Restaurant.com Reviews

Updated July 23, 2015
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Kenneth Chessick
17 Ratings

Pros
  • Free parking; relaxed dress code (in 4 reviews)

  • Fun work environment to work in; base (in 4 reviews)

Cons
  • They micro-manage you to death for lousy pay (in 5 reviews)

  • Restaurant owners HATE this program and cancel almost immediately (in 4 reviews)

More Pros and Cons

37 Employee Reviews

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  1. Nightmare of a company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Southeastern, PA
    Former Employee - Sales Consultant in Southeastern, PA

    I worked at Restaurant.com full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It was a job. The paychecks ckeared at the bank.

    Cons

    Top management has no inkling how to treat customers or partners (restaurants) Micro management & penny pinching abound CEO is an attorney & a doctor and knows nothing about customer service, marketing or the f& b industry.

    Advice to Management

    Congratulations, you have managed to run a good brand name into the ground.


  2. Helpful (2)

    Was a great place awhile ago..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Arlington Heights, IL
    Former Employee - Software Developer in Arlington Heights, IL

    I worked at Restaurant.com full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-Workers were great (most of them are no longer there) Bagel Wednesday (which I believe is no more) Fresh Fruit Friday (which I believe is no more) Community involvement (which I believe is no more) Team building activities such as softball, weekly yoga, motivational speakers - all of which I believe are no more.

    Cons

    1. CEO 2. All of the top management, at least the good ones, have long since left;actually the correct term would be 'abandoned ship'. 3. Layoff after layoff. Fortunately the few people that I worked with that are left there (and they are all really great folks) have enough skills and experience that when the ship is finally run aground they can easily get to dry land.

    Advice to Management

    1. Guess what, you are in the brokerage business, where you need to provide value to BOTH parties. Try treating the product provider (restaurants) better. There is a reason that steak houses have been replaced with fast food providers. Do you ever read the reviews from the restaurant providers? A solid business would consider this 'feedback', but an ignorant business would ignore it. Which one are you? 2. You should have sold it 4 years ago when the Daily Deals market was hot OR you should have listened to those who were running the company. There is a reason Open Table and GrubHub have succeeded, and is probably because those top level managers a.) understand the business and b.) are allowed to run the business using their experience and expertise. You should have stuck with the business model rather than rolling out things like 'Independent Consultants' and 'Food Friends'. 3. Don't run this company as if it is worth $100M (or maybe more), it isn't. 4. Personally, I like LocalFlavor. I have seen several providers (restaurants) that are no longer on Restaurant.com that are on that site. Maybe you should figure out why. Remember, it takes a multiplier to get back a customer (restaurant) once they have walked away.


  3. Helpful (1)

    Not a good business model

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restaurant.com full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Only thing good is the benefits after 30 days.

    Cons

    A lot to say here. You only have two chances to make your quota or your out. It's hard to make your quota honestly since your given the same leads over and over again. Most restaurants don't need the certificate program, especially with Yelp and other dining guides out there. They really need to change the business model. Most reps only sell the program to stay for 30 days, long enough to make quota. One supervisor is very verbally abusive, especially when screaming across the floor. We where told once we couldn't even go to the bathroom without permission. Management is not very supportive, just a lot of talk. Not a very pleasant work environment.

    Advice to Management

    1. Change the program in order to compete. 10 years ago this was a great program. Now its begin the times. 2. Find a way to retain employees. Hiring and firing every month is no way to run a business. It's expensive and it doesn't help the company meet its goals in the long run. 3. Get a CEO and management in there with real world business experience. This will be the only way to improve things. Right now the company does NOT have a good reputation in the industry. CEO needs to retire. Very arrogant man that is still stuck in the 90's.


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  5. Helpful (1)

    Inside Sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive in Arlington Heights, IL
    Current Employee - Inside Sales Executive in Arlington Heights, IL

    I have been working at Restaurant.com full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only 2 individuals who are keeping this building up is 1. Patrick Wells, and 2. Eric Levy. This company business model is poor!! Bad ideas with incentives and must be revamped in order for company to stay alive

    Cons

    Allow restaurants to cancel! Just want numbers on directory and higher cores in Gift certificates. Must allow restaurants to cancel

    Advice to Management

    Let restaurants pick cores,


  6. Helpful (1)

    CEO is going to sink the ship

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restaurant.com

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Casual dress code, great people in certain areas of the company.

    Cons

    The CEO is an idiot. He doesn't have a clue what he is doing. Constantly yelling and cursing people out. Says he is going to sell the company but his evaluation is not what the company is worth

    Advice to Management

    Stay strong and pray the CEO actually sells the company before he kills it completely


  7. Disempowering and disappointing career move

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Arlington Heights, IL
    Former Employee - Marketing in Arlington Heights, IL

    I worked at Restaurant.com full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Compensation was okay. Very relaxed office environment. When I was there, there were a lot of really talented, capable and friendly individuals with a hunger to succeed.

    Cons

    The most senior of management has no idea what they are doing and turned a once exciting business into a low-quality product that is embarrassing to sell and market because the customer experience is terrible (people are often turned away at restaurants refusing to accept the certificates). People's strengths are not utilized at all. The business is run like a dictatorship and you are told to get with the program or get out. While some consider the relaxed office environment a "pro" - it's actually a "con" because people don't take work seriously. It was not uncommon to find people laying around on bean bag chairs in the hallways and napping out in the open. More priority is placed on having fun than driving results. It's not surprising that the company is not doing well.

    Advice to Management

    When you hire experts, let them do their jobs. This was once a great company with so much potential - but ego got in the way and all of the real talent fled. It's a real shame.


  8. Better Pay Elsewhere.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Executive in Arlington Heights, IL
    Former Employee - Inside Sales Executive in Arlington Heights, IL

    I worked at Restaurant.com full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good for career building or a stepping stone.

    Cons

    Management is dis organized and ineffective.

    Advice to Management

    Have someone lead the sales team that has actually has been in sales not construction.


  9. RUN !!!!!!!!!! Horrible company with lousy product.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Consultant
    Former Employee - Outside Consultant

    I worked at Restaurant.com (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I no longer work there

    Cons

    The program stinks for restaurants. Almost all want to cancel after a few weeks on the program. People only buy the minimum required. Managers want you to sign up any restaurant no matter how bad it is. Most of the restaurants no longer even accept the certificates after they realize what a bad deal it is for them. Managers needle and harass you constantly to sign up more restaurants. Company has a horrible reputation.

    Advice to Management

    Shut it down. It's worthless


  10. Restaurant Consultant

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant Consultant
    Current Employee - Restaurant Consultant

    I have been working at Restaurant.com full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Decent salary and comission structure

    Cons

    Lies lies lies.. The program is a set up for many restaurant owners. If anything is sold to with no cost, watch out!

    Advice to Management

    Consider feedback from field reps.


  11. Helpful (2)

    This place is heartless and a sham

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service RepresentatCID in Arlington Heights, IL
    Former Employee - Customer Service RepresentatCID in Arlington Heights, IL

    I worked at Restaurant.com full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There's no pros they dont care their workers the only pro was the fresh fruit Friday and bagel Wednesday

    Cons

    This company got my blood sweat and tears I worked there for three yrs as a rep and I had to fight with management to get a raise and they continued to harass and micro manage us showed favoritism to reps who kissed ass to the sups on a regular basis we were called scam artists and called b's by the customers calling us and then always kept us in the dark about issues with the company even when we asked they would lie to us then they just take us in the room and do a mass lay off just give us boxes to pack our stuff in front of everyone it was embarrassing and humiliating F RDC hope that place burns in hell

    Advice to Management

    Reps get out while you can because that place is not going to last!!!!



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