Regus

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Regus Reviews

Updated Jul 26, 2014
All Employees Current Employees Only

2.8 323 reviews

55% Approve of the CEO

Regus Chief Executive and Director Mark Dixon

Mark Dixon

(201 ratings)

46% of employees recommend this company to a friend

Review Highlights

Pros
  • The benefits are good cause they have not raised our rates in a while(in 13 reviews)

  • It depends of the job you've got there is generally a good work-life balance(in 11 reviews)


Cons
  • Middle & upper management seem completely out of touch with what happens locally(in 25 reviews)

  • Frustrating by the lack of communication(in 9 reviews)

51 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Progressive company in a content wave of change.

    Duel Center General Manager (Current Employee)

    ProsHours, Holidays and Benefits are great! If you are diligent, hard working and committed to success you will have a positive experience! If you are expecting a free ride then move on...this is not the company for you!

    ConsThe outsourcing of the billing and IT support is challenging to say the least! The time spent trying to complete simple processes is becoming more challenging as the company continues to grow at a rapid pace.

    Advice to Senior ManagementSlow down! Promote from within...especially upper management. It is important for the AD to have spent time in the field and using the programs so that they can effectively support their teams and understand the daily operations as well as the market that they are managing.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Loved my co-workers, mixed feelings about the job/company

    Anonymous Employee (Former Employee)

    ProsHelpful team members and a great location. The staff I got to work with were some of the friendliest people I have ever met. Everyone worked great together and always took equal responsibilities.

    ConsNo professional training for the role. It wasn't stated in the job description but you have to be the on-site IT person, which is difficult.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Senior Client Services

    Anonymous Employee (Current Employee)

    ProsMonday through Friday, Holidays and weekends off.

    ConsIt's sale, sale, sale! If you don't meet your monthly quota, you're getting written up. They threaten your job on a monthly basis. Don't get annual raises or praise.

    Advice to Senior ManagementLearn to speak to people like they are human. Don't make this company a "boys club" for upper management. And try not show favoritism.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    "Lower-Management Staff Amazing! Corporate Structure Needs Improvement!"

    Client Service Representative (Former Employee) Potomac, MD

    ProsState-of-the art facilities, great clientele, terrific general manager, decent benefits, great work-related responsibilities to help improve you resume!

    ConsConstant upper management shifts, poorly-staffed, lack of communication between employees, tedious work-load etc.

    Advice to Senior ManagementPay better attention to satisfying the needs of your employees!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Wish they cared more about the clients they have and not just about making new sales.

    Client Service Representative (Current Employee)

    ProsThe clients are awesome. My direct boss is just great. The work is very fast paced and you have to be okay with multitasking all the time. This make the day fly by! Bonuses are good and equal about 10% of your annual pay. You get them twice a year (5% + 5%).

    ConsThe higher levels of management are only and I mean ONLY sales driven. They do not seem to care at all about retaining customers. The district and regional managers berate the general managers every single day and threaten their jobs if they do not produce sales and leads. I've never seen managers with such poor leadership skills. It is so demeaning and verbally abusive. It's like they lead by bullying and name calling.
    There are also no raises or promotions unless you want to go into sales. After listening to them harangue their staff every day, nobody is interested in going there. That leaves ZERO chance of promotion. Instead, they pile on responsibilities that the Center Managers were hired to do and make the Center Managers sell 100% of the time. Of course, these added responsibilities do not come with any extra pay.
    Also, Paid Time Off is one lump amount...sick, vacation, all comes from the same pot. Needless to say, it encourages employees to come in to work deathly sick so as not to use their vacation time.

    Advice to Senior ManagementSend them all to management classes. Encourage your center managers, don't threaten them. Take better care of your existing customers. Give CSR's a reason to stay. Telling them they will never ever get a raise is not very motivating.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Good Longevity, Sucky Compensation

    Business Intelligence (Current Employee) Addison, TX

    ProsYou have to fight tooth and nail for promotions, work-life balance is great, benefits are pretty good

    ConsNo annual increases for the past few years, they are VERY stingy with giving employees money for anything including skillset compensation. If they can take advantage of you money wise, they will.

    Advice to Senior ManagementBe willing to reward strong devotion and skillset, don't be so up tight with money.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Pleasant but Broke

    Client Service Representative (Current Employee) Denver, CO

    ProsI love all of the people that I work with. Both the people employed by Regus and the different variety of clients I get to meet on the job are amazing. Full benefits

    ConsThey don't even come close to paying me what I deserve. For the amount of work that is done the pay should be double. They also messed up on 8000 employee paychecks around Christmas so instead of resolving it they gave everyone $150 dollars. They failed to mention the $150 would be taken out of the next paycheck.

    Advice to Senior ManagementThe CEO should cut his Million dollar salary down and share it with the people doing all the work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Terrific business to learn business, future opportunity limited

    General Manager (Current Employee)

    ProsRegus is a global organization with great opportunities for parallel moves. Great opportunity to learn, not as much opportunity for career advancement as the company advertises.

    ConsNumerous outdated systems and processes lead to inefficiencies and frustration. The corporate office largely ignores this yet still expects team members to produce more with fewer resources. Commission and bonus plans are complicated and usually lead to less income than expected.

    Advice to Senior ManagementMany people are realizing their income potential with Regus is going backwards. A little investment in center team members' pay could go a long way towards stopping a potential exodus.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Customer Service but no investment in employees

    Customer Service Representative Senior (Current Employee) Washington, DC

    ProsGreat company to work for if fresh out of school. Benefits are good.

    ConsIf you are unable to multitask this job is not for you. Must be able to wear multiple hats and be ready for whatever the day may bring.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    loved my job, mixed feelings about the company.

    General Manager (Current Employee)

    ProsOpportunities to sell into other markets and work with C-Level clients. You can move up if you are a self starter and take control of your career. It's a sink or swim environment. There is never a dull moment (which i prefer)

    ConsToo many distractions which trick down from senior management. Mixed messages on direction of the company during rapid growth and strategy. Employees are not rewarded for their hard work which leads to lack of motivation.

    Advice to Senior ManagementWork on building a company culture and motivating, training and mentoring your teams. Get a strategy in place and get everyone on board to eliminate the daily fire drills! Your hiring process has too many flaws.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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