Real Time Resolutions

www.realtimeresolutions.com
Engaged Employer
Add Review

Real Time Resolutions Reviews

Updated November 24, 2014
6 reviews filtered by
  • Any Location
  • Any Job Title
2.0
6 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Eric Green
3 Ratings

6 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    It's a paycheck, not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Real Time Resolutions full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Holiday events, coworker relations, convenient location

    Cons

    No room for personal growth (unless you befriend higher mgmt), bare-minimum raises (regardless of accomplishments), lack-luster pay rate, the "be-thankful-you-have-a-job" mentality

    Advice to Management

    The company has a lot of potential and the morale is boosted during group events and friendly department competition. However, there is not much to keep employee morale up outside of the holidays. Allowing lateral movement and promoting exceptional employees instead of "favorites" would keep employees from feeling like they are "trapped" without the ability to grow and with no other option except to seek outside employment opportunities.

  2. Helpful (4)

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at Real Time Resolutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You will gain customer service experience and learn the day to day politics of a small company. 1 star for each.

    Cons

    You can take this as just being another disgruntled employee but there are couple of reasons why this place experiences extremely high turnover. Pay is a joke and you will be lucky to get your full commission; which isn't much anyway. Rampant favoritism - you have to be a really good friend of a higher up to get a promotion or the opportunity to move to a better paying department. Diversity in management is an issue - investors send reps of all races to meet a management group straight out of mad men. Relatives are given positions that mysteriously open up. God forbid having to put their children in direct contact with an irate customer. Management is poor, of course, because of how most of them got the position - buddy system. HR is incompetent and not looking out for employee concerns. If you do get trapped at real time: plan your 6 months to a year exit strategy immediately. Much better entry-level positions are opening up elsewhere so it really wouldn't make sense to apply here unless it's for an internship.

    Advice to Management

    Honestly don't know what can be done at this company. I have never seen a more disconnected CEO in my life (except for when the numbers are down). He does let us see his beautiful car every morning we come in to work while feeding us crumbs.

    Real Time Resolutions Response

    Oct 8, 2014SVP - Human Resources

    Thank you for your feedback. RTR values the opinions of all our staff members and we would appreciate the opportunity to understand and address your concerns surrounding any management issues. Please ... More

  3. Helpful (6)

    Sr. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Dallas, TX
    Current Employee - Senior Analyst in Dallas, TX

    I have been working at Real Time Resolutions full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible schedule, business casual dress, hard to get fired, good for internships and an in between job. DO NOT WORK HERE FOR MORE THAN A YEAR. ITS A TRAP.

    Cons

    Favoritism, promotions are not merit based, way underpaid, overworked, lower level employees are disposable, no management training, poor employee incentives, sexist environment, concerns are rarely addressed, high turnover rate, mind numbing and repetitive work, seen managers make other employees cry in front of the whole department, they want people with Bachelors when the job only requires a HS diploma or GED.

    Advice to Management

    Train your lower level managers. Don't promote based on recommendations, but on proven track record. Have employees review their managers.

    Real Time Resolutions Response

    Apr 3, 2014SVP - Human Resources

    Dear “Sr. Analyst,”

    We would like you to know that we are concerned about the cons that you have expressed in your review of RTR. We take these types of comments very seriously and we encourage
    ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Under compensated for how much work is done.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Real Time Resolutions

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The environment for the most part is very relaxed. Don't have to work too hard to keep a job here.

    Cons

    Not properly rewarded for all the hard work that is done. Some of the upper level management are not professional.

    Advice to Management

    Treat your employees better. Do not think you are so high and matter. Come down off your horse and do work instead of constantly talking to each other about unnecessary topics.

  6. OK if you have a degree and no real options

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Real Time Resolutions

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    You have a degree and can't find something better, many of the people are nice, fun holidays

    Cons

    So-so pay, funky structure, lots of arbitrariness in decision-making (runs like a mom & pop business even though it's grown past that)

    Advice to Management

    Behave more professionally while retaining the sometimes fun atmosphere

  7. Not an ideal job at all

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Real Time Resolutions

    Pros

    Like previous said, you'll learn a ton about mortgages in training and they give you a decent idea of what to expect.

    Cons

    Absurd amounts of downtime and you aren't allowed to do anything during it. Can't even read a book. The day before I quit, there was probably 5 hours of collective downtime through the day. It's mind-numbing, and they expect you to look totally attentive to your job when this makes it SO easy to space out.

    Advice to Management

    Allow the workers to actually do something when they aren't receiving a call.

Work at Real Time Resolutions? Share Your Experiences

Real Time Resolutions

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.