Rent-A-Center Reviews

Updated April 11, 2015
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Rent-A-Center CEO Robert D. Davis
Robert D. Davis
25 Ratings

159 Employee Reviews

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  1. Helpful (1)

    terrible but pays decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Rent-A-Center

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nothing good about this place. Life draining hole

    Cons

    No work/life balance. Dealing with nasty, I mean NASTY people and homes, including pests like roaches and bed bugs. So many things to list. Management acts like they care but they just regurgitate the same tired lines over and over. Steer clear of this company that thinks that they are a normal retail store but is no more than a legal bookie harassing their "customers" .

    Advice to Management

    Nothing- you don't listen to us anyway.

  2. Helpful (2)

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Pittsburgh, PA
    Former Employee - Store Manager in Pittsburgh, PA

    I worked at Rent-A-Center

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fellow coworkers who are all struggling in quiet desperation trying to do the impossible with nothing to work with.

    Cons

    The entire business model is a obscene exercise in denial. Home office never ever wants to hear that the sky isn't green or pink or whatever color they say it is at the moment. The stores are under unrelenting pressure to meet arbitrary numbers that considering the economy and the client-base is impossible.
      The stores all run short-handed due to the high turn over in employees, but you still have to make up the work and/ or numbers. This may mean 50-100 man-hours a week that 3 to 4 people have to "make up"-every week.
      The district managers are brutal in micro-managing by threat to your job and reminding you by district wide conference call up to 5-times a day that you and your store suck.
      District managers and above don't lead by example and don't care about those they supposedly lead. It's use, abuse, and throw away..
      The wages are low and the work conditions are horrible if not dangerous at times. Employees are regularly subjected to aggressive dogs, cockroaches, bedbugs, fleas, filth, and potentially violent situations trying to recover product that a growing number of "valued customers" are trying to steal. For all that Home Office decided that 48-52 hrs. a week (required) was effecting employees home-life (you can't have 2-days off in a row) so they cut back 3-hours a week and raised the wages $0.30/hr. This was a large loss of income for the employees. The 3-hours was overtime at time and a half, so @ a starting wage of $10.50x1.5x3=$47.25. The 30-cent per hour "raise" was $.30x45=$13.50 or a loss of $33.75 per week. Nice.
      The average customer is on welfare, SSID, retired or the working poor. All of these classes of people have seen their discretionary income drop sharply in the last 7-years. As a response, Home office increased the weekly rate on most every item and then shorten the term length which made an overly or better put excessively expensive merchandise even more so. Aaron's, the major competitor, reduced the weekly rate and extended the term length so the customers wouldn't have to choose between feeding their families or having a bed to sleep in.

    Advice to Management

    Home Office on down will not care about my complaints or reality. the Executives are still making really big money for themselves off of people on welfare, the working poor, and the backs employees in the field.
      The business model worked in the 80's and 90's but is breaking down rapidly. I don't see Rent A Center being a business for much longer. It will either be bought out or go bankrupt.

  3. Helpful (2)

    They do not care about their employees or their customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Clearwater, FL
    Former Employee - Store Manager in Clearwater, FL

    I worked at Rent-A-Center

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This company has nothing that is positive.

    Cons

    Upper management is pitiful. They have no idea what there regional or district Managers are doing. They only care about money.

    Advice to Management

    You need to see what your regional and district managers are doing. I THINK YOU DO AND JUST DON'T CARE.

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  5. horrible very negative atmosphere

    • Comp & Benefits
    • Senior Management
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Rent-A-Center full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Overtime every week decent benefits and 401k options

    Cons

    Don't let them fool you this job is nothing but collections collections collections

    Advice to Management

    Nothing will help this business. Good luck

  6. Horrible management. No respect for employees in the whole district. Endless broken Promises. Lots of HIGH demands.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Assistant Manager in Twin Falls, ID
    Former Employee - Lead Assistant Manager in Twin Falls, ID

    I worked at Rent-A-Center full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Always staying busy fast paced work. Decent pay. Get to travel a lot doing deliveries, sales, marketing and collecting. Everyone does a little of everything at times so it isn't boring.

    Cons

    A lot of miscommunication due to everyone doing everyone's job. No real structure and unrealistic goals. 50+ hours a week with no life to do anything weather one is single or has a family. Constantly getting called in on days you need off due to employees quiting or lack of work ethic. Always short handed no matter what. High turnover rate. Very stressful environment.

    Advice to Management

    Keep commitments as promised. You are quick to write one up but not quick at All to reward Hard work. I can pay for my lunch too thanks. I expect a better reward for making you Money.

  7. Helpful (1)

    The crush your dreams and you life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL

    I have been working at Rent-A-Center

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The income is great.you get paid weekly and your off on sundays.

    Cons

    You bearly get to see your family is my biggest problem. This company has taken away so much time .It is very stressfull and sometimes management makes demands that are unrealistic.the call you last minute so you have to work late and alot of pressure.

    Advice to Management

    realy many of you started at the bottom also.If their is no sales im sure the team is doing everything possible to get some and if collections are bad we cant forse people to pay.

  8. Helpful (1)

    ...there IS light at the end of the tunnel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Assistant Manager in Duarte, CA
    Former Intern - Assistant Manager in Duarte, CA

    I worked at Rent-A-Center as an intern (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I'm now able to appreciate the people I work with, my family and friends, SPARE TIME, less stress and an actual career that recognizes talent, hard work and intelligence over brown-nosing, energetic yes-men/women. Met some really great people who I still associate with today. The fact that you're given a million things to do each day while ALSO trying to cover your incompetent co-workers behinds, is actually quite character building. Unfortunately, those same incompetent co-workers will undoubtedly take credit for YOUR hard work and thus you will be stuck in a perpetual revolving carousel of misery and suffering. All while hoping that ONE DAY your efforts and hard work will finally be recognized and justice will prevail. Alas, such is not the case due to the fact that those same incompetent co-workers have quite masterfully been weaseling their way into management positions for decades. The only positive takeaway is that you do truly appreciate life in general once you are freed from those RAC shackles. You come away so battle tested and having endured such utter ignorance and mismanagement, it's impossible not to come out of there a stronger person. It's like a soldier on a team of blind, one-armed, wheelchair bound troops armed with water guns-- going up against enemies with tanks and missiles. You come out of there alive, you sure as hell appreciate it, but you never look back.

    Cons

    -You work with and amongst fools and scumbags. (Take a look at the laughable grammar, spelling and overall poor sentence/story structure from 90% of the current employers to get a taste of the awesome go-getters the company looks to promote into management positions. These managers are undoubtedly writing a positive review to try and passive-aggressively get something off their chest while also trying to score some brownie points with their DMs... OR writing in at their DMs request to try and score some brownie points with the Regional bosses. That's how it works here people, get used to it.)
    -Constant turnover. (some realize it sooner, some later... the place is no good)
    -Unrealistic goals that only fit the needs of upper management. (numbers aren't met, they can blame someone else at the bottom of the totem pole and repeat the cycle)
    -No modern business practices or structure taking place. (Upper mgmt only looking to make their $$, the rest of the herd can fend for themselves)
    -Customers are expendable and so are the employees
    -Employees not valued. (Cheap awards and incentives are put in play to appease the uninitiated, but they are laughable in comparison to other companies. "Get 50 sales this week and you get a chance for a half day off!!" Nevermind your workload will pile up and you'll have to work an extra day just to catch up. LOL
    -The company has lost and will continue to lose genuinely GOOD employees because those in"power" have no idea how to manage things. They read a couple of self help books and regurgitate the same old tired cliches and rhetoric passed on down the line and think they're making progress. LOL

    Advice to Management

    Think outside the box.
    Work smarter, not harder.
    Give 100%.
    Raise the bar.
    Step up to the challenge and be a leader not a follower.
    Etc, etc. etc....

  9. Horrible for families

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    You will be making more than minimum wage

    Cons

    Long hours-up to 60 hours a week if short staffed-minimum 50. Every single week...lifting heavy furniture.
    Careless managers-from store level to regional level
    Inability to use benefits.

    Advice to Management

    Start to care about your employees and maybe you won't lose so many of them. The only reason why I gave 1 star is because it was required.

  10. Helpful (3)

    RAC does not comply with their own Mission Statement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Lexington, KY
    Former Employee - Store Manager in Lexington, KY

    I worked at Rent-A-Center full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Salary plus bonus starting at the Store

    Cons

    The RAC Mission Statement is to improve the lives of their customers and coworkers. They fall very short of accomplishing this regardless of the minimal support they give to organizations surrounding their headquarters in Plano, TX. District Managers consistently threaten managers and employees with losing their jobs unless they meet absurd goals. Threat management is a key component of their middle/upper management. Customers are treated like numbers rather than individuals with unique situations and problems. Don't get me wrong, I have come across a select few that excel in this job and do very well since they care about the coworkers and customers, but I would estimate 70% of this company falls short of the company's Mission Statement. As far as work/life balance, forget about it - especially if you are a manager. Everyone is expected to be available 8am-8pm M-S. The only reason you're off on Sunday is because the store is closed. Pay is rather mediocre considering the stress management puts on you. Be prepared to pay around $6000 per year for family insurance (medical, dental, vision, disability, etc.) Absolutely absurd considering the company does over $3 billion dollars in revenue per year. Advancement tends to cease around the Store Manager level because people see the company for what it is and quit, they do something immoral/illegal and get fired, or there simply aren't frequent openings for District Manager positions. Office politics are quite prevalent and usually determine who stays, who goes, and who gets promoted. Overall, my recommendation is to pass up any opportunity with RAC unless you are willing to sell your soul.

    Advice to Management

    Take part in Undercover Boss to see what really happens at the store level. Witness the lack of leadership from DMs and above, and endure the consistent threat management.

  11. Helpful (2)

    This company expects you to do it all but does pay you any where near what they should be paying.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Representative in Chicago, IL
    Current Employee - Customer Account Representative in Chicago, IL

    I have been working at Rent-A-Center

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Promotion are easy to get as everyone burns out and either quits or gets fired very fast at this job.

    Cons

    Way way underpaid considering how much and how hard you have to work. They are always pushing you harder and harder. If there has ever been a company that neededa union this is it.

    Advice to Management

    Appreciate your employees and give them better pay and benefits for the hard work they do. Or sit back and watch as a union comes in to repesent them.

Rent-A-Center Photos

Rent-A-Center's Headquarters - Field Support Center
History of Growth - Lobby of Field Support Center

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