Restaurant.com

  www.restaurant.com
  www.restaurant.com

Restaurant.com Reviews

62 Reviews
1.8
62 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kenneth Chessick
20 Ratings

Review Highlights

Pros
  • Free parking; relaxed dress code (in 4 reviews)

  • The company has a casual work environment (in 4 reviews)


Cons
  • They micro manage and don't let people do what they're hired to do (in 5 reviews)

  • Restaurant owners don't see the value of the company and neither do consumers (in 4 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Titanic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restaurant.com full-time (more than 3 years)

    Pros

    The company has a casual work environment.

    Cons

    There is a severe lack of communication throughout the company. This, combined with secret agendas and deceitfulness amongst much of upper management, make this company a sinking ship.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Depends on what department you are in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Arlington Heights, IL
    Former Employee - Anonymous Employee in Arlington Heights, IL

    I worked at Restaurant.com full-time (more than an year)

    Pros

    Laid back atmosphere
    Young employees
    Fun marketing department

    Cons

    Some departments (especially sales) are dishonest
    CEO does not have a good reputation

    Advice to ManagementAdvice

    Honesty is the best policy. The fact that you honestly do not care about your restaurant partners will hurt you in the end. If all you want is their money, you will never gain their trust and never succeed.

    Negative Outlook
    Disapproves of CEO
  3.  

    Unfortunate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restaurant.com full-time

    Pros

    I had a flexible and understanding boss. Most of my staff interactions were pleasurable.

    Cons

    From my perspective, the CEO exhibited a tendency to provide questionable product offerings and solutions to problems. I believe he reached a decision to no longer pour money into the company and wanted to be pursued by a larger organization to be bought out.

    Advice to ManagementAdvice

    Be cognizant of wolves in sheep's clothing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Hear the truth from a current employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Arlington Heights, IL
    Current Employee - Sales in Arlington Heights, IL

    I have been working at Restaurant.com full-time (more than an year)

    Pros

    The dress code is awesome, jeans and t-shirts are fine.Co-workers are fun and helpful. Management have a nice demeanor and try to help everyone succeed at making quota.

    Cons

    Basically, there is no integrity or honesty at RDC. The script that is written has flagrant lies in it, and restaurants have no say in what type of marketing they would like to do in regards to the program. When cold calling, I hope to try to reach an owner that has never heard of RDC, because if they have, they know to steer clear. Employees either quit or are let go within a year. They have recently changed the commission structure to deny commissions to employees who do not make quota (which also changes on a regular basis). That means if someone who has hit their quota every month for the past year has a bad month (or goes on vacation), they will be missing out on over $1,000 in commission. This forces salespeople to falsify agreements to hit unrealistic quotas, and further damages the company's reputation. To "succeed" at RDC, you must be able to sacrifice your honor and reputation to blatantly lie to restaurant partners. I am quickly realizing that RDC is a company that cares only about putting more money in the pocket of the CEO (a lawyer- so what does that tell you). Used car salesmen have more integrity than RDC salespeople. I am ashamed to say I work at Restaurant.com. I feel like a thief and a liar, and can no longer pretend that things will get better. Worst of all, management really believes they are looking out for the best interests of their employees, partners and customers. They are either delusional or they cry themselves to sleep every night because they know they are slaves to a tyrant.

    Advice to ManagementAdvice

    If there is hell below- you're all gonna go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Once a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Restaurant.com full-time (more than 3 years)

    Pros

    Two years ago, the company was all about hiring. Each dept was booming rapidly year by year for several years.

    Cons

    Not any more. After a big layoff this year, people were scared and leaving week by week. We lost about 2/3 of the valuable colleagues. What's next? Don't know.

    Advice to ManagementAdvice

    For the CEO, just undo whatever you are doing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Too many changes...and not for the better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Restaurant.com full-time

    Pros

    The people are always great to work with and willing to help, it can be a fun atmosphere, and it is very laid back.

    Cons

    The executive management has a reactive approach. Priorities shift on a dime, and while nimbleness is great, it doesn't allow any one strategy to get thoroughly flushed out and executed right (or at all) before running to the next one.

    Advice to ManagementAdvice

    Listen to your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Started off strong and the began meandering after multiple leadership changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Arlington Heights, IL
    Former Employee - Marketing Manager in Arlington Heights, IL

    I worked at Restaurant.com full-time (more than an year)

    Pros

    -Extremely relaxed work atmosphere
    -Terrific for early career
    -Very hands on across Marketing and IT

    Cons

    -Leadership doesn't communicate to each other
    -No consistent vision or direction
    -No employee reviews
    -Recently became an unstable environment
    -Far too many knee jerk reactions and decision making

    Advice to ManagementAdvice

    Take a truly introspective look, the company does not provide a great value to both restaurants and consumers anymore. The focus is not in the areas that can drive revenue and grow partnerships. Get better restaurants on board and leverage your top talent at the company to realign your goals and strategy. Beyond that - choose a strategy and stick with it before pivoting too quickly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Best place to get burned out quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Arlington Heights, Cook, IL
    Current Employee - Account Manager in Arlington Heights, Cook, IL

    I have been working at Restaurant.com full-time (less than an year)

    Pros

    The office is small and the sales floor has dim lighting. It can be quiet at times and the lighting can be soothing for the high demand and stress of the work. They have bagels on Wednesdays and fruit on Fridays. There is a basket of apples at the front counter every day.

    Cons

    But don't let this fool you. The pay scale is lower than the national average for the postion. If you break trend for anything longer then a bathroom break you are asked not to take any breaks at all. Every phone call, email, and follow up item are monitored and then criticized. The bonus package is paid out over six separate pay checks, or 3 months and turnover is huge.

    Advice to ManagementAdvice

    The advice I have for you to pay closer attention to restaurant owners and their feedback.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Restaurant.com Hires Employees to Slash and Burn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales in Arlington Heights, Cook, IL
    Current Employee - Inside Sales in Arlington Heights, Cook, IL

    I have been working at Restaurant.com full-time (less than an year)

    Pros

    Young atmosphere, mostly college grads. HR has a "fun committee" that tries to host activities through out the week. Restaurant.com offers a great service to restaurant owners if you can get them to sign up or stay on the program. The office space is growing and clean compared to other call centers I've worked.

    Cons

    My department is a new department, yet they pretend they have been doing this forever but they're not fooling more seasoned sales professionals. Lots of immaturity, gossip and favoritism. Training was weak considering they were still testing out sales methodology, scripts and work flow. Management never around and didn't really have a clue. Felt like they were being told what to say to us.

    Advice to ManagementAdvice

    Give sales reps a proper ramp up time to build pipelines, prospect and develop relationships with business owners before putting your employees on pip programs. Sales people don't sell well when job is on the line, especially when they are your guinea pig testing new pitches. Market better to restaurant owners to develop warm relationships and work on PR. Restaurant.com doesn't have a good reputation with restaurant owners.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Pay is great, management is not!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Restaurant Consultant in Denver, CO
    Current Employee - Restaurant Consultant in Denver, CO

    I have been working at Restaurant.com

    Pros

    You are able to manage your own territory of restaurants while working from hom and in the field. Training in the first 90days is great and you have tons of support. The opportunity to make a lot of money is based on performance so if you hit your monthly goals and exceed them, expect big payouts.

    Cons

    The company is never satisfied with performance from their consultants. If you have an incredible month and then only reach the min goals the next they really come down hard on you and expect you to stay consistant with the month that was outstanding. In this industry is really is impossible to stay above average month after month unless you live in Chicago and are given deals on a daily basis. If you are not with the "in" crowd of managers then you will always be pushed out and never looked at as someone to possibly promote even if the numbers are there. They are money hungry and only like to promote people who fit their "corporate" mold, not those that are laid back or out of the box type of people.

    Advice to ManagementAdvice

    Stop focusing on quantity and instead focus on quality, which in turn would make lives easier for everyone at RDC.

    Doesn't Recommend
    Disapproves of CEO

Restaurant.com Photos

Restaurant.com - Annual West Regional Meeting 2010

+ Add Photo

Work at Restaurant.com? Share Your Experiences

Restaurant.com

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.