Rackspace

www.rackspace.com

Rackspace Reviews

Updated January 28, 2015
Updated January 28, 2015
535 Reviews
3.5
535 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Taylor Rhodes
20 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 33 reviews)

  • Sometimes the work life balance can be difficult (in 13 reviews)

More Highlights

98 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Slightly above average, but getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    This part really depends on your age and your previous work experience. The atmosphere here is pretty laid back. The offices are geared towards openness and fun, meaning there are no 'offices', only cubicles, mostly with low walls between so you can see over them. Fun in that there are things like funky themed meeting rooms, slides from one floor to the other, video game machines, etc., to keep the employees entertained.

    As far as benefits, Rackspace has very nice ones. They've finally got a very good, competitive health care provider with a nice array of options. There's an ESSP and stock options program. And I find that the PTO program is very competitive. I've been here almost 8 years and I get 6 1/2 weeks off a year.

    Cons

    The thing I most dislike about Rackspace is the management structure. I've personally seen over 20 people promoted to management that should never in anyone's wildest dreams be managing anything, much less people. You can get promoted here based on who you know more than what you can do or what your experience is. That drives me crazy. Also, too many people are still hanging on to the 'startup' mentality, even though there are now over 6000 employees here working in mutliple countries. The days of just winging it should be long over. Unfortunately, too many people, a lot of them the exact managers I'm complaining about, just do things based on whatever sounds good to them. If you're looking for things like agile, look elsewhere. Project management here is a joke.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    It is not a bad company to work for, but it is not as great as the hype.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Antonio, TX
    Current Employee - Account Manager in San Antonio, TX

    I have been working at Rackspace

    Pros

    Fun people, relaxed culture, food trucks, and adjustable working hours.

    Cons

    The opportunities for growth and development have diminished over time.

    Advice to ManagementAdvice

    Hire more people.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 5 people found this helpful  

    Used to be one of the best places to work....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Team mates care about the people they work with. they mentor and build up their co-workers. I have seen teams really pull together to deliver an awesome result to a customer.

    Cons

    lots of things shoved in our faces but if you oppose those things, out the door... best to shut up and put your earphones in. It seems like they care about the employees and their families but do something that may impact the business goals and they are all over you even when your family obligations are supposed to come first.

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Tech in San Antonio, TX
    Current Employee - Customer Service Tech in San Antonio, TX

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    Stable work environment. The company is headed in the right direction and the leadership care about the company.

    Cons

    The culture has changed drastically for the old school Rackers. There are a lot of social cliches mostly formed from college buddies that help to get each other hired. The pay isnt the best but certainly not the worst.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 11 people found this helpful  

    Data Center Operations II, you're busier than you're compensated for. Company direction and goals are debatable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Center Operations Tech II in Elk Grove Village, IL
    Former Employee - Data Center Operations Tech II in Elk Grove Village, IL

    I worked at Rackspace full-time (more than a year)

    Pros

    Some management and most team members are great, fantastic people to work with. The culture is close to that of what would be experienced at google, netapp, or other big fortune companies. Snacks, Drinks, Outings. From the beginning they make you really feel like you're part of something big. They have some great tools to work with that make your job a pinch easier but doesn't make everything a piece of cake obviously. Advancement is encouraged and more than welcome to anyone willing to take it on.

    Cons

    I say some management are great to work, but most are not. Some in particular will actually lie to your face towards upper management just to escape any trouble they may face by making bad decisions. When those specific people aren't lying? They're assigning you projects or some emergency fixes for you to do, then turn around and take full credit for it without acknowledging you. The communication between departments are severely non existent. The left hand doesn't know what the right hand is doing type of company to be brutally honest. Very talented bottom line employees come with fantastic and amazing ideas and the ideas never reach implementation. There are typical "clicks" in the company, and if you're in that "click", you have nothing to worry about. I had an idea to implement a new global process in summer of 2014, it was shot down due to the current process working "okay". Winter of 2014, they are now working to revise the entire process using my exact ideas and being credited to someone else. These are the main issues which led me to leave. Finally, the company pays lower than the market average and the worst part of it is? They will tell you they're fully aware that they aren't paying everyone nearly enough, but have no immediate plans of correcting the issue. I believe that was the trigger for me to start looking around for another job. I wasn't going to stay with a company that admits the issues but sweeps it under the rug. It was a polite way of slapping everyone in the face.

    Advice to ManagementAdvice

    You have great, talented people. Show them that you want them. Compensate fairly. The company boasted how it wants to save money and strategically invest, yet the pit where the money falls is with your high turnover. Invest in the bottom line that makes your company tick and you may just see a yourselves where you want to be. Find broken management and terminate the bad habits therein. Establish better communication between departments at a data center level. People are starting to care less and less about food, drinks, and outings if it meant if they can be compensated more.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 7 people found this helpful  

    Great company. HIGHLY political.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace

    Pros

    Loved the high energy work environment. Lots of smart people doing interesting things and high willingness to engage in problem solving.

    Cons

    Middle management terrible. Senior management out of touch. Politics and favoritism rampant.

    Recommends
  8. 1 person found this helpful  

    4 years Racker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager II in Austin, TX
    Current Employee - Account Manager II in Austin, TX

    I have been working at Rackspace

    Pros

    company cares about you, laid back, good leadership

    Cons

    wasteful in the wrong areas.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    In growing up, Rackspace has lost a bit of the culture that made it such a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time (more than 3 years)

    Pros

    Solid product offering, fantastic customer support

    Cons

    Instability at the Sr.Leadership level

  10. 3 people found this helpful  

    Just like others have said, it's not the same anymore...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Systems Administrator III in San Antonio, TX
    Current Employee - Windows Systems Administrator III in San Antonio, TX

    I have been working at Rackspace full-time (more than a year)

    Pros

    They provide excellent training and opportunities for growth. Direct managers truly care about their employees and encourage family first.

    Cons

    It is a high stress work environment and is a LOT of work. If you are lucky enough to land on a team that works cohesively with each other it is barely tolerable. The company is in dire need of good techs to handle the current load.

    Advice to ManagementAdvice

    Micromanaging every aspect of Racker interaction with customers is slowly eating away at RS culture. The only way to truly keep Rackers happy under such stress loads is to let us be us. You have lost the moment Rackers start dreading going to work in the morning. Look for ways to award Rackers that consistently perform. The fanatical jacket is largely an unrealistic and unattainable goal.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Rackspace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Pros

    Great people to work with.

    Cons

    Lot of amazing talent to be up against,

    Advice to ManagementAdvice

    HR needs help organizing itself.

    Recommends
    Neutral Outlook
    No opinion of CEO

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