Response

  www.response-uk.co.uk
  www.response-uk.co.uk

Response Reviews

Updated July 15, 2014
Updated July 15, 2014
8 Reviews
2.3
8 Reviews
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Recommend to a friend
Approve of CEO
Response Managing Director Brian Bannatyne
Brian Bannatyne
6 Ratings

3 Employee Reviews Back to all reviews

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  1.  

    Great call centre company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager in Glasgow, Scotland (UK)
    Current Employee - Team Manager in Glasgow, Scotland (UK)

    I have been working at Response full-time (more than 3 years)

    Pros

    They are a great employer, good progression and scope to try different roles,competitive salary, great work-life balance. Good leadership team with clear goals for the future

    Cons

    sometimes focus on negatives rather than positives

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Glasgow, Scotland (UK)
    Current Employee - Customer Service in Glasgow, Scotland (UK)

    I have been working at Response full-time (more than 5 years)

    Pros

    Working indoors. Most people were friendly. RHL offers younger people an opportunity to enhance their communications skills

    Cons

    1. It is a call centre but every one is crammed into it resembled a noisy chickencoop.
    2. Not enough "cool down time" in between calls. -Anyone who's ever worked in a call centre or in customer service in general knows that these roles are stressful. Having an assembly line of phones calls i.e. being understaffed, is not ideal for service levels, or customer or employee satisfaction.
    3. Employee's were expected to write notes while on call with the customer. I think it's obvious why this is a bad idea.
    4. No opportunity for advancement. Sure, one could rise to the heights of "team leader" which is one tier above "customer service rep" with a bit more responsability.
    5. No dignified recognition of employees. I once received a teddy bear!
    6. Tenure not valued; wages start low and stay low. I worked there for a few years and earned less than 7 pounds.
     7. Long hours. Working at anything for 12 hours days is lame. Even if I loved doing something, after being compelled to do it for 12 hours a day I would quickly come to despise it. Yes, I use the word compel, because people are compelled to "make a living".

    Advice to ManagementAdvice

    1. Reduce noise in the call centre.
    2. Allow some cool down time after every call. It is unnatural to serve people every minute for an entire shift.
    3. Allow employee's to write notes off call. (could be part of the cool down).
    4. Show more appreciation for employees. Make the work environment comfortable (decent equipment -chairs and headsets / quieter) Invest in employees via pay rises, other benefits (e.g. time off for exceptional service), and by offering employees meaningful training opportunities which would make them more valuable to the company.
    5. Short shifts (4 hours with option to work longer) with higher pay make more sense than a long shift with mediocre pay.
    6. RHL could be a pretty good place to work but the company seems to have a puritan work ethic and is perhaps blinded by profit which it does not seem to share with the staff. In my experience, RHL was not a bad place to start but it seems to be a company that people will plod along at until something better comes along but what is worse is that the company seems to be ok with that.

    Doesn't Recommend
    Neutral Outlook
  3.  

    If you are joining RESPONSE at management level then think befor you make a decision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Improvement in Glasgow, Scotland (UK)
    Current Employee - Business Improvement in Glasgow, Scotland (UK)

    I have been working at Response

    Pros

    Good for experience and developing skiils, good size company, good location

    Cons

    Poor in paying salaries, rewards or recognising employees. Not good for developing career within the company. Poor leadrship from the top

    Advice to ManagementAdvice

    Company needs a culture change

    Doesn't Recommend

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