Rackspace Reviews

Updated September 22, 2014
Updated September 22, 2014
478 Reviews
3.6
478 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
65 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 10 reviews)

More Highlights

88 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    I get to work with smart people on interesting problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Developer III  in  San Antonio, TX
    Current Employee - Software Developer III in San Antonio, TX

    I have been working at Rackspace

    Pros

    I am able to work with a small group of very talented and smart people. We are able to create things that people use.

    Cons

    The layers between line-level employees and senior management are filled with a vast layer of goopy middle management that tends to slow things down and is constantly in a state of churn. The consequence of the middle management churn is that decisions carry little to no responsibility for those who made them.

    Doesn't Recommend
    Approves of CEO
  2. 1 person found this helpful  

    The company has great promise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Engineer  in  San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX

    I have been working at Rackspace

    Pros

    - Casual work environment
    - Great people
    - Excellent place to learn and grow as an individual
    - Lots of in-house training offered, some of it is excellent
    - The culture is amazing

    Cons

    - People/teams are often not held accountable to fix their mistakes
    - Currently struggling with maintaining their culture due to the large company growth
    - Losing a lot of talented people because of salary/compensation concerns

    Advice to ManagementAdvice

    Instead of just promoting people to a higher level in their current position, hire internally for the management opportunities that are available.

    Recommends
    Approves of CEO
  3. 6 people found this helpful  

    A great company with some great achievements and great problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Windows Systems Administrator III  in  San Antonio, TX
    Current Employee - Windows Systems Administrator III in San Antonio, TX

    I have been working at Rackspace

    Pros

    Co-workers for the most part are some of the most technically talented in the business. Senior Leadership and our CEO is very optimistic and visionary and you can't help but love the guy because he has a great personality. Free Drinks. Casual Dress Code. and Friends and Family policy.

    Cons

    Salaries are under the industry average for just about every position. The only reason we retain any talent is due to the poor economy and nice culture. Stock Options/raises/bonuses are a joke for support floor Rackers if they are available at all. The new middle management layer has done more damage than good. Many do not understand the responsibilities of the Rackers they manage and this causes confusion and poor performance reviews based on ignorance and reading statistic spreadsheets. Nobody on the support floor seems to be appreciated at all anymore due to the disconnect between mid management and Rackers...even though Upper Management says we are the secret sauce.

    Advice to ManagementAdvice

    Please stop hiring more mid-managers and use the money to hire more support floor Rackers to keep Fanatical Support alive. Treat your Senior Rackers like they are worth gold..because they are. Give everyone a defined path of career advancement and please keep salaries at the industry average so we can hold on to the people who helped make Rackspace a great company to work for.

    Recommends
    Approves of CEO
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  5. 3 people found this helpful  

    Disney World for Techs - watch out! there is dark side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Manager  in  San Antonio, TX
    Former Employee - Senior Manager in San Antonio, TX

    I worked at Rackspace

    Pros

    Fun People
    Casual dress
    BBQs
    After hours activities
    SA Fun! (email lists)

    Cons

    Below average pay, managers go out of their way to low ball new hires, new hires don't understand that they it's very difficult to get pay increases above 6%/year (negotiate hard before you are hired, demand a 6 month pay review and get it in writing)

    No stock options or grants from front line Rackers (yet senior leaders sell millions of dollars bi-yearly)

    Cut throat middle managers who make false promises

    The Mall, toys at work, flags, fun and games and everything else that makes up 'Rackspace Culture'is is a big mirage to keep happy... even though you are paid below market, asked to work long hours, and not receiving thousands of dollars of company stock that your counterparts at competitors are receiving. Rackers don't leave because they love Rackspace, managers go out of their way to keep Rackers happy.

    Note: Promoting and pay increases is negative measure on Rackspace Managers.

    Advice to ManagementAdvice

    CCMS is huge example of career minded middle managers who went behind closed doors and didn't engage support rackers for input. Whats worse is they spoon fed a lie. Hopefully the negative NPS scores will bring some attention

    Stock grants for front line rackers, rackers can't afford to buy a house let alone, let alone save for retirement, 90% of support rackers live in apartments.

    Doesn't Recommend
    Disapproves of CEO
  6. 3 people found this helpful  

    Middle Management Bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager  in  San Antonio, TX
    Current Employee - Senior Manager in San Antonio, TX

    I have been working at Rackspace

    Pros

    Fun place to work ,casual dress, great people, unlimited training

    Cons

    Low pay, stock equity is issued to vp/director level, managers and below see 500 shares every three years if they are lucky.

    Support rackers are paid peanuts, while increases are single digits.

    Equity is limited to once every three years (if you are lucky).

    Promotions happen frequently, but more about who you know, not about your potential. As a result rackers in key positions have no clue what they are doing, so when leadership pushes down an initiative (one rackspace, cloud, hybrid) duct tape is used to get the policy in place, smoke and mirrors are used with leadership/sales. Rackers hold a big launch party, shortly after the customers start complaining, support can't fix the problems, internet tweets crank up the heat and a new initiative is sent from top down and the whole cycle starts over again.

    Advice to ManagementAdvice

    Increase the number of times you do engagement, issue options to Rackers every quarter, before a product launches have a cold eyes review from another group. Have interview feedback sessions/ surveys.

    Recommends
    No opinion of CEO
  7. 1 person found this helpful  

    Be hungry, change is constant, speak up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Channel Manager  in  San Antonio, TX
    Current Employee - Channel Manager in San Antonio, TX

    I have been working at Rackspace

    Pros

    Substance over flash goes far.

    Cons

    Managers and jr. Leaders need further development to actually lead.

    A casual environment is not always appropriate.

    Advice to ManagementAdvice

    Imperative to understand difference between managing a business and leading people.

    Approves of CEO
  8. 1 person found this helpful  

    Ok place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    Good learning grounds to get your feet wet in the workplace.

    Cons

    Not a feasible for the long term. Too many chiefs, not enough indians.

    Advice to ManagementAdvice

    Your Rackers is what keeps you afloat. To the world you look great, but behind the doors is the same as any other place.

    No opinion of CEO
  9. 3 people found this helpful  

    It's not bad, but....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Rackspace

    Pros

    Laid back atmosphere
    Stable and successful

    Cons

    Too many incompetent Middle Managers
    Too much growth too fast
    Some groups can be forgotten in the push to the next big thing

    Advice to ManagementAdvice

    Read the reviews on this site and really think about what they mean. Almost everyone cites the fading culture as and issue and several state that the promotion process is based on who you know rather than what you do. The answers are there, you just have to listen.

    Recommends
    Approves of CEO
  10. 2 people found this helpful  

    Great place to work if you dont mind a drunk skipper driving the boat!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    Casual dress, good culture, friendly employees.

    Cons

    Lack of direction as a company.

    Advice to ManagementAdvice

    Cleanup C level management, get some direction to the company , and stay on task.

    Approves of CEO
  11. 2 people found this helpful  

    The Thrill Is Gone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    Culture is fun. Relaxed environment most the time.

    Cons

    Since going public it has gone downhill. Good ol boy promotion system. Unfair paycuts in may areas while senior leadership gets raises. HR unresponsive.

    Advice to ManagementAdvice

    Take it back to the way it was before we went public. Culture of caring directly is gone.

    No opinion of CEO

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