Regus

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Regus Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

2.8 320 reviews

55% Approve of the CEO

Regus Chief Executive and Director Mark Dixon

Mark Dixon

(200 ratings)

46% of employees recommend this company to a friend

Review Highlights

Pros
  • The benefits are good cause they have not raised our rates in a while(in 13 reviews)

  • It depends of the job you've got there is generally a good work-life balance(in 11 reviews)


Cons
  • Middle & upper management seem completely out of touch with what happens locally(in 24 reviews)

  • Frustrating by the lack of communication(in 9 reviews)

87 Employee Reviews Back to all reviews
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    • Culture & Values
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    Stressful, demeaning environment where it's hard to get ahead. They are constantly finding ways to pay you less.

    Anonymous Employee (Former Employee) Atlanta, GA

    ProsPTO isn't bad, personal growth is pretty much non-existent unless you buy into the brainwashing. Time off Policies depend on who you report to. Regus itself is okay but the person I reported to wouldn't care of your mother died. Dealing with many of the clients is wonderful and the centers themselves are very nice.

    ConsNot enough room here but I'll make an attempt. Culture is awful - everything is about making sales. Centers are very poorly staffed so it's hard to take time off, go to meetings, etc. Managers are supposed to do nothing but sell, at any cost. No consideration is made for individual situations - management is a group of robots with no soul, no empathy. Regus consistently finds ways to pay you less commissions, never gives raises, thinks nothing of making your commute hellish and has some of the worst upper management I've ever seen. One of the directors in Atlanta is losing people left and right - all because they can't stand her and her bosses won't do a thing about it. Some of the directors are great but this one needs to lose her job since she's causing so many good people to leave.

    Advice to Senior ManagementTake a good long look at yourself and then study the companies that are hugely successful. Mimic their cultures, their value of their employees. Those in the field at Regus make all of the money for Directors and up and are treated like dogs.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    What a let down

    Senior Client Service Representative (Current Employee) Baltimore, MD

    ProsConsistent in delivering dissappointment and slaps in the face.

    ConsThey will not pay you for the work you do. Continually add responsibilitie and never increase pay, BUT promise that they will for months (almost ten months) at a time. Complete lack of communication, outdated systems and software that make it almost impossible to do your job even if you are the best at it. As you to wear a suit and light colored shirt daily, even though you are constantly making coffee, cleaning dishes, meeting rooms and day offices and moving furniture. They will make you believe that if you pick up more responsibilty it will result in a raise or promotion-- when in reality neither will EVER happen. Managers treat the Client Service Reps as slaves or minions, giving them little repect, guidence or anything really that a manager is supposed to do. Cut quarterly bonuses to bi-annual bonuses and somehow the bonuses went DOWN. They outsource both billing and IT to cheap companies that do a HORRIBLE job-- this reflects in the customer satisfaction surveys which are HOW YOU ARE BONUSED. So the company is essentially holding the CSRs responsible for job duties they do not even do. RUN AWAY FROM THIS JOB!

    Advice to Senior ManagementStop taking the cheap way out. Stop cutting corners and leaving the people running your centers, THE CSRS, with nothing to work with other than outlandish demands and unrealistic expectations. The turn around rate on employees here is incredible. Hire competent people and pay them accordingly. Stop taking advantage!

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

    6 people found this helpful  

    it's all true....unfortunately

    General Manager (Former Employee) Boston, MA

    ProsNOTHING AT ALL I CAN THINK OF

    ConsWell, I got a pocketful of nothing. I took a job as a GM last year after much debate (read the other online reviews here and read them well) but after my research it seemed like a good company except just bad online reviews. Well, hate to say it but ALL you read that is bad online is very true. This place is micromanaged horribly , changes things with the wind or a whim of what “might work”, basically treats their own clients very badly, and the management is grandfathered in (no matter what anybody tells you, you cannot move up in this company because all of the directors have been there for ages and ages…they drink their own cool aide) but us lowly GM’s and customer service reps are talked to like we are children who have behaved badly on a daily basis. There is no positive encouragement here, nothing but negative talk on how you have not met your sales goals but strangely we all seem to pull it off every month and then again it is like “what have you done for us lately” mentality from our directors and also the Area VP is terrible….talks to us and treats us like we are dirt. Please if you are interviewing with this company, read ALL the reviews on here and really believe the negative reviews. They are all true. If their positive more than likely they paid company employees to write them.

    Advice to Senior Managementto the directors and VPs....stop treating us all so badly!!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
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    2 people found this helpful  

    Lack of investment toward employees

    Senior Customer Service Representative (Former Employee) Chicago, IL

    Pros401k, Vacation time and Health Insurance.

    ConsUpper management does not understand middle management needs. They wanted us to wear black suits everyday, while moving desk and such. There is no room for growth if you don't have a bachelor degree, even know you showed you could do job. The CSRs are treated like dirt from upper management and area managers. They don't every say Good Job. One of the worse non-motivating companies I have ever worked for! . Then the pay is horrible for everything they want you to do.

    Advice to Senior ManagementUpper management needs to learn how to treat ALL of their employees with respect and listen to what they say! Get rid of the black suits,!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    2 people found this helpful  

    Awful organization to say the least...

    Manager (Former Employee)

    ProsAttracted by offices in class A buildings and professional appearances of staff. But remember, the cover (fresh paint and business suits) does not make the book.

    ConsTerrible leadership. Terrible culture. Terrible business practices. Terrible training. Terrible customer support.

    Advice to Senior ManagementMoney (i.e. Commissions/bonuses) does not buy integrity and work ethics. At least, not everyone falls for the carrot. Work on your culture, business practices and leadership team, train your employees, support your customers. Stop over promising and under delivering. You'll attract more clients, talent and retain capable employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Learn your skills and then move on...it isn't worth staying.

    Anonymous Employee (Current Employee)

    ProsThere are lots of opportunities to learn new skills. The clients tend to be awesome individuals to work with who value what you bring to their business. That's about it really.

    ConsThere is little room for growth, as there can only be one person with each title at each center, so unless someone leaves or there is a new center built you can't advance. There are no raises on merit or your increased responsibilities. It's like pulling teeth to get upper management to communicate with you or treat you as part of the team. The job gets more and more difficult, your benefits get worse and worse. The job title is really off...CSR? Really?!?! We're much more akin to office managers and administrative assistants. They pay you based on similarly titled roles in your city, so that lets them pay you significantly less than market rate. The job has changed significantly in the last year as upper management is under pressure to hire less and get more from each employee while also paying them as little as they can. HR violations, nepotism, no value for individual skills - the dress code is stuck in 1985 and the corporate atmosphere doesn't foster new ideas or creative problem solving. Just do whatever the corporate teams send down the pipes. None of them have any experience doing the job they are tasked with, so the solutions end up half done with no forethought or follow-through. Very poor.

    Advice to Senior ManagementTake care of your people. We are the reason your company is successful. Title your employees appropriately. Bring back bonuses at a monthly or quarterly rate. Bring back merit based pay increases and mandatory reviews with center teams. Quit expanding so quickly that you can't keep up with staff, it affects how you are perceived by your clients. Quit transferring management and staff to multiple centers in a year. It feels disorganized and haphazard to your teams and clients. Let centers be in step with the local scene with regards to protocols, center look and dress code. We feel old fashioned and stodgy by comparison. Invest in all products you say you offer - particularly shared working spaces. Look at the pricing structure of our IT and telecoms services, it is so much cheaper for others to use their own, why would they use ours? Quit lining your pockets with the "record breaking profits" and massive growth and share that with your employees and re-invest it in your centers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Worst Company I ever worked for

    AREA SALES MANAGER (Current Employee) Dallas, TX

    Proscolleagues were great at the center level

    Consmanagment is terrible, benefits are bad, read the fine print on everything

    Advice to Senior Managementbe people centric

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Firing spree coming soon

    General Manager (Current Employee) Los Angeles, CA

    ProsPto is good, except it is rarely approved without a fight and you are expected to check messages and work while off

    ConsConstant screaming from above, rollouts that never work, "efficiency" projects that actually create more work, no consistency in messages from VP level.

    Advice to Senior ManagementYour employees are not respected and they know it. Stop the fear management. The RVP loves to preach culture, but he is clueless about what it means and how to foster a good, productive corporate culture. We are about to see a massive firing spree. ADs are being demoted, and there is a new constant message of "you want to be a GM? You MUST do 10 deals, have 65% retention and do 10 tours". Fair enough I guess, except only about 5% of the company does this. Last year the RVP got nailed with about a $4 million lawsuit for wrongful termination because he didn't like hearing about a GM that wanted her employees to like their jobs. Lost that case, cost the company millions. So now he has set parameters that almost no one can meet, is making it clear that many will be fired soon and is using the new parameters to avoid getting sued again. Many will be fired in the next month or so, and the survivors will find themselves managing multiple centers, thereby killing their opportunity for bonus since the dual GM bonus is unattainable. Sorry Regus, many are on to you. Preach culture this, service that all you want. Without actual support you will never grow the company. Avoid working here, they do not promote, there are no raises and you get threatened with your job constantly.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    ASM

    ASM (Current Employee) New York, NY

    ProsVery little micro-managing. Make free international calls from their stupid offices.

    ConsThis place is a mess...... even upper management know's it. They eliminate good strong sales people and put GM's with little to no sales experience in their place. Mark Dixon could care less about the people only his pockets. Its a sinking ship!!

    Advice to Senior Managementyou should all be ashamed!!!!!!!!! I hope your out of business in a year. Your NYC properties are 60% full and your failing...

    Yes, I would recommend this company to a friend

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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Bullied

    CSM (Former Employee) Phoenix, AZ

    ProsIf you need a paycheck

    ConsDon't have your back, don't care about employees at "ground level"

    Advice to Senior ManagementWhy do you feel like you have to look down upon people who are not your equals? I had high hopes when I started working for you, they were quickly smashed. I am now working at another Executive Suite company here in Phoenix and I am treated with the utmost respect. We have an open door policy with the Owner of the company. We are seen as people, who have families, who get sick, and we are also treated as equals, no matter one what level we are on.

    Those positive reviews, I believe are just plants that are probably posted by Regus employees too afraid to speak up. I no longer to go work out of fear, I come to work because I love and am passionate about the company I work for now.

    You may be a great place to have an office, but you are certainly not a great place to work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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