Redbox Reviews

Updated July 15, 2014
Updated July 15, 2014
111 Reviews
2.9
111 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark Horak
12 Ratings

Review Highlights

Pros
  • The company has good benefits, Expect the yearly bonus to go away next year (in 15 reviews)

  • The first place I worked at that allowed me to have a work/life balance (in 7 reviews)


Cons
  • Middle and Upper management unsure of how to execute and what new ideas to pursue (in 7 reviews)

  • This can cause serious wear and tear (in 3 reviews)

More Highlights

23 Employee Reviews Back to all reviews

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  1.  

    Leaves a sore taste in your mouth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Downers Grove, IL
    Former Employee - Customer Service Representative in Downers Grove, IL

    I worked at Redbox full-time (more than 3 years)

    Pros

    Very casual dress code, PTO policy, and benefits are good. Most co-workers are friendly and willing to help each other out

    Cons

    Horrible communication with employees. You would find out from a customer about a site wide issue before internally.

    Doesn't Recommend
    Approves of CEO
  2.  

    Started of great, ended up really bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Oak Brook, IL
    Former Employee - Manager in Oak Brook, IL

    I worked at Redbox full-time (more than 3 years)

    Pros

    Talented group of software engineers. For the most part compensation was good. Raises were not the greatest, so be sure to get your money up front. Benefits were pretty good. Had more perks in the beginning, but as purse strings began to tighten, they went away.

    Cons

    Crappy upper management. Poor decision making when layoffs had to happen. No long term approach for dealing with the demise of DVD rentals.

    Advice to ManagementAdvice

    Don't lay people off based on tenure. We aren't blue-collar workers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Good place, if you're lucky

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Support Representative II in Orlando, FL
    Current Employee - Field Support Representative II in Orlando, FL

    I have been working at Redbox full-time (more than 5 years)

    Pros

    Depending you position you get mileage reimbursement; or are supplied a company vehicle. Good benefits. Flexible working schedule.

    Cons

    Shortly after the coinstar buyout many changed took place and they were not for the better. I have been with company for years and no opportunity has been given to move up. Everytime a position opens it is given to an external candidate. Without any consideration of internal employees. Field is stuck in regards to moving up

    Advice to ManagementAdvice

    Field has no room for advancement. Big on communicating plans and opportunities from within yet over the years any advancement within market I was told too far or not even acknowledged at all. Even after applying.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    FSR2

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fsr2 in Chicago, IL
    Former Employee - Fsr2 in Chicago, IL

    I worked at Redbox full-time (more than an year)

    Pros

    good benefits and vacation time

    Cons

    company is always changing policies and procedures

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
  6. 1 person found this helpful  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Redbox full-time (less than an year)

    Pros

    The training was fairly good.

    Cons

    How the call center is operated. Had to raise a flag for help and go to the washroom.

    Advice to ManagementAdvice

    Get rid of having to raise a flag for help! Have enough people on the floor to efficiently answer questions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Field Support Rep II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Representative Level II
    Former Employee - Field Service Representative Level II

    I worked at Redbox full-time (more than 3 years)

    Pros

    get to watch movies first and for free. dress code, very relaxed. good benefits (i.e medical, dental....)

    Cons

    Way too Micro Managed! Corporate has no idea what goes on or what it takes to run the field ops. Has no clue how or what it takes to maintain kiosks in rural/remote areas. Lots of travel (1,000+ miles) a week, yes a WEEK! Winter time can be brutal. Working on outdoor kiosks in -20 degree weather.

    Advice to ManagementAdvice

    Can't evaluate all techs with one generic "cookie cutter" metrics. Remote/Rural techs travel hundreds of miles and only able to get to a few machines while "in city" techs can get to 10+ machines in the same amount of time. Then during review remote techs are told they haven't done enough. Also management needs to understand that kiosks are not "just down at the end of hall and turn right at the water cooler", some of them are in very remote locations and someone has to go to them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Great people, casual environment...absentee management that renegs on stated values...useful as a stepping-stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Oakbrook Terrace, IL
    Former Employee - Senior Software Engineer in Oakbrook Terrace, IL

    I worked at Redbox full-time (more than 3 years)

    Pros

    Decent compensation package. Great teamwork (within each impenetrable silo). Willing to invest in latest technologies and spend cash like crazy. People walking around in flip-flops if that's important to you. Most people below director level are good, honest and hard-working people. A good place to work if you aren't expecting long-term career growth.

    Cons

    Most unstable management I've seen in my career (two huge re-orgs and several other disruptive changes in 18 months).. Career advancement is almost impossible as growth has all but stopped and the old guard is too busy trying to preserve their kingdom. Director level and above mostly only looking out for themselves. Discontinued bonuses and layoffs for Christmas. When almost 100% of employees who have been around for several years are jaded and perpetually 'looking for new opportunities' - something's up.

    Advice to ManagementAdvice

    Consider whether your 'let them eat cake' management is really in the best interest of the company or yourselves...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Used to be a great place to work, now it's gotten depressing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Redbox full-time (more than 3 years)

    Pros

    The general folks you work with on a day-to-day basis are awesome and used to be very motivated and customer-centric. Perhaps it will be that way again.

    Cons

    The execs don't seem to have a clue what they're doing, and the recent layoffs didn't help. I'm hopeful that they can recapture their original spirit

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    The only professional job I've ever held where you're required to work more, but make less.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Representative I
    Former Employee - Field Service Representative I

    I worked at Redbox full-time (more than 5 years)

    Pros

    Excellent medical, dental & vision health benefits package. Very good paid time off (PTO) package, right from the start of employment

    Cons

    Job flexibility, once the hallmark of being a Redbox field employee (FSR) has given way to micromanaged, corporate-based control. Feedback is paid lip service by top management. An FSR is viewed as a "map coordinate", not a valued asset. Field employees are all treated as the "least common denominator". With bonuses on the way of the dodo bird, there is little incentive to excel. The best of the field employees will be among the first to leave as the job market improves.

    Advice to ManagementAdvice

    Cost containment should be implemented on the corporate/salaried level and not born predominately by the lowest paid employees, the field service reps (FSR's). Listen to Wall Street and discontinue giving away the Redbox brand with discount promo codes. Perhaps then field employees will once again earn full time pay for fulltime work, instead of fulltime work for part time pay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Started out great but has been going down hill with route ops not understanding traffic flow,rain, or road construction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FSR1
    Current Employee - FSR1

    I have been working at Redbox full-time (more than 5 years)

    Pros

    The company has good benefits, Expect the yearly bonus to go away next year.

    Cons

    No one listens to issues, people are lying about their time worked to keep their jobs

    Advice to ManagementAdvice

    Listen to your field employees when they say it is impossible to have the same amount of time allowed to work when things change on a weekly basis, but our time allowed to work is never changed. Have been threatened to either lie about my time so I can keep my job, or if I put down what I really worked for the week, I get reprimanded. A storm, a traffic wreck, tire blowout, nothing is a good enough reason to go over on your time. Company preaches honesty but they don't practice it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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