Rackspace
3.7 of 5 441 reviews
www.rackspace.com San Antonio, TX 5000+ Employees

Rackspace Reviews

Updated Jun 26, 2014
All Employees Current Employees Only

3.7 441 reviews

                             

83% Approve of the CEO

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Graham Weston

(46 ratings)

77% of employees recommend this company to a friend
128 Employee Reviews Back to all reviews
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    The most interesting and fun place to work

    Windows Systems Administrator II (Current Employee)
    San Antonio, TX

    ProsAlways evolving, always changing, seriously, wait half a day and the whole spectrum of your work can change from one subject to another.

    ConsPay could be a little better for the amount of work you do in a day, but overall really, it's pretty good pay.

    Advice to Senior ManagementWork on unifying teams, more networking can me faster support times.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great work enviorment

    Sales Representative (Current Employee)
    San Antonio, TX

    ProsAmazing people and culture; love the family here.

    ConsUnder-payed for the industry; located in San Antonio...

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Was better

    Account Manager (Current Employee)
    San Antonio, TX

    Prosgood overall, freedom, good people working there

    Consits who you know, not what you know.

    Advice to Senior ManagementHire people with talent, not friends

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great place to work and advance in career.

    Datacenter Operations Technician II (Current Employee)
    Ashburn, VA

    ProsCulture, career advancement, great place to work.

    ConsSometimes being a big company works against you if you don't recognize fast growing talent and grow with your employees. If you don't eventually your employees will go to another company where they can grow fast.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Company

    Anonymous Employee (Current Employee)

    ProsGreat, friendly Environment. Lots of benefits like food trucks for lunch, in-house gym, quarterly bonuses, etc.

    ConsNot many downsides across the board, you can still have problems within a team(like any other place).

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    5 people found this helpful  

    TOP HEAVY like upside-down pyramid...but great for people with the right mind set, see below

    N/A (Former Employee)
    San Antonio, TX

    Pros- You'll work with amazing, fun, talented people

    - Tons of opportunity to learn and grow both professionally, technically and personally

    - A few really strong leaders who care about people and are wicked smart (find them and build that relationship and you can learn a ton)

    - You're not locked into a job or function, if you're ambitious you can move function / department / role until you find your spot. You'll know when you find 'the one'

    - Lots of opportunity for entrepreneurial minded people (as long as you're okay with leading from behind / managing up, learn to navigate the organization, and not always getting credit). Can be immensely satisfying to see your ideas come to fruition with the right people skills and elbow grease.

    - Great Culture overall

    - Great overall benefits package

    - Sales and Support organizations are well oiled machines and seem to be really engaged in work

    - If you're a learner you'll thrive with self-development and education courses available and constant challenges / change

    Cons- Some departments have layers of Executives / SVPs / VPs / Directors / Sr. Managers / Managers / Planners / Coordinators, while execution comes down to literally a handful of people....meanwhile leadership seems baffled as to why things aren't getting done...which will drive you absolutely crazy after a while.

    - Senior Leadership doesn't seem to have a mature grasp on modern organizational design or be able to identify issues that are actually just symptoms of broader root-cause problems organization wide.

    -So hard to get things done because of layers and layers of complexity within systems and processes due to years of fire-drills and quick-fix / workarounds across business.

    - Sadly, most productive projects are those conducted by front line executors who just get rouge and fix things they see broken. Often, as soon as leadership gets pulled in things become overly complex because everyone wants to put their two cents in to prove they are a value-add and what's being solved for gets lost or doesn't happen because it's been 'de-prioritized' against something else that is likely to be 'de-prioritized' a few weeks later.

    - Increasing amount of bureaucracy and cover your ass behavior ((gags))

    - Compensation isn't the best although there are a few who do really well (negotiate when coming in!) and career paths are really lacking...you'll pretty much have to figure it out as you go for non-technical roles

    Advice to Senior Management- Listen to your execution Rackers - they know what needs to be done and they aren't just whining. They will tell you very clearly what's most critical, what needs to be done to fix it and even how to go about. All you'll have to do is polish it up, put the right people in the room and put a solid execution plan around it. JUST LISTEN!

    - Your job is to coach and develop Rackers so they can someday make change and company centric decisions without leaning on you which gives you room to grow horizontally as well and solve bigger problems / come up with better ideas. You're value doesn't go down if you're not needed, it goes up...

    - Hire more technical specialists across the organization, if you have 10 skilled technical specialists and pay them really well (let's be honest SA isn't ideal for high in-demand technical resources) so they can live like kings...they can do the job of 50+ non-technical list makers / order takers.

    - Start taking a zoomed out view of organizational challenges, communicating them broadly and commit to fixing them at the root. (When you have a lot of smart talented people without top-level leadership perspective on broader problems, they will just treat the symptoms within their silo with a work-around or some duct tape which a. builds unnecessary complexity and b.usually just moves symptom to another group)

    - Start thinking long term regarding being a scalable organization...years of fire-drilling and workarounds has created an immense web of complexity which you just keep adding to when feeling business pains (much of what is caused by overly complex / broken systems and processes).

    - Know your core KPIs and live by them. Please know your business inside and out, it's annoying when you don't and a huge time waste at so many levels.

    - Try just doing your job and doing it really really well vs. chiming in on pieces of everyone else's job while doing your own at an 'acceptable' level.

    Yes, I would recommend this company to a friend

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    Wonderful Place to work but with lots of caveats

    Network Security Administrator III (Current Employee)
    San Antonio, TX

    ProsJob flexibility , Transparent leaders

    ConsUpper Management including Managers does not care the needs of international candidate EB2 perm process and stick with the action that would cause great loss to candidate as well as Rackspace.

    Advice to Senior ManagementThere should be a need of change in Rackspace Green card Employment program that not only attract international talent but also help in Rackspace growth and development. And also please make sure to avoid imposing rules in the promotion program that would not allow talented candidate to grow . And also there is a misunderstanding between departments for a long period of time that needs to be solved.

    No, I would not recommend this company to a friend

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    Good place to work and always challenging

    Windows Support Systems Engineer (Current Employee)
    San Antonio, TX

    ProsVery challenging work, ability to work on many different technologies, and the people that you work with are extremely talented.

    ConsSome of the culture has left, the work / life balance can be difficult to attain consistently for some positions, and the pay tends to track below averages.

    Advice to Senior ManagementBetter benefits, higher pay, and look toward additional satellite offices or remote work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Overall Great Company with many perks

    Devops Engineer (Current Employee)
    San Antonio, TX

    ProsGreat work environment, lots of creative people solving interesting problems.

    ConsSome jobs are better than others, entry level work can be tedious. If your willing to work hard and grow you can advance quickly into various roles from sysadmin to developers to management.

    Advice to Senior ManagementFocus more on customer service and less on chasing the next big thing. Don't worry about growth, instead worry about making a great experience.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good at classic hosting

    Systems Architect (Former Employee)
    San Antonio, TX

    ProsTons of company spirit, in a good way. I say that as an introvert.

    ConsI'm not sure management ever figured out what to do about Cloud Envy. Openstack is nice but "OSS for spite" isn't a strategy. (Ask Sun.)

    Some of the architects are clowns who couldn't code their way out of a paper bag.

    Yes, I would recommend this company to a friend

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Rackspace Hosting is the world’s leading specialist in hosting and cloud computing. The San Antonio-based company provides Fanatical Support® to its customers, across a portfolio of IT services, including Managed… Full Overview

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