Regus Reviews

Updated April 9, 2015
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
40 Ratings

90 Employee Reviews

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  1. Senior CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative
    Current Employee - Senior Customer Service Representative

    I have been working at Regus full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    5 day work week most of the time.

    Cons

    Being the operations manager without the title or the pay.

    Advice to Management

    Pay your Sr. CSRs more or they Will leave.

  2. Client Services Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Atlanta, GA
    Current Employee - Client Service Representative in Atlanta, GA

    I have been working at Regus full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Hours, benefits, down time

    Cons

    They don't care about their people. You're just another butt in a seat that can easily be replaced. CSRs are not compensated nearly as much as they should be for all that they have to do. Answering phones, cleaning, prepairing fed ex and usps packages, acting as a personal assistant to all of the clients in the center. There is no room for advancement unless you want to be a manager (sales manager) running 2 centers with the salary of 1 center. They trick you when you come in by telling you "this is corporate America" when its really a big shared office space for 1 man businesses that are looking for a place to work from. They dont even ask them for business licenses so these people could be running scams and fraud right under their nose. All they care about is the revenue.

    Advice to Management

    Take better care of your employees

  3. Helpful (6)

    Too much yin, not enough yang.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regus

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The product you offer your customer is first rate.

    Cons

    I have watched professional people reduced to tears because of the condescending manner in which they are frequently treated. They also expanded rapidly on what was, apparently, a very poor estimation of demand. As a result, staffing cut-back have a very small number of people doing the work of many. This, combined with a hodge podge of unintegrated systems, results in much more work than necessary and a very steady decline in the quality of service to the customer.

    Advice to Management

    they wouldn't listen and do not care

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  5. This company makes so much money but doesn't take care of their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regus

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Get's to work with different start up companies.

    Cons

    Terms and Conditions makes it hard to really take care of your clients. So many hidden fees that people don't like.

    Advice to Management

    Take care of your employees or people will keep quitting.

  6. Helpful (1)

    High turnover for a reason

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Regus

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    The clients for the most part are great.

    Cons

    Below standard pay for responsibilities, lack of management knowledge of day to day systems

    Advice to Management

    Promote relationships with front line people

  7. Helpful (1)

    If You Want to Get Ahead, Avoid Like the Plague!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Representative II in Chicago, IL
    Former Employee - Client Service Representative II in Chicago, IL

    I worked at Regus full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I had the opportunity to work with many great colleagues and clients while at Regus, along with receiving telecommunications training. For my first three years with the company, management was great, compensation was good, and they respected our work-life balance.

    Cons

    Staffing cuts trimmed staff levels to the bare minimum in the field. We were discouraged from calling in sick, and taking time off. Senior management was often apathetic to the needs of employees at the centers, and would often spring drastic changes on staff and clients at the last minute. Very little room for growth here. Cost saving measures were drastic and included using staff in suits and ties to move large amounts of office furniture (Which may have been an OSHA violation). Sales staff would make unrealistic promises to lock in sales, which staff would then have to deal with.

    Advice to Management

    Treat your employees the way you would like to be treated. When I was at Regus there was much discontent amongst my colleagues about the amount of work we had to do versus what we were compensated.

  8. Helpful (2)

    Major layoffs

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regus

    Pros

    I can't think of a pro.

    Cons

    Regus just did a major layoff of managers across all departments. This has stayed out of the news.

  9. Helpful (3)

    What a DRAg, no need for intelligence here....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New York, NY
    Current Employee - Customer Service Representative in New York, NY

    I have been working at Regus part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    9-5, no weekends thats it!

    Cons

    Everything..... my brain is dying here. Upper mgmt only cares about sales. Regus over prices everything for low grade amenities and office space. Mediocre facilities and low pay to its employees..... only reason i took a job here was to transition into an Administration career, little did i know Regus was not up to date with its processes and don't have up to date equipment or processes. I'm done. I'm not learning anything but how to be left behind in the past and not advance in life.

    Advice to Management

    no one has a clue.

  10. There are alot of changes in the Corporate world, but Regus has way too many in a short period of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regus part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    PTO time, Benefits are good. Working with the clients is exceptional and they are the ones that appreciate you as an employee.

    Cons

    Negativity among the general managers and the way they treat their employees. If you enjoy working in a sweat shop, this is the place to be. Moving furniture, cleaning kitchens including refrigertors and microwaves, emptying dishwashers and also fitting in time to do your office work. If you are willing to take alot of the blame for mistakes made by others than yourself, then you should interview for the job.

    Advice to Management

    It would be a wise idea for the general managers to have training on how to effectively treat their staff. They have alot on their plate with sales but to avoid so many turnovers, this would be advisable.

  11. Helpful (2)

    Used to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regus

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great concept, great dedicated staff

    Cons

    Regus has been working to cut costs by firing/squeezing out tenured employees who have worked so hard to build the company. They're losing good people, good clients and the future of the business

    Advice to Management

    Find a less painful way to correct the mistakes of the past or there won't be anything left to save.

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