Rackspace Reviews

Updated September 9, 2014
Updated September 9, 2014
472 Reviews
3.6
472 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
62 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 10 reviews)

More Highlights

29 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    What culture?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time for more than 3 years

    Pros

    -Health benefits are good
    -Smart, dedicated coworkers

    Cons

    -Pay is below market; management is aware and ok with this.
    -Upward mobility extremely limited.
    -Highly stressful call center environment
    -Extremely poor staffing leads to work overload and unrealistic expectations of employees
    -Low and Mid level management effectively shifts blame onto support floor staff regarding issues, staffing.
    -Limited ability to use earned time off due to aforementioned staffing

    Advice to ManagementAdvice

    -Find and remove problem-causing low and mid level management. As long as these guys are in positions of power you will continue to have dissatisfied employees.
    -Bring back culture and work/life balance
    -Properly staff your teams so that workload is reasonable
    -Pay market salaries
    -Bring back Core Values. Remember when Transparency was a thing?

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    The rules change depending on who is doing the reading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time

    Pros

    very little oversight or guidance

    Cons

    very little oversight or guidance

    Advice to ManagementAdvice

    Don't be so full of yourselves
    Try understand the jobs you are in charge of managing
    Culture is not only for the first shift and the non technical

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 7 people found this helpful  

    Bureaucratic processes, endless change, poor middle management, no vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  San Antonio, TX
    Current Employee - Manager in San Antonio, TX

    I have been working at Rackspace full-time

    Pros

    Good name on resume - work here for a year then leave

    Cons

    - Highly bureaucratic due to internal politics and legacy of endless change
    - Middle managers have no time to provide direction or recognize talent
    - Much middle management has no technical skill
    - Little vision on where industry is going (hint: Amazon)
    - Little opportunity within - massive teams for simple products, small teams for core business/processes
    - Pay is lower than industry average
    - Very high level of burnout
    - No work-life balance
    - Everyone is a manager, nobody manages

    Advice to ManagementAdvice

    - Trim middle management
    - Recognize core people and promote technical staff, not bureaucrats

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    A good company going sour

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer II  in  San Antonio, TX
    Current Employee - Software Developer II in San Antonio, TX

    I have been working at Rackspace full-time for more than 5 years

    Pros

    fun work environment, slide, coffee shop in-house, trees inside, many conference rooms that can be used for unscheduled ad-hoc meetings, located in an old mall

    Cons

    The culture has gone from Friends and Family to hostile and dangerous. Management is not listening to the real needs of people and makes crazy decisions on what is really needed vs what management thinks we need. Waste of money is always the outcome.

    Advice to ManagementAdvice

    Listen to your employees. Make sure you understand your employee's real needs. Make sure you encourage your employees to push the envelope rather than cutting corners and making things on the "cheap".

    Giving employees bad reviews because they try to push the envelope is not helping; it's counter productive and hostile. Advancing from within is almost impossible,

    Doesn't Recommend
    Negative Outlook
  6. 2 people found this helpful  

    High Stress!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time for more than 5 years

    Pros

    I've gotten to know some good, talented people.

    Cons

    Where do I begin? Too many changes too fast. Too many managers, most of whom are trying to make a name for themselves at all costs. Lots of back stabbing, high school level politics, good old boy mentality. Too many products, many of which aren't ready for prime time. No formal tech training for anyone associated with sales. Extremely high expectations that are unrealistic especially if you have a family. Big time disconnect between senior management and the rank and file. Low, low pay and medicore benefits. Of all the jobs I've had at other tech companies... Rackspace is easily the worst experience I've had and continues to be. I've even had to see a psychologist about the stress. Guess what... that psychologist said he has lots of patients from Rackspace. Not a good sign.

    Advice to ManagementAdvice

    There are so many changes needed but one is to try and bring back the "friends and family" culture that made Rackspace stand out years ago. Oh it's talked about but I haven't really seen it in the 5 years I've been with the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Security Administrator  in  San Antonio, TX
    Current Employee - Network Security Administrator in San Antonio, TX

    I have been working at Rackspace full-time for more than 5 years

    Pros

    -Commitment to training programs (though still needs some work).
    -Great culture.
    -Amazing wealth of talent and teammates/co-workers who really care and are generally pleasant to work with (for the most part).
    -The few managers that actually care.
    -Some good perks like a slide and a coffee shop in the San Antonio office.
    -Food trucks/vendors, arcades, and ping pong tables in both San Antonio and Austin offices.
    -Pretty decent benefits.

    Cons

    -Managers either have absolutely no clue what is going on and how to do their jobs or they are so hand-tied by their bosses that it makes them look incompetent. Probably a bit of both.
    -Compensation is considered a running joke throughout the office and merit raises are non-existent. If you want a raise, you have to either transfer to a different department or get promoted. The promotion process is the most ridiculous thing you'll ever deal with. First you have to get a bunch of certifications that have nothing to do with your job. Then you have to take a written test with some ridiculous off the wall questions and scenarios that maybe has been seen one time in the history of the company. If you get that far, you get to go through a peer interview process where you are subject to bias and the buddy system. Good luck with all of that.
    -Most managers will not listen to anything you have to say about broken processes or ideas that you think could help the team or the company.
    -Career paths are never considered. Basically you level up a couple of times and then stay in that spot forever with no possibility of a raise. Or you can try transferring out to a different department which could take 6-9 months in some cases. Or you can get promoted to a Manager role. The great thing is once you become a manager, you get absolutely no manager training! Also you have to answer to your managers and their ridiculous goals and metrics.
    -Co-workers cannot drive or park in a parking lot without dinging and hitting cars. Nearly get ran over in the parking lot daily.
    -Transparency used to be a Pro but it is completely gone over the past few years.
    -No direction from senior leadership. It seems like every 6 months we have to completely change our mission and do a completely organization restructuring.
    -Leadership seems to think that a great culture should be able to overcome being severely underpaid and overworked.
    -There seems to be a manager for every 3 or 4 workers. Massive middle management bloat. It is so obvious to everyone in the company and yet they do nothing about it.
    -Incompetent workers that have long tenure are allowed to stay incompetent by their managers and are even encouraged by them! These people are poison to the company!!
    -Meanwhile hard workers that have poured their blood, sweat, and tears into the company are berated by managers and asked to work even harder!
    -Headcount is a huge problem right now. Managers do not backfill positions in a timely manner so the ones that have stuck around through the hard times are doing double or triple the work for the same pay.
    -If you ever complain about the problems on your team and with headcount, they tell you to stop whining and get back to work.
    -Rackspace has become a call center mentality. Always focused on numbers and metrics. This type of customer service does not lend itself well to metrics. As long as you are doing right by the customer, who cares!!!

    Advice to ManagementAdvice

    Take a serious look at the direction of this company and your hiring practices for managers. Get rid of the problem managers and train the good ones to be even more effective managers. Quit tying the hands of your managers and allow them to think for themselves and their team. Get back to being transparent again. Focus on paying your employees the industry standard pay because you are FAR FAR away from it right now. Also come visit with the teams and ask them what some of the pain points are and what they think could solve them. Surveys can only do so much!! Focus on fixing headcount issues. How can you support customers when you don't have anyone behind the desks? Stop focusing on the metrics and focus on making Rackers happy and excited to come to work! Haven't you noticed all of the frowns around the office lately? This is serious.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 7 people found this helpful  

    Do to waste your time, especially if your a veteran.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Long Time Racker  in  San Antonio, TX
    Current Employee - Long Time Racker in San Antonio, TX

    I have been working at Rackspace full-time for more than 10 years

    Pros

    I have been with the company for longer than a decade. In 2003, we were the company to beat. Great young leaders that got the actual mission and core values. The best part of Rackspace back then was the sky was the limit.

    Cons

    Rackspace has unfortunately become a twisted joke of what it once was. 'Fanatical Support' is long dead, apathy runs rampant, and front line rackers are always covering their backsides and the business is full of sycophantic ladder climbers and really good liars and back stabbers. You will not be paid what your worth unless you are a new VP, we don't need. Then you'll get a handsome stock plan and awesome salary. The worst part is the 'show.' By this I mean Rackspace does a lot of good in the community. Unfortunately Rackspace HR works like the Gestapo of nazi germany. They threaten and intimidate. They treat veterans coming home and trying to work in civilian life like worthless employees to be threatened should PTSD bother that "Racker." Rackspace will spend money if they get to show you how much they support the troops. If any of their employees actually need help, there is no money!

    Advice to ManagementAdvice

    Take the company private again, remember our original Core values. And stop promoting incompetence! Also, clean out your illieagal and awful senior HR team.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 7 people found this helpful  

    Started out great, four years later, AWFUL!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DCOPS Technician Level II  in  Elk Grove Village, IL
    Current Employee - DCOPS Technician Level II in Elk Grove Village, IL

    I have been working at Rackspace full-time for more than 3 years

    Pros

    Four years ago it was awesome, still had that startup feel and benefits. Somewhere along the line Rackspace went corporate, and downhill fast. The fanatical support that they so proudly advertise, no such thing, all it is is just trying to see who can make the boss the happiest while making everyone else pissed off.

    Cons

    It sucks. If you like backstabbing, brown-nosing, and favoritism, this is the place for you, it is the company motto. If you are disabled, don't even bother, everyone I worked with who was disabled, ended up out of a job. Worst place I have ever worked!

    Advice to ManagementAdvice

    Bring back the startup mentality, because the company is going to end up in the gutter.

    Doesn't Recommend
    Disapproves of CEO
  10. 3 people found this helpful  

    Rackspace core values only on banners

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  San Antonio, TX
    Current Employee - Software Engineer in San Antonio, TX

    I have been working at Rackspace full-time for more than 5 years

    Pros

    Smart people to work with

    Cons

    Dictatorial Management. Sweat shop. No recognition of hard work

    Advice to ManagementAdvice

    Please practice core values and listen to the ground level employees. Go back 5 yrs in terms of practicing core values and genuinely caring for employees and not just power

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ServiceNow Developer  in  San Antonio, TX
    Current Employee - ServiceNow Developer in San Antonio, TX

    I have been working at Rackspace as a contractor for less than a year

    Pros

    The atmosphere among the workers seems positive at first. After awhile, you start to see the overwhelming pressure they are under and the long hours they're working. I came in as a contractor (to hire). I expected I would have to work very hard to prove myself, but was shocked when I saw what the FTE employee's had to do just to stay employed. I enjoyed the few chances I got to play foosball, and go down the slide or play street fighter on the arcade machine. Also the food trucks and events like "Racktoberfest" were pretty neat. Halloween was great, costume contests, you can see the brilliant creativity come out from the very intelligent and talented staff.

    Cons

    I was a developer on the * Team. The first week I was there my manager sat me down and told me that she was in the process of firing the senior developer on our team and that I needed to step up to meet his duties. I informed her that I would need at least a month to get up to speed and be able to take on some of his roles. 2 weeks went by, and I was sat down again, this time with the manager and one of the FTE employees on the team where the manager threatened to fire us both if we didn't start displaying SME like behavior. It was at that point I began looking for another job. After the first month, a girl from another team transferred to ours. After two weeks of working for our manager, she ended up going right back to her previous job. She was unable to voice any of her concerns because it's well known that if you cross the * manager, you'll quickly find yourself filling out unemployment paperwork. I was expected to work at least 10 hours a day, and when I did I was only supposed to bill 8 hours (as I was a contractor). Another contractor pulled me aside one day after the manager had threatened to fire someone else on our team right in front of everyone and told me that that was just what the manager does to keep you motivated. She knows that will make you work harder, and get more done. After two months of my time spent there, I got a job offer with less pay and was more than happy to take it. I feel so sorry for the staff that report to that manager, and I'm hoping that this review will help prevent anyone from making the mistake of moving their family across the country only to end up working for one of the worst people I've ever met in my entire professional career.

    Advice to ManagementAdvice

    My hope is that human resources will see the amount of turn over in the * team and realize the issue is not the staff, it is the management style of the manager. She clearly suffers from a bi-polar disorder and uses fear and negative reinforcement as her way of managing the team. They are under incredible amounts of stress to keep their job, and make sure she is happy. They laugh at her jokes the same way people laugh in SNL skits about Kim Jung Un. Her threats and her bully tactics will always work because San Antonio doesn't have much else to offer as far as technology jobs go. I was fortunate and was easily able to move away due to some very lucrative investments I had made. I fear the worst for that team, and truly hope that manager either gets promoted away from it, or terminated and replaced with someone who understands cloud technology and the best practices around developing it. That manager has no idea how any of that works, and would be the first to tell you that. Then turn right around and threaten to fire you because you aren't doing it fast enough. The more turn-over you experience as a result of this manager, the quicker Rackspace will go on the list of places tech grads will avoid. The internet moves very fast, you need to do your best to keep up, and you certainly are not in this situation.

    Good luck.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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