Research Now

  www.researchnow.com
  www.researchnow.com

Research Now Reviews

Updated September 3, 2014
Updated September 3, 2014
79 Reviews
3.1
79 Reviews
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Research Now President & CEO Kurt Knapton
Kurt Knapton
42 Ratings

Review Highlights

Pros
  • Work from home options- usually with little resistance from management (in 7 reviews)

  • Free drinks and free food for some dept (in 8 reviews)


Cons
  • You are expected to work evenings and weekends and you have absolutely no work-life balance (in 9 reviews)

  • Micro management, long hours and weekend work, no work life balance (in 8 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great experience at first... but time to hop off the hamster wheel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Research Now full-time (more than 5 years)

    Pros

    Great people to work with, Industry leader, good products and services, great CEO, good culture and values

    Cons

    Heavy workload, not enough bandwidth provided by managers overseeing their teams in order to cover projects and workload within reasonable turnaround time to meet/exceed expectations, poor work/life balance and late hours. Lack of professional development; mid-managers don’t equip their teams to grow & flourish for successful career advancement. Exciting environment once you first come onboard but then quickly gets a real sense of ‘hamster wheel spinning’ with busy, mundane repetitive day-to-day tasks in a corporate dead-end environment. And mostly, there is a real lack of passion and purpose with what you’re working for in the big picture; we’re spamming people’s inboxes with surveys everyday for a living… how inspiring.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Limited opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Development Executive
    Former Employee - Client Development Executive

    I worked at Research Now full-time (less than an year)

    Pros

    Good salary, interesting company and industry

    Cons

    Not really a challenge and limited career opportunities

    Doesn't Recommend
    No opinion of CEO
  3.  

    Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Delivery Manager in Plano, TX
    Former Employee - Delivery Manager in Plano, TX

    I worked at Research Now full-time (more than 3 years)

    Pros

    Young corporate atmosphere with lots of happy hours.

    Cons

    Too political and leadership is very disconnected from what goes on in the day to day.

    Advice to ManagementAdvice

    Involve (or at least get input from) the people who actually do the work in decisions that affect them.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great people, not so great tools/management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Coordinator in Plano, TX
    Former Employee - Project Coordinator in Plano, TX

    I worked at Research Now full-time (less than an year)

    Pros

    Free Drinks / Food trucks come on certain days
    Free Fruit on Mondays
    Casual laid back atmosphere
    Fun work/holiday events - bowling, top golf, etc.
    Young, fun coworkers
    Room for growth/career advancement within the company

    Cons

    Need properly trained management
    Unreliable systems/tools to perform job correctly/efficiently (in the midst of a transition to a new system expected to fully launch Fall 2014)
    Level of office politics/favoritism high
    Need reliable, well-thought out performance evaluation process
    High level of micro-managing
    Overtime hours expected & can be very stressful depending on team
    Becomes monotonous/repetitive
    High learning curve with numerous programs to learn

    Advice to ManagementAdvice

    Need better training for managers to learn proper managerial skills before leading a team and be better about communicating expectations to employees. Empower employees with training & knowledge rather than micro-managing/talking down to the newer employee.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Account Development Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Development Manager
    Former Employee - Account Development Manager

    I worked at Research Now full-time (more than 5 years)

    Pros

    Relatively flexible schedule, and they are trying to get better about making the work environment more fun, but it is still and will be a cube farm.

    Cons

    Unrealistic expectations, declining pay due to bad technology investments, and pay structure changes EVERY year for 4+ years. I think they are out of touch with the marketplace, and are struggling to maintain the level of quality that got them to where they are.

    Advice to ManagementAdvice

    Fair Pay, Pay all is one of our pillars of foundation that embody to our panelists, but the employees are now struggling as are the panelists with the mismanagement of the resources.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    24/7 Job With Little Recognition For It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Dallas, TX
    Former Employee - Account Executive in Dallas, TX

    I worked at Research Now full-time (more than 3 years)

    Pros

    I worked here for several years in sales and for most of my time, really enjoyed the culture and co-workers. Most of the people here are friendly and supportive to help you grow in your career and I had several managers who went out of their way to help me succeed. Beer Fridays were always fun.

    Cons

    Very stressful when promoted to a client-facing position. They do not provide much sales training, so you have to do a lot of learning on your own through trial and error. You are expected to work evenings and weekends and you have absolutely no work-life balance. I left this job after health issues occurred from the stress of constantly having to answer client calls, even on holidays, and not being given the benefit of the doubt when any problems arose. The mentality that people are expected to neglect their children and significant others to take care of the client is rampant here and leads to burnout and a high turnover rate. Also, a lot of favoritism and politics are at play - my last VP would fawn over some of his subordinates and then completely ignore or talk down to others.

    Advice to ManagementAdvice

    Instead of expecting ADM's to work every weekend/evening on top of normal hours, you may think about setting up boundaries with clients to give some semblance of work-life balance. The company felt very cliquish and some managers displayed a lot of favoritism towards certain employees while making others feel like "outsiders" if they weren't part of that group. I would better promote a culture of management helping and supporting others.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    What is the direction?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Research Now full-time (more than 5 years)

    Pros

    Culture can be fun, the company has a lot of potential to do great things if the direction was better defined and leadership worked together.

    Cons

    Lots of long hours, change is constant and not managed well. Reactive, no real structure for development or career path except through politics.

    Advice to ManagementAdvice

    Define a leadership strategy with true corporate goals, not personal goals at the top level so the rest of the company can have something clear and consistent to follow.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Can be great or terrible depends on the department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Technician in Plano, TX
    Current Employee - IT Technician in Plano, TX

    I have been working at Research Now full-time (less than an year)

    Pros

    Free drinks (bad for health though);
    Friendly employees except a few;
    Exposure to new technologies.

    Cons

    Politics;
    Work and life balance;
    Middle level management is disappointing.

    Advice to ManagementAdvice

    Hire some professionally trained people for middle level management positions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Great People, Long Work Hours, Unappreciative Clients, Poor Management, Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Plano, TX
    Former Employee - Project Manager in Plano, TX

    I worked at Research Now full-time (more than an year)

    Pros

    The people you work with; free beverages and good coffee; casual dress environment; charitable events.

    Cons

    Company does not give recognition to those who deserve it - it seems the same people are awarded and promoted over and over again due to politics. They make it seem like a requirement to work weekends and long hours and if you don't, you get reprimanded for not answering your personal phone on holidays and you never see salary increases. This is usually because most of the clients are accustomed to treating the RN employees like second-hand citizens and that mentality spreads to RN management. Health benefits are not free and you still end up paying a lot out of pocket. Company has made a lot of poor business decisions and it seems only management level is growing while the people doing the actual work are taking more and more on without getting the additional support they need. Many of the PMs seem like they are hanging on by a string most of the time and the main reason I left was because my husband told me he felt I was neglecting my children and that I shouldn't work so hard for a company that wouldn't pay me appropriately. When I asked for more money, my manager laughed in my face and told me I was overpaid already which I know isn't true because others with the same experience as me were making almost $6,000-$10,000 more - again, politics.

    Advice to ManagementAdvice

    Offer hard-working employees more opportunities to grow, rather than accepting the 14% attrition rate that has haunted this company for years.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Research Now is not a Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Research Now full-time (more than 3 years)

    Pros

    Coworkers were always very friendly and great location
    Free fruit on Mondays
    Free parking

    Cons

    Senior Management does not know how to lead through change at all.
    Too many politics and favoritism
    No work life balance. It is expected for you to work 24/7
    You will be told you are doing a great job, you are a high performer, but they will not compensate you for it or promote you.
    HR sells this Great Place to work survey and you take it and nothing is done about it.
    HR does not know what they are doing and HR people that were good leave the company

    Doesn't Recommend
    Disapproves of CEO

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