Rackspace

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Rackspace Reviews

Updated August 7, 2014
Updated August 7, 2014
477 Reviews

3.6
477 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
60 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 10 reviews)

More Highlights

159 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    I love this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiting  in  San Antonio, TX
    Current Employee - Recruiting in San Antonio, TX

    Pros

    Vacation time is incredible.
    Comp is good
    Leadership is great
    Its an innovative company

    Cons

    Things move fast and you have to be able to adapt to change well or you won't survive. I see people flame out regularly because they need a slower pace.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Love it here!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice people, great environment and stuff

    Cons

    Get lost in castle and cant find anywhere.

  3.  

    Great company with amazing Rackers creating an excellent workplace.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer  in  Austin, TX
    Current Employee - Sales Engineer in Austin, TX

    Pros

    A 6-year Racker, I am proud to work for a company that makes coming to work every day enjoyable. Rackspace is full of opportunities for employees to explore their passions and help create a world-class company in which people are proud of their career. I have watched Rackspace grow from a privately-held company with approximately 1000 employees to a publicly-traded enterprise-class company and home for 5000+ Rackers. Our Core values are held in the highest regard by everyone in the company, from contracted hourly workers to C-Level executives. Many times have I witnessed and been a part of Rackers banding together to take care of their fellow Rackers, treating them just like family.

    Even considering Rackspace is an IT-based company, non-technical employees can expand their knowledge through on-the-job training, classroom training, college courses, and mentoring with other Rackers. Rackspace is a company where ambition and personal drive is rewarded with continual personal growth and expertise. There are not many companies this size where all employees have the ability to provide feedback or suggestions that could very possibly better the entire company.

    Additionally, the unique culture at Rackspace resonates in all Rackers. Part of the interview process deals with culture and team-fit. Front-line Rackers have input on prospective candidates ensuring that the people who are hired are genuine and will continue to define what a Racker is.

    Being constantly surrounded by some of the smartest, most innovative, and determined thinkers enables Rackers to continually learn from each other, enable each other, and forgive each other. Rackers are humans, as we all are, and we cannot be afraid to try new things, even if we make mistakes or don't perfect the process the first time. Some of the most valuable things I have learned at Rackspace has come from others personal experiences and together we can improve processes, ourselves, and pass knowledge onto to others for further innovation.

    I am also very much a fan of our open-door policy and general accessibility to anyone or any department. When you can walk a few rows over and brainstorm with the President of the entire company, it makes you truly feel that you are a vital part of a living corporation. Having a voice, and knowing that voice is heard, is a satisfying feeling. Knowing you are a Racker with a name, a personality, a contributor and a thinker is so much more rewarding then just being an unknown employee of a gigantic company.

    Cons

    Rackers know that with perks and a free-spirited culture comes with disadvantages as well. Compared to other corporations in the industry, the pay-scale can be on the lower side than with another employer. Rackspace has recognized this, however, and is working towards salary market adjustments and is investing in employee and talent retention.

    Advice to ManagementAdvice

    Continue to always be transparent to Racker, always. As we have grown, messages and direction can be lost in translation. We are featured much more in the media and market journalism. Before a Racker reads something online in a blog or media outlet, ensure that things have been communicated internally, and even over-communicated if need be, to avoid speculation, rumors, fears and doubt. Although tedious at times, making sure important messages are communicated through all internal methods can help inform Rackers. Use live-forums, smaller sessions, email communication, printed communication, etc., to best spread the word to Rackers.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It's a great company with great promise and passion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  San Antonio, TX
    Current Employee - Director in San Antonio, TX

    Pros

    Unparalleled passion and commitment. I've never worked for a company more committed to the people. nThe work-life balance is great and most roles/managers take a "as long as you get your work done" mentality that is very empowering.

    Cons

    Constant re-organizations and prioritization changes are exhausting. We talk about preventing/eliminating silos in the org but they always seem to pop up. We need to incentivize groups to communicate/coordinate better and not just "hope it will happen naturally".

    Advice to ManagementAdvice

    Don't change directions so often. The big picture path has been relatively steady but be more conscious of the effects of re-prioritization.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Long time Racker and I love this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    Pros

    The opportunities at Rackspace are fantastic. I've been here for many years and I have learned and grown so much.

    Cons

    Rackspace changes a lot internally. We do this because we have a 'do whatever it takes for the customer attitude' and sometimes that means a full on re-org. We aren't afraid of change in fact we embrace it. This can make things tough when it comes to consistency, or success of long term projects.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    great place

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    loved team culture and camaraderie

    Cons

    not much room for growth

  8.  

    The Fanatical Support is wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  San Antonio, TX
    Current Employee - Business Analyst in San Antonio, TX

    Pros

    A wonderful way to grow at your career. Its a place where you can find your dream job.

    Cons

    No Cons. The place is awesome.

    Advice to ManagementAdvice

    Keep the culture of fanatical support alive.

  9.  

    Company of Geeks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Affairs  in  San Antonio, TX
    Current Employee - Community Affairs in San Antonio, TX

    Pros

    The people are what make this company truly the best place to work on earth.

    Cons

    As we grow its harder to know every single person in the building.

    Advice to ManagementAdvice

    Keep up the great work.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Love every minute!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great culture and endless opportunities (if you earn them)

    Cons

    We are treated so well that some of the employees feel entitled to certain privileges

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Awesome Company to work for!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Coordinator III  in  San Antonio, TX
    Current Employee - Account Coordinator III in San Antonio, TX

    Pros

    Only the best people work here...

    Cons

    Rackspace is growing too fast. The only downside is not knowing everyone like I did 6yrs ago.

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO

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