Red Robin Reviews

Updated July 8, 2015
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Red Robin CEO and Director Stephen E. (Steve) Carley
Stephen E. (Steve) Carley
33 Ratings

Pros
  • Flexible schedule, lots of hours during busy season, opportunity for tips (in 23 reviews)

  • People I work with, flexible hours (in 13 reviews)

Cons
  • Managers treat team members badly (in 12 reviews)

  • Long hours, both on the road and in the restaurant (in 11 reviews)

More Pros and Cons

72 Employee Reviews

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  1. Poor Management

    Former Employee - Cook, Line Expert, Trainer in Kalamazoo, MI
    Former Employee - Cook, Line Expert, Trainer in Kalamazoo, MI

    I worked at Red Robin part-time (More than a year)

    Pros

    Good, hard working employees

    Cons

    Lack of communication or respect & poor training


  2. Poisoned leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woodland, CA
    Current Employee - Anonymous Employee in Woodland, CA

    I have been working at Red Robin part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    A few pleasant co-workers. But they never stay long.

    Cons

    Childish, ego-driven management. They make their favoritism of employees no secret, and can be downright hurtful about it.

    Advice to Management

    Revamping of entire management team.


  3. Culture is wrong

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Chicago, IL
    Former Employee - Server in Chicago, IL

    I worked at Red Robin full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good, almost great, money to be made in little time if you are good at customer service.($100+ in tips for 4-6 hour shifts) Decent personal relations built as long as you are employed.(Lots of joking, caring and partying as long as you work there) Understanding and caring management if they like you.

    Cons

    Like every place you will work, that is not your own, Red Robin sells you lies.They tell you that the culture values certain qualities and behaviors but seems to only care if the employees they don't like exhibit them. Lots of no-call/no shows go unpunished, will make you work hard to achieve a system but will barely honor the rewards that go with it. Unproductive and lazy workers will be given best shifts because of favoritism.

    Advice to Management

    Be consistent Stop lying about showing favoritism Practice the same attitudes and behaviors you seek in the employees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Edwardsville, IL
    Former Employee - Server in Edwardsville, IL

    I worked at Red Robin part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Management worked with my schedule and allowed me to adjust my hours when needed for school and my personal life. I really enjoyed working with some great cooks and servers.

    Cons

    Managers quit/were fired every few months. Kitchen could never get it together. Burgers were wrong temps, fry refills took forever and ticket times were much longer than they should have been. I spent more time doing side work than i did serving tables. I've worked in many restaurants and this was the worst experience I ever had.

    Advice to Management

    Find quality GMs and KMs. Reduce server side work or pay them standard minimum wage.


  6. Helpful (1)

    Don't bother or waste your time!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Hagerstown, MD
    Current Employee - Server in Hagerstown, MD

    I have been working at Red Robin part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Get 25% off of your food, you'll get to meet some good customers.

    Cons

    Management is TERRIBLE, most customers lie about their food in order to get their food for free, which means you'll get no tip! Kitchen staff is horrible they constantly mess up the food and the customers think it's the servers fault, management starts their servers out with 4 shifts a week then after about 3 weeks you'll only get 3 hours a week!! Tips are AWFUL! You have to buy your own EVERYTHING, they don't even supply you with a shirt or even a server book!

    Advice to Management

    Supply shirts for your employees, stop being push overs and believing every customer that something is wrong with their food because 75% of the time they are lying!! I watched a customer take out her own piece of hair and put it in the food!! She complained and got her food for free!!! Give your employees more opportunity to grow and get more hours. And PLEASE stop letting people go because they don't get a ton of royalty cards! It's not their fault. We lost a great server because they didn't have a perfect score for royalty, most customers don't want it! Stop putting so much pressure on your servers about alcohol, appetizers and dessert. No one wants a martini or a beer while their on their lunch break at 11:00am! Some other customers don't have the money to buy an appetizer, 2 or 3 meals, dessert and alcohol.


  7. Unfair grading policies, unprofessional environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Denver, CO
    Former Employee - Server in Denver, CO

    I worked at Red Robin part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good money, quick tabe turnover, staff works well as team

    Cons

    Management, HR, Stacker Reports. Management makes you sign an oath of honor and integrity and then asks you to cheat on your guest voice surveys so that they hit their quota and get their bonus. In-store management is very ineffective and needs to be retrained from the ground up.

    Advice to Management

    Stop grading the effectiveness of your employee based on app/bev rates and stupid royalty rates. EVERYONE fakes their royalty and guest surveys because if you don't they take shifts away from you. Customers want to come in to enjoy a meal not be sold loyalty cards and begged to do surveys. You need to take notes from Darden and focus your efforts on customer service and not pointless things like app/bev rates.


  8. ????what even is this place????

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Red Robin

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Fast-paced job, they like to get you involved in all aspects.

    Cons

    I worked here for a very short time. Training is ok, but there are times were they just tell you to sit in a booth for an hour and try to get this iPad app to work. My trainer had tables of her own, so she concentrated on that instead of my training and would get mad at me if her service was interrupted with a question or i wasn't doing something up to her standards (it was my first week). I don't know if there is how they do it everywhere but they don't put you on the schedule until you complete your training so you never know when you are going to work until the end of your shift and then they tell you "you're going to come in on Tuesday from 5-close" or something like that. It seemed very disorganized and people were yelling a lot. Within the first few weeks I could tell that my co-workers were very rude. I couldn't deal with not knowing my schedule so I quit after about a month. One time I was told to not clock in at the time I was scheduled to come in because they scheduled too many people so I was working off the clock.

    Advice to Management

    Hire actual trainers instead of asking servers to do it. Get a better scheduling process. Hire more professional people. make your policies easier to understand for new employees.


  9. Helpful (2)

    GM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Red Robin (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The money is decent but not for the amount of hours you work.

    Cons

    They do not care about their people at all. Unrealistic expectations of bottom line.


  10. Don't do it!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Red Robin full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people that I work with is all I have for Pros.

    Cons

    They say you work on average 50 hours, in reality 65+ a week. The company use to have honor and integrity. Now they are very greedy and put their share holders before their TM's. Do you really want to work for a company that has almost a 80% annual hourly TM turnover and about a 25% managerial turnover....... The company used to be a great company to work for. Where they went wrong was when they stopped charring about their TM's and started to focus just on bottom line.

    Advice to Management

    You are no better than anyone else...... every position in the restaurant is equally important.


  11. IT department - Full of hope . . . and lies, security holes, poor HR practices, SOX violations . . .

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Greenwood Village, CO
    Former Employee - Anonymous Employee in Greenwood Village, CO

    I worked at Red Robin

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Almost everyone in IT, below the upper management level, intends well and is great to work with. They want to believe in the mission and goals, in upper management's good intentions, but the other same is not true on the other side of the equation. The workplace is full of cool decorations, there is drinking in the office pretty regularly and the twice a year off site team buildings can be great. Lipstick on a pig, however.

    Cons

    At the last offsite, as he was addressing the entire IT department, the CIO said it best, "We sucked last year" He just has the wrong group of people in the "suck" bucket. If you try to do good and point out holes in processes, security issues and poor development practices you become a target. They have misreported information to SOX for over 10 years and want to keep it that way. The wages they offer are 20-50% below market reference range, with no intent to correct. As a contractor, though, you can demand almost any price. Upper IT management freely pays close to top dollar for contractors, as they control the spending in that bucket, but lowest dollar possible for employees. Contractors are also included in all company events.

    Advice to Management

    I have already given my advice to management - it was ignored . . .



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