Red Lobster

  www.redlobster.com
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Red Lobster Reviews

Updated August 12, 2014
Updated August 12, 2014
485 Reviews

3.4
485 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Red Lobster President Kim Lopdrup
Kim Lopdrup
162 Ratings

Review Highlights

Pros
  • Flexible schedule, it's usually easy to pick up extra shifts or to give shifts away (in 35 reviews)

  • friends for life, Benefits ,401K, opportunities for advancement (in 12 reviews)


Cons
  • If you want money you have to work long hours (in 24 reviews)

  • 4 table stations to ensure guests get what they want then 1 year later changing back to 3 table stations (in 13 reviews)

More Highlights

160 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Red Lobster is an okay company to work for as an part-time worker.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Host
    Former Employee - Host

    Pros

    Coworker are very helpful with each other which made the work enjoyable.

    Cons

    Bad management: The manager does not care for it's employees and does not practice what the company value for it's employees.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Bad managers, worse guests

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Nanuet, NY
    Current Employee - Server in Nanuet, NY

    Pros

    Corporate is nice from a distance; they do things like reward restaurants with good sales/reviews with cookies or chocolate every so often, and there is a system in place to give money to crew members in need (losing a family member or affected by hurricanes etc.). Open door policy with managers for resolving issues among crew members. High turnover like any restaurant but they are ready to promote from within if you show you're a team player. This is a good place to start serving; work here for two years and then ditch it for someplace classier.

    Cons

    Management has A LOT of leeway to do whatever they want, the wrong manager can be capricious and cruel to employees as long as they are "by the book" to upper corporate management. The company measures success by guesting ratings and sales so managers can be desperate to achieve these often at the expense of the crew. But by far the worst thing about working here are the guests. Red Lobster is an aging brand that presents itself as "affordable quality seafood" and consequently is hugely popular with 1) older and retired people, especially during lunch, and 2) cheap ratchet people, who treat the server like garbage, complain about the food they ordered and get it comped, and leave no tip. People know that a restaurant like RL will bend over backwards for even the guest that plucks a hair off their own head and sticks it in their pasta. Make no mistake, this company is nothing but stagnant -- from the generic uniforms to the repetitive menu to the stock photos framed in the lobby.

    Advice to ManagementAdvice

    Direct management has basically no power to change anything. Just stop being horrible to employees. (E.g. "Clean that again, and if you don't do it exactly right the way I want it, I will stop giving you shifts.") Yes, RL managers love to threaten your livelihood.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    It was work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Quick cash as a server

    Cons

    Work consumes all your time.

    Advice to ManagementAdvice

    Do away with split shifts

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  5.  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager  in  Pinecrest, FL
    Current Employee - Restaurant Manager in Pinecrest, FL

    Pros

    Good for gaining experience in restaurant world

    Cons

    Hours are long and managers are salary.

    Advice to ManagementAdvice

    Revise hiring process

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Very flexible job with ok staff and decent management. Pay is sufficient since i wasn't looking to make it a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sever  in  Beavercreek, OH
    Former Employee - Sever in Beavercreek, OH

    Pros

    Very flexible job that allowed me as much personal time as i needed. Pay is great for servers during the winter and sufficient during the summer.

    Cons

    Hours aren't that great in the summer and if your planning on making this your only income then you will be disappointed. Its part time pretty much for all FOH staff. The server assistant position is literally a joke and i wont recommended it to anyone. SA's are run ragged and receive crappy pay. Employees are constantly overworked as well. Servers have to do pretty much everything by themselves with the very little added help from SA's.

    Advice to ManagementAdvice

    Train your staff better for positions

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    As a server means that you will be expected to give blood, sweat and tears, but don't expect anything in return.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Maple Grove, MN
    Current Employee - Server in Maple Grove, MN

    Pros

    The tips were pretty good when busy and the food is consistently good and hit.

    Cons

    The management will get in your way and bark orders, while watching how you manage the stress and workload.

    Advice to ManagementAdvice

    Get out of the way and help! Reduce some of the corporate rules that get in the way. Focus on how to make the server's life easier, as that will make service/customer satisfaction better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    this is an ok job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Vallejo, CA
    Current Employee - Server in Vallejo, CA

    Pros

    the employees are great to work with

    Cons

    fast paced environment with sometimes rude customers

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great co-workers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great co-workers and management. Possible to make really good money.

    Cons

    Can get overwhelming at times

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    It's okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host/Hostess
    Current Employee - Host/Hostess

    Pros

    work well around personal life and other jobs/careers, great management, teaches you how to be a team.
    I found that as much as I don't really love the job itself, I love the people there. They are good people who really want to help you and make a team environment. You also get really great discounts on all the Darden restaurants!

    Cons

    the server/hostess relations are strained, can be overly stressful, rudeness from people and workers in general, critical of mistakes made
    I wasn't good at being a host right off the bat. I struggled with how fast paced and quick thinking I needed to be. I started to feel like I was not doing a good job and when I talked to Management, they made me feel like everything was fine but their actions made me think they didn't want me as a host. I needed clear direction and more training but felt on my own.

    Advice to ManagementAdvice

    Give your newbies more training. If they're struggling, find out why and how the two of you can fix it. I also feel like some employees are treated better/different if they are your friend compared to employees who are new or shy. Work isn't about friendship, its about business. I was sent home early and even called off my shifts because my host partner had been working there for several years and was better than me. They just wanted to have that person host without a "tag along learner" I didn't like that high school feeling all over again.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    I love their biscuits.

    Former Employee - Host/Hostess  in  Greenville, SC
    Former Employee - Host/Hostess in Greenville, SC

    Pros

    The waiters and waitresses that actually like to have customers are great.
    The manager was nice.

    Cons

    The waitstaff that tell you not to fill up their sections are difficult to work with. Customers don't understand when you march them past entire sections because the waiters working those sections only want to work one table at a time and text on their cellphones half their shifts.

    Advice to ManagementAdvice

    Hire waiters who actually want tables.

    Recommends
    Neutral Outlook
    No opinion of CEO

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