Red Lobster Reviews

Updated September 1, 2014
Updated September 1, 2014
503 Reviews
3.4
503 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Red Lobster President Kim Lopdrup
Kim Lopdrup
171 Ratings

Review Highlights

Pros
  • Flexible schedule, it's usually easy to pick up extra shifts or to give shifts away (in 35 reviews)

  • friends for life, Benefits ,401K, opportunities for advancement (in 12 reviews)


Cons
  • If you want money you have to work long hours (in 24 reviews)

  • 4 table stations to ensure guests get what they want then 1 year later changing back to 3 table stations (in 13 reviews)

More Highlights

164 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Red Lobster was a very fast pace environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host/Hostess  in  San Antonio, TX
    Former Employee - Host/Hostess in San Antonio, TX

    I worked at Red Lobster part-time for more than a year

    Pros

    The food is awesome from all Darden companies, schedule is flexible, time off requests, duties and training was learnable.

    Cons

    Upset guests on occasion, leadership needed work from the higher management, long hours at times which could be inconvenient.

    Advice to ManagementAdvice

    Treat your employees equally, favoritism does not help when needing to keep your staff. Be more understanding of what the crew is having to deal with in the front with all the guests instead of demanding from the back office.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    A job with a lot of frustration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server and Bartender  in  Canton, OH
    Former Employee - Server and Bartender in Canton, OH

    I worked at Red Lobster full-time for more than 3 years

    Pros

    The team members are awesome and the job usually becomes a lifestyle after a certain period of time . The money is usually pretty good for the most part, it's really not that hard to do and they usually work with school schedules

    Cons

    Corporate makes constant uneccessary changes in whatever possible with a lot of confusion and unwillingness to help clear things up. Customers can also really get under your skin, and the slow nights where you make next to nothing

    Advice to ManagementAdvice

    Change for change's sake doesn't necessarily change anything

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Fast Cash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Red Lobster full-time for more than 5 years

    Pros

    Works great with other schedules especially if your attending school or have a second job. Fast cash on the weekends. Co-workers become great friends.

    Cons

    Management sucks!!! Favoritism is deff shown. You'll see in scheduling or when customer issues arise.

    Advice to ManagementAdvice

    Each manager should follow the same rules and guidelines

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    A great place to start at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Ledgewood, NJ
    Former Employee - Server in Ledgewood, NJ

    I worked at Red Lobster part-time for more than 3 years

    Pros

    They are somewhat flexible, and being a big busness, a slight downturn in business doesn't mean you are fired.

    Cons

    Their big business model lets alot of annoyances slip, when they could be easily fixed with a bit of localized attention.

    Advice to ManagementAdvice

    Decentralize. You may also want to re-evaluate your business model, people aren't willing to pay so much for seafood as in the 80's.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Red Lobster is an okay company to work for as an part-time worker.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Host
    Former Employee - Host

    I worked at Red Lobster part-time for more than 3 years

    Pros

    Coworker are very helpful with each other which made the work enjoyable.

    Cons

    Bad management: The manager does not care for it's employees and does not practice what the company value for it's employees.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Bad managers, worse guests

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Nanuet, NY
    Current Employee - Server in Nanuet, NY

    I have been working at Red Lobster part-time for more than a year

    Pros

    Corporate is nice from a distance; they do things like reward restaurants with good sales/reviews with cookies or chocolate every so often, and there is a system in place to give money to crew members in need (losing a family member or affected by hurricanes etc.). Open door policy with managers for resolving issues among crew members. High turnover like any restaurant but they are ready to promote from within if you show you're a team player. This is a good place to start serving; work here for two years and then ditch it for someplace classier.

    Cons

    Management has A LOT of leeway to do whatever they want, the wrong manager can be capricious and cruel to employees as long as they are "by the book" to upper corporate management. The company measures success by guesting ratings and sales so managers can be desperate to achieve these often at the expense of the crew. But by far the worst thing about working here are the guests. Red Lobster is an aging brand that presents itself as "affordable quality seafood" and consequently is hugely popular with 1) older and retired people, especially during lunch, and 2) cheap ratchet people, who treat the server like garbage, complain about the food they ordered and get it comped, and leave no tip. People know that a restaurant like RL will bend over backwards for even the guest that plucks a hair off their own head and sticks it in their pasta. Make no mistake, this company is nothing but stagnant -- from the generic uniforms to the repetitive menu to the stock photos framed in the lobby.

    Advice to ManagementAdvice

    Direct management has basically no power to change anything. Just stop being horrible to employees. (E.g. "Clean that again, and if you don't do it exactly right the way I want it, I will stop giving you shifts.") Yes, RL managers love to threaten your livelihood.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    It was work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Red Lobster

    Pros

    Quick cash as a server

    Cons

    Work consumes all your time.

    Advice to ManagementAdvice

    Do away with split shifts

  9.  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager  in  Pinecrest, FL
    Current Employee - Restaurant Manager in Pinecrest, FL

    I have been working at Red Lobster full-time for more than 10 years

    Pros

    Good for gaining experience in restaurant world

    Cons

    Hours are long and managers are salary.

    Advice to ManagementAdvice

    Revise hiring process

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Very flexible job with ok staff and decent management. Pay is sufficient since i wasn't looking to make it a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sever  in  Beavercreek, OH
    Former Employee - Sever in Beavercreek, OH

    I worked at Red Lobster part-time for more than a year

    Pros

    Very flexible job that allowed me as much personal time as i needed. Pay is great for servers during the winter and sufficient during the summer.

    Cons

    Hours aren't that great in the summer and if your planning on making this your only income then you will be disappointed. Its part time pretty much for all FOH staff. The server assistant position is literally a joke and i wont recommended it to anyone. SA's are run ragged and receive crappy pay. Employees are constantly overworked as well. Servers have to do pretty much everything by themselves with the very little added help from SA's.

    Advice to ManagementAdvice

    Train your staff better for positions

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    As a server means that you will be expected to give blood, sweat and tears, but don't expect anything in return.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Maple Grove, MN
    Current Employee - Server in Maple Grove, MN

    I have been working at Red Lobster part-time for more than a year

    Pros

    The tips were pretty good when busy and the food is consistently good and hit.

    Cons

    The management will get in your way and bark orders, while watching how you manage the stress and workload.

    Advice to ManagementAdvice

    Get out of the way and help! Reduce some of the corporate rules that get in the way. Focus on how to make the server's life easier, as that will make service/customer satisfaction better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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