RadioShack Reviews

Updated October 15, 2014
Updated October 15, 2014
1,415 Reviews
2.4
1,415 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RadioShack CEO Joseph C. Magnacca
Joseph C. Magnacca
335 Ratings

Review Highlights

Pros
  • Great Training - trained for all major cell phone companies and fast paced (in 141 reviews)

  • Some pros for working at RadioShack is the some of the employee discount (in 82 reviews)


Cons
  • Upper management has no concern for their employees unless they are chosen favorites (in 151 reviews)

  • The only thing Corporate cared about was the amount of cell phones you sold (in 139 reviews)

More Highlights

405 Employee Reviews Back to all reviews

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  1.  

    Low pay, long hours as manger, incentives that are part of your "competitive pay" are set at unattainable limits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at RadioShack full-time (more than 5 years)

    Pros

    Employee discount is awesome! Great people to work with. You are encouraged to play with new things to stay current on technology. Training is fairly comprehensive and constant, so even having no retail exp or electronics exp you will be comfortable. LOTS of down time! Can be fun, and would highly recommend as a part time job/second income.

    Cons

    Customer base is shrinking. Company is losing is validity in the retail market. Prices are seldom competitive even with other local retailers. Salary is pitiful. Commission is a joke. Pay structure changes on average every 6 months. Stocks trading below $1. Regional managers and above have never run a store so ask for things that are generally pointless and require hours of time to simply be compliant with no added value. ZERO respect for personal life. Managers expected to work 55 hours plus a week, six days (never put into writing as official company policy is a 40 hour week, but they will discipline you if you work a 40 hour 5 day week)

    Advice to ManagementAdvice

    Get a clue. This is a small box retail. The upper management keeps getting traded in and out if other big box retailers....and the things that worked there CANT work in a small store environment. Pay your people better so you don't have such a high attrition rate on employees. Be honest with your staff about pay. Singling out the one part time employee making $14 an hour and hiding the fact that they work in a $4mill a year store when the majority of new hires will be in significantly smaller stores and average $9 an hour.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Used to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Denver, CO
    Former Employee - Retail Store Manager in Denver, CO

    I worked at RadioShack full-time (more than 5 years)

    Pros

    Good employee discount fun place to work get to play with toys

    Cons

    The new company direction is removing the most loyal long term customers now they just want us to push cell phones on every customer even after they say no it is costing customers

    Advice to ManagementAdvice

    Stick to your roots wireless is only profitable in volume parts and cables are always profitable and what customers want not to have a cell phone shoved down their throats

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Identity Crisis

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RadioShack

    Pros

    Laid back with local management trying to provide the best service possible at the store level. Great staff at store level at both stores I worked at.

    Cons

    Rotating door upper management that didn't recognize the differences between stores and the population around them. Unrealistic goals from district and regional managers make things difficult for stores located in rural areas.

    Advice to ManagementAdvice

    Figure out what direction you are trying to go and stick with it!

    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Cost cutting culture sucked any joy out of the job.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RadioShack

    Pros

    Commission and bonuses were nice. As I left, they were, sort of, cutting back to a five day work week for managers.

    Cons

    Six day work week if your store's volume was in the bottom 50 percent. About halfway into my tenure they started focusing heavily on cost cutting and keeping the business alive. This hurt morale, customer service, pricing, and salaries.

    Advice to ManagementAdvice

    Sup threatening to fire everyone all the time.

  6. 1 person found this helpful  

    Best if chosen as a first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at RadioShack full-time (less than an year)

    Pros

    Working with all sorts of customers, assisting with customer inquiries. Learning about the latest technologies.

    Cons

    Way too pushy in selling. Not enough business. Very small variety of products. All radioshack thinks about is selling wireless contracts when customers only want what they came in to buy. RadioShack decides to her managers from outside of the company rather than promote from within.

    Advice to ManagementAdvice

    Radioshack should have their focuses elsewhere. Instead of pushing out wireless contracts and worrying about trying to sell every customer a wireless device. The main focus should be accessories that are sold with a product a customer buys, not trying to sell a phone to every customer that walks through the door. There can be customers coming in to buy batteries or a case for the phone that they already have and love, and here comes radioshack trying to sell the customer a whole different phone. Also have people from within the company be promoted to a higher position who actually knows how to operate a store instead of hiring people outside of the company as managers who don't know the first thing about radioshack

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Over worked and under paid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Hillsborough, NJ
    Current Employee - Store Manager in Hillsborough, NJ

    I have been working at RadioShack full-time (more than 5 years)

    Pros

    Great discount on select products and a nice employee cell phone plan with Verizon, ATT, and Sprint

    Cons

    RadioShack expects the world from you and gives very little in return.

    Advice to ManagementAdvice

    Respect your employees and pay them more and maybe you'll see improvement in the company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Sales Associate & Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RadioShack (more than 5 years)

    Pros

    Flexible with school during first 2 years

    Cons

    Pushed non effective products and insurance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Only stay with this job because leaving would cost me more to pay Obamacare monthly cost for insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Camp Hill, PA
    Current Employee - Sales Associate in Camp Hill, PA

    I have been working at RadioShack part-time (more than 10 years)

    Pros

    My store manage allows me to have a very flexible, when I am available schedule. I have the ability to get healthcare for $84 a month even though its a $4000 deductable. The job is easy if you have a high tolerance for idiotic mid management micromanagement and constant reminders that if you dont over work every customer and sell a cell phone you are not a good employee.

    Cons

    Constantly changing pay structure that means less pay every time it supposedly changes for the better. The constant chatter from low to middle management , with continual threats of job loss for not following the constantly changing focus of sales. The continual change in how you must focus on constantly getting wireless phone sales, even to the point of knowing you are competing against lower prices on the internet. I constantly have customers come in to talk about wireless phones, then have them leave to go some where else to get the phone cheaper. Senseless conference calls lead by corporate cheerleaders and suck ups, who at times will tell you to do things a certain way, and may not realize the info they are sharing is wrong, many times it is a blatant lie. A daily focus on numbers drives a normal person nuts. The micro management on a daily basis is mind numbing, and advertised policies that are not followed. we offer price guarantee, but if another wireless competitor is advertising a much lower price, the policy may not be enforced if a customer asks about it. The recent threat of store closings brought about the loss of many better employees so now many much less knowledgable employees are running stores. The constant focus on selling warranties, cell phones, and getting emails will drive a person insane.

    Advice to ManagementAdvice

    Stop taking money away from the little people. let the store sales people have a little ability to think not follow a script which will in the long run will drive customers away from the store

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Focused on all the wrong things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at RadioShack full-time (more than an year)

    Pros

    Great store atmosphere at most locations, innovative internal blogging system to exchange and discuss info with all employees, up to 50% discount on most items in store, skills learned can be taken to other jobs

    Cons

    Huge focus on wireless which has seen a huge decline the past year or two and minimum wage base pay with 2% commission which is tied into the wireless sales that happen less and less each month. I have seen store managers hired and put on the floor two weeks later with hardly any training. Internal promotion is possible and common, but store managers have very little work/life balance as they are required to be in the store 53 hours a week and they do not adjust based on store hours so it is not uncommon for a manager to arrive at the store an hour/hour and a half early just to make the weekly requirement. A lot of undue pressure to get phones out the door can sometimes create an unhealthy environment for the customer and other associates, especially if you are unlucky enough to work in a store that does not sell contract phones as often as RadioShack thinks it should. Meanwhile stock is declining daily and earlier in the year the CEO announced the closing of several thousand stores and then revoked it some weeks later but did not see fit to announce that; customers still come in asking if we're closing several times a day. Management pay is pathetic; assistant managers make 20% more than minimum wage and store managers (at least in my district) average about 26k a year (with the opportunity for bonuses if you manage to beat your ridiculous sales goal that you most probably won't).

    Advice to ManagementAdvice

    It's time to get rid of wireless. It's tired and old and customers just don't care like they used to. You would see a lot more satisfied customers if you took a look at what they are TRULY coming in for. Take a look at an average income store's tickets, look at what they're buying. I'd also love to see DMs more active on the sales floors. DMs are where they are because they were great salespeople, I'd like to be able to learn something from them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Grotesque

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RadioShack

    Pros

    Customers, co-workers, it's a paycheck

    Cons

    Customers, co-workers, upper management,pay

    Advice to ManagementAdvice

    Hire people that aren't out for just their own personal reputation.... Get and keep people who care about what's going on!

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