Redbox

www.redbox.com
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Redbox Reviews

Updated January 29, 2015
Updated January 29, 2015
26 Reviews
2.0
26 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark Horak
26 Ratings

Review Highlights

Pros
  • The company has good benefits, Expect the yearly bonus to go away next year (in 15 reviews)

  • The first place I worked at that allowed me to have a work/life balance (in 7 reviews)


Cons
  • Upper management fails to follow through accessing machine failures and maintenance (in 9 reviews)

  • This can cause serious wear and tear (in 3 reviews)

More Highlights

26 Employee Reviews Back to all Reviews

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  1.  

    Big mistake. Undervalued, underpaid. Harassed for being a minority.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Representative in Salt Lake City, UT
    Current Employee - Field Service Representative in Salt Lake City, UT

    I have been working at Redbox full-time (more than 3 years)

    Pros

    Health insurance, dress code, and direct deposit.

    Cons

    See above, not a place to be if you don't fit into the "club".

    Advice to ManagementAdvice

    Manage your ROS's and Regional Managers more closely.

    Doesn't Recommend
    Negative Outlook

    Redbox Response

    Jan 30, 2015HumanResources

    In keeping with the Company’s values of respect and integrity, we are committed to providing a workplace free from intimidation and harassment. Violations of this policy are taken seriously from all ... More

  2. 2 people found this helpful  

    Field Support Rep I -( FSR 1) - Quit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Support Representative I in Midwest City, OK
    Former Employee - Field Support Representative I in Midwest City, OK

    I worked at Redbox

    Pros

    -First of let me start off by saying when I started, I got all the support from my boss and direct coworkers. They we're more than supportive in training and helping answering calls even when they weren't obligated to or we're with family.
    -Somewhat flexible hours
    -Fridays usually off
    -You can be on your own
    -part-time position that can be considered full-time.

    Cons

    1) Micromanaged, I hired on shortly after as Outerwall took over Red box. From what I heard it was a pleasant place to work before the take over, but they don't have all their ducks in a line. The training is rather minimal. You learn on the job a lot. There should be more streamlined training process at corporate. However, that likely won't happen because they probably don't plan on keeping employee's for that long. Which brings me to my next con....

    2) For an FSR 1, there is no company car, no fleet vehicle, let alone a car allowance outside of the mileage reimbursement which can be cumbersome in terms of detailing routes. They pay for your mileage reimbursement but what really is the problem is that your using your OWN vehicle, and depending on your route, you will be stopping and starting your vehicle upwards of 15-25x a day giving the engine 10-20minutes of rest in between. It's very stressful on engines. Despite the fact that you'll pack on the miles, It's not the mileage you'll be worried about. You would think for a company that requires you to drive a vehicle all day, they would invest a little more into that aspect of the job.

    3) Onto the next con, your vehicle will be jam packed with boxes of dvd's and marketing product. Sure you can empty your vehicle out, but that will get old unloading the boxes every time. You actually should have a SUV with significant room for the boxes, marketing material plus a tote bag filled with supplies.

    4) The machines are for the most part outside with some select counties having things different. What this translates to is to sometimes an unsafe environment. In certain areas these things get broken into quite a bit. You also have to do the job when it's raining, snowing, hot or cold. You'll be on the ground at times whether that's dirty cement/snow or ice. Most of the machines do not have awnings over them.

    5) People will talk to you and sometimes hassle or even harass you which can be expected, but it will be annoying at the very least while your trying to answer there questions while they are completely oblivious to the fact that you are trying to do a job. God-bless em, but kids are even worse. At least kids with oblivious parents. They will pull out DVD's artwork knock over stacked piles that your counting. That's another thing, your taught to multitask so you'll have to manage and keep close watch over product because it can and will disappear whether it's your fault or somebody Else's.

    6) The pay for this kind of position is not where it should be. I believe average hourly salary is around $12-15, however it realistically should be somewhere between $16-20.

    Advice to ManagementAdvice

    1) Give the FSR 1 some sort of company car/fleet vehicle to use during the day or at the bare minimum a car allowance outside of the mileage reimbursement. They drive a lot.
    2) Review training process
    3) Consider increase pay
    4) Try to spend the extra money to have the machines inside the stores. It's not only safer to the employee, but it's also safer for the customer. Also customers don't want to stand outside when it's raining or snowing.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    Too much drama.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Redbox full-time (more than 5 years)

    Pros

    Benefits good. Paid time off good for senior tenured employees.

    Cons

    Drama by direct superior and superiors going up. Upper management fails to follow through accessing machine failures and maintenance. HR fails to take steps in ensuring field employees are treated fairly.

    Advice to ManagementAdvice

    Listen to from bottom side up. If someone quits stream the freaking hiring process, and back fill ASAP. Stop expecting teams to pick up slack for a vacant position. Provide certifications for FSR 2. Practice what you preach and hire from within on levels not just fsr1 to fsr 2. FSR 3 position needed to better train fsr 2 and travel to train others. Marketing department is a joke and key failure into branding our name in households in America.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Leaves a sore taste in your mouth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Downers Grove, IL
    Former Employee - Customer Service Representative in Downers Grove, IL

    I worked at Redbox full-time (more than 3 years)

    Pros

    Very casual dress code, PTO policy, and benefits are good. Most co-workers are friendly and willing to help each other out

    Cons

    Horrible communication with employees. You would find out from a customer about a site wide issue before internally.

    Doesn't Recommend
    Approves of CEO
  6. 1 person found this helpful  

    Started of great, ended up really bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Oak Brook, IL
    Former Employee - Manager in Oak Brook, IL

    I worked at Redbox full-time (more than 3 years)

    Pros

    Talented group of software engineers. For the most part compensation was good. Raises were not the greatest, so be sure to get your money up front. Benefits were pretty good. Had more perks in the beginning, but as purse strings began to tighten, they went away.

    Cons

    Crappy upper management. Poor decision making when layoffs had to happen. No long term approach for dealing with the demise of DVD rentals.

    Advice to ManagementAdvice

    Don't lay people off based on tenure. We aren't blue-collar workers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Good place, if you're lucky

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Support Representative II in Orlando, FL
    Current Employee - Field Support Representative II in Orlando, FL

    I have been working at Redbox full-time (more than 5 years)

    Pros

    Depending you position you get mileage reimbursement; or are supplied a company vehicle. Good benefits. Flexible working schedule.

    Cons

    Shortly after the coinstar buyout many changed took place and they were not for the better. I have been with company for years and no opportunity has been given to move up. Everytime a position opens it is given to an external candidate. Without any consideration of internal employees. Field is stuck in regards to moving up

    Advice to ManagementAdvice

    Field has no room for advancement. Big on communicating plans and opportunities from within yet over the years any advancement within market I was told too far or not even acknowledged at all. Even after applying.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    FSR2

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fsr2 in Chicago, IL
    Former Employee - Fsr2 in Chicago, IL

    I worked at Redbox full-time (more than a year)

    Pros

    good benefits and vacation time

    Cons

    company is always changing policies and procedures

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
  9. 2 people found this helpful  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Redbox full-time (less than a year)

    Pros

    The training was fairly good.

    Cons

    How the call center is operated. Had to raise a flag for help and go to the washroom.

    Advice to ManagementAdvice

    Get rid of having to raise a flag for help! Have enough people on the floor to efficiently answer questions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Field Support Rep II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Representative Level II
    Former Employee - Field Service Representative Level II

    I worked at Redbox full-time (more than 3 years)

    Pros

    get to watch movies first and for free. dress code, very relaxed. good benefits (i.e medical, dental....)

    Cons

    Way too Micro Managed! Corporate has no idea what goes on or what it takes to run the field ops. Has no clue how or what it takes to maintain kiosks in rural/remote areas. Lots of travel (1,000+ miles) a week, yes a WEEK! Winter time can be brutal. Working on outdoor kiosks in -20 degree weather.

    Advice to ManagementAdvice

    Can't evaluate all techs with one generic "cookie cutter" metrics. Remote/Rural techs travel hundreds of miles and only able to get to a few machines while "in city" techs can get to 10+ machines in the same amount of time. Then during review remote techs are told they haven't done enough. Also management needs to understand that kiosks are not "just down at the end of hall and turn right at the water cooler", some of them are in very remote locations and someone has to go to them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Great people, casual environment...absentee management that renegs on stated values...useful as a stepping-stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Oakbrook Terrace, IL
    Former Employee - Senior Software Engineer in Oakbrook Terrace, IL

    I worked at Redbox full-time (more than 3 years)

    Pros

    Decent compensation package. Great teamwork (within each impenetrable silo). Willing to invest in latest technologies and spend cash like crazy. People walking around in flip-flops if that's important to you. Most people below director level are good, honest and hard-working people. A good place to work if you aren't expecting long-term career growth.

    Cons

    Most unstable management I've seen in my career (two huge re-orgs and several other disruptive changes in 18 months).. Career advancement is almost impossible as growth has all but stopped and the old guard is too busy trying to preserve their kingdom. Director level and above mostly only looking out for themselves. Discontinued bonuses and layoffs for Christmas. When almost 100% of employees who have been around for several years are jaded and perpetually 'looking for new opportunities' - something's up.

    Advice to ManagementAdvice

    Consider whether your 'let them eat cake' management is really in the best interest of the company or yourselves...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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