Regus

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Regus Reviews

Updated July 25, 2014
Updated July 25, 2014
338 Reviews

2.8
338 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Regus Chief Executive and Director Mark Dixon
Mark Dixon
208 Ratings

Review Highlights

Pros
  • The benefits are good cause they have not raised our rates in a while (in 13 reviews)

  • It depends of the job you've got there is generally a good work-life balance (in 11 reviews)


Cons
  • Middle & upper management seem completely out of touch with what happens locally (in 25 reviews)

  • Frustrating by the lack of communication (in 9 reviews)

More Highlights

66 Employee Reviews Back to all reviews

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  1.  

    Could be worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Des Moines, IA
    Current Employee - General Manager in Des Moines, IA

    Pros

    If you are beating target, you are pretty left alone. Many of the clients have been great people to meet. Co-workers have been great.

    Cons

    Salary increases were promised then management cancelled, saying it was a temporary thing....they have never revisited and ignore requests for more information. Compensation plans are changed frequently (bonus, commission, etc) and have not favored the employee. They even changed the budget numbers for the first half of the year AFTER the first half of the year had ended.

    Advice to ManagementAdvice

    Learn to communicate, be consistent, and look up "integrity" in a dictionairy

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Not too stable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative  in  New York, NY
    Current Employee - Senior Customer Service Representative in New York, NY

    Pros

    It's a big company with potential

    Cons

    Pay does not reflect workload

    Advice to ManagementAdvice

    Give a plan more than a week to work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    More focused on sales than follow through

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Dallas, TX
    Former Employee - Anonymous in Dallas, TX

    Pros

    No weekends. Pretty lenient. Friendly co-workers.

    Cons

    Lack of pay raises.
    No focus at all on employee morale.
    High employee turnover.
    Lack of growth opportunities, especially in THE US.
    jobs being outsourced.
    Lack of through training and notification of procedure changes.
    Sales staff does anything to make bonus... ie say anything to close the deal.
    Centers are understaffed & lack full training.
    Managers are overworked.
    No incentives outside of sales related.
    Greed will cause business model failure.

    Advice to ManagementAdvice

    Mark Dixon should stop worrying about increasing sakes and worry about retention & fraud prevention.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Good pay, poor global executive leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    Pros

    Pay is above average. Exposure to executives is high. Lots of great mid level employees

    Cons

    Change is constant, communication from top is poor, work life balance can be a challenge

    Advice to ManagementAdvice

    Only change one thing at a time and measure it before making another change. Not everything can be top priority at the same time. Build up support teams to back up communication issues

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Sr. Client Services Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Client Services Representative
    Former Employee - Senior Client Services Representative

    Pros

    It's better than being unemployed, there is Insurance, a paid time off policy, paid holidays, 401K and very top notch work spaces, exposure to many different types of businesses, really nice clients too; huge network of locations

    Cons

    The company is growing tremendously at the expense of its front line workers; years of no annual reviews or pay increases, job titles are deliberately misleading; Sr. Client Service Representative is really an operations/assistant manager position (just without the pay); cannot stress enough how little the company cares about its workers an example is you have to move furniture, clean offices, conference rooms and kitchens IN A SUIT (blue, black, brown or gray solid colors only with matching jacket and pants or skirt or dress) WITH A LIGHT or WHITE color top. Sad to say, but the upper management is totally out of touch with the work force.

    Advice to ManagementAdvice

    Lead by example. Employees are required to have recurring training, those in director's positions and above should spend two weeks (the week before and the week after invoices drop) per year actually working at the center level. Perhaps actually seeing first hand what your team deals with everyday will give a new perspective on some of the policies and procedures that are rolled out.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    A little too long!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Client Service Representative  in  Chicago, IL
    Current Employee - Senior Client Service Representative in Chicago, IL

    Pros

    Great working with different clients on a daily basis... Fast Paced company, company is growing, there are tons and tons of new faces.

    Cons

    Management could use more training, better employee morale, compensation needs to increase and the cpu need to be updated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Good people, bad middle management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative
    Current Employee - Senior Customer Service Representative

    Pros

    Clients are nice and your co-workers probably are too, benefits are solid.

    Cons

    Pay is low. Middle-managers are the worst- arbitrary and capricious.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Interesting work environment and product but disorganization and micromanagement reign

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative
    Current Employee - Senior Customer Service Representative

    Pros

    Good benefits (outside of compensation, which is mediocre), supportive local team, somewhat flexible schedule, networking and learning opportunities

    Cons

    Information systems are not integrated so work is incredibly inefficient. Middle & upper management seem completely out of touch with what happens locally.

    Advice to ManagementAdvice

    If you want CSRs and Senior CSRs to function as operations managers, stop paying and treating them like administrative assistants.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Horrid micro management. Overwhelming sales tactics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Decent benefits. Good product, the centers are all in Class A space. I can see the value that the products bring to a small business.

    Cons

    Horrid micro-management. had a call with my team leader at 7AM and 5PM every day to go over my pipeline. You have CRM software for a reason, utilize it. Trust your employees. Unreasonable expectations. You can't expect an ASM in downtown Chicago to have the same revenue goals as an ASM in a tier 3 city like KC or Des Moines, it's not reasonable. Had deals that were done and district manager came in on the last day of the month, lowered the rate to the point that it was the lowest commission structure, just so the deal could be done by the end of the month.

    Advice to ManagementAdvice

    stop the incessant micro management. This wasn't an entry level position, so don't treat people like an entry level employee. let a plan grow organically, rather than making a change and hoping that it takes root in 2 weeks and changing again.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting  in  Addison, TX
    Former Employee - Accounting in Addison, TX

    Pros

    Good company the job is wonderful. Good benefits. The people there are like family. And I don't think there is anything else that's a pro about this company

    Cons

    Management horrible. Sent pretty much all Corp jobs overseas for cheap labor and robust profits. They do not care about the people they hire at all

    Advice to ManagementAdvice

    You can't help this company

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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