Responsys Reviews

Updated May 29, 2015
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3.9
Rating Trends
Recommend to a friend
Approve of CEO
Responsys CEO Dan Springer
Dan Springer
85 Ratings

Pros
  • The work life balance is also something that is good as well; the managers encourage that work stays at work (in 10 reviews)

  • Opportunities to work from home in many positions (in 4 reviews)

Cons
  • Some growing pains due to rapid industry growth (in 3 reviews)

  • They then failed to hire new people (in 3 reviews)

More Pros and Cons

94 Employee Reviews

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  1. Helpful (1)

    Miss the old Responsys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Consultant in Millbrae, CA
    Current Employee - Senior Product Consultant in Millbrae, CA

    I have been working at Responsys (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great people, loved our CEO

    Cons

    No bonuses, departments work independently


  2. Demanding workload, stressful but nice people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in London, England (UK)
    Current Employee - Customer Success Manager in London, England (UK)

    I have been working at Responsys full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great platform and product offering
    Flexible working
    Quarterly bonus and above-average benefits
    Nice, friendly people
    Casual dressing (very)
    Still feels like a start-up!

    Cons

    Poor life work balance
    Excessive workload, it's normal to put in extra hours every day
    Management lacking leadership, clarity and direction
    Difficult career advancement
    Bureaucracy
    Oracle processes

    Advice to Management

    Provide support needed and leadership to the team before the rest of us follow suit and march off too.
    Frequent and clear communication is needed.
    Resource is needed, most have to work 50hr a week to cope with workload.


  3. Helpful (2)

    Responsys was great, but then Oracle took over...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Campaign Specialist in San Francisco, CA
    Current Employee - Campaign Specialist in San Francisco, CA

    I have been working at Responsys full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    ~Great software for enterprise B2C email marketing
    ~Great location at 3rd/Market
    ~Working from Home

    Cons

    ~Lack of Transparency
    ~Oracle will freeze promotions/raises for the sake of quarterly revenue reports
    ~Responsys management has no power, all trickles down from Oracle fat cats.

    Advice to Management

    ~Let employees work from home more often
    ~Don't pretend like there is progress, your hands are shackled to Oracle fat cats.


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  5. Helpful (3)

    Responsys = Good | Oracle = Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Campaign Specialist in San Francisco, CA
    Current Employee - Associate Campaign Specialist in San Francisco, CA

    I have been working at Responsys full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    People are friendly/helpful. Nice location. Job itself isn't too bad.

    Cons

    Management has lied about giving raises over and over again, leading to a mass exodus. They then failed to hire new people.

    Oracle processes add frustration and take away time no one has.


  6. My experience here has helped me grow professionally and gain new connections/friends.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Responsys full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Open, friendly environment filled with a lot of proactive individuals. People work until they get their projects complete but also know how to balance work and add a bit of team building into the mix.

    Cons

    It really depends on your manager. Since it was recently acquired earlier in the year, there has been some communication gaps.

    Advice to Management

    Make sure your Directors are checking in with their team once in a while.


  7. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Responsys (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Interesting work , intelligent colleagues, fun workplace

    Cons

    Tiring schedules, release time can be stressful


  8. Great People, Management Needs Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA

    I have been working at Responsys full-time (More than 3 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great environment and the people are all knowledgeable and dedicated. There is a definite culture of helping the client succeed. Great place to be pre-Oracle. CEO was approachable and seemed to genuinely care about employee satisfaction.

    Cons

    Full service staff are poorly compensated for the area, and advancement opportunities have been nonexistent for almost 2 years now. This causes high turnover in the most client facing positions.

    Advice to Management

    Middle management need people management training. While product knowledge is phenomenal, they have no idea how to manage people. Morale is a direct reflection of management, who are either absent(senior) or ineffectual (middle).


  9. Helpful (1)

    Good experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Responsys

    Pros

    Great people to work with. Good work environment.

    Cons

    Takes a while to get a promotion or raise.


  10. Helpful (1)

    Good place to work but not enough gowth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Consultant in San Bruno, CA
    Current Employee - Senior Product Consultant in San Bruno, CA

    I have been working at Responsys full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    CEO was great till Oracle acquired

    Cons

    Right now its a mess

    Advice to Management

    There is nothing they can do, its a sinking ship


  11. worse company I've ever worked for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Responsys full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free food but that's about it.

    Cons

    The company doesn't train or prepare their managers.

    Advice to Management

    Clean out a certain dysfunctional department and start anew.



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