Research Now
2.9 of 5 64 reviews
www.researchnow.com Dallas, TX 1000 to 5000 Employees

Research Now Reviews

Updated May 13, 2014
Research Now – Plano – “Research Now Office”

All Employees Current Employees Only

2.9 64 reviews

                             

81% Approve of the CEO

Research Now President & CEO Kurt Knapton

Kurt Knapton

(32 ratings)

44% of employees recommend this company to a friend
14 Employee Reviews Back to all reviews
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    Great people, not so great tools/management

    Project Coordinator (Former Employee)
    Plano, TX

    ProsFree Drinks / Food trucks come on certain days
    Free Fruit on Mondays
    Casual laid back atmosphere
    Fun work/holiday events - bowling, top golf, etc.
    Young, fun coworkers
    Room for growth/career advancement within the company

    ConsNeed properly trained management
    Unreliable systems/tools to perform job correctly/efficiently (in the midst of a transition to a new system expected to fully launch Fall 2014)
    Level of office politics/favoritism high
    Need reliable, well-thought out performance evaluation process
    High level of micro-managing
    Overtime hours expected & can be very stressful depending on team
    Becomes monotonous/repetitive
    High learning curve with numerous programs to learn

    Advice to Senior ManagementNeed better training for managers to learn proper managerial skills before leading a team and be better about communicating expectations to employees. Empower employees with training & knowledge rather than micro-managing/talking down to the newer employee.

    No, I would not recommend this company to a friend

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    Account Development Manager

    Account Development Manager (Former Employee)

    ProsRelatively flexible schedule, and they are trying to get better about making the work environment more fun, but it is still and will be a cube farm.

    ConsUnrealistic expectations, declining pay due to bad technology investments, and pay structure changes EVERY year for 4+ years. I think they are out of touch with the marketplace, and are struggling to maintain the level of quality that got them to where they are.

    Advice to Senior ManagementFair Pay, Pay all is one of our pillars of foundation that embody to our panelists, but the employees are now struggling as are the panelists with the mismanagement of the resources.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    24/7 Job With Little Recognition For It

    Account Executive (Former Employee)
    Dallas, TX

    ProsI worked here for several years in sales and for most of my time, really enjoyed the culture and co-workers. Most of the people here are friendly and supportive to help you grow in your career and I had several managers who went out of their way to help me succeed. Beer Fridays were always fun.

    ConsVery stressful when promoted to a client-facing position. They do not provide much sales training, so you have to do a lot of learning on your own through trial and error. You are expected to work evenings and weekends and you have absolutely no work-life balance. I left this job after health issues occurred from the stress of constantly having to answer client calls, even on holidays, and not being given the benefit of the doubt when any problems arose. The mentality that people are expected to neglect their children and significant others to take care of the client is rampant here and leads to burnout and a high turnover rate. Also, a lot of favoritism and politics are at play - my last VP would fawn over some of his subordinates and then completely ignore or talk down to others.

    Advice to Senior ManagementInstead of expecting ADM's to work every weekend/evening on top of normal hours, you may think about setting up boundaries with clients to give some semblance of work-life balance. The company felt very cliquish and some managers displayed a lot of favoritism towards certain employees while making others feel like "outsiders" if they weren't part of that group. I would better promote a culture of management helping and supporting others.

    No, I would not recommend this company to a friend

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    What is the direction?

    Anonymous Employee (Former Employee)

    ProsCulture can be fun, the company has a lot of potential to do great things if the direction was better defined and leadership worked together.

    ConsLots of long hours, change is constant and not managed well. Reactive, no real structure for development or career path except through politics.

    Advice to Senior ManagementDefine a leadership strategy with true corporate goals, not personal goals at the top level so the rest of the company can have something clear and consistent to follow.

    No, I would not recommend this company to a friend

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    Can be great or terrible depends on the department

    IT Technician (Current Employee)
    Plano, TX

    ProsFree drinks (bad for health though);
    Friendly employees except a few;
    Exposure to new technologies.

    ConsPolitics;
    Work and life balance;
    Middle level management is disappointing.

    Advice to Senior ManagementHire some professionally trained people for middle level management positions.

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    Great People, Long Work Hours, Unappreciative Clients, Poor Management, Low Pay

    Project Manager (Former Employee)
    Plano, TX

    ProsThe people you work with; free beverages and good coffee; casual dress environment; charitable events.

    ConsCompany does not give recognition to those who deserve it - it seems the same people are awarded and promoted over and over again due to politics. They make it seem like a requirement to work weekends and long hours and if you don't, you get reprimanded for not answering your personal phone on holidays and you never see salary increases. This is usually because most of the clients are accustomed to treating the RN employees like second-hand citizens and that mentality spreads to RN management. Health benefits are not free and you still end up paying a lot out of pocket. Company has made a lot of poor business decisions and it seems only management level is growing while the people doing the actual work are taking more and more on without getting the additional support they need. Many of the PMs seem like they are hanging on by a string most of the time and the main reason I left was because my husband told me he felt I was neglecting my children and that I shouldn't work so hard for a company that wouldn't pay me appropriately. When I asked for more money, my manager laughed in my face and told me I was overpaid already which I know isn't true because others with the same experience as me were making almost $6,000-$10,000 more - again, politics.

    Advice to Senior ManagementOffer hard-working employees more opportunities to grow, rather than accepting the 14% attrition rate that has haunted this company for years.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Research Now is not a Great Place to Work

    Anonymous Employee (Former Employee)
    Plano, TX

    ProsCoworkers were always very friendly and great location
    Free fruit on Mondays
    Free parking

    ConsSenior Management does not know how to lead through change at all.
    Too many politics and favoritism
    No work life balance. It is expected for you to work 24/7
    You will be told you are doing a great job, you are a high performer, but they will not compensate you for it or promote you.
    HR sells this Great Place to work survey and you take it and nothing is done about it.
    HR does not know what they are doing and HR people that were good leave the company

    No, I would not recommend this company to a friend

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    Okay pay, good team but dead end job

    Sales (Current Employee)

    ProsThe pay can be okay, depending on your department. Sales is better compensated.
    Depending on office the atmosphere can be pretty relaxed, people work from home some days. No issues taking some time off.
    Good co-workers, willing to help. The team is great and the company only succeeds because of hardworking individuals

    ConsNo career path. Almost all titles are meaningless and if you're not in the right office or friends with the right people not much opportunity for growth.
    No training outside of internal tools. You'll probably have a hard time explaining how your time here is useful at another company.
    Management is not very transparent, constantly in flux and many decisions are rushed and not very well thought out.
    Long hours are expected
    Very clunky and bureaucratic

    Advice to Senior ManagementOffer more training to people, offer more consistency and listen to feedback from employees.
    It feels like management only cares about the image the company has to the outside in hopes of selling or going public. Not a lot of long term planning.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Don't work here if you want to grow

    Marketing (Former Employee)

    ProsGreat people to work with
    Free drinks

    ConsResearch Now is a young company that is full of potential. However, MGMT needs to wake up and recognize that it's not going to keep employees happy but giving them low to no pay raise, no career development opportunities, and standard benefits. Morale at this place is low. People are overworked and tired of the useless and incompetent management they have to report to. The structure itself is disorganized. Kurt is a great CEO but he heeds no one's advice. I wish I could recommend working for this company.

    Advice to Senior ManagementClean house. Recognize that MORE employees is not the answer--it's hiring the right people in the first place.

    No, I would not recommend this company to a friend

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    Long hours, very low pay and no regard for work/life balance.

    Project Manager (Former Employee)

    ProsCasual environment
    Nice coworkers
    Fun company events
    Free drinks/juice/coffee

    ConsVery low pay. Low. Raises are basically non-existant.
    Expected to work past normal hours (9-6). 40 hour work week? I wish! Forget that.
    Barely any recognition or bonus if you do exceptional work.
    Make any mistake (short email/long email/attire/anything) and you are basically blacklisted from high management.
    Micro-managing to the max. Management makes you feel/treats you like an intern regardless of tenure at company. Do you like being told what to do? Work here! Higher-up approval before sending any email to a client? Work here!
    High turnover.
    You also get no real experience here. Anyone can do this job. There are people who didn't graduate college working here from a million different career backgrounds. The only experience you get is honing your time-management/multi-tasking skills. Nothing else you do here will apply/help you anywhere else unless you work for a competitor.

    Advice to Senior ManagementReduce company events/food and pay more instead.
    Hire managers who know the market research industry.
    Hire managers who are calm and don't believe the sky is falling over every miniscule bump. Newsflash: a million robotic-like emails/updates to the client makes us seem crazy.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Research Now reviews and ratings — including employee satisfaction and approval rating for Research Now CEO Kurt Knapton. All 14 reviews posted anonymously by Research Now employees.