Redbox Reviews

Updated July 13, 2015
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3.5
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Recommend to a friend
Approve of CEO
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Mark Horak
13 Ratings

Pros
  • good benefits and vacation time (in 15 reviews)

  • The first place I worked at that allowed me to have a work/life balance (in 7 reviews)

Cons
  • Upper management never makes it feel like they understand what the field has to endure (in 9 reviews)

  • This can cause serious wear and tear (in 3 reviews)

More Pros and Cons

81 Employee Reviews

Sort: Popular Rating Date
  1. Great place to be, Bad place to grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Level I Machine Support Technician in Oakbrook Terrace, IL
    Current Employee - Level I Machine Support Technician in Oakbrook Terrace, IL

    I have been working at Redbox full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay Great atmosphere Benefits are awesome

    Cons

    Not much room for advancement not a terribly challenging job Management doesn't understand processes and procedures, but tries to inform you how to do a job they couldn't.

    Advice to Management

    Hire more technicians into management


  2. Great job! Not a career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Service Representative II in Syracuse, NY
    Current Employee - Financial Service Representative II in Syracuse, NY

    I have been working at Redbox (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Basically make your own schedule, company car, a TON of vacation days, watching movies before they are released, most importantly...great people to work for who truly care about their employees. Job is perfect for anyone looking for an easy job.

    Cons

    Some issues would be that there is no real room for advancement or department change if you do not live in Oak Brook, Illinois. Basically you only have merchandisers (FSR1), techs (FSR2) and the manager (ROS) in any market. If you want to do something outside of the field, you will either have to move or find a new job.

    Advice to Management

    No adivice, I can understand why the business is the way it is.


  3. Excellent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woodland Hills, CA
    Current Employee - Anonymous Employee in Woodland Hills, CA

    I have been working at Redbox

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    This place is amazing. I have no complaints.

    Cons

    There are no cons to working here, i look forward to coming into work everyday.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great job with excellent benefits!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Support Representative in Portland, OR
    Current Employee - Field Support Representative in Portland, OR

    I have been working at Redbox full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible schedule, the benefits and paid time off are awesome! Not micro managed, work independently and unsupervised.

    Cons

    Will spend a lot of time driving and sitting in traffic. If you're an impatient person, then it's not for you.

    Advice to Management

    Continue recognizing individual achievements and award for hard work, it makes better employees.


  6. One of the best companies I've worked for...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Redbox full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Laid back environment, good people, leadership is present and comes around often. Decent pay Nice benefits Other perks Free movie rentals

    Cons

    Sometimes too laidback Can appear as if direction is not known


  7. Helpful (1)

    With the change in management, the culture and overall feel of being valued has changed for the worst.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Redbox

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good work life balance, competitive pay, free movie & game rentals, solid benefits. Really love the people that work there, a great team.

    Cons

    Leadership is very disconnected and vision & goals are constantly changing, making it difficult to feel passionate about the business and our individual roles.

    Advice to Management

    Morale is low because of unkept promises and constantly pivoting vision for the company. Consistency, follow-through and rewarding your best employees should help that.


  8. Helpful (1)

    FSR1

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSR1 in Fort Worth, TX
    Current Employee - FSR1 in Fort Worth, TX

    I have been working at Redbox full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Redbox started out in North TX really great. Real teamwork and excitement over building a new business. Lots of lasting friendships were made and everyone worked really hard to help grow the company. Upper mgmt actually listened to suggestions - since we were the ones actually doing the work and they were sitting in an office in Chicago. Benefits were great too.

    Cons

    About 2 yrs in, Coinstar bought them out and everything changed. Micro managing began and promises weren't kept. Trust was a thing of the past. Upper mgmt never worked in the field and therefore hadn't a clue what it was like. THEY determined how long it should take to service a machine and we in the field KNEW how inaccurate that was. Then they let a computer figure out our routes for us. We were doing just fine on our own. Anyway...... that was a long time ago and several other companies have bought them since then. I loved my job, but hated the impersonal atmosphere it took on. However, I lasted 7 years.

    Advice to Management

    This management is unknown to me, but they are probably similar to those who came before and they don't listen to advice. Only those managers in the very beginning took suggestions. Didn't always use them, but at least listened. They are somewhat successful, so who am I to try to offer advice. However, I'm sure the wheel will turn again and someone else will buy them out and the cycle will continue. Applicant beware!


  9. good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSR1 in Evansville, IN
    Current Employee - FSR1 in Evansville, IN

    I have been working at Redbox

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good job overall i like it

    Cons

    oakbrook terrace controls it all

    Advice to Management

    good


  10. Helpful (8)

    Get Out Now. (Field Ops and others)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Supervisor
    Current Employee - Regional Supervisor

    I have been working at Redbox full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are ok for this size company. Dress is casual almost too much, some of the clothing choices for management has a lot to be desired. Vacation is standard or above. Field Reps/the people in the trenches and some @ OBT. A lot of props need to go out to individuals and departments that are trying their best to bring a thriving culture to a dying technology.

    Cons

    Where dose one start? A lot has already been said of the decline. However, all “corporations” grow/cultivate-farm/harvest and fallow then repeat. This is cyclical of all business models and redbox is no different. With proper leadership and direction these cycles can continue for lifetimes; without it death. In this case a slow and painful one. The real problems are threefold. First, Coinstar/Outerwall is a poorly run company who’s stock is nowhere without redbox. Just take a look at the LOB (line of business disasters). Secondly, is redbox’s inability to acquire and maintain proper leadership? Thirdly is the most traumatic, middle to upper management. *There are countless VP’s, Directors, and Regionals that really need to be trimmed down and replaced. Not that they are not kind, nice, or even funny people who can do a job, but the model that made redbox is long gone and attrition along with fresh perspectives are needed to guide this listing barge into its sunset; so maybe people can feel better about what they are doing and why. Instead of NOT talking about the 1000 pound elephant in the room. Preservation mode is rampant. Backstabbing is at an all time high. And contingency plans are in place. If redbox is not sold or restructured it will not be here in six months let along six years. Yet, cutbacks and bean counting are taking place in the field not at Corporate, smells bad to the naked nose. One round has trounced a large percentage of lower management in the release of ROS’ and few RM’s in 2014. Canada has just shut down. Now think, “What is to come?” Just as most things that take the path of least resistance the low hanging fruit is all but plucked. Be forewarned my dear reader, and take heed. Do not climb aboard this barge of hot garbage on fire listing and floating away from the pier of success. For those of us still here it’s not that bad or is it? As the tale goes of the hound dog hollering on the porch: “Why kind Sir does your dog whine with such vigor while just laying on the porch?” “Well that’s easy, he is laying on a sharp nail.” “My Goodness! Why doesn’t he just move?” “Well, I recon, it don’t hurt that bad.”

    Advice to Management

    The heck with management (*see above under cons). A final note to the reader of this quaint diatribe. If looking for a resume padder or a place to learn a couple of things in the short term go for it. For us here learn what you can before your move on or are force to.


  11. Helpful (2)

    If you don't mind constant change, you can find great success.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL

    I have been working at Redbox

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Redbox culture is in transition from matured start up to corporate. That being said it is and will never be the stuffy environment most old school work environments will be. It is a comfortable environment with many motivated and intelligent people. There are opportunities to grow and a flexible work environment allows you to work hard and still have some work life balance.

    Cons

    Redbox is still less than 15 years old so there has been a decent amount of change from year to year. Some of the decisions by the upper management in recent years have not always worked in the companies favor and it has been the cause for re-orgs and budget shifts. While the company is still successful, it is sometimes hard to see a long term career in such a volatile environment. In the short term, it is great to get some experience, work with great people and have short term successes.

    Advice to Management

    Expand the product offering and find a course everyone can get behind. Stick with it and drive the company in a true direction.



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