RM Education Reviews

Updated January 28, 2015
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10 Employee Reviews

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  1. Nice company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PM Manager in Abingdon, England (UK)
    Former Employee - PM Manager in Abingdon, England (UK)

    I worked at RM Education full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good work life balance
    Well known

    Cons

    Struggling to cope with change

    Advice to Management

    Be trendsetters and not followers

  2. Helpful (2)

    RM give their employees a great level of development, training and cross sector experience, but tend to fail customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Account Manager in Leicester, England (UK)
    Current Employee - Field Account Manager in Leicester, England (UK)

    I have been working at RM Education full-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    The work life balance at RM is generally very good, and the management are keen to ensure sufficient staffing and policies are in place to ensure workloads are reasonable.
    The training for graduates at RM is exceptional, and they invest heavily in the programme to continue your professional development.
    Rm pay very well to entry level graduates, and will instantly treat you with respect, and a huge level of responsibility from the word go.

    Cons

    Internally RM staff are almost so self absorbed into the company that they are unaware of the real situation in the market - the company has consistently delivered bad service to schools and has built a terrible reputation over the years, yet there seems to be minimal effort on behalf of the product and internal staff to rectify this problem.
    The office culture is very cliquey, and you have to be a certain type of person to fit in well at RM, generally soft, willing to do anything they say, and also adept at believing the companies own hype despite the market trends and sliding profits suggesting otherwise.

    Advice to Management

    Upper management need to completely overhaul how the company works and they need to make staff aware of the urgency of the weak situation they are in. They need to make everyone know that competitors are faster, more agile, deliver better service, and better value than they do.

  3. Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Assistant in London, England (UK)
    Former Contractor - Customer Service Assistant in London, England (UK)

    I worked at RM Education as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It was a good place to work

    Cons

    I do not have any cons

    Advice to Management

    Stay good.

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  5. Contract at RM Education

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Technical Support Engineer in Stoke-on-Trent, England (UK)
    Former Contractor - Technical Support Engineer in Stoke-on-Trent, England (UK)

    I worked at RM Education as a contractor (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very good support from management and colleagues
    Good career progressions

    Cons

    Procedures and paperwork are too lengthy

    Advice to Management

    We all need procedures, but I heard far to many grumbles from customers regarding the steps required to make changes to systems/applications/hardware, and I have to agree.

  6. Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Executive in Oxford, England (UK)
    Former Employee - Marketing Executive in Oxford, England (UK)

    I worked at RM Education full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great people who genuinely want to do a good job, nice culture & values, good products, great customer satisfaction, good starting salary, good location of offices, good work/life balance.

    Cons

    Company in decline due to saturated education market and little money in education market. Small bonuses and tiny & scarce pay rises. The offices are also in much need or a facelift (or completely knocked down!) which doesnt make you feel that management value the working environment. Little spent of staff satisfaction - they clearly ignore the annual employee survey!

    Advice to Management

    Value your staff - you have some great people working there!

  7. Innovative IT company that focusses on the UK education market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Abingdon, England (UK)
    Current Employee - Anonymous Employee in Abingdon, England (UK)

    I have been working at RM Education full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Strong product research and development, excellent team environment

    Cons

    Due to the current global economic climate there has been a reduction in the international business

    Advice to Management

    Focus on developing innovative products

  8. A long career, ended when the company lost its way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RM Education full-time (More than 10 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    The individuals you work with on a day-to-day basis, each with a desire to genuinely make a positive impact in an industry that matters

    Cons

    Recent focus on costs to the detriment of producing products that just work together.
    Significant problems when BSF programme was canned by government a couple of years ago and still struggling to recover,

    Advice to Management

    It's customers that keep a business afloat - not shareholders. You have to pay more than lip service to making products that work well together - because it's what the customer expects

  9. Monotonous but easy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Assembly Worker in Didcot, England (UK)
    Current Contractor - Assembly Worker in Didcot, England (UK)

    I have been working at RM Education as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The work is easy once you get used to the routine of that computer
    Weekly pay
    Lots of available hours with a temporary worker getting 40 hours straight off the bat with plenty of overtime available.

    Cons

    Can get monotonous by the end of each day
    Recruitment through an agency
    pay is minimum wage
    Most positions are only temporary
    Very strict on lateness and clocking in and out.
    Possible shift work

    Advice to Management

    Be slightly more lenient on a couple of minutes of lateness.
    Make the induction feel less that you are being taught to suck an egg.

  10. Friendly, collaborative, caring environment

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Abingdon, England (UK)
    Current Employee - Anonymous Employee in Abingdon, England (UK)

    I have been working at RM Education

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Great people who are focussed on improving people's chgances in life
    Many innovative approaches to use of ICT in education

    Cons

    Internal communication can be complex

  11. A pretty good employer that takes Green issues seriously.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Support Consultant in Abingdon, England (UK)
    Former Employee - Senior Support Consultant in Abingdon, England (UK)

    I worked at RM Education

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    It's a company with a Social and Environmental conscience - you actually feel good about what you do.

    The company has a well structured system of bonuses, based on both company and personal performance. The ratings given are reviewed throughout the year, with one to one meetings with line managers being well enforced. The directors of the company write internal blogs to keep everyon informed of what's happening, and the internal intranet portal is updated daily with what's going on.

    You can generally get the training you need, and there's no problem with getting books etc. There's a general buzz about doing new stuff, and there are reward schemes for introducing cool new products or business processes.

    The directors have regular lunches with a small group of staff, ensuring that people can air any issues - this encourages really open communication, as managers know that staff will have the opportunity to talk right to the top.

    Customer care is king - everyone is targetted on getting good customer feedback, and the customer satisfaction average is constantly updated.

    Cons

    The company is a bit too compartmentalised - always trying to allocate work done to cost centres and budgets can get in the way of delivering good customer care.

    There have been issues with old equipment, especially in the helpdesk roles, but this has begun to be addressed in the last year.

    Advice to Management

    Do more to get the divisions of the company working together for the sake of the common gain, rather than constantly trying to cross charge everything!!

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