Red Robin Reviews

Updated September 24, 2014
Updated September 24, 2014
371 Reviews
2.9
371 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Red Robin CEO and Director Stephen E. (Steve) Carley
Stephen E. (Steve) Carley
127 Ratings

Review Highlights

Pros
  • Flexible schedule, lots of hours during busy season, opportunity for tips (in 22 reviews)

  • Work with great people who could lift your spirits (in 11 reviews)


Cons
  • All in all, I loved me job their for my team members and the Guests (in 12 reviews)

  • long hours and alot on lists to complete daily too much paperwork (in 11 reviews)

More Highlights

45 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook  in  Buffalo, NY
    Former Employee - Line Cook in Buffalo, NY

    I worked at Red Robin part-time for more than a year

    Pros

    Hours -I worked the amount of hours I wanted

    Cons

    Pay - the pay was well below the industry standard

    Advice to ManagementAdvice

    no advancement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    They treat you like an object.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server
    Current Employee - Food Server

    I have been working at Red Robin part-time for more than 3 years

    Pros

    You make awesome money, because you are way over worked. (serving)

    Cons

    They give you way too many tables at once and give you little to no support. If you are legitimately sick they do not let you call in, they complain at you to get your shift covered. I had a broken bone and they were still upset with me for not working my shifts. Like most jobs they never appreciate anything you do and only complain at you for things you are doing "incorrectly".

    Advice to ManagementAdvice

    Learn to see the workers as people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Worse place I've ever worked for, to be completely honest. Don't work here save yourself the time & energy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Red Robin

    Pros

    Hmm.. Nothing really comes to my mind, everytime I thought something was good, it ended up not being good ...

    Cons

    I was fooled from the first time I stepped in for an interview. They lied I applied for server position & was asked if I could be a host for about two weeks and then they would train me for server.. BS!! I didn't become a server for about 7 months after they made me become an expediter ( expo HOH ) for like 3 - 4 months. Let me just tell you that when I did start training me they insulted me by having me train for multiple days knowing I already know the whole menu because I was an expo!! Wasting my damn time! Then I become a server & not just any server I was literally there number 1 server on the score card with my guest voices & my damn app/des rate & my beverage rate smh & somehow a new manager that has been in the restaurant 3 weeks or less Farley accuses me of having an attitude & not following his instructions & suddenly I'm " terminated " .. I didn't have an attitude then .. But I sure as hell have an attitude now! I'm calling human resources , or whoever I have to today! They made me go into the restaurant almost a week later for what I thought was for me to explain my side of the story, but no it was for me to waste my breath & explain myself for them to listen but NOT take into consideration because the GM ( who has been 100 miles away in a conneticut restaurant helping out for the last two months & had specifically called me over the phone & told me she would leave the decision to the assistant GM ) had already made up HER mind & decided it was best if I was " let go ".. They basically just wanted me to sign the termination letter & I refused, not only did they spell my name incorrectly on the letter three times but they had the wrong date on it ,. The date they had was before I even was hired .. Just goes to show how much they really care. It's a joke to the managers. I left them a really long letter as to why I refused to sign the letter ( it was bs & the things said on it about me were false. )

    Advice to ManagementAdvice

    Haha .. This question is funny because I would say to treat your employees better being that they're the reason why managers get raises & bonuses .. But it's not like they'd actually do that.

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  5.  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Wilsonville, OR
    Current Employee - Server in Wilsonville, OR

    I have been working at Red Robin part-time for less than a year

    Pros

    Free food - *while training only

    Cons

    Painfully corporate - Time limits on everything, every word is scripted, always feel understaffed, upper management is highly ambitious (read: you're their pawn to get ahead) I've been sent home an hour into my shift, kept hours after my day was to end, had shift cancelled so I don't hit 28 hours so they don't have to offer me benefits. One of the core values is "Having Fun" ummmm... with extremely strict and conservative labor hours expectations, how is that possible?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    The WORST Experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess  in  San Diego, CA
    Former Employee - Hostess in San Diego, CA

    I worked at Red Robin part-time for less than a year

    Pros

    The employee discount on food

    Cons

    Dramatic & political workplace, constantly fighting employees, unprofessional managers, would get yelled at in front of coworkers & customers, servers yelling at hosts for seating them with teenagers, employees storing drugs in the host stand...

    Advice to ManagementAdvice

    Be professional and treat your employees with respect!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Way below par

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server  in  Tigard, OR
    Former Employee - Food Server in Tigard, OR

    I worked at Red Robin part-time for less than a year

    Pros

    None. It's a fast food restaurant with booze and screaming children.

    Cons

    1. Bottomless sides
    2. Forced to claim tips that went to tip out the bar/expo/buser as income
    3. Getting fry fills from the kitchen.
    4. Understaffed kitchen with bad attitudes
    5. Understaffed managers with bad attitudes
    6. Ridiculous scoring for bevs & apps,
    7. The royalty program
    8. Filthy conditions
    9. Bad scheduling

    Advice to ManagementAdvice

    Get rid of the servers. Have iPads at the tables with drink and food expos to run it all out. Have a self service bar or several cocktailers to service the whole place and everyone tip shares. The management team at the Washington a Square Mall location is horrible. No teamwork or support just screaming, threats, and a general dissatisfaction. Instead of floating around the restaurant during peak, helping out where needed they're filling in as cooks and expos. I never let on that I speak Spanish and I was shocked at how much crap the Spanish speakers talk about everyone. They would be fired if that was in English.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Worst Restaurant Job I have had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Madison, WI
    Former Employee - Assistant Manager in Madison, WI

    I worked at Red Robin full-time for more than a year

    Pros

    You get free food every shift. Also, start off with 1 week paid vacation that they may or may not let you take.

    Cons

    Poor benefits package. Lack of direction from upper management. I felt like I was torn apart every day I walked in. Their hiring system is in shambles. A lot of how this company is operated hinders middle managements ability to manage.

    Advice to ManagementAdvice

    For a consulting fee I will explain in depth on how to fix your turnover issues and potentially more. Seriously I can make your company a lot of money.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Get out before it's too late

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Wilsonville, OR
    Current Employee - Server in Wilsonville, OR

    I have been working at Red Robin part-time for less than a year

    Pros

    The only good thing about working at the location I'm at is a few of the other servers are amazing people (only like 3 of them)

    Cons

    The hostesses don't get trained properly at all! You're constantly being day 5 times in a row. Management doesn't help out and is always hiding in the office. Schedule is messed up every time it's put out. Constantly scheduled closing shifts 5 nights in a row. Sidework is not equally spread out whatsoever (and they wonder why we always go over 6 hours) managers play favorites. They post who the "overall top servers" and "overall bottom servers" are and it causes a lot of drama. If you happen to get into an argument with another teammate in front of customers or staff, the managers will just stand there and watch you and not even care what is making the company look like. I could keep going with so many things that are just completely unacceptable! I can't wait to leave and kiss the dirty bird goodbye (incase you were wondering why people call it the dirty bird, it's because it's filthy and nasty and dirty dishes are just put wherever people please, even right by the sauces that we put on our guests plates, yummmm)

    Advice to ManagementAdvice

    You guys really need to figure some stuff out. No one wants to work here and the training is HORIFFIC!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Horrible, horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Woodbury, NJ
    Former Employee - Server in Woodbury, NJ

    I worked at Red Robin part-time for more than a year

    Pros

    My coworkers were the only people making it even remotely bearable.

    Cons

    The guests in this area are awful people. Lots and lots of nasty customers. Management does not care for its employees in the slightest and often threaten them with termination.

    Advice to ManagementAdvice

    Cleaning out management is a must. They do not even give employees a chance to succeed or grow. It is a very hostile environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Negative Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Chino Hills, CA
    Current Employee - Anonymous in Chino Hills, CA

    I have been working at Red Robin part-time

    Pros

    Rush hour made time go by fast, and tip money.

    Cons

    The shifts were sometimes 2 hrs long depending on how busy they got and they don't have a problem sending you home early. Absolutely no breaks and was rarely off on time. I would get home after working 4 hrs feeling like I worked an 8 hr shift. I also felt that management looked after the servers more than the rest of the crew. Not to mention they were also rude and complained all the time.

    Advice to ManagementAdvice

    Everyone deserves their breaks specially during a long, busy shift and also don't just check on the servers, the hosts and bussers work just as hard.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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