Rackspace Reviews

Updated June 22, 2015
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  1. Helpful (18)

    Going through a mass exodus of talent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Security Engineer in Austin, TX
    Current Employee - Network Security Engineer in Austin, TX

    I have been working at Rackspace full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Awesome Co-Workers
    - Plenty of Training Opportunities
    - Challenging work
    - Work/Life Balance
    - Generally Positive Atmosphere

    Cons

    - Low Compensation
    - Perpetually understaffed
    - Lack of clear direction
    - Expected to exceed expectations
    - Lack of organization in support structure

    A lot of the cons are due to recent changes after the new CEO was put in place. The company has driven away a lot of senior talent by forcing more work on these employees and taking away certain benefits .. all without providing any additional compensation. Was actually told in a meeting that the "awesome" company culture of Rackspace does not apply to Network Security employees due to the amount of work and lack of headcount.

    Advice to Management

    Pay attention to the shift in culture that is currently happening and provide a clear direction that the company is going down. Don't ostracize any of your business units and offer competitive compensation, rather than saying "lawlzz, we you should be lucky to even work at Rackspace, so take your low pay". The culture is dying due to the change in senior leadership and those "benefits" have disappeared which has a lot of people leaving because if you're going to deal with a crappy job, you might as well get paid more for it.


  2. Helpful (5)

    Used to be a great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Datacenter Operations Technician II in Grapevine, TX
    Former Employee - Datacenter Operations Technician II in Grapevine, TX

    I worked at Rackspace full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Rackspace created an amazing culture and the work environment has been very laid back. There are always events going on from raffles to cookouts to team outings that kept working with fellow Rackers feeling like one big weekend lan party, everyone felt like they were friends instead of just coworkers, which leads into some of the cons.

    Cons

    I worked within the data center so some of this may not apply to Castle. Management tends to be very forgetful, doesn't pay much attention to team members unless something goes wrong, and as the company grew from several hundred to 4000 rackers and beyond, a lot of the policies changed. With the speed of it's growth, many policies would change multiple times within a quarter. Time off wasn't much of an issue, if you had the eto and wanted a night off, you could easily take it, but submitting for a sabbatical, it became a lengthy process that had to be reviewed before it got approved, which is understandable as it does need planning within your team to provide coverage. Though if you make one mistake, your sabbatical can be denied and you will have to wait until the next calendar year before being able to apply again. You're also requested to document how you spent your time and to create a presentation to show the rest of the company which can somewhat seem like homework over summer vacation. Pay was also a bit under the average for this type of position. At one point they did a study and found that they were paying much higher than the similar companies for the same positions. This caused a restructure that became a reoccurring thing. As mentioned being a pro, having the feeling that everyone was more of a friend than a coworker also has it's negatives. As they allow family to work together and encourage Rackers to refer their friends who would fit in well with the culture, you can see where this played a role in inner office politics and where management seemed to take part in. Nepotism would go overlooked and at times seemed to be rewarded, and there seemed to be "clicks" that you would fall in and out of over time.

    Advice to Management

    Take the time to acknowledge your employees/team members. Even a small compliment to their work can boost their moral exponentially. Allow them to move positions to another team to further their experiences and expertise.


  3. Helpful (14)

    Truth is slowly unveiling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in San Antonio, TX
    Current Employee - Program Manager in San Antonio, TX

    I have been working at Rackspace full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There is always the opportunity to grow and learn, as the work environment is very flexible and casual, and there is room for creativity. The pace is fast, never boring, never a dull moment. A lot of great technology, innovation, great people for the most part, fun spaces to work (not necessarily good for productivity though) I have met a lot of great people, sadly few of them made it to better positions, or just got tired and left...

    Cons

    Where to begin... there are a lot of VP's, it is very top heavy. It is very political, hardly a meritocracy, and women and visible minorities have it much harder... unless they are able, somehow, to join the boy's club who run the show, and keep promoting their friends, protecting each other. I saw more than 1 promotion that would skip levels (e.g. from sales rep to director) Great people have left because they are not treated with respect, and those who are left behind are either benefiting from the corruption knowing they won't get that salary and title anywhere else, or try to get by until they find a new job, or just feel like no other place will pay them as much in San Antonio (but they are wrong) Rackspace causes low professional self esteem to a lot of people. Many managers and above are not prepared for the job, but they fake it for as long as they can, hence the constant realignments, plus the attrition that saw an all time high in 2014. I guess these are the pains of a growing company?

    Advice to Management

    Reinvent yourself


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  5. Helpful (9)

    Politics drive your career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SSE in San Antonio, TX
    Current Employee - SSE in San Antonio, TX

    I have been working at Rackspace full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great people, can learn a lot and make new friends

    Cons

    You need to play the political game to get anywhere in this company. The other reviewers also mention it, so please, keep this in mind when working here. Pay is also below average and do not let hr fool you when they say your bonus makes up for the low salary because the payout is all over the place.

    Advice to Management

    treat people equally instead of who brown noses to mgmt


  6. Helpful (8)

    gone down hill from what it use to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You will make a lot of great friends and learn a lot.

    Cons

    office politics are too strong here. You will get turned down for transfers after interviewing because it is not what you know, but who you know. Many techs are leaving due to mismanagement and low industry pay.

    Advice to Management

    Act like we were before we went public. Be a leader, not a manager. Stand up for your employeers instead of just saying yes to your superiors.


  7. Helpful (17)

    Failing due to middle management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Rackspace (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The culture still tries hard to remain despite the struggles.

    Cons

    Middle management is corrupted. Unless you are part of the cool kids, you will never advance no matter how qualified you are. Current middle management has no concern for the company, only their status and their priority is keeping their positions no matter the cost. Too many long timers leaving because of this - and it's not a healthy place to work anymore.

    Advice to Management

    Executive leadership needs to open their eyes and listen to the employees who are fighting daily to keep the company together.


  8. Helpful (14)

    Was A Great Place To Work... Was

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace

    Pros

    RS is very good to their employees on the surface. There are many perks, everyone is stoked to go to work, and it seems as though you're going to have a ton of fun on the job. In many areas of the company this is completely true and RS provides. They provide a very fun, relaxed environment that allows you to thrive if you're a self starter.

    Cons

    Management is becoming less and less "Rackspace." Over the last couple years the management team has become full of managers operating under the theory X style of management. They have driven many, many long term Rackers out, including the CEO. If management doesn't look to those leaders who have been around since the early days (those that are left) they're going to drive them away. I went from a die hard Racker to someone who was completely heart broken when I saw this decline... It is as if they don't ever know what the CORE values are.

    Advice to Management

    Clean house and start over.


  9. Helpful (11)

    Beware the dark side

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Decline to State in San Antonio, TX
    Current Employee - Decline to State in San Antonio, TX

    I have been working at Rackspace full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fun atmosphere, constant change, lots of challenging work, and significant opportunity for advancement if you play the social and political game correctly.

    Cons

    There is a very dark underbelly to the company's constant focus on its core values. In most cases, people really live these values but they are very frequently used as a weapon to ostracize people who challenge too much or who are disliked by the powerful social cliques that run the place. Rackspace claims to be a pure meritocracy but it is a great deal more like high school. If you can be one of the popular kids and are good at what you do, you can grow an amazing career at Rackspace. On the other hand, if you are great at what you do but you are threatening to any of the in-groups, you're going to suffer intensely.

    Advice to Management

    You REALLY need to get G&A under control and it's going to take cuts to headcount to do it. There are long-time Rackers who have risen far past their highest point of competence and you need to stop treating tenure as though it is the equal of merit.


  10. Helpful (7)

    So much promise

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Systems Administrator in San Antonio, TX
    Current Employee - Linux Systems Administrator in San Antonio, TX

    I have been working at Rackspace full-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    "Culture" though not nearly what it once was, is still a standout.

    Cons

    Largely incompetent middle management. Senior management seems out-of-touch with reality. Front-lines are woefully understaffed and overworked. "Fanatical Support" has become mostly marketing B.S.

    Advice to Management

    All-too-frequent changes in product and company focus suggest that you don't have a clear vision. Get your fundamentals in order: the billing system is a disaster and after all this time you still don't have a functional replacement. Put an immediate stop to implementing untested system changes in Production, and hold development teams accountable for their shoddy work. Pay attention to the negative customer comments in NPS and actually do something about them instead of just cherry picking positive customer comments to make yourselves feel better.


  11. Helpful (13)

    Top Heavy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer in San Antonio, TX
    Current Employee - Trainer in San Antonio, TX

    I have been working at Rackspace full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You might land with a good Manager and get good training and growth opportunities. There are also a lot of great and interesting people, so it is easy to create new friendships with coworkers. There also are several fun activities you can participate, and the working space is very dynamic and fun.

    Cons

    It is very political, good ol' boy network with lots of socially immature people. Salaries are low, unless you belong to the select few (who most likely happen to be Caucasian) It is very hard for minority women and immigrants to excel. There is a lot of favoritism and nepotism across the board, whole families working there, many married couples. Executives are greedy and take great salaries and compensate those who support their agendas with promotions. They want workers to forget about all the unfairness by giving them free soda and caffeinated drinks, bringing food trucks and having a slide instead of a stairwell. The all positive reviews are from people who either worked in a simple job (not a career) before Rackspace, and from those who have 3 or less years in the company and think they will be successful in a matter of time. If you have been there for a while and speak up these concerns, you will be labeled as a "non-Racker", who does not fit the culture anymore.
    Decision-makers are stingy with internal tools, and purchase cheap or old licenses, forcing employees to do a lot of manual work creating a lot of human error, lack of consistency, inability to pull trustworthy metrics, and frustration.
    Many employees are unable to attend training, even though it is available internally, due to never ending customer emergencies. Many entry level workers (several of them minorities) never get to learn and grow their careers, feel stuck and blame it on themselves, seeing only the isolated incidents and not noticing it is company wide and systemic. Hence the constant internal movement of managers and so called "leaders" whom, after failing in one area, are moved to a different area, transferring and expanding their cliques.

    Advice to Management

    Admit when you see Rackers who are not cut out or ready for management and leadership roles and get them out of those positions. Stop promoting and favoring people who look, think and speak like you. Have consistency, allow for things to mature. Pick fewer projects and do them well. Invest in great tools even if they are expensive. Stop the luscious salaries,trips and perks to a select few. And bring women to leadership, make them feel like staying.



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