Redbox

  www.redbox.com
Work in HR? Unlock Free Profile

Redbox Reviews

Updated Jul 15, 2014
All Employees Current Employees Only

3.0 104 reviews

25% Approve of the CEO

(no image)

Mark Horak

(8 ratings)

49% of employees recommend this company to a friend

Review Highlights

Pros
  • The first place I worked at that allowed me to have a work/life balance(in 7 reviews)

  • The company has good benefits, Expect the yearly bonus to go away next year(in 12 reviews)


Cons
  • Middle and Upper management unsure of how to execute and what new ideas to pursue(in 7 reviews)

  • Some people that have been here for awhile are stuck in their ways and don't often give some new ideas a chance(in 4 reviews)

23 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Leaves a sore taste in your mouth

    Customer Service Representative (Former Employee) Downers Grove, IL

    ProsVery casual dress code, PTO policy, and benefits are good. Most co-workers are friendly and willing to help each other out

    ConsHorrible communication with employees. You would find out from a customer about a site wide issue before internally.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Started of great, ended up really bad.

    Manager (Former Employee) Oak Brook, IL

    ProsTalented group of software engineers. For the most part compensation was good. Raises were not the greatest, so be sure to get your money up front. Benefits were pretty good. Had more perks in the beginning, but as purse strings began to tighten, they went away.

    ConsCrappy upper management. Poor decision making when layoffs had to happen. No long term approach for dealing with the demise of DVD rentals.

    Advice to Senior ManagementDon't lay people off based on tenure. We aren't blue-collar workers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good place, if you're lucky

    Field Support Representative II (Current Employee) Orlando, FL

    ProsDepending you position you get mileage reimbursement; or are supplied a company vehicle. Good benefits. Flexible working schedule.

    ConsShortly after the coinstar buyout many changed took place and they were not for the better. I have been with company for years and no opportunity has been given to move up. Everytime a position opens it is given to an external candidate. Without any consideration of internal employees. Field is stuck in regards to moving up

    Advice to Senior ManagementField has no room for advancement. Big on communicating plans and opportunities from within yet over the years any advancement within market I was told too far or not even acknowledged at all. Even after applying.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    FSR2

    Fsr2 (Former Employee) Chicago, IL

    Prosgood benefits and vacation time

    Conscompany is always changing policies and procedures

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Call Center

    Anonymous Employee (Former Employee)

    ProsThe training was fairly good.

    ConsHow the call center is operated. Had to raise a flag for help and go to the washroom.

    Advice to Senior ManagementGet rid of having to raise a flag for help! Have enough people on the floor to efficiently answer questions.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Field Support Rep II

    Field Service Representative Level II (Former Employee)

    Prosget to watch movies first and for free. dress code, very relaxed. good benefits (i.e medical, dental....)

    ConsWay too Micro Managed! Corporate has no idea what goes on or what it takes to run the field ops. Has no clue how or what it takes to maintain kiosks in rural/remote areas. Lots of travel (1,000+ miles) a week, yes a WEEK! Winter time can be brutal. Working on outdoor kiosks in -20 degree weather.

    Advice to Senior ManagementCan't evaluate all techs with one generic "cookie cutter" metrics. Remote/Rural techs travel hundreds of miles and only able to get to a few machines while "in city" techs can get to 10+ machines in the same amount of time. Then during review remote techs are told they haven't done enough. Also management needs to understand that kiosks are not "just down at the end of hall and turn right at the water cooler", some of them are in very remote locations and someone has to go to them.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Great people, casual environment...absentee management that renegs on stated values...useful as a stepping-stone

    Senior Software Engineer (Former Employee) Oakbrook Terrace, IL

    ProsDecent compensation package. Great teamwork (within each impenetrable silo). Willing to invest in latest technologies and spend cash like crazy. People walking around in flip-flops if that's important to you. Most people below director level are good, honest and hard-working people. A good place to work if you aren't expecting long-term career growth.

    ConsMost unstable management I've seen in my career (two huge re-orgs and several other disruptive changes in 18 months).. Career advancement is almost impossible as growth has all but stopped and the old guard is too busy trying to preserve their kingdom. Director level and above mostly only looking out for themselves. Discontinued bonuses and layoffs for Christmas. When almost 100% of employees who have been around for several years are jaded and perpetually 'looking for new opportunities' - something's up.

    Advice to Senior ManagementConsider whether your 'let them eat cake' management is really in the best interest of the company or yourselves...

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Used to be a great place to work, now it's gotten depressing.

    Anonymous Employee (Current Employee)

    ProsThe general folks you work with on a day-to-day basis are awesome and used to be very motivated and customer-centric. Perhaps it will be that way again.

    ConsThe execs don't seem to have a clue what they're doing, and the recent layoffs didn't help. I'm hopeful that they can recapture their original spirit

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    The only professional job I've ever held where you're required to work more, but make less.

    Field Service Representative I (Former Employee)

    ProsExcellent medical, dental & vision health benefits package. Very good paid time off (PTO) package, right from the start of employment

    ConsJob flexibility, once the hallmark of being a Redbox field employee (FSR) has given way to micromanaged, corporate-based control. Feedback is paid lip service by top management. An FSR is viewed as a "map coordinate", not a valued asset. Field employees are all treated as the "least common denominator". With bonuses on the way of the dodo bird, there is little incentive to excel. The best of the field employees will be among the first to leave as the job market improves.

    Advice to Senior ManagementCost containment should be implemented on the corporate/salaried level and not born predominately by the lowest paid employees, the field service reps (FSR's). Listen to Wall Street and discontinue giving away the Redbox brand with discount promo codes. Perhaps then field employees will once again earn full time pay for fulltime work, instead of fulltime work for part time pay.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Started out great but has been going down hill with route ops not understanding traffic flow,rain, or road construction

    FSR1 (Current Employee)

    ProsThe company has good benefits, Expect the yearly bonus to go away next year.

    ConsNo one listens to issues, people are lying about their time worked to keep their jobs

    Advice to Senior ManagementListen to your field employees when they say it is impossible to have the same amount of time allowed to work when things change on a weekly basis, but our time allowed to work is never changed. Have been threatened to either lie about my time so I can keep my job, or if I put down what I really worked for the week, I get reprimanded. A storm, a traffic wreck, tire blowout, nothing is a good enough reason to go over on your time. Company preaches honesty but they don't practice it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Worked for Redbox? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.