Real Time Resolutions

www.realtimeresolutions.com
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Real Time Resolutions Reviews

Updated June 26, 2015
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2.0
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Eric Green
3 Ratings

9 Employee Reviews

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  1. The Job itself is Very Easy and easy to make money if you can understand that the people aren't mad at you personally.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recovery Analyst in Dallas, TX
    Former Employee - Recovery Analyst in Dallas, TX

    I worked at Real Time Resolutions full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The Job Easy to Do, commission can be good, and there are Decent working Hours. Opportunity for movement horizontally after being there for a while.

    Cons

    There is an obvious dose of Favoritism. The low Salary for what is dealt with ridiculous. High School Childish, Job Constantly changing and no one cares that it could change performance for some.

    Advice to Management

    Try not to make it so obvious that there are favorites in the company. Understand that when job functions change so will performance for a while until completely comfortable. Also give better raises. We deal with a lot in collections not to mention the likes of some within the company that have taken their position of power to a level of disrespect and rumors.


  2. Customer Solutions Representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Real Time Resolutions

    Pros

    The amount of overtime I could work.

    Cons

    At this job it was tough working the long hours. The pay could increase as well.


  3. Great place for recent grads looking to make money and nothing more

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Professional in Dallas, TX
    Former Employee - Customer Solutions Professional in Dallas, TX

    I worked at Real Time Resolutions full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Casual dress. Laid-back environment. Good attendance policy to follow. Some incentives, (breakfast or lunch catering) when departmental collections goals are met. Easy money (if you find yourself enjoying this position).

    Cons

    No room to move up in the company, when asking during interview if there was anywhere to move up in the company, managers stated the only place to move would be to other departments. Individual monthly collection goals are difficult to meet when first beginning, only long-time employees can easily meet those goals since they have such long rapport with the debtors. Ultimately, it's boring, repetitive cold-calling. Managers do seem to have favorites.

    Advice to Management

    Some people are just better with building rapport with debtors than others, you can't expect the same from everyone.


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  5. Helpful (1)

    It's a paycheck, not a career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Real Time Resolutions full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Holiday events, coworker relations, convenient location

    Cons

    No room for personal growth (unless you befriend higher mgmt), bare-minimum raises (regardless of accomplishments), lack-luster pay rate, the "be-thankful-you-have-a-job" mentality

    Advice to Management

    The company has a lot of potential and the morale is boosted during group events and friendly department competition. However, there is not much to keep employee morale up outside of the holidays. Allowing lateral movement and promoting exceptional employees instead of "favorites" would keep employees from feeling like they are "trapped" without the ability to grow and with no other option except to seek outside employment opportunities.


  6. Helpful (4)

    Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at Real Time Resolutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You will gain customer service experience and learn the day to day politics of a small company. 1 star for each.

    Cons

    You can take this as just being another disgruntled employee but there are couple of reasons why this place experiences extremely high turnover. Pay is a joke and you will be lucky to get your full commission; which isn't much anyway. Rampant favoritism - you have to be a really good friend of a higher up to get a promotion or the opportunity to move to a better paying department. Diversity in management is an issue - investors send reps of all races to meet a management group straight out of mad men. Relatives are given positions that mysteriously open up. God forbid having to put their children in direct contact with an irate customer. Management is poor, of course, because of how most of them got the position - buddy system. HR is incompetent and not looking out for employee concerns. If you do get trapped at real time: plan your 6 months to a year exit strategy immediately. Much better entry-level positions are opening up elsewhere so it really wouldn't make sense to apply here unless it's for an internship.

    Advice to Management

    Honestly don't know what can be done at this company. I have never seen a more disconnected CEO in my life (except for when the numbers are down). He does let us see his beautiful car every morning we come in to work while feeding us crumbs.

    Real Time Resolutions Response

    Oct 8, 2014SVP - Human Resources

    Thank you for your feedback. RTR values the opinions of all our staff members and we would appreciate the opportunity to understand and address your concerns surrounding any management issues. Please ... More


  7. Helpful (6)

    Sr. Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Dallas, TX
    Current Employee - Senior Analyst in Dallas, TX

    I have been working at Real Time Resolutions full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible schedule, business casual dress, hard to get fired, good for internships and an in between job. DO NOT WORK HERE FOR MORE THAN A YEAR. ITS A TRAP.

    Cons

    Favoritism, promotions are not merit based, way underpaid, overworked, lower level employees are disposable, no management training, poor employee incentives, sexist environment, concerns are rarely addressed, high turnover rate, mind numbing and repetitive work, seen managers make other employees cry in front of the whole department, they want people with Bachelors when the job only requires a HS diploma or GED.

    Advice to Management

    Train your lower level managers. Don't promote based on recommendations, but on proven track record. Have employees review their managers.

    Real Time Resolutions Response

    Apr 3, 2014SVP - Human Resources

    Dear “Sr. Analyst,”

    We would like you to know that we are concerned about the cons that you have expressed in your review of RTR. We take these types of comments very seriously and we encourage
    ... More


  8. Under compensated for how much work is done.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Real Time Resolutions

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The environment for the most part is very relaxed. Don't have to work too hard to keep a job here.

    Cons

    Not properly rewarded for all the hard work that is done. Some of the upper level management are not professional.

    Advice to Management

    Treat your employees better. Do not think you are so high and matter. Come down off your horse and do work instead of constantly talking to each other about unnecessary topics.


  9. OK if you have a degree and no real options

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Real Time Resolutions

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    You have a degree and can't find something better, many of the people are nice, fun holidays

    Cons

    So-so pay, funky structure, lots of arbitrariness in decision-making (runs like a mom & pop business even though it's grown past that)

    Advice to Management

    Behave more professionally while retaining the sometimes fun atmosphere


  10. Not an ideal job at all

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Real Time Resolutions

    Pros

    Like previous said, you'll learn a ton about mortgages in training and they give you a decent idea of what to expect.

    Cons

    Absurd amounts of downtime and you aren't allowed to do anything during it. Can't even read a book. The day before I quit, there was probably 5 hours of collective downtime through the day. It's mind-numbing, and they expect you to look totally attentive to your job when this makes it SO easy to space out.

    Advice to Management

    Allow the workers to actually do something when they aren't receiving a call.



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