Rackspace Reviews

Updated October 8, 2014
Updated October 8, 2014
489 Reviews
3.6
489 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
74 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 26 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 34 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 12 reviews)

More Highlights

142 Employee Reviews Back to all reviews

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  1.  

    Wonderful Place to work but with lots of caveats

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Security Administrator III in San Antonio, TX
    Current Employee - Network Security Administrator III in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Job flexibility , Transparent leaders

    Cons

    Upper Management including Managers does not care the needs of international candidate EB2 perm process and stick with the action that would cause great loss to candidate as well as Rackspace.

    Advice to ManagementAdvice

    There should be a need of change in Rackspace Green card Employment program that not only attract international talent but also help in Rackspace growth and development. And also please make sure to avoid imposing rules in the promotion program that would not allow talented candidate to grow . And also there is a misunderstanding between departments for a long period of time that needs to be solved.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Good place to work and always challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Support Systems Engineer in San Antonio, TX
    Current Employee - Windows Support Systems Engineer in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Very challenging work, ability to work on many different technologies, and the people that you work with are extremely talented.

    Cons

    Some of the culture has left, the work / life balance can be difficult to attain consistently for some positions, and the pay tends to track below averages.

    Advice to ManagementAdvice

    Better benefits, higher pay, and look toward additional satellite offices or remote work.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good at classic hosting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Architect in San Antonio, TX
    Former Employee - Systems Architect in San Antonio, TX

    I worked at Rackspace full-time (more than an year)

    Pros

    Tons of company spirit, in a good way. I say that as an introvert.

    Cons

    I'm not sure management ever figured out what to do about Cloud Envy. Openstack is nice but "OSS for spite" isn't a strategy. (Ask Sun.)

    Some of the architects are clowns who couldn't code their way out of a paper bag.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Overall Great Company with many perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Devops Engineer in San Antonio, TX
    Current Employee - Devops Engineer in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Great work environment, lots of creative people solving interesting problems.

    Cons

    Some jobs are better than others, entry level work can be tedious. If your willing to work hard and grow you can advance quickly into various roles from sysadmin to developers to management.

    Advice to ManagementAdvice

    Focus more on customer service and less on chasing the next big thing. Don't worry about growth, instead worry about making a great experience.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Great company - going to Good?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Concerned Racker in San Antonio, TX
    Current Employee - Concerned Racker in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Great people and a great industry full of potential growth and innovation

    Cons

    Growth and external pressures are serious forces to be dealt with and challenging the culture. Very young and inexperienced SLT that has bounced left/right repeatedly and drug the company/Rackers through a difficult patch for the past 2 years

    Advice to ManagementAdvice

    What got you here won't get you there.....the things that worked in the past 16 years are not what's going to get Rackspace to the next level of growth. Focus and invest on what we do well, then go execute like madmen/women to get it done. Pick a path and go hard - don't waffle or choose multiple paths and become the proverbial "inch deep and a mile wide". No one wins that game.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Overall company is great, has a laid back atmosphere, and is a fun place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Windows Systems Administrator II in San Antonio, TX
    Former Employee - Windows Systems Administrator II in San Antonio, TX

    I worked at Rackspace full-time (more than an year)

    Pros

    Lots of training available, fun environment, pretty good benefits.

    Cons

    Not a big fan of peer ranking systems and promotions being dependent on them. Not much room for advancing in career or pay. Salaries are ok, but a lot of other companies pay 20-35% higher for the same positions. Seems like for the young, single professiona straight out of college, this is the perfect place to work. But if you have long-term career goals that include advancing in position or pay-scale, or you have a family to provide for, you might want to look elsewhere or consider this a starter job.

    Advice to ManagementAdvice

    Reward your employees for their hard work with more opportunities for advancement. Focus more on overall employee morale rather than making the office fun. All the fun and games won't make a difference if the employees don't feel their hard work is recognized and appreciated.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Austin, TX
    Current Employee - Software Developer in Austin, TX

    I have been working at Rackspace full-time (less than an year)

    Pros

    It was a fun place to work.

    Cons

    Lots of long hours at RS.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great, fun place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    It's a great place to work. Different culture compared to other companies.

    Cons

    A growing company so there's always a lot of change.

  10. 4 people found this helpful  

    It's not what you know, it's who you know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Quality Engineer in San Antonio, TX
    Current Employee - Software Quality Engineer in San Antonio, TX

    I have been working at Rackspace full-time (more than an year)

    Pros

    -Culture is laid back. T-shirt, shorts, flip flops are ok
    -Plenty of opportunities to learn
    -Peers are open to mentoring you
    -Great benefits and company activities
    -Pay is based on prior experience

    Cons

    -No clear direction from upper management, which makes projects very stressful and deadlines/goals are hazy
    -Non-managerial employees: Plenty of times you find yourself trying to determine what you should be working on and leading projects instead of getting managerial input
    -No matter how much work you do, make sure you know and inter-mingle with others outside of your team. Otherwise, your work will go unnoticed

    Advice to ManagementAdvice

    Establish more processes and standards and ensure that these are carried out. Many times there are no standards at all, and if there are, no one promotes them to be followed

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Great place to be, but not a cake walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Rackspace is a great place to be. Its a growing company that really believes in their CORE values. I've never learned so much, from so many brilliant people, in such little time. There are great people everywhere.

    My management team has also looked out for my best interest, and they have been very vocal in fighting for change when times are tough. There is great flexibility so long as you are performing. The work is challenging and very interesting.

    I leave every day feeling like I helped customers, and cannot wait to get back in the morning. The company is dedicated to delivering positive outcomes for customers. There are great spiffs and benefits on the sales side. They are growing quickly, and if you want something, are vocal about it, you can get it. Politics are definitely present, but so long as you do what is best for the customers, the Rackers around you, and the company, its not a problem.

    If you are starting out and hungry, there is not a better place to be.

    The new leadership team is phenomenal, they are folks who fit our culture, but also understand how to run a billion dollar company.

    I've never been happier, and I am convinced I will never have better managers than I have now in my entire career.

    Cons

    You have to really manage your brand effectively to continue to move up the ranks and get better pay and position, ON TOP of performing at a high level. I see a lot of reviews calling this "the good ol' boy mentality", those are the folks who have managed their own brand poorly. If you are the type that fights for what you want, and are not afraid to be aggressive, this is a great place.

    Be warned hitting quota is no joke here. You have to be top of your game and willing to sacrifice work/life to succeed during periods of time. Hitting your number will NEVER be easy here, but the rewards are great when you do.

    There is a plethora of middle management, you have to carefully select who you want to work for because if you get a bad manager, you are SOL.

    Be warned, the internal systems and processes ARE TERRIBLE. This inhibits a lot of advancement and efficiency. You have to learn to live with broken systems and processes and be "charming" enough to nudge the people responsible along to approve what you need.

    If you really want to move up the ranks, be prepared to commute or move to San Antonio where HQ is.

    Advice to ManagementAdvice

    For the love of GOD, please make things more simple internally around our systems and processes.

    Recommends
    Positive Outlook
    Approves of CEO

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