Rackspace Reviews

Updated September 27, 2014
Updated September 27, 2014
480 Reviews
3.6
480 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
67 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 34 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 12 reviews)

More Highlights

141 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    A very rewarding experience professionally and personally.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RIOS II  in  San Antonio, TX
    Current Employee - RIOS II in San Antonio, TX

    I have been working at Rackspace full-time for more than 3 years

    Pros

    The team environment there is top notch. The relaxed work ambience is something a lot of company's are missing today. The company lives up to its Core values

    Cons

    Upward professional mobility could be more visible.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Departure of long-time Rackers leaves big shoes to fill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time for more than 5 years

    Pros

    If you don't like what you're working on today, chances are there is another role you can transfer into. As long-time Rackers depart, there are opportunities to step up and lead. Overall strategy and direction of company has never been clearer.

    Cons

    Leaders have a hard time reigning in "false sense of culture". Rackspace culture is not about free food, discounts, ping-pong, and slacking off. Its about core values: fanatical support, results first, passion for our work, keeping our promises, and treating Rackers like friends and family.

    Advice to ManagementAdvice

    I like where we're headed. We're a support company, not a technology company. Our strategy is clear.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place experience Work + Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Database Administrator  in  San Antonio, TX
    Current Employee - Database Administrator in San Antonio, TX

    I have been working at Rackspace as a contractor for more than 3 years

    Pros

    Advanced Technologies, Cloud, great Atmosphere and culture, amazing work place.

    Cons

    not many cons...
    Just the location, would have been great if the head quarters is in a big city

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 6 people found this helpful  

    Great Team and Learning environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator I  in  San Antonio, TX
    Current Employee - Linux Systems Administrator I in San Antonio, TX

    I have been working at Rackspace full-time for less than a year

    Pros

    There is ample room for personal growth as an Admin. Additionally, there are ample resources and some of the best Admins in the industry.

    Cons

    Some of the culture seems to be shifting from what it once was. This appears (at least to those I work with, myself included) due to pressure to conform to the Corporate environment we function in daily.

    Advice to ManagementAdvice

    Don't let the culture die and don't try to mask changes. One of the core values is TRANSPARENCY, let us not forget this.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Not nearly as great as it was, but still good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Ops Administrative II  in  San Antonio, TX
    Current Employee - Linux Ops Administrative II in San Antonio, TX

    I have been working at Rackspace full-time for more than 3 years

    Pros

    Awesome office
    Many great peers
    Some excellent managers
    Excellent Core Values
    Pretty laid back
    Food trucks!!!
    Lots of open source
    Flexible focus of work
    Business is improving slowly

    Cons

    Upper management is often very political
    Core Values are rarely followed
    The really, really bad Rackers are not fired when they should be
    Tends to make managers out of people with no managerial experience at all
    Departments nickle and dime eachother
    Too many layers of management
    Rackspace culture gets worse and worse as time goes on

    Advice to ManagementAdvice

    Cut out two layers of management
    Consider Core Values in everything you do. They're plastered everywhere, yet you still ignore most of them!
    Focus Rackspace on what we do best and strip out the rest

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager III  in  San Antonio, TX
    Current Employee - Project Manager III in San Antonio, TX

    I have been working at Rackspace full-time for more than 5 years

    Pros

    Very casual environment where people foster collaboration. It's easy to make friends, and there are lots of opportunities to volunteer in the community. They also have a Recreational Center which is free to employees, with spinning, aerobic and crossfit classes. Vendors are on site serving food each day, so makes it easy for employees at lunch time.

    Cons

    The time off and medical benefits are decent and competitive with the market. Work life balance is encouraged, but not always followed well because the overwhelming amount of work which needs to be accomplished, and at the pace leadership wants. My usual work week is 50 hours. There is also CONSTANT change - reorganizations, reprioritizing of goals, etc. Change fatigue is high, and if you are not a flexible person, this is not the place for you.

    Advice to ManagementAdvice

    Invest in the tools employees need to do their jobs well (such as stable development, testing and preprod environments), as well as allow time for employees to develop products and programs right, and with quality. It also helps to avoid burnout of employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Love it!

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time for less than a year

    Pros

    Everybody helps everyone, and you're encouraged to grow within the company.

    Cons

    Don't have any cons to say about this company.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Linux System Administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Pros

    Free soda and good environment

    Cons

    Teams behave independently and can sometimes not work toward the same goal, compensation is average.

    Advice to ManagementAdvice

    Focus on inter team building, have people of different teams work along with other teams.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good, could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Account Manager  in  San Antonio, TX
    Current Employee - Technical Account Manager in San Antonio, TX

    I have been working at Rackspace full-time for more than a year

    Pros

    Great place to work, dress like you would like, laid back, you learn a lot!

    Cons

    Micro management, products are not compatible with the market.
    Pay is low.

    Advice to ManagementAdvice

    Fire the bad managers who don't know what they are doing and get more developers to build more products.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Valued members of a winning team on an inspiring mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer
    Current Employee - Software Developer

    I have been working at Rackspace full-time for more than 3 years

    Pros

    Amazing culture. Everyone is friendly and there to help. Excellent managers, lots of drive.

    Cons

    No real company direction. Below standard wages and benefits. The 401k has a THREE YEAR VEST on the match.
    Company is a San Antonio company in a Silicon Valley market - and acts like it.

    Advice to ManagementAdvice

    Decide who your customers are, and nail it for them. Rackspace's offerings tend to be a little bit for everyone.

    Recommends
    Negative Outlook
    No opinion of CEO

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