RM Education

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RM Education Reviews

Updated January 25, 2015
Updated January 25, 2015
39 Reviews
2.4
39 Reviews
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13 Employee Reviews Back to all reviews

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  1.  

    Great people, poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Editor in Abingdon, England (UK)
    Former Employee - Web Editor in Abingdon, England (UK)

    I worked at RM Education

    Pros

    There was a good team atmosphere
    A place you could stay at for years

    Cons

    Little opportunity for advancement
    Appalling management
    Embarrassing brand image with customers

    Advice to ManagementAdvice

    OK so you did badly this year. And the last year. The answer clearly is to keep yourself in jobs, and keep following the strategy. Oh, and sack about 100 useful people Maybe even award yourself a pay rise at the same time.

    Prior to being made redundant, despite not being even in Sales, I had made over £300k in the last 6 months just from tracked email marketing. I mentioned this in my redundancy hearing. They were just looking to sack people. I was just a number. Someone above, not even aware of my role just sacked me. THANKS A LOT RM!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    RMs Get up and go got up and went. A once inspiring and energised company is now lost and hanging on by a thread

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RM Education full-time (more than 8 years)

    Pros

    Great people
    The benefits package is OK, but getting worse
    Newly refurbished office

    Cons

    Do as you're told culture
    'Boys club' - you'll only progress if you're in the gang or a real 'yes man'
    Once lively and friendly company that's lost its direction and asks too much from its employees with little reward or recognition

    Advice to ManagementAdvice

    Listen to your front line employees, they know your customers better than you do. Stop changing every 3 months and give a change a chance to work - you're moving too many goal posts and confusing customers and employees alike. Put customer sat back at the heart of what you do and stop trying to treat Education like a business to business transactional world.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Not what it was

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Abingdon, England (UK)
    Current Employee - Anonymous Employee in Abingdon, England (UK)

    I have been working at RM Education (more than 5 years)

    Pros

    A lot of the people beneath heads of dept level are very committed and professional. Reasonable range of benefits. My particular department has an emphasis on improvement.

    Cons

    If something goes wrong then wait for the blame game and backstabbing to start (it will); poor processes lead to a lot of unnecessary work. Line management very variable. Communication generally poor.

    Advice to ManagementAdvice

    More open and honest feedback, and 360s about management performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    A hitherto great company to work for struggling to define what it stands for...with employee satisfaction suffering

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Abingdon, England (UK)
    Former Employee - Team Leader in Abingdon, England (UK)

    I worked at RM Education full-time (more than 8 years)

    Pros

    Colleagues have always been great at RM - during my 8+ years I was always readily helped by other teams and individuals. High level of engagement by the workforce - the people in this company do actually care about the end users and ultimately RMs ability to assist in enhancing customer's ability to teach and learning to be better.

    Cons

    High level of 'Silo-ing' and too much concern over internal cost centres and wooden dollar accounting; top down MGMT control rigorous, low level of employee contribution to ideas and enhancements. Pay average for sector, possibly below average for senior techs and PMs. Benefits package has taken a beating over the years, company car choice is Henry Ford esque. Generally a baseline of high concern on future redundancies and a growing cynicism that RM is any different from a run of the mill medium sized corp. Often serious issues are visible ahead of time but processes aren't nimble enough to avoid. As the company struggles to model itself on previous transitors from HW makers to Software and Services (citing IBM as an model (!)) goodwill has been lost with customers who also are struggling to understand what RM stand for and why they can't use RM as a 'one stop shop' like they used to.

    Lack of focus on what customers want - high spend on dev of products that have scant take up (RM Neon).

    Assessment and Data Services (RM Assessment, RM Data) - very much the high flying part of the operation, a lot of the perceived talent is drained to this wing. A feeling exists within the business that this part of RM will be retained as (1) its scalable internationally in a way no other RM products were and (2) despite high risks high rewards are being made...with a fear the rest of the company may be broken up and sold off in the near future.

    Advice to ManagementAdvice

    Invest in a network product - ideally shared public/private cloud based.

    Make some acquisitions of brighter, more nimble operators in areas where RM is weak eg onsite support services.

    Stop insisting RM are whatever customers want them to be - true for some but other, smaller customers are screaming out to be guided more authoritatively.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Unless you are a permanent employee, they will drop you and pick you up when they feel like it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Line Support in Bellshill, Scotland (UK)
    Former Employee - First Line Support in Bellshill, Scotland (UK)

    I worked at RM Education as a contractor (less than a year)

    Pros

    The best part of working for RM was the team I worked in. We had a small team who all got on well. We got rewards every once in a while in the form of pizza Friday's etc.

    Cons

    I was on a contract. Always unsure of wether the contract would be extended. Permenant employee's had holiday and sick pay etc which we werent entitled to. They also were invited to big events that contractors could not attend

    Advice to ManagementAdvice

    If contractors are hard working team members then offer them a permanent job and maybe there wont be so many people leaving.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Review:

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Abingdon, England (UK)
    Former Employee - Sales in Abingdon, England (UK)

    I worked at RM Education full-time

    Pros

    Great training opportunities, with certain heads of department being fantastic. Company culture is good however you have to conform to the RM type...
    Strong support from other departments but this can often be slow and delayed and cause problems if what you want needs to be done hastily.
    Some real jems that work in the company if most definitely its saving grace.

    Cons

    Terrible back end processes, inflated prices, mixed with bad reputation in the market certainly makes life at RM more challenging then it should. Support can be poor from management but equally it can be very good dependant on the manager. Corporate giant and very corporate environment which can directly be seen by the customer with little room for flexibility.
    Large losses in staff recently that weren't made redundant speaks for itself

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Such a shame

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RM Education full-time (more than 10 years)

    Pros

    Most of the people there are fairly friendly.

    Cons

    Lots of management cliques. Progression is based on who you are mates with in the office and not ability. Senior management make a pretence of listening to customer facing staff but in reality it makes no difference.
    It's hard to see how they will still be in business in 5 years

    Advice to ManagementAdvice

    1. Listen to staff
    2. Sack whoever suggested you should stop selling computers to schools.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Unpredictable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RM Education full-time (more than 3 years)

    Pros

    It's a job at the end of the day!

    Cons

    You are expected to go out your way to do things for people/company and it never gets recognized.
    Expected to work long hours
    Rumors going round in Nov 13' that the RM Shop was going to close and redundancy's.
    My friend was told her job was safe by management and her contract was extended, as she was going to accept another job - the next week she was made redundant.

    Advice to ManagementAdvice

    I have worked in three different areas of the Company and all management are the same: don't want to hear negativity or problems only successes and ways to show how great they are as managers!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Bloated company with out-of-touch senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RM Education full-time

    Pros

    There is some interesting technology dotted around, although the opportunity to use it doesn't simply come to you, you have to find out yourself through gossip and then fight your way to get to it.

    I work in the 'ISP' section of the company. Unlike other small-medium ISPs, there is the opportunity here to get your hands on practically every aspect of the entire network - although that's probably partially due to over-trusting engineers that the company won't even bother to train. It's good because you can see some in-depth tech that you wouldn't normally be able to, but it's mostly outdated and undocumented.

    There are some good people at RM, but most of them are in the process of leaving in one way or another and I can see many more following suit shortly.

    Cons

    Senior management seem completely out of touch with the people on the ground. 80% of an engineers day is spent fighting a losing battle against an over-utilised and under-powered infrastructure that is desperate for investment and care. Nothing proactive ever happens for most of the department, it's nearly all just reactive to all of the issues that crop up every hour. No matter how much you explain that a particular environment needs investment and resource immediately, it falls on deaf ears and they simply continue ploughing in with the latest 'cool' trend (RM Neon, RM Unify, etc.) and anything over a year old is forgotten about until it completely fails - at which point they claim to be furious about the fact thousands of customers have no access to something they deem crucial and demand that it be fixed. Sigh.

    One rule for one, one for another. It's quite a 'loose' place to work. Some people seem to follow all of the processes, others make a big deal about all the processes that are in place, and then just do their own thing and accidentally knock out a service that 5000 or so customers were using and then accept no responsibility. It's quite a lawless environment which is infuriating when you're in the team that are dealing with the upkeep of the estate.

    Don't expect training. I don't know anyone at the company that ever had training. You basically join to X team and then you're expected to just figure out how it all works using your own investigation skills and the ageing and outdated internal knowledge library. Once you've been in a particular position for so long, huge projects will be dumped on you regardless of your skills, yet training still won't appear - hope you didn't need your lunch or evenings.

    Overall, not a great place to work. The pay is 'ok', the people are hit and miss, senior management only listen to the 'cool' stuff and don't care (maybe don't understand?) about older infrastructure, documentation is non-existent (engineers are very 'fad' at RM, develop something they're really excited about, then as soon as they're done - move on to the next, no documentation, clean up etc), hours are long, on-call is a joke as the entire infrastructure is falling to pieces and generally morale is low. Many great engineers have disbanded in the last 6 months and many more will soon follow.

    Advice to ManagementAdvice

    Start listening to your engineers. You may not think X system is important because it's being decommissioned within a year, but the lights need to stay on. The only place the lights ever stay fully on is on an engineers bedside table as they're up all night on their laptop on-call, trying to fix whichever antiquated system has chosen to commit suicide on any given particular night/weekend.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Used to have a great culture, but has lost its way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Delivery Manager in Abingdon, England (UK)
    Current Employee - Service Delivery Manager in Abingdon, England (UK)

    I have been working at RM Education full-time (more than 5 years)

    Pros

    Some of the people are great - innovative, bright, keen.
    Work/life balance is pretty good

    Cons

    Poor salary progression - no rise in 5 years for some staff
    Benefits being eroded
    Culture of paternalistic arrogance in some areas

    Advice to ManagementAdvice

    If you keep pushing more and more onto staff, they'll leave. Stop taking arbitrary decisions about people's careers based on poorly-informed perceptions and actually take time to find out what people are capable of.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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