Rackspace

www.rackspace.com
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  1. 3 people found this helpful  

    Great experience but behind the scenes... Hmm, no comment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time (more than 5 years)

    Pros

    The exposure to other great companies and the experience gained was priceless.

    Cons

    Rackspace was like being in high school.

    Advice to ManagementAdvice

    Good luck.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Culture

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace

    Pros

    Good pay and benefits. Nice people to work with.

    Cons

    Disorganized, on call 24/7/365. Lack of communication.

    Advice to ManagementAdvice

    Need better training for account managers.

  3. 7 people found this helpful  

    A frontline support Racker's Story

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator III in Austin, TX
    Former Employee - Systems Administrator III in Austin, TX

    I worked at Rackspace full-time (more than 3 years)

    Pros

    Great place to start if you have little experience with the system you support (Networking, Windows, Linux). You will be thrown to the wolves and presented with problems you never imagined but there will be people to help you along the way, so you'll learn a lot. This sets you up for a better job down the line, but more than likely this will be outside of the company. Being thrown to the wolves stresses a lot of people out so you need to handle that.

    Most of the frontline Rackers are amazing people. It's trench warfare with very demanding customers on one side (they're paying a lot more for hosting with Rackspace than they are with a competitor so they deserve to be demanding) and management with high expectations on the other side. Due to this, you form a bond and you can all go out for drinks after work to blow off steam.

    Cons

    Your experience will be largely dependent on which direct manager you get. Some are great who will really go up to bat for you and do everything they can to make your time at Rackspace enjoyable and some managers are just atrocious and will make your life miserable. The atrocious ones are never dealt with, so if you get stuck with one then that's it for you. I was lucky to have a good manager but I have heard the horror stories of atrocious managers and they are really bad.

    You are given a performance review twice per year, but you will not get a raise even with consistent exceptional reviews. You maybe given some stock options that take 5 years to fully vest, but with the terrible performance of the stock price they're not even worth much. When offered a salary they talk about the 10% bonus rate to make the salary look better but in my experience I never hit 10% (averaged around 7%). Negotiate the salary you want from day one, because there's no raising it and the bonus is not guaranteed. They pay below market rate and they used to be able to use the culture as an excuse but the culture is gone. If you're going to work at a traditional corporate job you might as well get paid for it, that's why I left.

    It's a call center job, and there is no getting around that. It'll be presented as "not a typical" call center job but in reality it is. You log into your phone at the beginning of your shift, you have a scheduled lunch, and you log off your phone 30 minutes before your shift ends. You will get a steady stream of calls through out the day with really not a lot of time between (and often back to back calls). You'll get yelled at, cussed at, and abused since it's a customer service job. To be fair Rackspace will "fire" customers who do this often or at an extreme level, but you still deal with a lot of terrible customers. If you do have time between calls you are expected to work tickets. Your manager will judge you on your typical call center metrics (how many calls you take, how many tickets you closed, etc).

    If you're into heavy drug use, or tatted up beyond the ability to work in a more traditional office you'll be welcome as a frontline Racker but you will never move up from this position. All middle level management and higher are professional khaki wearing MBAs. You might (and that's a very big might) be able to get into a "team lead" role where you directly manage frontline Rackers but that will be your ceiling unless you present yourself as a traditional corporate drone who only wears jeans on Fridays.

    Since staffing runs so low they only let X number of people off per day, so if you want a Friday off for a three day weekend you have to plan months in advance. You'll be required to rotate holidays and you'll probably be required to rotate weekends as well.

    Front line Rackers are very understaffed in all departments. The extra staff never comes to the frontline, however there always seems to be a new manager, special "project" role, or VP spot that they magically can afford to fill. Every weekly team meeting will just be you blowing off steam. After a while of being told "it gets better" it never will so you eventually either turn off the care switch and become apathetic or just leave the company. Anybody with a 5 year flag will tell you "Rackspace used to be awesome but it sucks now".

    Advice to ManagementAdvice

    Listen to your staff instead of Wall Street investors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Full of potential but In need of serious work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Rackspace full-time (more than 3 years)

    Pros

    Most of the people and concepts behind Rackspace are really a great. Rackspace goes out of its way to give rackers extras. The atmosphere is mostly very friendly and laid back.

    Cons

    Adherence to Core values by some is very lacking. Several policies are preached but not really there for actual use. Becoming highly corporate. In the last year it's become clear that peers are less likely to become real friendly because of the glowingly corporate atmosphere.

    Advice to ManagementAdvice

    Sow what you preach. If we're all supposed to be peers, let's not get after people when they network with upper management. Deal with staff who don't live the Core values.
    Serve the customers better by measuring unit success with more meaningful metrics.
    Embrace efficiently and automation. Wasting hundreds of thousands of dollars doing things the 2004 way is not a good strategy to be competitive.
    Concentrate on a company wide data warehouse then use the companies data for marketing, customer and infrastructure analytics.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Fun place, you'll be paid well below average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Man
    Former Employee - Man

    I worked at Rackspace full-time

    Pros

    Fun place to work, amazing people

    Cons

    Crappy benefits, will cost you double, evil greedy executives - you can always spot them: never in shorts/tshirt. They cash in stock every quarter meanwhile rank and file rackers get limited amount of shares that have a strike price tied to them.. worthless.. yet execs get real shares for a few dollars.

    Advice to ManagementAdvice

    You are top heavy and it's killing the company, there is a ton of ideas being shared but few middle managers have the guts to take risks to present it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 6 people found this helpful  

    Immature and getting worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Project Manager III in San Antonio, TX
    Former Employee - Technical Project Manager III in San Antonio, TX

    I worked at Rackspace full-time (more than 3 years)

    Pros

    Work life balance. Positive attempts at promoting good atmosphere overall.
    Good people generally.

    Cons

    Company seems to think drink stations and swag are substitutes for livelihood, unless you're an exec.
    Too much like a startup, yet too big to be thinking like one.
    Expertise runs last place to charisma and the buddy system .
    Cultural aversion to accountability and advancement.
    Constructive criticism is viewed as naysaying.
    Organization is too vertical. A manager can be seen for every 4-5 reports. It's easy to watch crappy mid and Sr level management pretend they actually have to do anything.
    They keep an insurance rep for their plan in the building. They say it's for better communication, but the benefits people just seem to be well 'lobbied' by the rep. No conflict of interest there.
    Too many managers in critical areas that don't have the experience or a clue how to manage the group they're responsible for as they have no expertise in such an area in the first place. Placed there by good olé boys club.
    Kool aid is the opium to suppress the company's internal problems and risks and discourages people from caring about a company they are passionate about.

    Advice to ManagementAdvice

    Stop the ra - ra mentality with everything that happens there. Own up to what works and what doesn't and quit deluding yourselves and rackers from the reality. Stop the chaotic decision making and get into the modern era with information from data. And no I don't mean dumb dashboards and spreadsheets. Let the people who know how to do those things at an advanced level raise the bar so we can know what things we can do differently or better and change our company around.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 3 people found this helpful  

    A Political Beast of a Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing
    Former Employee - Marketing

    I worked at Rackspace full-time (more than a year)

    Pros

    The "Fanatical Support" people really do care. The Senior Leadership Team is very nice and approachable. The success metrics in sales and marketing are very clear cut.

    Cons

    The people who do the work are not the ones who get ahead. Sometimes, you will see people with completely zero experience in their field actually managing people, which can be flat out scary. Competency will not necessarily get you support among your peers.

    Advice to ManagementAdvice

    Loyalty to the company does not equal competency or merit. Stop hiring people with little to no experience at their jobs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    Started out good, it used to be a much better place when it was smaller.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Lots of great people to work with, most of the techs and engineer work their butts off. Most care and try to deliver fanatical support. Decent pay for area. Food trucks

    Cons

    Clueless middle and upper management.
    Extreme ineffeciancies in most of the company.
    Micro manament in some areas, nothing is ever enough.

    Terrible working areas with desks and noise. I think I would have a bigger desk at west call center. It's always loud and extremely hard to concentrate sometimes. Including the times employees are dropping foul language and the customer can hear it.

    Broken products everywhere, lack of tools. Support is expected to fix things that other departments drop the ball on or fail at.

    No clear direction, a new VP comes in and wants to change everything up to a way it was last year and fails. Name the same thing that has already been done something else and repeat 7 times over a few years.

    Always understaffed and fast burnout rate.

    Advice to ManagementAdvice

    You are losing a lot of good people, it's gonna take a lot of work to fix what's broken.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Can be a lot of fun if you work on 1st shift. Otherwise be prepared for a lot of work with no feeling of accomplishment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    In my experience the biggest pro has been the exposure to different networking devices and technologies. The people that you will get to work with on after-hours, for the most part, are some of the best in the company. We work hard to get things done and we have a fairly strong team cohesion.

    Cons

    Working after-hours is a major contrast to what you see in the videos and what you would see during a tour. We are actually required to do our jobs and we cannot act as if we are still in high school. If, for instance, 1st shift has some sort of party and blows off their duties it's not treated as a big deal, but if after-hours were to do the same thing we would never hear the end of it. We typically clean up the mess and do the dirty work all with significantly less staffing. The biggest con would be the stress this type of environment produces. When you have to work hard everyday just to make a dent in the problem, yet the other teams spend more time having fun than doing work can make for a motivation killer. The worst part of the whole situation is that management seems to lean harder and harder on those who do the job and do it well while letting the people who are not doing work or doing it poorly continue to do so.

    Advice to ManagementAdvice

    Take a look at the situation here. The Mr. Nice guy management style is obviously not working in all instances where employees are taking advantage of the situation. You need to take a hard look at performance metrics and do a little of this thing called managing. I am not saying that we need to turn into a draconian strictly numbers type of organization, but we do need to set fair and equal expectations for employees. In a properly managed situation we wouldn't have this large disparity in production and quality of work. I think the company as a whole could become immensely better if we focused a little more and getting the job done. If everyone contributed their fair share things would be better all around and everyone would have time for some of the "fun" activities only currently enjoyed by those who work during the day.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    terrible salaries, good benefits, fading glory and the koolaide has finally worn off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace (more than 8 years)

    Pros

    excellent coworkers, very smart, very intelligent and initially you learn a lot. Pretty good health benefits (although they are doing away with some really good plans). If you work at the Castle (San Antonio, TX) location there is a lot of stuff you can do during your break. If you think going down a slide is cool then you choose the right play ground.

    Cons

    Depending on the team you are in, the rot of management might start either at the manager level or above. Some VPs are just clueless who have installed their "YES MEN" everywhere. The level of distrust in certain departments worries me and makes it a terrible environment to work in.

    The coolness culture is going (if not already gone) and one thing has always remained constant (unless you are in mgmt) ...terrible pay. So if you are planning to work here don't complain about your pay (rackspace does not believe in paying you well).

    Cloud is where the growth is but the product just does not do justice to amount of money they have spent (are spending)...i Think the RAX revenue = google's cloud budget (joke..but i might be right). Life is getting tough here with low pay, no raises and terrible mgmt.

    Advice to ManagementAdvice

    what management, that's a joke here!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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