leaders to ensure consistency.

    Advice to ManagementAdvice

    Don't forget the company values in the name of "business." The people and the values are what differentiates REI and will continue to be a key element of success if you hold onto them. Please set the example for this and require it of those below. REI cannot thrive as a company full of "yes" people.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 4 people found this helpful  

    REI is still a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at REI

    Pros

    Great co-workers. Interesting products that you can get seriously excited about selling

    Cons

    Times are changing. Employees are expected to work more and make more profit for REI. The fun aspects are going away. This is OK is you know up front.

    Advice to ManagementAdvice

    Be honest about how much is expected from employees. Stop telling people about a great work/life balance. Those ideas are gone.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Management not great. If they have a problem with you, they won't tell you and may just fire you.

    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI

    Pros

    Co-workers are awesome. Except for managers not giving feedback and their firing policy, it it s great place.

    Cons

    Management has some issues. I was fired due to "issues" they had with me. I had been told by both of my managers that I was doing great/excellent, so I thought I was fine. They admitted that the managers had spoken and had written comments 3 times, though they didn't tell me. They also wanted me to come in on Black-Friday to work at 7am and probably fire me then. I knew another employee who was "fired" at her 3 month review, though she had never had negative feedback beforehand. Luckily (for her, a great person), the management messed up with that because the one who fired her left and the other manager was on sabbatical, so they just forgot about her and she kept her job. I heard from many employees that many managers didn't know what they were doing. A real bummer.

    Advice to ManagementAdvice

    If you have an issue with your employee, just tell him/her, they may improve greatly once they even know if there is a problem. You can't give positive feedback and then expect them to know there was a problem.

    No opinion of CEO
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  5.  

    Sales Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Bellingham, WA
    Current Employee - Sales Specialist in Bellingham, WA

    I have been working at REI part-time (less than an year)

    Pros

    Chill environment to work in, friendly co-workers that make you feel like you're in a family, good discounts

    Personally love my co-workers. It is much like a family though and there are times where you may be mad with someone but with most families that is bound to happen. Everyone treats everyone with respect and I like that.

    Cons

    Horrible hours. I hardly ever get hours which makes it tough to pay the bills and be a college student. I believe they base hours off of membership sales which in my opinion is lame. If you don't get the hours how are you supposed to sell more memberships to get more hours? You basically get stuck in a cycle.

    Advice to ManagementAdvice

    There is a particular manager and he/ she acts more like a tyrant than a leader. People I work with are scared of this person and I think that this is a horrible way to have employee's feel about you. I am not scared of her and he/ she seems to treat me different so my advice, work on the leadership in this store.

    Also the management is harsh when you call out for sick reasons. Sorry but I can't really help that I woke up sick this morning.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Great to average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI full-time (more than 8 years)

    Pros

    Good products. Decent benefits.

    Cons

    Does not pay well for retail positions. HQ jobs used to be fun and energizing - but have changed focus just to be another retailer. HR VP said employment is now plug an play - we will keep you as long as we need you and then we will let you go.

    Advice to ManagementAdvice

    Values used to mean something at REI.....now they are just a piece of paper tucked away in a file drawer.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    REI is a CO-OP and is one of the best Retail Organizations to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Kent, WA
    Current Employee - Senior Software Engineer in Kent, WA

    I have been working at REI full-time (more than 8 years)

    Pros

    The ability to look out 10 years+. We need to make sure the CO-OP is around 100 years from now and we don't need to look at making a $1.00 for the street and we don't have to worry about the CO-OP being sold due to ownerships end of life.

    Cons

    Work life balance is unbalanced. REI growth and change is fast, quick and a struggle to keep up with.

    Advice to ManagementAdvice

    Work life balance needs to be balanced. Technology needs to be re-invented.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great co-workers and fun environment, not so great with worker appreciation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician II in Baileys Crossroads, VA
    Current Employee - Service Technician II in Baileys Crossroads, VA

    I have been working at REI full-time (more than 8 years)

    Pros

    My co-workers are the best people I've met, and are passionate and active in the equipment that we sell. The benefits are fantastic, and allow us to give the best possible service to customers.

    Cons

    Leadership here has dipped, and employees are force to do twice as much work for very little compensation. Trying to work your way up in this environment seems incredibly selective.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Positive Experience, good discounts, nice people, ok management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Denver, CO
    Current Employee - Cashier in Denver, CO

    I have been working at REI part-time (more than 3 years)

    Pros

    Deep discounts;working with people who for the most part have a great outlook on life, a higher class of customer when membership is required, you will meet new friends, outdoor activities are encouraged,

    Cons

    Retail Scheduling, Pay is low, the only 'real' Manager is the store owner, all others with those titles still punch a time clock (yuck!); Store management is secretive regarding why decisions are made, poor management communication from store management, focusing on saving a very few dollars occasionally when store is empty, no consistency in tools or processes,

    Advice to ManagementAdvice

    Upper management, if interested should bypass store management and do sensing sessions with store employees to find out what the real feedback would be. Management in the store only does what corporate says, including following a script during a 1:1 session. Metrics for success might not be driving customer loyalty.
    Your store management doesn't know how to conduct and listen and then react to employee feedback, it's currently 100% mechanical, almost like sitting down with a robot!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good company but pay needs to be more competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Technician in Rancho Cucamonga, CA
    Former Employee - Shop Technician in Rancho Cucamonga, CA

    I worked at REI part-time (more than 5 years)

    Pros

    good employees
    good customers
    fun atmosphere

    Cons

    management is increasingly too sales oriented

    Advice to ManagementAdvice

    ease off the hardball selling you asking employees to do constantly

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Not what it used to be?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Salem, OR
    Current Employee - Sales Specialist in Salem, OR

    I have been working at REI part-time (less than an year)

    Pros

    Working with a lot of like-minded outdoorsy people is a lot of fun, and learning all about the different products has been great. Training is very good, they make sure you have at least a decent knowledge of what you're selling. The connection to the Outdoor School is AWESOME.

    Cons

    Management is extremely pushy/aggressive about selling memberships. Many of my fellow coworkers lie to customers just so they can sell more memberships, and I constantly have customers ask me if we are on a commission-based salary because they are harassed so often (we are not). Maybe just a unique aspect to the store I work at? Also keep in mind that although REI offers great benefits, that only applies to full-time employees, and getting a full-time position is extremely competitive (you have to sell a ton of memberships regularly). You are also only given hours based on the memberships you sell, so if you don't sell many memberships, expect a 4 hour work week (I am only disgruntled about this because I had been promised 25+ hours when I was hired).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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