RadioShack Reviews

Updated September 12, 2014
Updated September 12, 2014
1,375 Reviews
2.4
1,375 Reviews
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Recommend to a friend
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RadioShack CEO Joseph C. Magnacca
Joseph C. Magnacca
315 Ratings

Review Highlights

Pros
  • Great Training - trained for all major cell phone companies and fast paced (in 135 reviews)

  • Some pros for working at RadioShack is the some of the employee discount (in 75 reviews)


Cons
  • Compensation is horrible upper management does not really care about the associates (in 140 reviews)

  • The only thing Corporate cared about was the amount of cell phones you sold (in 131 reviews)

More Highlights

385 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Building a Better Customer Experience....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at RadioShack for more than 5 years

    Pros

    None. No pros. I hate my job. I've been with the company for over 5 years. I'm actively seeking new employment

    Cons

    This project you're forcing us to work on is KILLING US. I have clocked over 60 hours a week as a manager and they simply DO NOT CARE. It's never good enough. Ever. EVER. Why do you feel the need to work me t death? I haven't seen my daughter in days because I work 12.5 hours a day. Every day. I'll see her my next day off. But I will get constant phone calls and text messages and emails from my DM because of CONSTANT POLICY CHANGES

    Advice to ManagementAdvice

    Stop killing me

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    My experience at radioshack has ultimately been straight trash.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Danville, VA
    Current Employee - Sales Associate in Danville, VA

    I have been working at RadioShack part-time for more than 3 years

    Pros

    working with fun sales associates has been the only pro

    Cons

    This company has unrealistic goals, i do not feel like they consider real marketing strategies or know what is going on in real life and the economy. i think radioshack believes that every area has money to just spend on cell phones all day everyday as if customers don't have other things they need to send money on. the management is horrible and they are rarely ever production from what i have noticed from all the 6 or 7 managers i have had since 2012. The pay is not good, they pay you minimum wage and 2% of everything you sell. you may as well not have commission cuz the commission is practically nothing. they are too busy trying to fix so many years of bad decisions made within the company that they are falling behind. They want you to do way too much for the little that they pay and its not worth it at all. its people at fast food that make more that radioshack employees do.

    Advice to ManagementAdvice

    Upper management needs to look at the other companies and see how they are winning because obviously they are not doing it right when your stock is at 80 cent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    This company has no clue what they're doing and blames their employees for all of their failures.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at RadioShack full-time for more than 3 years

    Pros

    I've been working for Radio Shack for over 4 years, there used to be pros but now there are none.

    Cons

    Where to begin?! In the 4+ years I've been here I have watched this company go from decent to what I would honestly say is the worst job I've ever had. You'd think after a year and a half of this new CEO taking over that things would be starting to look up but they are only getting worse. In the last couple months they've changed store hours multiple times with only 2 or 3 days notice to the employees. They want schedules to be done by Monday then don't even have them available to edit until after that. They want plans for the period in before the period starts yet they also don't have those available to put our goals into until days into the new period. Every 2 weeks they put out new planos so that we are constantly rearranging the store because they messed up the previous ones and have to redo them. They made us take our door chimes out, which would only ring in the backroom to let us know customers came in if we were in back for anything. Those came in handy when working alone so that if your back was to the door or you had to run in back to grab something you weren't surprised by people. They said it was bad customer service when actually it causes bad customer service. They made us put all of our backroom merchandise in boxes instead of hanging where they were easily accessible so that when customers need something from back there it takes much longer to find which makes you not want to go back and find it if you're working alone because you don't have door chimes to let you know if people are coming in or leaving. This is also bad from an LP standpoint. They force you to bring up wireless with every customer whether they're in for a fuse or a phone or a battery and then make you put their info into the computer and call and bother them when they are eligible for upgrades. I didn't sign up for a telemarketing position. It's ridiculous. You get bombarded with multiple emails a day telling you how terrible your store is doing and how we just don't try hard enough. You can sell as many phones as you possibly can yet the distribution center won't send you any new ones so that you can sell more, then you are failing because you didn't sell what you didn't have.This CEO has paid us less than any CEO since I've been here yet he's losing more money than any of them have. Funny. But don't forget about the $500,000 bonus he set aside for himself. They very obviously don't care about their employees. The fact that they are failing is no surprise.

    Advice to ManagementAdvice

    Care more about your employees and listen to them , they know more about what's going on in the stores then you do, obviously. Own up to your own mistakes and quit blaming the store employees who work their butts off.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at RadioShack full-time for more than a year

    Pros

    They are supportive when it comes down who you fire and who you fire to improve your business.

    Cons

    Not enough labor and you have to work 6 days a week with no PTO time until you have worked there for a year.

    Doesn't Recommend
    Negative Outlook
  6.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Memphis, TN
    Current Employee - Store Manager in Memphis, TN

    I have been working at RadioShack full-time for more than 5 years

    Pros

    Nothing to note for a positive comment. The job was a great place to work for untill upper management started putting focus on attach and operation numbers instead of sales.

    Cons

    Field executives are ego driven and are trained to pressure, push and drive store managers to achieve performance no mater the cost. I've seen some store managers do unethical practices to accomplish this. There is no HR department you can turn to. All that happens if you call the Hotline is terminination or a phone call from the DM telling you never to raise an issue ever again. The expectation is to push, threaten sales associate's who makes minimum wage to work beyond their low pay with no reward. The end result is good associates, managers leaving for better jobs or pay and Radio Shack will hire people with no experience.

    Advice to ManagementAdvice

    Reevaluate the field executives. Be more people, customer friendly starting with store associates. The outcome may insure a loyal consumer and employee base.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    micromanagement

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RadioShack

    Pros

    not much really, just a typical retail job.

    Cons

    Micromanaged by upper level management to the point that the DM was requiring all sales associates to call him for approval for price changes no matter the reason; incorrect tags, coupons, etc.

  8. 1 person found this helpful  

    One of the worst jobs. Ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate - Part Time  in  Jensen Beach, FL
    Former Employee - Sales Associate - Part Time in Jensen Beach, FL

    I worked at RadioShack part-time for more than a year

    Pros

    The only pros to RadioShack is that I was able to help people by breaking rules that hurt them, and that it was flexible with school, just.

    Cons

    Let's see, where to start....

    THE PEOPLE
    The district managers were completely overbearing and half of them had no experience in a store, selling things. The store managers didn't care about anything but themselves, and you could tell they were sick of all of it and wanted out. The customers in my store were some of the rudest, most uneducated, illiterate people I've ever met in my life too. Most of them were from "UP NAWTH".

    THE WORK
    Well, they tell you you're not a cashier so you don't stand behind the counter, but what they don't tell you is that you have every job in the store. You're a janitor, cashier, garbage man, AND a sales associate. On top of that, half the time managers make you do their job, like writing IMEI numbers for phones or inventorying items - All while trying to deal with a 500-year-old hag who brought her ear-cheese-encrusted, disgusting, ancient, corded telephone in for you to find a battery for.
    They pressure you to sell more phones and batteries, then you pressure customers, then you get written up for it. This is the cycle with RadioShack, and it just angers you and angers the customer until they don't want to want to come back ever again. I had a man scream at me at the top of his lungs because I suggested a phone to him more than once in a situation

    THE PAY & SCHEDULING
    They pay sales associates minimum wage, and a 2% commission on everything they sell. That's not a lot when your store only get a few customers a day if you're lucky.
    As for the scheduling, my manager once called me and asked if I could come in because she "wasn't feeling well"... which is typical BS she says to leave early. I responded politely with no, explaining that I had a cousin's birthday party to go to. He was expecting me too. My manager then replied with "your little cousin isn't going to pay your bills is he?" Needless to say, I was outraged at that comment... that she would suggest I break that little boy's heart to come to work, ON MY DAY OFF.

    THE COMPANY
    Everyone knows RadioShack has been failing for years now, most people don't even shop there anymore. This results in not having anything good to sell to people that they want, and the stuff you do get, sells out in 5 seconds because you get two of them in stock every MONTH! I felt like a lot of my "sales" job was telling people they either don't need something, or that it's AT ANOTHER STORE. What kind of sustainable business model is that!? Then again I wouldn't expect much from a company that, when they change the dress code, can't even give an employee a crappy, paper-thin, t-shirt for anything less than $20! That's just sick, pumping employees for money for their own clothes they're REQUIRED to wear. (yeah, that's right, red polos are BANNED)

    Advice to ManagementAdvice

    Just give up. Your company is in shambles. Best buy will be next. Amazon and Fry's have eaten you alive.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Between a rock and a hard place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Lynnwood, WA
    Current Employee - Sales Associate in Lynnwood, WA

    I have been working at RadioShack full-time for less than a year

    Pros

    -If you are lucky enough to have a good store manager, and a good team you can have a very enjoyable day helping people with simple technology solutions.
    -If you have some money put away the employee discount on some very fun pieces of tech is very nice.

    Cons

    - We advertise do it together, but out of all the construction projects radioshack has they only have about 70% of any project in the store. leaving customers to go to other venues just to complete them.
    -The POS system they utilize is needlessly complex, extremely rigid, and painful to work with.
    -Your job in the store is not to help people and develop strong bonds with your community, but instead to "Build a bigger basket" with every customer that walks in the door. This means trying to give a grandma who is considering stepping up to a smart phone the biggest, best, and most complex piece of technology instead of trying to find what would be best for her. Money keeps a business in business, but this mentality is killing the company.
    - minimum wage +2% commission is not a livable wage in most situation and hours are limited for most employees as well. Which makes working for radioshack difficult.
    -very high turn over rate, and poor training.

    Advice to ManagementAdvice

    Your key selling point is your employee knowledge, attitude, and skills. If you continue to treat your employees with this much stress, and mistreatment your turn over rate will stay high. You will have a work force full of untrained people that resent working at your store. Not what I would call motivated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Store Sales Mananger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RadioShack full-time for more than 3 years

    Pros

    Gain some store manager experiences

    Cons

    Long hours, stressful job, DM will push you to the edge and usually threaten your job to get result out of you

    Advice to ManagementAdvice

    No room to grow in this company as store is closing down, salary get cut. Look for something else!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RadioShack full-time for more than a year

    Pros

    Cheap cell phone plans through ATT, Sprint, Verizon.

    Cons

    Doesn't care about employees or customers, only cares about sales numbers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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