Rackspace Reviews

Updated July 25, 2015
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178 Employee Reviews

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  1. Helpful (8)

    The new Rackspace (not what it use to be but better than most)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Antonio, TX
    Current Employee - Product Manager in San Antonio, TX

    I have been working at Rackspace full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Rackers and Core Values. Friends and Family - it's really a thing. Work-Life Balance for most. Leading-edge technology that's really does make the Internet work!

    Cons

    Political agendas and the "Strategy Boys" - stay true to the mission of providing Fanatical Support. The Transparency Core Value is great but be prepared to see (or get caught in) the political battles first hand.

    Advice to Management

    Rackers know that Fanatical Support is the essence of what makes us great. Stay on this mission. There are way too many cooks in the kitchen and quite frankly their battles are exhausting. Taylor needs to clean house and get rid of some of the "Strategy Boys".


  2. Helpful (1)

    Great Company to work for - Flexible, Latest Technology

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in San Antonio, TX
    Current Contractor - Anonymous Contractor in San Antonio, TX

    I have been working at Rackspace as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible Exciting Technology Work life balance Support Tools Team Support

    Cons

    Structure Location of the Office


  3. Helpful (1)

    A very rewarding experience professionally and personally.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RIOS II in San Antonio, TX
    Current Employee - RIOS II in San Antonio, TX

    I have been working at Rackspace full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The team environment there is top notch. The relaxed work ambience is something a lot of company's are missing today. The company lives up to its Core values

    Cons

    Upward professional mobility could be more visible.


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  5. Helpful (2)

    Departure of long-time Rackers leaves big shoes to fill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you don't like what you're working on today, chances are there is another role you can transfer into. As long-time Rackers depart, there are opportunities to step up and lead. Overall strategy and direction of company has never been clearer.

    Cons

    Leaders have a hard time reigning in "false sense of culture". Rackspace culture is not about free food, discounts, ping-pong, and slacking off. Its about core values: fanatical support, results first, passion for our work, keeping our promises, and treating Rackers like friends and family.

    Advice to Management

    I like where we're headed. We're a support company, not a technology company. Our strategy is clear.


  6. Great place experience Work + Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Database Administrator in San Antonio, TX
    Current Contractor - Database Administrator in San Antonio, TX

    I have been working at Rackspace as a contractor (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Advanced Technologies, Cloud, great Atmosphere and culture, amazing work place.

    Cons

    not many cons... Just the location, would have been great if the head quarters is in a big city


  7. Helpful (6)

    Great Team and Learning environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Systems Administrator I in San Antonio, TX
    Current Employee - Linux Systems Administrator I in San Antonio, TX

    I have been working at Rackspace full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is ample room for personal growth as an Admin. Additionally, there are ample resources and some of the best Admins in the industry.

    Cons

    Some of the culture seems to be shifting from what it once was. This appears (at least to those I work with, myself included) due to pressure to conform to the Corporate environment we function in daily.

    Advice to Management

    Don't let the culture die and don't try to mask changes. One of the core values is TRANSPARENCY, let us not forget this.


  8. Helpful (5)

    Not nearly as great as it was, but still good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Ops Administrative II in San Antonio, TX
    Current Employee - Linux Ops Administrative II in San Antonio, TX

    I have been working at Rackspace full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Awesome office Many great peers Some excellent managers Excellent Core Values Pretty laid back Food trucks!!! Lots of open source Flexible focus of work Business is improving slowly

    Cons

    Upper management is often very political Core Values are rarely followed The really, really bad Rackers are not fired when they should be Tends to make managers out of people with no managerial experience at all Departments nickle and dime eachother Too many layers of management Rackspace culture gets worse and worse as time goes on

    Advice to Management

    Cut out two layers of management Consider Core Values in everything you do. They're plastered everywhere, yet you still ignore most of them! Focus Rackspace on what we do best and strip out the rest


  9. Love it!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Everybody helps everyone, and you're encouraged to grow within the company.

    Cons

    Don't have any cons to say about this company.


  10. Helpful (5)

    Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager III in San Antonio, TX
    Current Employee - Project Manager III in San Antonio, TX

    I have been working at Rackspace full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very casual environment where people foster collaboration. It's easy to make friends, and there are lots of opportunities to volunteer in the community. They also have a Recreational Center which is free to employees, with spinning, aerobic and crossfit classes. Vendors are on site serving food each day, so makes it easy for employees at lunch time.

    Cons

    The time off and medical benefits are decent and competitive with the market. Work life balance is encouraged, but not always followed well because the overwhelming amount of work which needs to be accomplished, and at the pace leadership wants. My usual work week is 50 hours. There is also CONSTANT change - reorganizations, reprioritizing of goals, etc. Change fatigue is high, and if you are not a flexible person, this is not the place for you.

    Advice to Management

    Invest in the tools employees need to do their jobs well (such as stable development, testing and preprod environments), as well as allow time for employees to develop products and programs right, and with quality. It also helps to avoid burnout of employees.


  11. Good, could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Account Manager in San Antonio, TX
    Current Employee - Technical Account Manager in San Antonio, TX

    I have been working at Rackspace full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great place to work, dress like you would like, laid back, you learn a lot!

    Cons

    Micro management, products are not compatible with the market. Pay is low.

    Advice to Management

    Fire the bad managers who don't know what they are doing and get more developers to build more products.



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