Real Time Resolutions

www.realtimeresolutions.com
Engaged Employer

Real Time Resolutions Reviews

Updated May 21, 2015
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5.0
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Eric Green
8 Ratings

8 Employee Reviews

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  1. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Real Time Resolutions full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    RTR has opened up many doors for me. I've worked hard, stood out, and have really been able to grow within the company. Some reviews on here are not positive, and I cannot speak for all departments, but I believe that if you want something, you have to make it happen. You simply cannot "blame" others for their lack of training, communication, knowledge, etc. If you don't know something.....show some iniative and learn. I am not on the operations side of the business (and never was) and may have a biased opinion, but I do know that with hard work comes recognition.

    Cons

    The only con that I can think of is the training & development outside of operations. Perhaps RTR can provide a mentorship program and specific career path training. Because RTR is not an entirely large company, I believe this would be possible with growth.

    Advice to Management

    The managers that I have worked with directly have been awesome. They're available and are always answering my questions. They're encouraging and most of all, they believe that I will succeed.


  2. Helpful (1)

    Very nice company. Employees are very friendly. Good company to start your career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Dallas, TX
    Current Employee - IT Analyst in Dallas, TX

    I have been working at Real Time Resolutions

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay for Interns. and easy to get familiar with work you will handle.

    Cons

    Need more communications with co-workers at different department


  3. Helpful (1)

    Great Company with Amazing Potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Dallas, TX
    Current Employee - Anonymous in Dallas, TX

    I have been working at Real Time Resolutions full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I started as an intern at RTR and WORKED to be in the position I am in today. I never felt like I had to kiss butt or be buddy buddy with anyone to get to where I am. I simply put in hard work and took on more responsiblity than the average intern. I proved my potential. I never hung out with anyone outside of work or work related functions, but I am very friendly and personable to everyone that I encounter. It's all about how you present yourself, not about who you know. Also, the CEO, Eric Green, is a great person! He does so much for charity and honestly, I don't think I've ever heard of a CEO that is actually at the company as much as he is. Eric doesn't even sit in a big fancy office, he sits at a desk that is just like everyone else's along with his assistant and the company President. In fact, very few executives here sit in an office, the majority of them are sitting with their teams, in the same type of desks. No fancy desks or larger spaces than everyone, it's all the exact same.

    Cons

    The con is working with so many complainers. I understand that call center work isn't ideal, but no one twisted anyone's arm to get them to work here. It frustrating to see people bashing a company simply because they aren't doing what they need to do to move up. While being a good worker is great, you also have to put yourself out there, make yourself known, and make your intentions known. You can be the best worker that ever was and get perfect scores on every call you make, but if you don't make it clear that you're ready to take yourself to the next level, how do you expect management to know you want it?

    Advice to Management

    Keep up the great job guys! But, just incase you are missing out on the cues from that one employee that is ready to move up, please listen a little more. Don't want to let good management material go unrecognized. Also, while I have not witnessed any "monster managers", it doesn't mean that they aren't here. No company is perfect. So let's listen to employee concerns about specific managers too. If there are enough people that complain, there might really be something wrong.


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  5. Helpful (2)

    Good company atmosphere and a good system for employees.

    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Intern - Compliance in Dallas, TX
    Former Intern - Compliance in Dallas, TX

    I worked at Real Time Resolutions as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company offers a good training program. Owner of the company is always around if you need to speak with him. Good company culture with a good mix in age of employees.

    Cons

    If you don't live close the commute can be pretty brutal. Also for the internship position the work may become monotonous, but the good pay helps you forget about that.


  6. Helpful (4)

    Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Real Time Resolutions full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people Flexible hours Diverse environment Opportunity for growth Paid medical benefits Team activities Relaxed dress code

    Cons

    Parking lot is sometimes full Office temperature drastically fluctuates Overall no real cons for high concern

    Advice to Management

    Consider awarding extra PTO hours for every few years of employment.


  7. Helpful (5)

    A Wonderful Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Real Time Resolutions full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are a lot of bad reviews on here, so I decided to come on and talk about my positive experience. I feel like a lot of times people just come online to complain, so I'm hoping this page will eventually become more balanced out. This is certainly not a 2 star company! RTR has allowed me to grow professionally and has taught me a lot over the 3 years I have worked here. I started out as a Recovery Analyst and have been promoted several times since then. I have always taken this job very seriously and professionally, and I think that has really paid off. I also really enjoy the open seating (no cubicle) environment we have at RTR. All management, including our CEO, sit on the operations floor with the rest of the staff. The accessibility of management, and also being able to listen to my peers on the phones next to me, really helped me grow at RTR. The building that RTR is located in is also really great. We have a fabulous view of downtown that I love looking at every day. They also pay my health insurance in full which is wonderful!

    Cons

    RTR is growing so fast that we are losing a bit of our small company charm. However, this is somewhat of a pro as well, as our growth is an indicator of the strength of our company. I know RTR will be around for years to come!


  8. So far, so good!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bankruptcy Analyst in Dallas, TX
    Current Employee - Bankruptcy Analyst in Dallas, TX

    I have been working at Real Time Resolutions full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay. Good work/life balance, flexible schedule and hours. Business is flourishing in light of the downturn and surplus of sub prime mortgage debt. Company is growing by leaps and bounds and promotes primarily from within. Casual dress code. Can listen to head phones while working. Genuinly tries to help borrowers and help resolve debt. Interesting work in certain departments. Given a good deal of autonomy and enjoy a laid back atmosphere. Just moved into a nice office building.

    Cons

    Some tasks can become monotonous.

    Advice to Management

    None yet.


  9. Intern experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Real Time Resolutions

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Working at Real Time resolutions was flexible and great for young people. I could listen to my Ipod and radio while I worked

    Cons

    Depending on what you are doing at real time resolutions, it can be rather dull. Also, it seemed that the compensation was below average unless you are very high up in the org

    Advice to Management

    Offer more opportunities for progress and offer more feedback.



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