REI

  www.rei.com
  www.rei.com

REI Reviews

Updated December 18, 2014
Updated December 18, 2014
529 Reviews
3.7
529 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
109 Ratings

Review Highlights

Pros
  • Had forgot what work-life balance was like until I came here (in 60 reviews)

  • If you're looking for a part time job that pays well this is a great place to start (in 49 reviews)


Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 41 reviews)

  • Hours are intentionally shy of full time for 80% of staff; maybe to cut costs for employee benefits (in 37 reviews)

More Highlights

157 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great people and Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Greenville, SC
    Current Employee - Sales Specialist in Greenville, SC

    I have been working at REI part-time (less than an year)

    Pros

    Products, people, and great management!

    Cons

    Nothing. The people are great and I could expect nothing less!

    Advice to ManagementAdvice

    You guys are great! Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Rewarding experience. Met amazing people. Grew as a person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Cincinnati, OH
    Current Employee - Customer Service Specialist in Cincinnati, OH

    I have been working at REI part-time (more than an year)

    Pros

    They value everyone's opinion. Hard work is rewarded. Amazing discounts.

    Cons

    Long/stressful work days during holidays. Dealing with some returns (from people who take advantage of the return policy)

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    REI Part time Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Oakbrook Terrace, IL
    Former Employee - Retail Sales Associate in Oakbrook Terrace, IL

    I worked at REI part-time (less than an year)

    Pros

    Good part time job, lots of information to learn experience to be gained, excellent customer service and customer relation, awesome environment

    Cons

    better compensation and discounts, promote more outdoor school, better training for beginners

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Fantastic Mind Opener

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stocker in Paradise Valley, AZ
    Current Employee - Stocker in Paradise Valley, AZ

    I have been working at REI part-time (more than an year)

    Pros

    Opens you to so many opportunities in the outdoor industry.

    Cons

    Management is hit or miss

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI part-time

    Pros

    REI offers great benefits, and time off as soon as you are hired. The company is all about improving professionally and personally. Wonderful company to work for.

    Cons

    Hours within a retail store are always going to be difficult to get, especially during slow times of the year. but if you can with REI as a part time job it is excellent. Product quality is going down hill fast. Price are rising even though they are finding cheaper ways to make their products.

    Advice to ManagementAdvice

    Management, more praise to your staff that are doing their job. It may not be exactly what you think they should be doing at that exact moment. But give praise for what they are doing in that moment, and then redirect them to what might be more in that particular time. As a manager help out when clothing is getting backed up and there is one employee in that department. Or step in footwear when customers are waiting around for a shoe to try on. Breaks need to be a team effort. Managers feel as though they are above getting breaks and the sales lead should jump in every time. Everybody needs to pitch in equally to help with the flow of the business and the efficiency of the team work.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Specialist in Concord, CA
    Current Employee - Retail Sales Specialist in Concord, CA

    I have been working at REI part-time (more than 3 years)

    Pros

    Good people, nice environment and awesome perks!

    Cons

    The only bad thing about working at REI was the limited opportunity for promotion.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Sales Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Fairfax, VA
    Current Employee - Sales Specialist in Fairfax, VA

    I have been working at REI part-time (less than an year)

    Pros

    Great people, amazing discounts and pretty decent benefits.

    Cons

    Not to much fun if your working at a very slow store, but thats any retail really

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    In school job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Cary, NC
    Former Employee - Sales Specialist in Cary, NC

    I worked at REI part-time (more than 3 years)

    Pros

    Benefits for even part time employees. I had a 401k with match while working part time and opportunities for benefits. The employee discounts and pro-deals were amazing and a great group of people to work for.

    Cons

    Being a student I had trouble getting time off that I needed at times. Huge push to always sell memberships, this was sometimes pushed more than providing quality service. I always sold plenty but never felt that it was enough. Luckily my management did not push us to sign users up for credit cards.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    A part-time holiday job that turned out to be a great pleasure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in Boulder, CO
    Former Employee - Customer Service Specialist in Boulder, CO

    I worked at REI part-time (less than an year)

    Pros

    • The on-boarding and training process was impressive
    • For several days the managers presented every detail of what was expected of the staff
    • Formal training was delivered effectively and time give to practice and make errors
    • When new employees ask the “dumb” questions everyone is happy to help and did not judge
    • The processes and procedures are well defined and documented. They admit when a process need to be improved but have a reasonable answer to every situation for the present moment.
    • Positive attitudes! The only place I’ve ever worked where there wasn’t really a rumor mill that I could detect
    • When I messed up they handled it professionally and avoided making me feel bad about myself
    • From employee to store manager, the people were truly fantastic

    Cons

    • The corporate IT staff is working on it, but the tools were aging and slowed the delivery of customer service
    • Hours are competitive and subject to the cycles of retail and the local store

    Advice to ManagementAdvice

    • Keep it up
    • Thank you for such a positive experience even if you did not pick me to stay.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI

    Pros

    Great people, cool gear, fun outdoor atmosphere.

    Cons

    None I can think of.

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