Rackspace Reviews

Updated March 21, 2015
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162 Employee Reviews

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  1. So far so good with some bumps in the road.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Team atmosphere, Competitive, CORE values

    Cons

    Constant growing pains, Constant change

    Recommends
    Positive Outlook
  2. Great company...great future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Austin, TX
    Current Employee - Account Executive in Austin, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Great culture, we'll poised in the industry and continuing to move upmarket.

    Cons

    Young/inexperienced frontline managers, but experienced SLT seems to be working on this.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Good culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in San Antonio, TX
    Former Employee - Sales Representative in San Antonio, TX

    I worked at Rackspace

    Pros

    good honest folks Great office environment.

    Cons

    company is playing catch up with the big cloud companies.

    Advice to ManagementAdvice

    Don't over promise

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. Rackspace is an amazing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator II in San Antonio, TX
    Current Employee - Linux Systems Administrator II in San Antonio, TX

    I have been working at Rackspace

    Pros

    The culture, the specialization on your work, the training that you receive, the transparency,

    Cons

    You need to have a lot of experience/knowledge to get hired.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful

    Great please to learn how to make things at scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in San Antonio, TX
    Current Employee - Software Developer in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    You will be exposed to some of the largest deployments in the world, and learn how to make them scale up. There is lots of opportunity for growth. If you work hard and are good at what you do you can move up quickly. If you get bored and like to move around there is plenty of opportunity for that too. The people are great and generally speaking have a good attitude and enjoy being at work. Every team I have been on was very close and most former and current team members will be friends for life.

    Cons

    Sometimes the work life balance can be difficult. The internet is NEVER closed. Make sure to maximize your salary before you start because if you start with a low salary its difficult to get it corrected. Ive seen many people leave for money only to return 6 months to a year later because it was the only way they could get their salary corrected. It also seems like if you dont work on something directly related to OpenStack or support you can be treated like a 2nd class citizen.

    Advice to ManagementAdvice

    Take care of your current employees salaries so they dont feel like they have to leave to get what they are worth.

    Recommends
    Approves of CEO
  7. 1 person found this helpful

    Wonderful place to work, filled with great people and exciting opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant in San Antonio, TX
    Current Employee - Accountant in San Antonio, TX

    I have been working at Rackspace full-time (more than a year)

    Pros

    Culture and values are clearly shared among Rackers. It is a company that has a lot of potential. People enjoy working there.

    Cons

    Industry is highly competitive with big players that may affect the company's future.

    Advice to ManagementAdvice

    Hold on to that competitive advantage - Fanatical Support - which differentiates you from every company in the world.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 8 people found this helpful

    The new Rackspace (not what it use to be but better than most)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in San Antonio, TX
    Current Employee - Product Manager in San Antonio, TX

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    Rackers and Core Values. Friends and Family - it's really a thing.
    Work-Life Balance for most.
    Leading-edge technology that's really does make the Internet work!

    Cons

    Political agendas and the "Strategy Boys" - stay true to the mission of providing Fanatical Support.
    The Transparency Core Value is great but be prepared to see (or get caught in) the political battles first hand.

    Advice to ManagementAdvice

    Rackers know that Fanatical Support is the essence of what makes us great. Stay on this mission.
    There are way too many cooks in the kitchen and quite frankly their battles are exhausting. Taylor needs to clean house and get rid of some of the "Strategy Boys".

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful

    Great Company to work for - Flexible, Latest Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor in San Antonio, TX
    Current Contractor - Anonymous Contractor in San Antonio, TX

    I have been working at Rackspace as a contractor (less than a year)

    Pros

    Flexible
    Exciting Technology
    Work life balance
    Support Tools
    Team Support

    Cons

    Structure
    Location of the Office

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful

    A very rewarding experience professionally and personally.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RIOS II in San Antonio, TX
    Current Employee - RIOS II in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    The team environment there is top notch. The relaxed work ambience is something a lot of company's are missing today. The company lives up to its Core values

    Cons

    Upward professional mobility could be more visible.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful

    Departure of long-time Rackers leaves big shoes to fill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    If you don't like what you're working on today, chances are there is another role you can transfer into. As long-time Rackers depart, there are opportunities to step up and lead. Overall strategy and direction of company has never been clearer.

    Cons

    Leaders have a hard time reigning in "false sense of culture". Rackspace culture is not about free food, discounts, ping-pong, and slacking off. Its about core values: fanatical support, results first, passion for our work, keeping our promises, and treating Rackers like friends and family.

    Advice to ManagementAdvice

    I like where we're headed. We're a support company, not a technology company. Our strategy is clear.

    Recommends
    Positive Outlook
    Approves of CEO

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