Rackspace

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Rackspace Reviews

Updated December 8, 2014
Updated December 8, 2014
505 Reviews
3.6
505 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Taylor Rhodes
1 Rating

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 33 reviews)

  • Sometimes the work life balance can be difficult (in 13 reviews)

More Highlights

93 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Great vision, Great goals, problems w/middle management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in San Antonio, TX
    Current Employee - Systems Administrator in San Antonio, TX

    I have been working at Rackspace full-time (more than an year)

    Pros

    You can't help but stay motivated and feel good when you hear the Senior Leadership Team speak, very focused, and very committed to the success of the company, the SLT keeps me going.
    Free soft-drinks, very casual atmosphere, great laid-back vibe to the company.

    Cons

    As someone else said, if you're not on great terms with your direct manager, you will never advance. . SLT is too far removed from the many issues with middle-management, and honestly probably unable to fix many of the problems at that level without causing more chaos. Pay is lower than average, core values are NOT exercised by some in middle-management.

    Advice to ManagementAdvice

    Develop better relationships with your middle-managers and you will see the holes, provide a way for employees to discuss issues at this level, offer direct communications as needed with employees when issues are not resolved with their managers.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Has some good, has some bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time

    Pros

    Fun atmosphere, team bonding events, rapid growth

    Cons

    While Rackspace is a fun place to work for most of the employees, it does have some low points just like any company. The sales side has always and is still plagued by a "good old boy" system where middle management tend to hire their drinking buddies and friends. One example of this is when a co-worker of mine had an internal interview with one of the managers and he actually stopped in the middle of it because he could tell the manager wasn't paying attention to any of his answers and "wasn't into the interview". Even though my co-worker had worked there for a couple of years and was qualified the manager already had someone picked that he wanted to hire from outside the company.

    Rackspace also has a very strong PR engine, maybe too strong however. There's a point where you drink "too much of your own kool aid" and you pat yourself on the back a little too much. This became apparent when someone I knew applied for a position and came to interview. He was walked around and got to spend time in the work environment and talk to a lot of people. It became apparent to him quickly that the people he spoke to were not on the same level as he was and he knew he would have difficulty working in that environment so when the Rackspace recruiter extended him the offer, he politely turned it down. The recruiter went off on him telling him he was making the biggest mistake of his life and that this was Rackspace and he was a fool to burn this bridge. He simply replied that he guessed it was his mistake to make if he wanted.

    Salaries are another thing, they tend to be below average especially when compared to their competitors which is why they lost a lot of good talent over the years to the competition. A lot of people like the thought of working at a place like Rackspace however and will overlook the lower salaries.

    Rackspace has enjoyed tremendous growth over the years, however this is a double edged sword. Many of the people there get promoted quickly due to the company preferring to promote from within, which is admirable, but can cause issues when a person gets promoted too quickly. This leads to a huge gap in capabilities between a senior manager at Rackspace vs a senior manager at another company in the industry. It's not uncommon for someone to be promoted 3 times in 2 years. This of course is part of the reason there were two rounds of layoffs at the company (which were not advertised of course) where they weeded out quite a few individuals, although this was mostly on the sales side.

    All in all, it's a great place to work for most of the "rank and file" employees such as account managers, sales, marketing coordinators, etc. but it can be a very difficult environment for core developers or data architects to work in. Rackspace is still a great company that has introduced new and cutting edge services and has given back to the community in numerous ways, just keep in mind that every silver cloud has a dark lining.

    Advice to ManagementAdvice

    Make sure you really know what is going on in your departments and not just "the big picture", especially when compared to the competition.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 6 people found this helpful  

    Excellent learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Rackspace

    Pros

    1. Awesome people. Seriously. There are some crazy smart people working here.
    2. Cultural History. There is an extensive and well earned culture built around provided the best support in tech.
    3. Options/Stock grants appears to be getting better than they were 2 or 3 years ago.

    Mostly, though, it's the people. I loved the teams that I worked with.

    Cons

    1. Compensation. The grapevine is full of verifiable stories of techs (regardless of discipline) leaving the company and receiving 50-100% raises, large options/stock grants, large relocation packages, etc.
    2. Ineffective middle management. Everyone has their stories.
    3. Training is barely there to non-existent. What training that does exist isn't effectively managed.
    4. Silos. There are a LOT of silos. Cloud, for example, is often seen as a 'black box' - and feels like a separate company. Each of the support organizations feels as if they are in direct competition with each other.
    5. Less pride/ownership/whatever you want to call it in the work the support teams are doing, leading to mediocre solutions and rework as 'patchy' solutions fail later on.
    6. Work-life balance can be horrifyingly out of whack.
    7. Emphasis on "friends and family" can result in employees' real families feeling neglected.

    Advice to ManagementAdvice

    First, continue to work on compensation packages. They HAVE gotten better over the past two years, but still are not quite where they need to be to be competing with Amazon, IBM and Google for RAX employees.
    Second, re-examine hiring and promotion practices. The Technical Architect track is awesome in keeping great Rackers engaged and on the payroll, however, for every Racker 'saved' by the program, how many others leave to similar positions with other companies? Expand scope, or otherwise come up with a solution to keep the senior people with the company, and hopefully bring some of those lost, back.
    Work-life balance can be -extremely- out of whack. It is not at all uncommon for senior technical resources to work 60-80 hour weeks due to on-call needs.

    Approves of CEO
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  5. 2 people found this helpful  

    I get to work with smart people on interesting problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Developer III in San Antonio, TX
    Current Employee - Software Developer III in San Antonio, TX

    I have been working at Rackspace

    Pros

    I am able to work with a small group of very talented and smart people. We are able to create things that people use.

    Cons

    The layers between line-level employees and senior management are filled with a vast layer of goopy middle management that tends to slow things down and is constantly in a state of churn. The consequence of the middle management churn is that decisions carry little to no responsibility for those who made them.

    Doesn't Recommend
    Approves of CEO
  6. 1 person found this helpful  

    The company has great promise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX

    I have been working at Rackspace

    Pros

    - Casual work environment
    - Great people
    - Excellent place to learn and grow as an individual
    - Lots of in-house training offered, some of it is excellent
    - The culture is amazing

    Cons

    - People/teams are often not held accountable to fix their mistakes
    - Currently struggling with maintaining their culture due to the large company growth
    - Losing a lot of talented people because of salary/compensation concerns

    Advice to ManagementAdvice

    Instead of just promoting people to a higher level in their current position, hire internally for the management opportunities that are available.

    Recommends
    Approves of CEO
  7. 6 people found this helpful  

    A great company with some great achievements and great problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Windows Systems Administrator III in San Antonio, TX
    Current Employee - Windows Systems Administrator III in San Antonio, TX

    I have been working at Rackspace

    Pros

    Co-workers for the most part are some of the most technically talented in the business. Senior Leadership and our CEO is very optimistic and visionary and you can't help but love the guy because he has a great personality. Free Drinks. Casual Dress Code. and Friends and Family policy.

    Cons

    Salaries are under the industry average for just about every position. The only reason we retain any talent is due to the poor economy and nice culture. Stock Options/raises/bonuses are a joke for support floor Rackers if they are available at all. The new middle management layer has done more damage than good. Many do not understand the responsibilities of the Rackers they manage and this causes confusion and poor performance reviews based on ignorance and reading statistic spreadsheets. Nobody on the support floor seems to be appreciated at all anymore due to the disconnect between mid management and Rackers...even though Upper Management says we are the secret sauce.

    Advice to ManagementAdvice

    Please stop hiring more mid-managers and use the money to hire more support floor Rackers to keep Fanatical Support alive. Treat your Senior Rackers like they are worth gold..because they are. Give everyone a defined path of career advancement and please keep salaries at the industry average so we can hold on to the people who helped make Rackspace a great company to work for.

    Recommends
    Approves of CEO
  8. 3 people found this helpful  

    Disney World for Techs - watch out! there is dark side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Manager in San Antonio, TX
    Former Employee - Senior Manager in San Antonio, TX

    I worked at Rackspace

    Pros

    Fun People
    Casual dress
    BBQs
    After hours activities
    SA Fun! (email lists)

    Cons

    Below average pay, managers go out of their way to low ball new hires, new hires don't understand that they it's very difficult to get pay increases above 6%/year (negotiate hard before you are hired, demand a 6 month pay review and get it in writing)

    No stock options or grants from front line Rackers (yet senior leaders sell millions of dollars bi-yearly)

    Cut throat middle managers who make false promises

    The Mall, toys at work, flags, fun and games and everything else that makes up 'Rackspace Culture'is is a big mirage to keep happy... even though you are paid below market, asked to work long hours, and not receiving thousands of dollars of company stock that your counterparts at competitors are receiving. Rackers don't leave because they love Rackspace, managers go out of their way to keep Rackers happy.

    Note: Promoting and pay increases is negative measure on Rackspace Managers.

    Advice to ManagementAdvice

    CCMS is huge example of career minded middle managers who went behind closed doors and didn't engage support rackers for input. Whats worse is they spoon fed a lie. Hopefully the negative NPS scores will bring some attention

    Stock grants for front line rackers, rackers can't afford to buy a house let alone, let alone save for retirement, 90% of support rackers live in apartments.

    Doesn't Recommend
    Disapproves of CEO
  9. 3 people found this helpful  

    Middle Management Bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager in San Antonio, TX
    Current Employee - Senior Manager in San Antonio, TX

    I have been working at Rackspace

    Pros

    Fun place to work ,casual dress, great people, unlimited training

    Cons

    Low pay, stock equity is issued to vp/director level, managers and below see 500 shares every three years if they are lucky.

    Support rackers are paid peanuts, while increases are single digits.

    Equity is limited to once every three years (if you are lucky).

    Promotions happen frequently, but more about who you know, not about your potential. As a result rackers in key positions have no clue what they are doing, so when leadership pushes down an initiative (one rackspace, cloud, hybrid) duct tape is used to get the policy in place, smoke and mirrors are used with leadership/sales. Rackers hold a big launch party, shortly after the customers start complaining, support can't fix the problems, internet tweets crank up the heat and a new initiative is sent from top down and the whole cycle starts over again.

    Advice to ManagementAdvice

    Increase the number of times you do engagement, issue options to Rackers every quarter, before a product launches have a cold eyes review from another group. Have interview feedback sessions/ surveys.

    Recommends
    No opinion of CEO
  10. 1 person found this helpful  

    Be hungry, change is constant, speak up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Channel Manager in San Antonio, TX
    Current Employee - Channel Manager in San Antonio, TX

    I have been working at Rackspace

    Pros

    Substance over flash goes far.

    Cons

    Managers and jr. Leaders need further development to actually lead.

    A casual environment is not always appropriate.

    Advice to ManagementAdvice

    Imperative to understand difference between managing a business and leading people.

    Approves of CEO
  11. 1 person found this helpful  

    Ok place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    Good learning grounds to get your feet wet in the workplace.

    Cons

    Not a feasible for the long term. Too many chiefs, not enough indians.

    Advice to ManagementAdvice

    Your Rackers is what keeps you afloat. To the world you look great, but behind the doors is the same as any other place.

    No opinion of CEO

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