RM Education
2.8 of 5 24 reviews
www.rm.com Abingdon, United Kingdom 1000 to 5000 Employees

RM Education Reviews

Updated May 19, 2014
RM Education – Abingdon – “RM Real Centre”

All Employees Current Employees Only

2.8 24 reviews

                             

50% Approve of the CEO

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Martyn Ratcliffe

(2 ratings)

43% of employees recommend this company to a friend
7 Employee Reviews Back to all reviews
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    Such a shame

    Anonymous Employee (Former Employee)

    ProsMost of the people there are fairly friendly.

    ConsLots of management cliques. Progression is based on who you are mates with in the office and not ability. Senior management make a pretence of listening to customer facing staff but in reality it makes no difference.
    It's hard to see how they will still be in business in 5 years

    Advice to Senior Management1. Listen to staff
    2. Sack whoever suggested you should stop selling computers to schools.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Unpredictable

    Anonymous Employee (Former Employee)

    ProsIt's a job at the end of the day!

    ConsYou are expected to go out your way to do things for people/company and it never gets recognized.
    Expected to work long hours
    Rumors going round in Nov 13' that the RM Shop was going to close and redundancy's.
    My friend was told her job was safe by management and her contract was extended, as she was going to accept another job - the next week she was made redundant.

    Advice to Senior ManagementI have worked in three different areas of the Company and all management are the same: don't want to hear negativity or problems only successes and ways to show how great they are as managers!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Bloated company with out-of-touch senior management

    Anonymous Employee (Current Employee)

    ProsThere is some interesting technology dotted around, although the opportunity to use it doesn't simply come to you, you have to find out yourself through gossip and then fight your way to get to it.

    I work in the 'ISP' section of the company. Unlike other small-medium ISPs, there is the opportunity here to get your hands on practically every aspect of the entire network - although that's probably partially due to over-trusting engineers that the company won't even bother to train. It's good because you can see some in-depth tech that you wouldn't normally be able to, but it's mostly outdated and undocumented.

    There are some good people at RM, but most of them are in the process of leaving in one way or another and I can see many more following suit shortly.

    ConsSenior management seem completely out of touch with the people on the ground. 80% of an engineers day is spent fighting a losing battle against an over-utilised and under-powered infrastructure that is desperate for investment and care. Nothing proactive ever happens for most of the department, it's nearly all just reactive to all of the issues that crop up every hour. No matter how much you explain that a particular environment needs investment and resource immediately, it falls on deaf ears and they simply continue ploughing in with the latest 'cool' trend (RM Neon, RM Unify, etc.) and anything over a year old is forgotten about until it completely fails - at which point they claim to be furious about the fact thousands of customers have no access to something they deem crucial and demand that it be fixed. Sigh.

    One rule for one, one for another. It's quite a 'loose' place to work. Some people seem to follow all of the processes, others make a big deal about all the processes that are in place, and then just do their own thing and accidentally knock out a service that 5000 or so customers were using and then accept no responsibility. It's quite a lawless environment which is infuriating when you're in the team that are dealing with the upkeep of the estate.

    Don't expect training. I don't know anyone at the company that ever had training. You basically join to X team and then you're expected to just figure out how it all works using your own investigation skills and the ageing and outdated internal knowledge library. Once you've been in a particular position for so long, huge projects will be dumped on you regardless of your skills, yet training still won't appear - hope you didn't need your lunch or evenings.

    Overall, not a great place to work. The pay is 'ok', the people are hit and miss, senior management only listen to the 'cool' stuff and don't care (maybe don't understand?) about older infrastructure, documentation is non-existent (engineers are very 'fad' at RM, develop something they're really excited about, then as soon as they're done - move on to the next, no documentation, clean up etc), hours are long, on-call is a joke as the entire infrastructure is falling to pieces and generally morale is low. Many great engineers have disbanded in the last 6 months and many more will soon follow.

    Advice to Senior ManagementStart listening to your engineers. You may not think X system is important because it's being decommissioned within a year, but the lights need to stay on. The only place the lights ever stay fully on is on an engineers bedside table as they're up all night on their laptop on-call, trying to fix whichever antiquated system has chosen to commit suicide on any given particular night/weekend.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Used to have a great culture, but has lost its way

    Service Delivery Manager (Current Employee)
    Abingdon, England (UK)

    ProsSome of the people are great - innovative, bright, keen.
    Work/life balance is pretty good

    ConsPoor salary progression - no rise in 5 years for some staff
    Benefits being eroded
    Culture of paternalistic arrogance in some areas

    Advice to Senior ManagementIf you keep pushing more and more onto staff, they'll leave. Stop taking arbitrary decisions about people's careers based on poorly-informed perceptions and actually take time to find out what people are capable of.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A letdown

    Senior Systems Engineer (Current Employee)
    London, England (UK)

    ProsHoliday purchase scheme is a plus

    ConsPoor management. Should stick to schools not HE

    No, I would not recommend this company to a friend

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    Awful experience

    Anonymous Employee (Current Employee)
    Abingdon, England (UK)

    ProsLong time establishment in the UK Market
    Location is in a great place
    Facility is in great shape and great equipment

    ConsDealing with the US Market workers was horrible.
    Management in the US market is arrogant and do not understand the technology

    Advice to Senior ManagementGet rid of the US leadership
    They will not be essential to the product being a great product in the US

    No, I would not recommend this company to a friend

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    RM, could have been so good

    Anonymous Employee (Current Employee)

    Prosbig company
    good training and benefits
    job security

    Consunwilling to help staff when in need
    too strict a criteria for promotions
    think too much of themselves as a business and employer
    do not look after the 'little people' enough

    Advice to Senior Managementdespite being the only person to apply for a job and sitting through 4 hours of interviews i still didnt get it! and yet a couple of years later i am working for a rival doing a similar role for more money. they need to realise the potential more in the staff they have and to not be so up their own backside.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at RM Education reviews and ratings — including employee satisfaction and approval rating for RM Education CEO Martyn Ratcliffe. All 7 reviews posted anonymously by RM Education employees.