RadioShack

  www.radioshack.com
  www.radioshack.com

RadioShack Reviews

Updated December 7, 2014
Updated December 7, 2014
1,507 Reviews
2.4
1,507 Reviews
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RadioShack CEO Joseph C. Magnacca
Joseph C. Magnacca
383 Ratings

Review Highlights

Pros
  • Great Training - trained for all major cell phone companies and fast paced (in 144 reviews)

  • Some pros for working at RadioShack is the some of the employee discount (in 87 reviews)


Cons
  • Upper management has no concern for their employees unless they are chosen favorites (in 161 reviews)

  • The only thing Corporate cared about was the amount of cell phones you sold (in 139 reviews)

More Highlights

71 Employee Reviews Back to all reviews

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  1.  

    It was a very fun place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Freeport, IL
    Former Employee - Sales Associate in Freeport, IL

    I worked at RadioShack part-time (less than an year)

    Pros

    Co-workers were probably the best part of the job. You get a discount off of their merchandise, and you get to learn different strategies of selling.

    Cons

    Sometimes the hours were scarce for some people. Sometimes there was un-realistic goals that had to be met.

    Advice to ManagementAdvice

    Try not to stress out the people that work for your company with goals that cannot be accomplished.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great place to work if you are motivated, have sales experience, and work with/under the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager In Training in Audubon, PA
    Current Employee - Manager In Training in Audubon, PA

    I have been working at RadioShack full-time (more than an year)

    Pros

    I've been here for 11 months now and I have just been promoted to MIT (Manager In Training) Let me tell you, it's been one heck of a ride so far. You learn about providing excellent customer service, electronics, and the wireless industry. After you get through the drudgery of learning everything, work becomes fun. The awesome customers you will meet will make it all worth the while. Having a good manager is important, my old manager was a burnout and once he left and I got a new manager who knew what she was doing, I started selling several phones, and work become fun. So its all about having a good manager and a competent staff. If you come to work with a positive attitude every day and you are motivated then you will sell phones, get promoted, grow as a person and have fun in the process

    Cons

    Starting pay is very low and even after moving up, it still isn't very good. The Radioshack NSA learning program does not prepare you very well for actually tackling day to day inquiries that customers have. Also their wireless simulations for activating Sprint, Verizon, and AT&T phones aren't accurate and they do not show you how to sell phones

    Advice to ManagementAdvice

    Start implementing the New York concept store nationwide

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fair pay, great benefits, if you have the ability to sell you can go far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Albany, NY
    Current Employee - Store Manager in Albany, NY

    I have been working at RadioShack full-time (more than an year)

    Pros

    Benefits, pay, company promotes within. Helpful group of store managers in my district. All store managers are team players and help other store managers out.

    Cons

    Corporate has trouble getting inventory to stores,more so on post paid phones. Don't get angry because we don't sell when you can't get us the stock to sell.

    Advice to ManagementAdvice

    If you want to drive business to the stores do workshops like home depot does. How to use a soldering iron, etc.... Get stores properly stocked with post paid phones. Your warehouse wastes a ton of money. Sends 75% full large box of phones and other items, and then sends a second large box 5% full with small sim cards in a 2 box order. Why can't the sim cards go in other box. Small waste of money for my store but if your doing it 4,300 times.....

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Helpful with right management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RadioShack part-time (less than an year)

    Pros

    Find anything from little components to latest gadgets.

    Cons

    Low pay for Managers. A good manager makes the store great.

    Advice to ManagementAdvice

    Awful managers that do not help train on the store level with both customer service and technical knowledge, shouldn't be a manager. All employees at "my" store learn something new every day.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    It was a wonderful experience.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RadioShack

    Pros

    Loved the people and job in general. It was a great atmosphere to work in.

    Cons

    The metrics they wanted us to hit were almost impossible to complete. Upper managers had no clue what was going on in store.

    Advice to ManagementAdvice

    Take advice from employees and see what they think should be done. Don't try and compare rural and city stores because they get different kinds of customers and the customers have different needs.

  7.  

    Great Job & I was 18.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Randallstown, MD
    Former Employee - Sales Associate in Randallstown, MD

    I worked at RadioShack part-time (less than an year)

    Pros

    Flexible hours. Commission is no big deal once you master talking to customers, i was earning about 10$/hr when the minimum wage was 6.55 and it was a summertime job while. Great supervisor also.

    Cons

    None that come to mind.

    Advice to ManagementAdvice

    Hire me back please, i am a month from graduating from college!!

    Recommends
    No opinion of CEO
  8.  

    The job is what you make of it, but don't get stuck.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX

    I have been working at RadioShack full-time (more than 8 years)

    Pros

    It is challenging and fun.

    Cons

    The pay is much less than it should be and the hours are a downside as well.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Overall positive working environment, depending on where you are placed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in East Elmhurst, NY
    Current Employee - Sales Associate in East Elmhurst, NY

    I have been working at RadioShack part-time (more than 3 years)

    Pros

    Very flexible schedules. A great part time (or maybe full time) job if you are going to school. There are pretty good discount and deals you can get from some of the vendors as well.

    Cons

    Some of the sales goals set by management can be pretty unreasonable sometimes. Depending on the volume of the store, how much foot traffic it gets, and how many associates are staffed, these goals can be pretty hard to meet. The work that corporate wants done sometimes can be pretty absurd as well. Like changing wall to wall planograms almost EVERY week.

    Advice to ManagementAdvice

    Don't stress the employees out with ridiculous sales goals.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Fullfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in East Setauket, NY
    Former Employee - Sales Associate in East Setauket, NY

    I worked at RadioShack part-time (more than an year)

    Pros

    Rewarding work, relaxed environment, and a gainful experience.

    Cons

    Sales is not for everyone, but if you want to learn how to do it TheShack is a great place to start.

    Advice to ManagementAdvice

    More trainging seminars would be great.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great learning experience and very rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Atlanta, GA
    Current Employee - Store Manager in Atlanta, GA

    I have been working at RadioShack full-time (more than an year)

    Pros

    Learn new technologies, fast paced environment, great discounts and benefits, laid back atmosphere, very rewarding, huge room for advancement.

    Cons

    Compensation plan leaves much to be desired, commission only for wireless sales, long hours at times

    Advice to ManagementAdvice

    Let me start off by saying that those who reviewed this company before must have ranked very low. This is a performance based company and you're employed as a salesperson. If you perform badly, then you will have a horrible experience. During my tenure with RadioShack I was consistently ranked among the top sales associates. I have enjoyed my experience with this company because if you keep up your sales, you will enjoy a very laid back atmosphere

    Now, on the my advice for management.. You guys have got to re-vamp your compensation plan. At current, RadioShack only plays it's sales associates for wireless sales (beyond their base salary). This is why when you visit a RadioShack location looking for parts or accessories you are bombarded by over eager sales staff who want to check your plan's upgrade eligibility or push the latest iPhone down your throat. I mean, I get it.. They're trying to pay their bills.

    But there was a time where RadioShack compensated it's sales staff fairly. It paid a percentage of all sales and warranties sold. At that time it was more fair and balanced, the "good old days" of RadioShack were the days when The Shack paid fairly. When the sales staff were eager to learn about components and parts because it paid them as much as phone activations.

    The system is severely skewed. It's losing RadioShack both money and customers.

    Recommends
    Positive Outlook
    Approves of CEO

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