Red Lobster Reviews

Updated October 7, 2014
Updated October 7, 2014
529 Reviews
3.3
529 Reviews
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Red Lobster President Kim Lopdrup
Kim Lopdrup
175 Ratings

Review Highlights

Pros
  • Flexible schedule, it's usually easy to pick up extra shifts or to give shifts away (in 36 reviews)

  • friends for life, Benefits ,401K, opportunities for advancement (in 12 reviews)


Cons
  • Sometimes you will have to work long hours, even if you'd rather not (in 28 reviews)

  • Can be strenuous at times, especially during periods such as Lobster Fest or Endless Shrimp (in 11 reviews)

More Highlights

79 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Tampa, FL
    Former Employee - Server in Tampa, FL

    I worked at Red Lobster part-time (more than 3 years)

    Pros

    Was good when i started, then they brought a bunch of inexpensive items on the menu

    Cons

    endless shrimp, terrible clientele and promos

    Advice to ManagementAdvice

    get rid of endless shrimp

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Not my idea of "family" unless I am the black sheep.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host/Hostess in Cincinnati, MO
    Current Employee - Host/Hostess in Cincinnati, MO

    I have been working at Red Lobster part-time (less than an year)

    Pros

    50 percent off on food.

    Cons

    Cattiness mean girl attitude, young female employees make it hard for new employees. They get in little groups and laugh and talk about each other and all the employees. When new people are hired they train who they like, and if the "in" group does not like you, you will not be trained. I worked as a host for three months and is never allowed to work the computer at the host stand. A new hire trained last week has been trained and is acting like my boss. Management has their chosen few who can do no wrong, these are the elite who determine who gets trained and when.

    Advice to ManagementAdvice

    Stop showing preferential treatment to certain employees, treat everyone the same.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Miserable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Preparatory Chef in Huntsville, AL
    Former Employee - Preparatory Chef in Huntsville, AL

    I worked at Red Lobster full-time (more than 3 years)

    Pros

    Family Restaurant Discount was pretty awesome
    Work environment was very supportive

    Cons

    No breaks, Long hours
    Poor management, poor management-employee relations
    Equipment and restaurant was poorly maintained, If it barely worked, it was good enough
    A lot of internal theft

    Advice to ManagementAdvice

    Improve employee relations, allow for a better work-life balance. A positive work environment starts with satisfied employees, which will help maintain business. The restaurant was in poor shape because the employees weren't satisfied with their workplace.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Could be better but not extremely bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook in Albuquerque, NM
    Current Employee - Line Cook in Albuquerque, NM

    I have been working at Red Lobster full-time (more than 3 years)

    Pros

    My fellow co workers are amazing the best part of my day is interacting with them. The promotions are getting better as far as recipe originality and plating.

    Cons

    Unfortunately the management could be a lot better. There is a great lack of consideration and respect for all the employees. Specifically in the restaurant I work in the management does not care about the up keep of the back of the house and many things need to be fixed. Also many times employees work 10-12 hour shifts with no break.

    Advice to ManagementAdvice

    Start caring about your employees and not just the bottom line.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Never caring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host/Hostess, Cashier, Take-out Specialist
    Former Employee - Host/Hostess, Cashier, Take-out Specialist

    I worked at Red Lobster part-time (more than an year)

    Pros

    Discounts on food, free Cheddar Bay biscuits, great friends, extremely nice customers

    Cons

    Management in multiple stores, the unwillingness of co-workers to help you out, not at all flexible with hours

    Advice to ManagementAdvice

    The management doesn't understand how stressful it can be going to school full-time, handling a job and trying to take care of your great grandparents, while your parents are splitting up and you have to take care of siblings. Obviously, that's not everyone's case. I think the management should be more understanding when it comes to advance day-off requests, once in a blue moon call-offs and exhaustion after working 36 hours in four days. Communication throughout the restaurants is nothing. When I quit, at least 4 other people quit at the same time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Hostess Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess
    Former Employee - Hostess

    I worked at Red Lobster part-time (less than an year)

    Pros

    Red Lobster pays above average compared to other restaurants. The employees are paid weekly and they are flexible with the hours you can work. This is a great job for someone in high school or college.

    Cons

    It seemed a bit unorganized. I came to work one day and there were about 5 Hostess' standing at the front. This was a day during the week so there weren't very many customers. I'm not sure why someone would schedule that many Hostess' for a slow day during the week. Also, the seating is very hard to understand and the system is not very easy to learn. I feel as though the training that I went through didn't really explain the system very well.

    Advice to ManagementAdvice

    Invest in a better training program for all of your restaurant staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Worst job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Traverse City, MI
    Former Employee - Hostess in Traverse City, MI

    I worked at Red Lobster part-time (less than an year)

    Pros

    Overall it seems as if Darden cares about its employees. It offers a variety of programs that help the employees, including health insurance & help with any financial hardships that may occur.

    Cons

    The management team spoke to me as if I was an idiot, when I asked about the possibility of training to be a server, they did not even consider it and basically just shut me down right on the spot. however, when i applied and interviewed for the job the original manager said to me that there was potential to move into a serving position. Asking for time off is a hassle, and never expect holidays off.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Terrible Management Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host
    Current Employee - Host

    I have been working at Red Lobster part-time (less than an year)

    Pros

    The Pay was decent , discounts on meals

    Cons

    Terrible Management Team
    Awful Employees
    Extremely rude guests , and company doesn't even try to vouch for you .When it comes to rude guests , but thats mostly expected .
    Unorganized
    Not understanding to the needs of Team Members
    Not considerate of others schedule meaning the schedule of there team members

    Advice to ManagementAdvice

    Listen to your employees and take constructive criticism
    As well as actually DO YOUR JOB !

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Stay away... until a new management change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Red Lobster full-time

    Pros

    Work-life balance is a plus.

    Cons

    One person show - if you go against the flow, you will be put aside - even if you have good intention to turnaround the business. Lack of trust and empowerment - senior management wants to know everything, but does not have time to understand everything. Failure to act on root cause - no interest in addressing the real issues behind the business decline.

    Advice to ManagementAdvice

    Address the root causes instead of masking them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    After 2 years (as a bartender) heres what I have to say..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Woodbridge, NJ
    Former Employee - Bartender in Woodbridge, NJ

    I worked at Red Lobster part-time (more than an year)

    Pros

    High Volume, Fast Paced, as a server/bartender you are in control of the money you make. Higher check averages versus other Corporate Family restaurants. Offered employees a program when owned by Darden called "Darden Dimes" that financially helped their employees in case of emergencies. This restaurant will put you through the "gauntlet" so its a Pro as it prepares you for your next restaurant experience.

    Cons

    The wait staff is responsible for too much labor. In addition to prepping biscuits for the guest(s) the server/bartender must prepare each salad at a salad bar inside the kitchen from scratch (side/lunch and dinner sizes). On a Friday night every person on the floor staff has dipped their dirty hands in your lettuce, tomatoes, cucumbers, onions, and croutons just to make 2-15 salads quick enough to do other duties and get to the next table. The management is subpar because they move around frequently ,whilst the good ones struggle to uphold the restaurant. Labor cost is number one priority. They will overstaff the schedule and make severe cuts on the wait staff and kitchen, in result the restaurant would crash during busy hours. Careered Servers/Bartenders with 10+ years invested in the company were given shorter hours and less days as they constantly hired new waves of employees.

    Advice to ManagementAdvice

    Please take care of your hourly employees, especially the long-term employees. They are your biggest asset and they deserve a level of seniority in their position. I was forced to find a new job while I was working there, when I used to love my job so much. You lost a strong player, maybe you should really figure out what your doing wrong.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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