Rackspace Reviews

Updated July 25, 2015
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4.0
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Taylor Rhodes
20 Ratings

Pros
  • Good promotion of work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)

Cons
  • Much middle management has no technical skill (in 33 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 13 reviews)

More Pros and Cons

178 Employee Reviews

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  1. Helpful (1)

    Good People, Laid Back Culture, Challenging Customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people at the headquarters where most Rackers work are wonderful people. They aren't just kind, but will go out of their way to help you. The company overall promotes upward career movement. Also, the environment is fun which helps to ease much of the stress involved with the job.

    Cons

    The location, while a wonderful idea, hasn't done much to revitalize the area. It remains largely abandoned by other businesses and the crime rate is still high. While there are great programs sponsored by the company to help turn this around, it seems like too high of a goal. Different managers among the teams have radically different styles of management. Some are macromanagers, some micromanagers. Each has his or her own interpretation of what the Company expects and how to best guide his/her employees. Many of our customers are challenging, not just technically but in terms of pleasantness. Most are kind and grateful when we go "the extra mile," but even while doing that, some are rude, disrespectful or just plain mean. Their complaints are held against you in evaluations.

    Advice to Management

    In what direction are we headed? This seems to change so frequently that it creates an uneasy feeling for us employees. Beyond providing "Fanatical Service," what exactly is our niche?


  2. One of the better ones out there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good people. Good culture.

    Cons

    In flux with the industry.


  3. Excellent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time (More than a year)

    Pros

    Salary, benefits and environment are great.

    Cons

    Slow on reviews and do not hire enough from within in my opinion.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Amazing work and learning environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Security Administrative I in San Antonio, TX
    Current Employee - Network Security Administrative I in San Antonio, TX

    I have been working at Rackspace full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very fun and engaging work environment. You are constantly learning something new and you often look forward to coming into work :)

    Cons

    Lack of team management across the company. Not sure if it is a problem with the higher management or what, but cross-team communication is lacking

    Advice to Management

    N/A


  6. Awesome Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Austin, TX
    Current Employee - Product Manager in Austin, TX

    I have been working at Rackspace full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work schedule, gym onsite, awesome culture and great benefits. On-boarding process for the company is fun and exciting. Shuttle service to San Antonio is a great benefit for collaboration across offices when face-to-face meetings are required. Friendly people!

    Cons

    Location in Austin is not the best. Parking is far from actual building. Office is relatively small and there is quite a bit of noise.

    Advice to Management

    Management can focus on creating a better career path for employees that allows them to grow within the company. Provide more focus on continuing education in the Austin office - provide more certifications and training in Austin.


  7. It's ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Production Specialist
    Former Employee - Production Specialist

    I worked at Rackspace full-time (More than 5 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    Great people, relaxed atmosphere, rarely have to take work home.

    Cons

    Not many perks if you work in a DC. Salaries not competitive.

    Advice to Management

    Pay employees more.


  8. Helpful (2)

    System Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Rapid growth of technical skills especially in support cloud products while on the job - Professional Development is highly encouraged - There are plenty of career advancement opportunities as long as they are technical positions.

    Cons

    - Position can be grinding as new challenges become less over time - Getting assistance for supporting customers from other organizational segments can be hit and miss - Changes to infrastructure and products can be so rapid that they can undermine efficiency and performance


  9. Rackspace is a good company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX

    I have been working at Rackspace full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Still get paid a bonus Great work life balance Good coworkers Fun work environment Strengths based management that focuses on what you are good at rather than making you spend all of your time improving what you hate to do.

    Cons

    Becoming more corporatized which sometimes makes decision making take longer than it should. Communication could be better. Company tries to be unnecessarily Eco-friendly.

    Advice to Management

    Stick with what got you where you are. Embrace those that rock the boat from time to time because they often do it for good reason. Pushing them out of the company will come back to bite you.


  10. Software developer 3

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good Environment Good WOrk culture Fun Place to work at Teams are good

    Cons

    Old school people sometimes. Work from home is difficult because some manager dont approve of it.


  11. Helpful (2)

    Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company culture, very driven employees, high level of customer obsession. Emerging as a major player in the cloud services, loved by customers.

    Cons

    Not very easy to get CAPEX and OPEX approved to support growth. Remote locations don't have the same culture as the corporate Headquarters but still quite unique and good.

    Advice to Management

    Identify potential technical and people leaders from remote locations. There is a lot of talent that can be used to build a strong bench for the org.



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