Responsys Reviews

Updated August 22, 2014
Updated August 22, 2014
118 Reviews
3.9
118 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Responsys CEO Dan Springer
Dan Springer
102 Ratings

Review Highlights

Pros
  • The work life balance is also something that is good as well; the managers encourage that work stays at work (in 10 reviews)

  • Get to work with some good people (in 7 reviews)


Cons
  • Company is growing fast and sometimes systems/information management, etc (in 3 reviews)

  • I see staff here work hard and generally there is no opportunity to grow (in 3 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good people, bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Campaign Specialist  in  San Francisco, CA
    Former Employee - Associate Campaign Specialist in San Francisco, CA

    I worked at Responsys full-time for more than a year

    Pros

    You meet some halfway decent people there. It makes the stress less.

    Cons

    1. High School mentality. Only the "cool kids" get ahead or recognized.
    2. Sweatshop mentality: Just crank out everything and don't complain
    3. Management is EXTREMELY hands off.
    4. Management asks your opinion but you're passive aggressively crucified for your thoughts.

    Advice to ManagementAdvice

    Actually consider what people are telling you, rather than just listening.
    The people who actually care are the ones who are more than likely leaving.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    worse company I've ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Responsys full-time for more than a year

    Pros

    Free food but that's about it.

    Cons

    The company doesn't train or prepare their managers.

    Advice to ManagementAdvice

    Clean out a certain dysfunctional department and start anew.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    The great work environment and culture is fading.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Responsys full-time

    Pros

    CEO has great intentions and true open door policy. Some areas of the company still have a flexible start-up feeling, and show appreciation for good work ethic.

    Cons

    Middle management has high turnover and is not supportive of the employees on their teams. No middle ground between micromanagement and absent managers. It seems to be only one or the other.

    Advice to ManagementAdvice

    Pay more attention to the morale of the people working directly with clients. Employee attitudes are a direct reflection of Responsys.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Overworked Employees. No Growth Opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Program Manager  in  Seattle, WA
    Current Employee - Senior Program Manager in Seattle, WA

    I have been working at Responsys full-time for more than 3 years

    Pros

    Really nice coworkers that make it hard to leave behind.

    Cons

    VERY over worked employees. High level of dissatisfaction amongst employees. No growth opportunities. Company takes revenue and stock holders over employee happiness. High turn over in employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Depends on department you land in. Favorites are played.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Responsys full-time

    Pros

    Good people
    Some departments are better than others.
    Teamwork is not necessarily top priority

    Cons

    Thanks for the small raise. It was like getting the 10 cent an hour raise. I am now earning less due to inflation. I see staff here work hard and generally there is no opportunity to grow. Good to get experience then leave.

    Advice to ManagementAdvice

    Grow your staff.

    Negative Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Very poor morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  San Bruno, CA
    Current Employee - Program Manager in San Bruno, CA

    I have been working at Responsys full-time for more than a year

    Pros

    Location. Great offices that are fairly new.

    Cons

    Underhanded management team. Going to HR with any complaints is a complete joke. Very underhanded and sneaky.

    Advice to ManagementAdvice

    Please stop encouraging employees to go to glassdoor and post good reviews. Spend your time training managers first.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Program Manager  in  Dallas, TX
    Current Employee - Program Manager in Dallas, TX

    I have been working at Responsys

    Pros

    The free food and drinks are the best. The free parking is a plus as well. As far as the culture I would say there is work that needs to be done.

    Cons

    Management is ok but they can be a little micromanaging in their overall style. Also the benefits are not that great

    Doesn't Recommend
    Disapproves of CEO
  9. 7 people found this helpful  

    Worthwhile only as a stop along the way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  San Bruno, CA
    Current Employee - Senior Software Engineer in San Bruno, CA

    I have been working at Responsys

    Pros

    Fast growing, successful company.
    Some interesting technology.
    Some good people.
    Hiring like crazy.
    Recent efforts to hire talented people.
    Reasonable work-life balance.
    Possible to negotiate good starting salary.

    Cons

    Poor engineering management. Managers too often behave as though all programmers are plug-compatible automatons.
    Rigid, hierarchical management structure that stifles collaboration.
    Poor engineering standards - perfunctory design reviews, no code coverage standards, too few
    automated tests, no automated UI testing.
    Low programmer morale.
    Few career advancement opportunities.
    Little or no recognition for good work. Minimal or no raises, bonuses or stock option grants.

    Advice to ManagementAdvice

    Implement 360-degree reviews, remove managers who fare poorly on reviews
    Flatten the engineering management structure
    Improve development methodology
    Provide positive feedback and regular, merit-based reviews

    Doesn't Recommend
    Approves of CEO
  10. 9 people found this helpful  

    High turnover, negative enviornment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Responsys

    Pros

    Responsys is always hiring, so if you need a job, you may find one here. They have been able to beat the recession with tremendous growth during a downturn. Responsys is especially interested in hiring young, recent college grads, who are willing to learn in exchange for lower wages.

    Cons

    Responsys has taken advantage of the recession by under-appreciating its employees. Despite the recession, turnover is high because so many people want to leave. 60 hour work weeks are typical. Some of my coworkers left for contractor positions they were so dissatisfied with the environment, which is extremely negative.

    Advice to ManagementAdvice

    Management (at the vice president level) should take responsibility for failures -- and not blame middle managers or employees. Constant negative feedback is what has inspired many great employees to seek work elsewhere, even in the midst of a tough economy.

    Doesn't Recommend
    No opinion of CEO
  11. 5 people found this helpful  

    some management problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Bruno, CA
    Current Employee - Anonymous Employee in San Bruno, CA

    I have been working at Responsys

    Pros

    sales and marketing is very strong. one of the very few companies in the bay area to be recession-proof. good overall potential.

    Cons

    the organizational structure in development part of the company seems bureaucratic given the size of the company. Responsys is still a startup yet there are managers who only manage one employee and majority of the managers have 2-3 direct reports.

    work from home not allowed.

    Advice to ManagementAdvice

    hire management consultants to look at the way organization is structured.

    Approves of CEO

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