Restaurant.com Reviews

Former Employee – worked at Restaurant.com full-time for more than a year

Pros – People are nice, free discount cards.

Cons – Sr. Management is arrogant and think they know everything (if they do why are so many restaurants leaving the program, why is revenue down, why are talented people running for the door?). They micro manage and don't let people do what they're hired to do. In my entire career I've never met a more incompetent technology department.

Advice to Senior Management – Sell the company to someone who knows how to run a company. You don't.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Restaurant.com full-time for more than a year

Pros – Casual work environment, that HAD solid Marketing and IT talent.
The corporate culture WAS great a few years back and people loved to work there
There was always a challenge to tackle and people to help you tackle it

Cons – Poor senior management choices that do not benefit restaurants or customers
Constant shift of priorities to non-revenue driving initiatives
IT held back by artificially induced timelines from senior management, which cause major rework
Marketing held back by IT constraints, resulting from the artificial timelines

Advice to Senior Management – Shame on you for running this company into the ground

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Restaurant.com full-time for more than 3 years

Pros – The pay is average for a suburban company, and it is located in a good area of the NW suburbs. The staff appraisal and pay increase process works by how liked you are by certain key players, not by your ability. If the right people like you, you will get a decent pay rise, otherwise forget it. If you are good at self-promotion, you could do well at this company.

Cons – Restaurant.com is an awful place to work. Your best efforts are often lost in a sea of incompetency and dishonesty, and the benefits are far below industry standard. The recent move to cloud services has not been a good choice for the company as it does not really have the in-house skills to deal with cloud services.

The sales figures are artificially inflated as they do not take cancellations into account. There have also been instances of dishonest sales figure reporting. Marketing forecasts do not materialize into real world gains as A/B testing experiments are not carried out as mutually exclusive events, making any predicted sales increases more fiction than fact. The predicted future of the company on paper does not reflect reality.

Restaurant.com, under poor senior management, lumbers on, unable or unwilling to change its current course. The company looks almost certain to fail in the next few months a result. Restaurant.com has lost most of its highly skilled workers in the past year, and the talent pool has hollowed out.

Advice to Senior Management – If revenue keeps dropping, you will soon be another Dot-com disaster story of the past. Stop looking for someone to ride in and save you. No-one is going to throw money down a bottomless pit. Get your act together and return to the business model that made you profitable 2 years ago. Show some courage and tell the owner you have made some big mistakes before it is too late.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Restaurant.com full-time

Pros – I had a lot of spare time on my hands, so I browsed the web a lot. In fact, I would say the average work week was about 20 hours.

Cons – The department is run by someone who doesn't know what they are doing. The QA process is deeply flawed, and this costs the company a lot of money.

Advice to Senior Management – Outsource the remainder of your QA department. They don't add any value to the company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Restaurant.com as a contractor for less than a year

Pros – The company will be gone soon.

Cons – The worst senior management team on earth. This company cannot retain talent. This company cannot retain restaurants. This company has no marketing skills. This company has no business skills. This company has no IT skills. This company survives by selling a product that bankrupts the restaurants it is sold to.

Advice to Senior Management – You do not have the skills to run a company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Restaurant.com full-time for more than a year

Pros – A good place to go if you are unemployed, at the end of your career, or trying to hide your lack of talent.

Cons – It is obvious that this company is close to collapse. Restaurants are deserting by the thousand and staff from all departments are abandoning the company. If you work here and they discover you are looking for a new job, you get "outsourced". When the end comes, it will not be pretty. This company used to be one of the best. Now it is one of the worst.

Advice to Senior Management – If you had any shame, you would all resign.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Restaurant.com full-time for more than a year

Pros – There are no pros to working here at all

Cons – Wretched company to work for. Restaurant owners HATE this program and cancel almost immediately. Ask any former employee about this company and they will tell you the same thing. High turnover rate, lousy management and a product designed to erode the profits of all restaurants. They micro-manage you to death for lousy pay.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Restaurant.com full-time

Pros – Sounds like a cool concept and an interesting product to sell. The product is good for the end consumer but not for the restaurant owners.

Cons – Micro managed to the point of harassment. Managers are not professional and will belittle sales force. Even if quota is surpassed it still isn't good enough.

Advice to Senior Management – Learn to treat employees with at least an ounce of respect.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Restaurant.com full-time for more than a year

Pros – Free gift certificates, here and there.

Cons – commission structure is horrible and changes by the week.
no work/life balance unless you want to rely on receiving government aid.
promises not kept and goals unachievable. If you do reach any set goals by management an addendum to the employee compensation plan is conveniently emailed to informing you that you're a sucker.

Advice to Senior Management – Go to church.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Restaurant.com full-time for more than a year

Pros – It was a great concept in the beginning but completely abused relationships with restaurant "partners" so that it was virtually impossible to even get an appointment much less close a deal

Cons – If you like working for a company that's 0% ethics 100% bottom line (theirs not yours) then this is the place for you.

Advice to Senior Management – Respect your sales force & treat them as people w/ lives & families not commodities

No, I would not recommend this company to a friend