Redbox Reviews

Updated August 25, 2015
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Mark Horak
6 Ratings

Pros
  • good benefits and vacation time (in 15 reviews)

  • The first place I worked at that allowed me to have a work/life balance (in 7 reviews)

Cons
  • Upper management never makes it feel like they understand what the field has to endure (in 9 reviews)

  • This can cause serious wear and tear (in 3 reviews)

More Pros and Cons

22 Employee Reviews

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  1. FSR1--company going downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FSR1
    Former Employee - FSR1
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox full-time (More than 5 years)

    Pros

    The only positive used to be working your own hours. They track you every move now and clearly don't trust anyone. They shame you into working without adding tI'm to your paycheck.

    Cons

    Upper management thinks this is more than an entry level position. Constant changes coming down about how to merchandise from people who have never left an office. Every week there's a new step you have to follow because nobody in management trusts you. They won't allow for extra time in your paychecks though. This company is going downhill and everyone can see it.

    Advice to Management

    Give back the freedom to reps because it was the only thing keeping employees happy. If you want to make decisions than come try them out yourself. It's obvious that you don't trust anyone which is a terrible way to manage. This really is an entry level position and nothing more. Being a rep nobody really cares about this job because there's nowhere to move up in the field. You should ask questions like what would work best before making decisions that never work or make sense.


  2. Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Elmhurst, IL
    Former Employee - Anonymous Employee in Elmhurst, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Redbox full-time (More than 3 years)

    Pros

    The fun atmosphere overall, not too stressful of a job. Very casual environment, but almost too casual. Easy to get there.

    Cons

    Way too much turnover in critical positions. Overall lack of communication from the Tower to the field and Annex.

    Advice to Management

    Understand changes effect a lot of people and stop working in your Ivory Tower and get an overall clue.


  3. regional operations supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ros
    Former Employee - Ros
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They provided a cell phone, laptop, and Car. Also all tools used in repairing the machinery. Once upon a time they were one of the best companies to work for. Working from home was nice. They tell you that you can make your own hours.

    Cons

    Regional Operations Supervisors oversee a large geographical area, and the employees who work in it. Employees are able to work when they please from home, this being said the Supervisor has to be available to the Employee when they are working. My team of 8 had members who worked both day and night and on Weekends. I was working well over 100 a week in a salaried position. There is also a lot of backstabbing and in fighting within the organization.

    Advice to Management

    Appreciate your employees like you used to. Better train your supervisors on how to properly discipline employees. Set normal working hours for staff so that ROS's do not burn out.


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  5. Helpful (1)

    FSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FSR1
    Former Employee - FSR1
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I could watch all the new release movies a week before they were in the stores.

    Cons

    The planed routes and time allotted per machine was not realistic. My operatiarations manager was always dropping the ball leaving me in a lurch to pick up the slack. I was a fun at first but then Corprate started taking over.

    Advice to Management

    I proposed that Redbox should of started producing some of its own movie content but Corporate said spending money was out of the question. Spend some money or what Redbox did to BlockBuster is going to happen all over again.


  6. Helpful (1)

    Very shady management who make many excuses for not doing their job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative I
    Former Employee - Field Service Representative I
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Good pay and benefits., if you have no other job options.

    Cons

    In my interview I was either not told that I would be expected to be on-call. They expect you to be on-call to help out other team members, at all times every day of the year. This means that you could be called in the middle of the night or on your days off to go merchandise another team members kiosks or to help out the technicians by trying to get a kiosk up and running again.

    Advice to Management

    Let people know that you expect them to be on-call all the time. Also, take the time to train your employees thoroughly and not make excuses as to why you do not have the time to train the employee in all areas of the job that they need to know.

    Redbox Response

    Apr 1, 2015 – HumanResources

    Redbox does not require Field Service Representatives to work on call hours, though there may be times where additional coverage is required (i.e. vacation coverage, etc…). These requests are ... More


  7. Helpful (9)

    Get Out Now. (Field Ops and others)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Supervisor
    Current Employee - Regional Supervisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Redbox full-time (More than 5 years)

    Pros

    Benefits are ok for this size company. Dress is casual almost too much, some of the clothing choices for management has a lot to be desired. Vacation is standard or above. Field Reps/the people in the trenches and some @ OBT. A lot of props need to go out to individuals and departments that are trying their best to bring a thriving culture to a dying technology.

    Cons

    Where dose one start? A lot has already been said of the decline. However, all “corporations” grow/cultivate-farm/harvest and fallow then repeat. This is cyclical of all business models and redbox is no different. With proper leadership and direction these cycles can continue for lifetimes; without it death. In this case a slow and painful one. The real problems are threefold. First, Coinstar/Outerwall is a poorly run company who’s stock is nowhere without redbox. Just take a look at the LOB (line of business disasters). Secondly, is redbox’s inability to acquire and maintain proper leadership? Thirdly is the most traumatic, middle to upper management. *There are countless VP’s, Directors, and Regionals that really need to be trimmed down and replaced. Not that they are not kind, nice, or even funny people who can do a job, but the model that made redbox is long gone and attrition along with fresh perspectives are needed to guide this listing barge into its sunset; so maybe people can feel better about what they are doing and why. Instead of NOT talking about the 1000 pound elephant in the room. Preservation mode is rampant. Backstabbing is at an all time high. And contingency plans are in place. If redbox is not sold or restructured it will not be here in six months let along six years. Yet, cutbacks and bean counting are taking place in the field not at Corporate, smells bad to the naked nose. One round has trounced a large percentage of lower management in the release of ROS’ and few RM’s in 2014. Canada has just shut down. Now think, “What is to come?” Just as most things that take the path of least resistance the low hanging fruit is all but plucked. Be forewarned my dear reader, and take heed. Do not climb aboard this barge of hot garbage on fire listing and floating away from the pier of success. For those of us still here it’s not that bad or is it? As the tale goes of the hound dog hollering on the porch: “Why kind Sir does your dog whine with such vigor while just laying on the porch?” “Well that’s easy, he is laying on a sharp nail.” “My Goodness! Why doesn’t he just move?” “Well, I recon, it don’t hurt that bad.”

    Advice to Management

    The heck with management (*see above under cons). A final note to the reader of this quaint diatribe. If looking for a resume padder or a place to learn a couple of things in the short term go for it. For us here learn what you can before your move on or are force to.


  8. Helpful (2)

    Great place gone sour!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Ops Supervisor
    Former Employee - Regional Ops Supervisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox full-time (More than 5 years)

    Pros

    in the beginning redbox was all about it's employees AND making money!

    Cons

    When the Co. went public the employees became "consumables"... micromanagement by people whom hadn't a clue what really happened where the rubber hit the road... policies began to change daily and we managing the field were expected to take ownership of things that made no sense and killed morale and productivity...

    Advice to Management

    It hard to give advise to folks whom aren't interested in listening..


  9. Great, now bad

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    When I started: Excellent projects, smart people, great management who provided tools and gave support when needed

    Cons

    Now: no good projects and the smart people and great managers have left so no one to learn from

    Advice to Management

    Either invest more or make cuts. Stop thinking.


  10. Political Corporate

    Former Employee - Director in Oakbrook Terrace, IL
    Former Employee - Director in Oakbrook Terrace, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox full-time (More than a year)

    Pros

    Pay, personal time off and benefits The people on your team are usually very good Most departments get along and cooperate to get the job done

    Cons

    There is no 5 year plan. Outerwall will bleed Redbox dry of cash until the disc and this company are no longer profitable. Sr. Management is out to cover themselves politically and cash in their bonuses and stock grants. Doesn't matter how well you do your job. You meet objectives yet still run out politically.

    Advice to Management

    Look in the mirror and be honest with people. There will continue to be high turnover as they churn people through to try and save an aging soon to be obsolete technology. And try and get some better movies. How many VP and Directors do you need to purchase and market these titles.


  11. Helpful (4)

    Was a great place to work...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Redbox full-time (More than 5 years)

    Pros

    Very casual dress code, PTO policy, and benefits are good. Most co-workers are friendly and willing to help each other out.

    Cons

    Extremely low morale due to multiple rounds of recent lay offs/re-orgs and low bonus payouts. Increasing amount of people leaving the company with upper management not doing anything to address the issue. No solid direction from upper management who are also not in touch with lower levels of employees.

    Advice to Management

    Upper management needs to figure out a direction for the company, boost morale, and find a way to reduce the rate of very talented people leaving the company every week.



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