Regus

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Regus Reviews

Updated August 5, 2014
Updated August 5, 2014
338 Reviews

2.8
338 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Regus Chief Executive and Director Mark Dixon
Mark Dixon
208 Ratings

Review Highlights

Pros
  • The benefits are good cause they have not raised our rates in a while (in 13 reviews)

  • It depends of the job you've got there is generally a good work-life balance (in 11 reviews)


Cons
  • Middle & upper management seem completely out of touch with what happens locally (in 25 reviews)

  • Frustrating by the lack of communication (in 9 reviews)

More Highlights

53 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Too many changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    A great concept and fun place to work

    Cons

    The business model has to change to stay profitable and up to date but they are changing too fast and are losing employees and clients.

    Advice to ManagementAdvice

    Slow down and listen to your employees they see all their hard work going down the drain as their peers leave and clients follow.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Progressive company in a content wave of change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Duel Center General Manager
    Current Employee - Duel Center General Manager

    Pros

    Hours, Holidays and Benefits are great! If you are diligent, hard working and committed to success you will have a positive experience! If you are expecting a free ride then move on...this is not the company for you!

    Cons

    The outsourcing of the billing and IT support is challenging to say the least! The time spent trying to complete simple processes is becoming more challenging as the company continues to grow at a rapid pace.

    Advice to ManagementAdvice

    Slow down! Promote from within...especially upper management. It is important for the AD to have spent time in the field and using the programs so that they can effectively support their teams and understand the daily operations as well as the market that they are managing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Loved my co-workers, mixed feelings about the job/company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Helpful team members and a great location. The staff I got to work with were some of the friendliest people I have ever met. Everyone worked great together and always took equal responsibilities.

    Cons

    No professional training for the role. It wasn't stated in the job description but you have to be the on-site IT person, which is difficult.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Senior Client Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Monday through Friday, Holidays and weekends off.

    Cons

    It's sale, sale, sale! If you don't meet your monthly quota, you're getting written up. They threaten your job on a monthly basis. Don't get annual raises or praise.

    Advice to ManagementAdvice

    Learn to speak to people like they are human. Don't make this company a "boys club" for upper management. And try not show favoritism.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    "Lower-Management Staff Amazing! Corporate Structure Needs Improvement!"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Representative  in  Potomac, MD
    Former Employee - Client Service Representative in Potomac, MD

    Pros

    State-of-the art facilities, great clientele, terrific general manager, decent benefits, great work-related responsibilities to help improve you resume!

    Cons

    Constant upper management shifts, poorly-staffed, lack of communication between employees, tedious work-load etc.

    Advice to ManagementAdvice

    Pay better attention to satisfying the needs of your employees!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Wish they cared more about the clients they have and not just about making new sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative
    Current Employee - Client Service Representative

    Pros

    The clients are awesome. My direct boss is just great. The work is very fast paced and you have to be okay with multitasking all the time. This make the day fly by! Bonuses are good and equal about 10% of your annual pay. You get them twice a year (5% + 5%).

    Cons

    The higher levels of management are only and I mean ONLY sales driven. They do not seem to care at all about retaining customers. The district and regional managers berate the general managers every single day and threaten their jobs if they do not produce sales and leads. I've never seen managers with such poor leadership skills. It is so demeaning and verbally abusive. It's like they lead by bullying and name calling.
    There are also no raises or promotions unless you want to go into sales. After listening to them harangue their staff every day, nobody is interested in going there. That leaves ZERO chance of promotion. Instead, they pile on responsibilities that the Center Managers were hired to do and make the Center Managers sell 100% of the time. Of course, these added responsibilities do not come with any extra pay.
    Also, Paid Time Off is one lump amount...sick, vacation, all comes from the same pot. Needless to say, it encourages employees to come in to work deathly sick so as not to use their vacation time.

    Advice to ManagementAdvice

    Send them all to management classes. Encourage your center managers, don't threaten them. Take better care of your existing customers. Give CSR's a reason to stay. Telling them they will never ever get a raise is not very motivating.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Good Longevity, Sucky Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Intelligence  in  Addison, TX
    Current Employee - Business Intelligence in Addison, TX

    Pros

    You have to fight tooth and nail for promotions, work-life balance is great, benefits are pretty good

    Cons

    No annual increases for the past few years, they are VERY stingy with giving employees money for anything including skillset compensation. If they can take advantage of you money wise, they will.

    Advice to ManagementAdvice

    Be willing to reward strong devotion and skillset, don't be so up tight with money.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9.  

    Terrific business to learn business, future opportunity limited

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    Pros

    Regus is a global organization with great opportunities for parallel moves. Great opportunity to learn, not as much opportunity for career advancement as the company advertises.

    Cons

    Numerous outdated systems and processes lead to inefficiencies and frustration. The corporate office largely ignores this yet still expects team members to produce more with fewer resources. Commission and bonus plans are complicated and usually lead to less income than expected.

    Advice to ManagementAdvice

    Many people are realizing their income potential with Regus is going backwards. A little investment in center team members' pay could go a long way towards stopping a potential exodus.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Pleasant but Broke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative  in  Denver, CO
    Current Employee - Client Service Representative in Denver, CO

    Pros

    I love all of the people that I work with. Both the people employed by Regus and the different variety of clients I get to meet on the job are amazing. Full benefits

    Cons

    They don't even come close to paying me what I deserve. For the amount of work that is done the pay should be double. They also messed up on 8000 employee paychecks around Christmas so instead of resolving it they gave everyone $150 dollars. They failed to mention the $150 would be taken out of the next paycheck.

    Advice to ManagementAdvice

    The CEO should cut his Million dollar salary down and share it with the people doing all the work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Customer Service but no investment in employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Senior  in  Washington, DC
    Current Employee - Customer Service Representative Senior in Washington, DC

    Pros

    Great company to work for if fresh out of school. Benefits are good.

    Cons

    If you are unable to multitask this job is not for you. Must be able to wear multiple hats and be ready for whatever the day may bring.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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