REI Reviews

Updated October 15, 2014
Updated October 15, 2014
506 Reviews
3.6
506 Reviews
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REI President and CEO Jerry Stritzke
Jerry Stritzke
94 Ratings

Review Highlights

Pros
  • Had forgot what work-life balance was like until I came here (in 58 reviews)

  • If you're looking for a part time job that pays well this is a great place to start (in 47 reviews)


Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 41 reviews)

  • Hours are intentionally shy of full time for 80% of staff; maybe to cut costs for employee benefits (in 36 reviews)

More Highlights

143 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    One of the best retailers to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in New York, NY
    Current Employee - Sales Specialist in New York, NY

    I have been working at REI full-time (more than 3 years)

    Pros

    I love the gear, our customers and the team I work with. I never dread going to work and find myself putting in extra time. I love what REI stands for and find it easy to talk about the Co-Op. I really appreciate the direction that executive management is taking our company.

    Cons

    Pay is not the best, but fair considering comparable employers. Management above the store level seems to be more interested in their own career advancement. I think our marketing folks are too focused on the next trend and sometimes lose site of our core customer and our competencies.

    Advice to ManagementAdvice

    Keep pushing us to exceed our customer's expectations. Keep pushing to improve the technical tools that help make our jobs effective and efficient. This is especially important relative to the selling process in the store (as opposed to the online experience).

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Fantastic outdoor company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Reading, MA
    Former Employee - Sales Specialist in Reading, MA

    I worked at REI part-time (more than an year)

    Pros

    The management team is excellent. Great training, excellent benefits, the best products to sell. A pleasure to go to work. And decent pay for retail.

    Cons

    Couldn't get enough hours, the most in the year I was there was 20. I wanted 32 or more but a lot of the workers are part time, 10-15 hours.

    Recommends
    Approves of CEO
  3.  

    It's a family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Berkeley, CA
    Current Employee - Retail Sales Associate in Berkeley, CA

    I have been working at REI part-time (more than 8 years)

    Pros

    REI has taken excellent care of me over the years. They've paid me tuition reimbursement for school, given me a grant of gear to run a marathon, contributed largely to my retirement savings and just clearly have the best in mind for their employees. Schedules are flexible and the team works hard to make time-off requests work so you can have a full life. The company proudly supports gay marriage, and works hard to be a good employer for minorities including but not limited to racial and ethnic minorities and sexual and gender minorities (trans people). Oh, and your coworkers will become the shining light you look forward to daily. :)

    Cons

    It's still a co-op and a family, which is great, but the very fact that people are so valued and trusted means no micromanagement. Sounds awesome until you have to humor someone else's dumb idea. Keep this in mind when you pitch your own dumb ideas. Everybody's opinion counts.
    Also, staffing varies hugely throughout the year. It's a retail necessity. I advise anyone to have REI be a second job if they're not going into management.

    Advice to ManagementAdvice

    Good job, Jerry Stritzke! You rock and I appreciate what you do. Thanks for allowing us to host free classes for employees, thanks for lots of awesome things, like the gear bank and being open to hearing from all REI employees. Thanks for meeting us in person, too. I do request that you please re-vamp the review process so that most people don't have to be told they're average (sucks to hear that, no one likes to think of themselves that way), and also please keep up the hard work to promote women and minorities. The job is not done yet.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work with awesome people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Northridge, CA
    Current Employee - Customer Service Specialist in Northridge, CA

    I have been working at REI part-time (less than an year)

    Pros

    -Most the customers are extremely friendly
    -You get very good discounts on items around the store
    -You get good benefits
    -It's a good store to move up in if that's what you're interested in
    -If youre an outdoors person, you will be surrounded by awesome like minded people

    Cons

    -You have to try and sell memberships to everyone, even if you know for a fact they don't want one

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI part-time (more than an year)

    Pros

    Fast Paced, positive environment. Great place to make friends. Fun to sell quality merchandise to customers on their way to an adventure.

    Cons

    If you aren't interested in retail management, there is not a lot of room for growth. Low pay to start

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great benefits and cool gear!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI part-time (more than an year)

    Pros

    Great benefits and very flexible with scheduling. Opportunities to transfer at stores around the nation. Overall a great company to work for.

    Cons

    Becoming more "mainstream" and run more like a business opposed to a true co-op. Getting full-time status is hard- seems like they hire more seasonal/part-time help opposed to bumping an existing employee to full time.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Developer in Seattle, WA
    Former Employee - Web Developer in Seattle, WA

    I worked at REI full-time (more than an year)

    Pros

    True adoption of the Agile/Lean model. Good Leadership. Market rate Pay

    Cons

    No real cons to speak of.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great coworkers and fun relaxed environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Seattle, WA
    Former Employee - Sales Specialist in Seattle, WA

    I worked at REI part-time (more than 3 years)

    Pros

    REI gives it's employees great deals on gear. It is non commissioned sales which creates a relaxed environment where you can really serve customers well and spend time getting to know them and make them feel valued. The flexibility to take unpaid time off(at least as a part time employee) is amazing and makes a lot of flexibility to play in the outdoors.

    Cons

    Less flexibility during holidays and sales. Don't expect to make a bunch of money. ~$10 an hour. Managers don't make a ton more. Not the greatest opportunity for advancement compared with other fields.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Houston, TX
    Former Employee - Sales Specialist in Houston, TX

    I worked at REI part-time (more than 3 years)

    Pros

    Amazing coworkers, laid back, room for growth, when compared to other retail jobs REI is clearly a better company, very clear path to management roles if desired but no other career paths

    Cons

    No hours during slow seasons

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Well-balanced, true to high values, ample opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at REI full-time (more than 5 years)

    Pros

    I really enjoy working at REI because they take care of you for taking care of the customer. My values are their values and I am always doing what I believe is right for the customer. I've not had to compromise ethics or service here. Every employee is a real human who is shown respect. Servant-leadership style, all the way to the senior vp/ceo levels - completely authentic in this regard and my main reason for being a part of this company. Additionally the work-life balance is great, maternity and paternity leave, 40 hours a week and I've NEVER been required to work overtime, but when I have elected to myself, my family sees a bigger paycheck for it because even mgmt (other than store manager and senior managers) are paid hourly.

    Cons

    If you are considering this job, do it for the passion, the values, and the balance. There are advancement opportunities, but REI doesn't open that many new stores a year, so while there is opportunity, there could be more. The pay is mid-high level for retail, but compared to other industries retail pay is still low. The job is VERY relational. You need not only to do good work, but also keep a team highly motivated and positive. This is easier said than done, especially with a workforce of folks with such high expectations and ideals.

    Advice to ManagementAdvice

    Jerry Stritzke, the new CEO is kicking butt. Bringing to REI some fantastic retailer skills and making sure we move in the right direction.

    Recommends
    Positive Outlook
    Approves of CEO

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