Responsys Reviews

Updated July 20, 2014
Updated July 20, 2014
118 Reviews
3.9
118 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Responsys CEO Dan Springer
Dan Springer
102 Ratings

Review Highlights

Pros
  • The work life balance is also something that is good as well; the managers encourage that work stays at work (in 10 reviews)

  • Get to work with some good people (in 7 reviews)


Cons
  • Company is growing fast and sometimes systems/information management, etc (in 3 reviews)

  • I see staff here work hard and generally there is no opportunity to grow (in 3 reviews)

More Highlights

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great People, Management Needs Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA

    I have been working at Responsys full-time for more than 3 years

    Pros

    Great environment and the people are all knowledgeable and dedicated. There is a definite culture of helping the client succeed. Great place to be pre-Oracle. CEO was approachable and seemed to genuinely care about employee satisfaction.

    Cons

    Full service staff are poorly compensated for the area, and advancement opportunities have been nonexistent for almost 2 years now. This causes high turnover in the most client facing positions.

    Advice to ManagementAdvice

    Middle management need people management training. While product knowledge is phenomenal, they have no idea how to manage people. Morale is a direct reflection of management, who are either absent(senior) or ineffectual (middle).

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Great for beginners

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Success Manager  in  San Francisco, CA
    Former Employee - Customer Success Manager in San Francisco, CA

    I worked at Responsys full-time for more than a year

    Pros

    A good place for someone starting in the online marketing industry.

    Cons

    At the time I worked there - the vision of the company was distracted by an inevitable acquisition. Hopefully, management will get more organized. The culture encourages omnipresence vs. balance.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Could be worse, but could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Responsys full-time for more than 3 years

    Pros

    Downtown SF location is perfect, and Responsys really knows how to hire nice, hard-working and innovative people. For the most part, the team I work with is awesome. Good benefits, that continue to get even better.

    Cons

    Compensation leaves something to be desired. Salaries really need to be well negotiated up front, because any raises after initial hiring will be the bare minimum. Some promotions are in "title only". Responsys is a growing company, and hires a lot of senior level people, which can leave its current employees feeling passed over. Work/Life balance can be out of whack, and salaried employees who consistently work more than 40 hours per week, are not always acknowledged for their hard work.

    Advice to ManagementAdvice

    Keep up the good work on growing a great company, but don't forget about your longtime employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Laid back work environment filled with many talented and hard working individuals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Responsys full-time for more than a year

    Pros

    -Colleagues are very knowledgeable in their medium and can always teach me something new
    -Some opportunity for growth
    -It's a fast growing company but it still feels small (which is a plus in my opinion)

    Cons

    -Benefits package could be better
    -Lower than average salary

    Advice to ManagementAdvice

    Stay up to date on what benefits other tech companies are offering to their employees

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    I have been working at Responsys full-time

    Pros

    flexibility can be good for some positions

    Cons

    low salaries for some areas, significant turn-over in some departments

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Working with brilliant and fun people. Senior management needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  San Bruno, CA
    Current Employee - Senior Software Engineer in San Bruno, CA

    I have been working at Responsys full-time

    Pros

    - Very talented, responsible and self-motivated colleagues
    - Everyone's approachable and help each other out, so collaboration is easy
    - Learn very applicable technical skills
    - Don't spend too much time maintaining legacy code. New projects are interesting, exciting and make use of good technologies
    - Pay is okay, and work/life balance is very good. Generally normal work hours
    - People are generally social and fun to hang out with. Social events don't feel like forced obligations

    Cons

    - Senior management very slow to resolve problems for engineers. Engineering with subpar dev environment for 1+ yr
    - Management approach becoming less trustful of engineers just doing their jobs; more micromanagement
    - Benefits not as competitive and getting a bit worse, e.g. recently placed stricter conditions on mobile data plan reimbursement

    Advice to ManagementAdvice

    If you want to retain and attract talents, listen to your people and trust them to do their work well, and improve your compensation and benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Responsys as an intern for less than a year

    Pros

    They have a casual, laid back atmosphere

    Cons

    Didn't always have work to do

    Advice to ManagementAdvice

    The internship program could be more organize and structured

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    it's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Responsys

    Pros

    Nice peers.
    Confortable pace.
    Fair benefits
    Good location

    Cons

    Dont expect to make a career.
    Getting top heavy.
    Not significant promotions
    Moves slow in a fast pace market

    Advice to ManagementAdvice

    Look at your talent and give them chances
    Move faster

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Sr Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  San Bruno, CA
    Current Employee - Senior Software Engineer in San Bruno, CA

    I have been working at Responsys full-time for more than 3 years

    Pros

    friendly environment & nice working culture between peers. And helping teammates.

    Cons

    Communication gap between managers and engineers. Collaborative work & support is missing between sr. managers.

    Advice to ManagementAdvice

    Build morale and confidence in the team.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Great potential but too disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Consultant  in  Chicago, IL
    Current Employee - Product Consultant in Chicago, IL

    I have been working at Responsys full-time for more than a year

    Pros

    Benefits and salary are great. You get to work interact with some great clients and learn a lot about email marketing from a market leader.

    Cons

    Management is still trying to find its way and is disorganized. The company still has a lot of growing up to do. Lack of career development.

    Advice to ManagementAdvice

    Since the company is so spread out and global, management needs to do a better job of providing a successful work environment for all types of employees.

    Recommends
    Neutral Outlook
    Approves of CEO

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