Real Time Resolutions

www.realtimeresolutions.com
Profile Unclaimed

Real Time Resolutions Reviews

Updated February 11, 2015
Updated February 11, 2015
25 Reviews
3.2
25 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Eric Green
25 Ratings

25 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Very nice company. Employees are very friendly. Good company to start your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Dallas, TX
    Current Employee - IT Analyst in Dallas, TX

    I have been working at Real Time Resolutions

    Pros

    Good pay for Interns. and easy to get familiar with work you will handle.

    Cons

    Need more communications with co-workers at different department

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good Starter Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Real Time Resolutions full-time (more than 3 years)

    Pros

    If you're in support, the work is great. You learn a lot regarding the mortgage and consumer loan industry. Most managers are great and easy to deal with. The culture is young and fresh out of college.

    Cons

    This company pays below average in the industry.

    Advice to ManagementAdvice

    Walk around and interact with your employees more.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great place to work, while you look for a career job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Real Time Resolutions

    Pros

    If you haven't scored that professional job out of college, this is a great place to work while you keep looking. There are growth opportunities largely dependent on how the company itself is doing and it takes roughly 2 years to move into a supervisor role. You always get 40 hours a week and the opportunity for overtime and you do actually get paid a monthly commision and bonus if you perform well. $0-200 bonus a month for the quality of your calls and commision for everything you bring in after you make your monthly goal up to $2,000.

    Cons

    Does not advance you professionally unless you wait the roughly 2 years it take to make a supervisor role. It is unfortunately merely a debt collection job and not much else. Rarely does anyone ever make the commission cap.

    Advice to ManagementAdvice

    Your doing a great job, I appreciated management for not trying to tell me debt collecting was the best thing since sliced bread. My only advice would be to give a more realistic idea of what to expect from commision since no one ever makes cap.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Under paid and under appreciated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Real Time Resolutions

    Pros

    Friendly people. Still a smaller company with a somewhat paid back environment although recently tending away from this.

    Cons

    They struggle to separate the people who work hard from those who take credit for their work.
    Senior management is very clickish. They have a lot of people vp level and higher that are unqualified.
    They pay is below market as are the benefits. High turnover rate.

    Advice to ManagementAdvice

    Recognize when you have talent in a role and encourage that. Do what you need to do to keep it in the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Good beneftis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Real Time Resolutions

    Pros

    Health insurance paid for (just you) - nothing out of pocket for health or dental. 3 weeks off a year (accrual system). Easy going environment, young age range, don't have to dress up everyday

    Cons

    it seems like to move up you have to be part of the "in crowd"

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Good starting opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recovery Analyst - Bankruptcy in Dallas, TX
    Current Employee - Recovery Analyst - Bankruptcy in Dallas, TX

    I have been working at Real Time Resolutions

    Pros

    Culture of the company is pretty laid back

    Cons

    If you have a finance degree you would still have to start in a position that anybody with any type of degree can get. Temp workers schedule isn't flexible at all. Salary is horrible even for a entry level position.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    RTR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Real Time Resolutions

    Pros

    good work environment
    friendly managers and co-workers
    relatively flexible work hours
    good work culture

    Cons

    Pay grade is on the lower side
    mediocre benefits

    Positive Outlook
  9. 2 people found this helpful  

    Good pass through job, steady hours, good benefits, now much opportunity for advancements or pay increases.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Professional, Debt Collection in Dallas, TX
    Current Employee - Customer Service Professional, Debt Collection in Dallas, TX

    I have been working at Real Time Resolutions full-time (more than a year)

    Pros

    Steady income, good benefits and paid time off.

    Cons

    Your on the phone your entire shift dealing with either disgruntled customers that are behind on there financial debts.

    Advice to ManagementAdvice

    Management could be more upbeat and appreciative. They are good about not micro managing and working with you when you need time off.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great Company with Amazing Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Dallas, TX
    Current Employee - Anonymous in Dallas, TX

    I have been working at Real Time Resolutions full-time (more than a year)

    Pros

    I started as an intern at RTR and WORKED to be in the position I am in today. I never felt like I had to kiss butt or be buddy buddy with anyone to get to where I am. I simply put in hard work and took on more responsiblity than the average intern. I proved my potential. I never hung out with anyone outside of work or work related functions, but I am very friendly and personable to everyone that I encounter. It's all about how you present yourself, not about who you know.

    Also, the CEO, Eric Green, is a great person! He does so much for charity and honestly, I don't think I've ever heard of a CEO that is actually at the company as much as he is. Eric doesn't even sit in a big fancy office, he sits at a desk that is just like everyone else's along with his assistant and the company President. In fact, very few executives here sit in an office, the majority of them are sitting with their teams, in the same type of desks. No fancy desks or larger spaces than everyone, it's all the exact same.

    Cons

    The con is working with so many complainers. I understand that call center work isn't ideal, but no one twisted anyone's arm to get them to work here. It frustrating to see people bashing a company simply because they aren't doing what they need to do to move up. While being a good worker is great, you also have to put yourself out there, make yourself known, and make your intentions known. You can be the best worker that ever was and get perfect scores on every call you make, but if you don't make it clear that you're ready to take yourself to the next level, how do you expect management to know you want it?

    Advice to ManagementAdvice

    Keep up the great job guys! But, just incase you are missing out on the cues from that one employee that is ready to move up, please listen a little more. Don't want to let good management material go unrecognized. Also, while I have not witnessed any "monster managers", it doesn't mean that they aren't here. No company is perfect. So let's listen to employee concerns about specific managers too. If there are enough people that complain, there might really be something wrong.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at Real Time Resolutions

    Pros

    You will gain customer service experience and learn the day to day politics of a small company. 1 star for each.

    Cons

    You can take this as just being another disgruntled employee but there are couple of reasons why this place experiences extremely high turnover. Pay is a joke and you will be lucky to get your full commission; which isn't much anyway. Rampant favoritism - you have to be a really good friend of a higher up to get a promotion or the opportunity to move to a better paying department. Diversity in management is an issue - investors send reps of all races to meet a management group straight out of mad men. Relatives are given positions that mysteriously open up. God forbid having to put their children in direct contact with an irate customer. Management is poor, of course, because of how most of them got the position - buddy system. HR is incompetent and not looking out for employee concerns. If you do get trapped at real time: plan your 6 months to a year exit strategy immediately. Much better entry-level positions are opening up elsewhere so it really wouldn't make sense to apply here unless it's for an internship.

    Advice to ManagementAdvice

    Honestly don't know what can be done at this company. I have never seen a more disconnected CEO in my life (except for when the numbers are down). He does let us see his beautiful car every morning we come in to work while feeding us crumbs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Real Time Resolutions Response

    Oct 8, 2014SVP - Human Resources

    Thank you for your feedback. RTR values the opinions of all our staff members and we would appreciate the opportunity to understand and address your concerns surrounding any management issues. Please ... More

Work at Real Time Resolutions? Share Your Experiences

Real Time Resolutions

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.