Real Time Resolutions

  www.realtimeresolutions.com
  www.realtimeresolutions.com

Real Time Resolutions Reviews

Updated November 24, 2014
Updated November 24, 2014
35 Reviews
2.9
35 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Eric Green
25 Ratings

7 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    It's a paycheck, not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Real Time Resolutions full-time (more than an year)

    Pros

    Holiday events, coworker relations, convenient location

    Cons

    No room for personal growth (unless you befriend higher mgmt), bare-minimum raises (regardless of accomplishments), lack-luster pay rate, the "be-thankful-you-have-a-job" mentality

    Advice to ManagementAdvice

    The company has a lot of potential and the morale is boosted during group events and friendly department competition. However, there is not much to keep employee morale up outside of the holidays. Allowing lateral movement and promoting exceptional employees instead of "favorites" would keep employees from feeling like they are "trapped" without the ability to grow and with no other option except to seek outside employment opportunities.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at Real Time Resolutions

    Pros

    You will gain customer service experience and learn the day to day politics of a small company. 1 star for each.

    Cons

    You can take this as just being another disgruntled employee but there are couple of reasons why this place experiences extremely high turnover. Pay is a joke and you will be lucky to get your full commission; which isn't much anyway. Rampant favoritism - you have to be a really good friend of a higher up to get a promotion or the opportunity to move to a better paying department. Diversity in management is an issue - investors send reps of all races to meet a management group straight out of mad men. Relatives are given positions that mysteriously open up. God forbid having to put their children in direct contact with an irate customer. Management is poor, of course, because of how most of them got the position - buddy system. HR is incompetent and not looking out for employee concerns. If you do get trapped at real time: plan your 6 months to a year exit strategy immediately. Much better entry-level positions are opening up elsewhere so it really wouldn't make sense to apply here unless it's for an internship.

    Advice to ManagementAdvice

    Honestly don't know what can be done at this company. I have never seen a more disconnected CEO in my life (except for when the numbers are down). He does let us see his beautiful car every morning we come in to work while feeding us crumbs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Real Time Resolutions Response

    Oct 8, 2014SVP - Human Resources

    Thank you for your feedback. RTR values the opinions of all our staff members and we would appreciate the opportunity to understand and address your concerns surrounding any management issues. Please ... More

  3. 1 person found this helpful  

    Micromanagement at it's worst!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Dallas, TX
    Current Employee - Analyst in Dallas, TX

    I have been working at Real Time Resolutions full-time (more than an year)

    Pros

    There are opportunities to work your way up within the company; the pay is good; commute isn't bad if you live within 10 miles. Benefits aren't so hot- but they are better than nothing.

    Cons

    Just when one thought the OCD micromanagement could get any worse, the main manager over my department now has us filling out detailed reports to the minute of what we are working on! This is counter productive and eliminates any opportunity to Multi-task!!
    The best part is the fact that this said manager doesn't fill one of these out themself, but makes the Analysts do it? Really?
    We all wonder what she does in the first place, but this is ridiculous! Guess I'll be using my breaks to job search, and lunch times to interview for now one and have my degree work for me.
    Going to Human Resources isn't exactly an option because we know this manager will find out who "ratted" her out and she is one to hold a grudge and hold people back from succeeding... While Human Resources does absolutely nothing about it. Very disappointing!

    Advice to ManagementAdvice

    Let us do our job in the most efficient way, don't micromanage, and certainly don't make use detail literally every minute of our day! If I need to use the restroom 2 times in the same hour, don't tell me it needs to be taken as my 2 breaks for the day. Seriously- we are too big of a company for you to be OCD about everything, all you're doing is creating another reason for people who are good hard workers to leave!

    Too bad this company didn't allow employees to review their managers- that alone tends to keep them more aware of what they SHOULD be doing!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Real Time Resolutions Response

    Sep 24, 2014SVP - Human Resources

    Dear "Anonymous Employee",

    We are sorry to hear about your less than positive experience at RTR. Please contact the HR Department, or if you prefer to reach out to someone else, we request that
    ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 6 people found this helpful  

    Sr. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Dallas, TX
    Current Employee - Senior Analyst in Dallas, TX

    I have been working at Real Time Resolutions full-time (more than an year)

    Pros

    Flexible schedule, business casual dress, hard to get fired, good for internships and an in between job. DO NOT WORK HERE FOR MORE THAN A YEAR. ITS A TRAP.

    Cons

    Favoritism, promotions are not merit based, way underpaid, overworked, lower level employees are disposable, no management training, poor employee incentives, sexist environment, concerns are rarely addressed, high turnover rate, mind numbing and repetitive work, seen managers make other employees cry in front of the whole department, they want people with Bachelors when the job only requires a HS diploma or GED.

    Advice to ManagementAdvice

    Train your lower level managers. Don't promote based on recommendations, but on proven track record. Have employees review their managers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Real Time Resolutions Response

    Apr 3, 2014SVP - Human Resources

    Dear “Sr. Analyst,”

    We would like you to know that we are concerned about the cons that you have expressed in your review of RTR. We take these types of comments very seriously and we encourage
    ... More

  6.  

    Under compensated for how much work is done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Real Time Resolutions

    Pros

    The environment for the most part is very relaxed. Don't have to work too hard to keep a job here.

    Cons

    Not properly rewarded for all the hard work that is done. Some of the upper level management are not professional.

    Advice to ManagementAdvice

    Treat your employees better. Do not think you are so high and matter. Come down off your horse and do work instead of constantly talking to each other about unnecessary topics.

    Doesn't Recommend
    No opinion of CEO
  7.  

    OK if you have a degree and no real options

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Real Time Resolutions

    Pros

    You have a degree and can't find something better, many of the people are nice, fun holidays

    Cons

    So-so pay, funky structure, lots of arbitrariness in decision-making (runs like a mom & pop business even though it's grown past that)

    Advice to ManagementAdvice

    Behave more professionally while retaining the sometimes fun atmosphere

    Doesn't Recommend
    No opinion of CEO
  8.  

    Not an ideal job at all

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Real Time Resolutions

    Pros

    Like previous said, you'll learn a ton about mortgages in training and they give you a decent idea of what to expect.

    Cons

    Absurd amounts of downtime and you aren't allowed to do anything during it. Can't even read a book. The day before I quit, there was probably 5 hours of collective downtime through the day. It's mind-numbing, and they expect you to look totally attentive to your job when this makes it SO easy to space out.

    Advice to ManagementAdvice

    Allow the workers to actually do something when they aren't receiving a call.

Work at Real Time Resolutions? Share Your Experiences

Real Time Resolutions

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.