Regus

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Regus Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

2.8 323 reviews

55% Approve of the CEO

Regus Chief Executive and Director Mark Dixon

Mark Dixon

(201 ratings)

46% of employees recommend this company to a friend

Review Highlights

Pros
  • The benefits are good cause they have not raised our rates in a while(in 13 reviews)

  • It depends of the job you've got there is generally a good work-life balance(in 11 reviews)


Cons
  • Middle & upper management seem completely out of touch with what happens locally(in 25 reviews)

  • Frustrating by the lack of communication(in 9 reviews)

66 Employee Reviews Back to all reviews
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    Great Carreer Path for 10+ years

    General Manager (Current Employee) San Francisco, CA

    ProsI have worked for Regus for 10+ years and can sincerely say that I have enjoyed the experience 95% of the time. I think if we're all honest with ourselves we realize that we can't be happy all the time.

    Regus is a very dynamic company. Over the past 10 years not a lot has changed regarding "what we do", but "how we do it" changes very frequently. The fact that we never become stagnant keeps me on my toes all the time and I enjoy it. I don't think there has ever been a day that I have looked at my watch at 3pm and tried to figure out how to fill the rest of my day. On the contrary, I look at my watch and have to re-prioritize to figure what the most important tasks to squeeze in the remainder of the day are. If you like this fast pace, Regus is for you. If you don't like change and a fast paced environment, I don't recommend it for you.

    The company is full of very good and highly dedicated people, I should know, I'm surrounded by them and am one of them. I believe in the concept, products and the changing global trend of mobile working.

    The GM position is one of sales and operations you need to be good at both. Those who cannot gain respect from a prospect, give good sales presentations or ask for the business struggle, conversely, those who cannot manage or motivate a team of employees will also struggle.

    I'll be honest, it's a demanding job and you're going 95% of the time, but if you're one who realizes hard work pays off then Regus is a great place for you. I've been promoted 12 times with Regus in ten years and have learned a ton. You just need to determine if it's right for you.

    ConsRegus has its share of negative reviews posted on the web, as there are with a lot of other companies and restaurants. Being as large as Regus is, it has had some bad hires over time that have unfortunately created negative customer service situations and made bad business decisions that reflect poorly on the company as a whole. Regus has recognized his and is taking great strides to correct this. The good news is that these "bad hires" are typically spotted quickly and are managed out, the bad news is that they occasionally spoil a number of good hard working people that I wish were still on board.

    Advice to Senior ManagementIt's great to see strides taken here, but please continue to focus on fostering a strong sense of community within the Regus team members. There is progress that can be made here.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Best Decision of my Life

    General Manager (Current Employee) San Jose, CA

    ProsGreat Work Life Balance, Great Support from Upper Management and Peers, If you are good at sales, you will thrive in this environment. When you work hard you get paid.

    ConsThe Internal systems are dated and frustrating to use. Some of the people that have been over looked in the past for promotions are bitter towards the company and can create a negative work place for other employees.

    Advice to Senior ManagementSome of the General Managers that have been working for the company for many years are set in there ways and need to move on. They aren't willing to adapt and negatively influence the people that want to succeed. They need to go and open minded adaptable energetic managers need to replace them.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Happy to be here and experiencing first hand why this company is growing everyday!

    General Manager (Current Employee) Sacramento, CA

    ProsInduction training has been very thorough and everyone regardless of level is willing to answer questions, coach, and work together as a team to help new employees get up-to-speed quickly. I've seen in each Center an infectious enthusiasm for finding ways to creatively generate new revenues in parallel to identifying ways to exceed client expectations. Teammates are professional, respectful of each other which reflects well on prospects and clients. Hours of operation and company culture enable employees to achieve work/life balance; another huge positive to working at Regus.

    ConsIt will be really helpful when tablets are provided to be used for sales presentations versus more traditional methods.

    Advice to Senior ManagementContinue to be open-minded and ask for feedback on all aspects of the business to properly identify which methods or tools may be effective or ineffective.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
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    Challenging and rewarding

    General Manager (Current Employee)

    ProsManagement team in my area is amazing. Team work and encouragement abound. Training, while exhausting at times, is good. Multiple databases and systems make figuring out to whom to send issues to a real challenge for newcomers. It is rewarding assisting entrepreneurs and small business persons with their office needs. As a GM, I am encouraged by upper management to be transparent with my clients about all aspects of the Terms & Conditions of their agreement with Regus. As the GM in my center I am given the freedom to make good business decisions for my clients as well as for my center. Regus is an innovative and forward thinking company with impressive growth and goals. If you like things to stay the same and have the attitude that "we have always done it this way" and don't want to adapt, then Regus is most likely not the place for you. Change is the constant at Regus. I love what I do and the team I work with and simply cannot imagine leaving Regus.

    ConsBilling is challenging to say the least. Billing issues crop up monthly and dealing with those issues consumes time which could be better spent elsewhere by the Team Members.

    Advice to Senior ManagementStreamline and consolidate systems. Systems are not always intuitive.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Great insight into the successful minds of Corporate America

    General Manager (Current Employee)

    ProsAmazing leadership with strong values. Organic Growth. Clearly laid out expectations of management.

    ConsLacking merit increases for team members who truly deserve them.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Wonderful, Love my co-workers and clients

    Senior Customer Service Representative (Current Employee) Princeton, NJ

    ProsFast paced, challenging, and fun

    ConsSometimes required to come in early or stay after hours

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    A growing business ahead of the industry trend seeking sales and business minded professionals.

    Area Sales Director (Current Employee)

    ProsOverall, compensation is competitive and can be lucrative for those who achieve targets. Benefits are also impressive - they kick in within 31 days of FT employment and don't cost a bundle. The organization is structured to provide support without micromanaging every second of your work week. And who doesn't appreciate a M-F 8-5 workweek?

    ConsSome people do not acclimate well to change...if so, Regus may not be for you. As Regus continues to grow into new markets, different business initiatives are launched and tested. Some may find it too fast paced. Personally, I welcome the challenge!

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Team - Great Company

    Senior Customer Service Representative (Current Employee) Newport Beach, CA

    ProsFriendly staff
    Great Benefits
    Room for Growth
    Plenty of Locations

    ConsTraining and updating of training materials needs work

    Advice to Senior ManagementStreamlining of products and ways to inform staff should be looked at. I believe there are better procedures.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Regus VP, HR Americas responded to this review

    Apr 30, 2013

    Thank you for taking the time to post your feedback about how great the company and the team have been with Regus. We realize there is a lot of training information to take in and that we are a ... More
    • Culture & Values
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    Very caring company to work for with opportunities to advance

    Client Services Coordinator (Former Employee) Pittsburgh, PA

    ProsDirect involvement with clients,shared commision based on capacity giving initiative to recruit new clients/administrative work

    ConsFlexible work hours not an option

    Advice to Senior ManagementKeep Center morale high by acknowledging center staff for jobs well done. Flex-time an option when possible.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Quick, Flexible, Professional Office Space

    Center Manager (Current Employee) Redwood City, CA

    ProsI enjoy working at Regus as I get to meet people from around the world on a daily basis...my goal is to provide the highest level of customer service and make my clients job easier for them. The employees at Regus are fun, motivated, and hard working. We can transfer anywhere in the world as we have 1300 locations globally. You can't ask for better than that!!!

    ConsThere are often too many people working on a project and there is confusion...we need a little more time to do things on our own and not be micro-managed so much that it is stressfull and takes away from time we could be working on something and being productive.

    Advice to Senior ManagementIt would be great to not have so many meetings and spreadsheets due for everything as it takes time away from being able to actually work on tasks and complete. Invoices need to go back to the way they were, clients are more confused.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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