Rent-A-Center

  www.rentacenter.com
  www.rentacenter.com

Rent-A-Center Reviews

Updated November 19, 2014
Updated November 19, 2014
489 Reviews
2.5
489 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
42 Ratings

Review Highlights

Pros
  • stable company good pay don't enjoy to go to work but i like my job (in 43 reviews)

  • Pretty decent pay considering you need no experience (in 38 reviews)


Cons
  • No work life balance due to the 50 hour work week schedule (in 37 reviews)

  • Very long hours(10-12 a day) - and it only gets worse as you move up the ladder (in 88 reviews)

More Highlights

131 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    12 years and a blind side

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    Good pay for the top rental company

    Cons

    Deal with the devil for sacrifices for you and your family.

    Advice to ManagementAdvice

    Continue to jerk the wheel from left to right for a sense of control. One day you will lose it.

  2.  

    Company sucks hour the ppl

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Rent-A-Center

    Pros

    None what so ever the best thing about this bs company is closing time

    Cons

    Everything from the time you get there until you leave

    Advice to ManagementAdvice

    Get a Life

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Take from the poor, the rich get richer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager
    Current Employee - District Manager

    I have been working at Rent-A-Center full-time (more than 10 years)

    Pros

    If you want to learn the Rent to Own industry, this company will teach you.

    Cons

    As a part of this company for over 15 years I have had the opportunity to become a part of the growth of what was once considered a great company. At one time I felt privileged and honored to be apart of something that special. To be the biggest and the best in the industry, not only the leader but once an innovator.
    That was the RAC of old, today is quite a different story. This has always been a tough business, but this company has made it more difficult for the field to produce. Let me explain.
    Disorganized:
    This is the first word that comes to mind when describing the inner workings of this company. There is a huge disconnect from the Home Office to their field operations. Antiquated business model, marketing, and overall reactive management style to problems and results that have existed for years, problems and results that the company itself has contributed to, causes nothing but stress and confusion in the field, attributing to unsavory management tactics and uncontrollable turnover.
    Profit before People:
    Our mission statement reads " To improve the quality of life for our coworkers and customers." Stop the charade. This company focuses on the negative results and behaviors on a daily basis. This company paints a picture that they do great things for their people, they do....the top 10%. Short of that you are a tangible item and even then, have a bad year and you join the majority. Pay cuts recently went into effect....wait I mean " You asked, we've listened". This company has lost revenue for the first three quarters of 2014 in its Core Rent to Own stores and have closed 150 stores to boot. Let's call the hourly employee's schedule and pay change what it really is shall we.
    Communication:
    We as a company in our field operations rely on communication between one another in our stores and more importantly with our customers. With that comes the communication from above, our support system. We teach our people to become better communicators, yet the communication from our support system ( home office) is terrible at best. If a new initiative was placed today there will be countless retractions and changes by the weeks end. Things have to be streamlined at the top before they can be where it counts the most.
    Competition:
    We fight hard day in and day out to find and make sales. We don't have the typical traffic of a traditional retail establishment. In most cases you are competing against your own company. We have grown by over saturating areas not only with brick and mortar RTO stores,but subsidiaries of our company in a manned and unmanned kiosk format in those traditional retail environments. Our hopes to capture other audiences have been taken away by our own people. Does it make the company a more solid entity, absolutely. At the same time we need to tailor the expectations for those faced with this kind of challenge. Instead we persecute those who can't achieve absurdity.
    The consumer is changing in our business and this company fails to move forward with those changes. Once an innovator, we are now one step behind. Have been for years now. We run the same promotions time and time again expecting goals that are purely reactive to the poor results given just a week before. This company paints the entire nation with the same brush not giving way to economic conditions geographically. If it's good in Texas, then it's good to go! Until they use 25+ years of data to find the answers we need in our business,in this industry, we are facing a hard struggle.
    My overall suggestion for employment with this company is this- stay away.

    Advice to ManagementAdvice

    The company does not live it's values. Until it does and until the majority feels as such you are fighting a losing battle. Get in the field and talk to your people, other than the top 10%. Work life balance does not exist in this company. Their totem pole of importance doesn't include you or your family.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    From driver to store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Houston, TX
    Former Employee - Store Manager in Houston, TX

    I worked at Rent-A-Center full-time (more than 5 years)

    Pros

    Good benefits.flexible with hours and schedule...employee purchase program..vacation..

    Cons

    They keep adding work to your job description with no pay increase 5 years and was making 14 an hour...too much pressure...everyone hates working there...no more than 50 hrs a wk...if you quit they wont rehire you back even if you put your 2 weeks notice unless your a kiss up they will...

    Advice to ManagementAdvice

    Care about your workers...help them out everyone there is a worker there no one owns no one...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Customer Relation Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Representative in Elgin, IL
    Current Employee - Customer Account Representative in Elgin, IL

    I have been working at Rent-A-Center full-time

    Pros

    People you work with are great

    Cons

    Company underpays you for everything you do. You have to sell, deliver furniture, and collect. Collections means you must take back people stuff when they can not pay.

    Advice to ManagementAdvice

    You need to pay a fair wage for all the work you demand from us!!!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Long hours, no appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager/Sales Manager in Honolulu, HI
    Former Employee - Assistant Manager/Sales Manager in Honolulu, HI

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    Great co-workers, extensive training, knowledge, experience, great benefits, lots to do, keeps you busy, quick promotion for those that management feels worthy

    Cons

    Long hours, no appreciation, no recognition, no fun or down time for support staff/employees, upper management enjoy lunches and fun days. Management take credit for accomplishments of staff

    Advice to ManagementAdvice

    Appreciate your staff, give credit where it is deserved, not take credit when not warrented

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Management is Horrible in Home Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Plano, TX
    Former Employee - Customer Service Representative in Plano, TX

    I worked at Rent-A-Center full-time (more than 3 years)

    Pros

    Job Security and paid weekly.

    Cons

    Pay looks to be good, until you find out what all you have to do.
    Management is horrible!!! I worked in the Home Office for three years and received a total of $1 raise for all three years, despite the high call volume. I would take well over 100 calls daily, while other "team" members did half that amount.
    No promotion advancement unless you kiss butt.
    I would be cussed out daily from customers and management would only past the buck. Never takes responsibility for the company's actions in the field.

    Advice to ManagementAdvice

    Clean house starting with upper management, and go down the line in the call center.
    Actually start to care about your customers and not treat them like scum! They're the reason you're in business!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    What have you done for me now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Duarte, CA
    Former Employee - Store Manager in Duarte, CA

    I worked at Rent-A-Center full-time (more than 8 years)

    Pros

    The money is good but that's just because you have to work 55 hours a week. Including Saturdays. They tell you that you'll have holidays off but u just end up working on your normal day off to get the holiday off. So in reality you don't have a holiday off you just switch your days off so they don't have to pay you holiday pay.

    Cons

    Doesn't matter what you did yesterday you will be judged on a daily basis. I won all kinds of competitions, had the best numbers practically all the time, got a letter from the president telling me what a great job I did in sales and if i had low sales or high credit any weekend my job would be threatened. I ended up getting fired for not filing files away properly after 9 years of giving it 100 percent thats what did me in. Even though I had a guy quit someone on vacation and 1 new hire on a 5 person squad thats what they decided to focus on that day. The place is a joke if you aren't prepared to brown nose to your boss, or if you have any sort of pride or dignity. This is not the place for you. Do yourself a favor and avoid this place at all costs and thank me later.

    Advice to ManagementAdvice

    Stop hiring immature, prideful, vindictive district managers. Especially if they have enough power to end someones career over there own agendas. You have know idea what kind of talent your losing and how much your company is suffering because of these idiots. I have no problem showing you proof if you need it. My store went from 700 bor to 390 bor the 6 months after I was let go. Thats after it took me 2 years to get it from 400 to 700. Are filing files really that important to cost you that much money.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Just horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative in Virginia Beach, VA
    Former Employee - Customer Account Representative in Virginia Beach, VA

    I worked at Rent-A-Center full-time (less than an year)

    Pros

    Hours were ok and pay was good

    Cons

    None of the managers did ANY work at ALL only the cars did ALL the calls ALL the runs ALL the deliveries it was ridiculous

    Advice to ManagementAdvice

    Have your managers do something besides sit on their butt all dagon day

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Rent-A-Center

    Pros

    Money is ok benefits are ok no time to spend with your family low pay for what is expected

    Cons

    No work life balance district managers and regional directors are out of touch working with intimidation and fear tactics daily .

    Advice to ManagementAdvice

    Promote from within actually talk to your people that want to advance , take some control away from the rd don't need to work off of fear

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Rent-A-Center Photos

Rent-A-Center's Headquarters - Field Support Center
History of Growth - Lobby of Field Support Center

+ Add Photo

Work at Rent-A-Center? Share Your Experiences

Rent-A-Center

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.