Restaurant.com

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Restaurant.com Reviews

Updated Apr 10, 2014
Restaurant.com – Las Vegas – “Restaurant.com - Annual West Regional Meeting…”

All Employees Current Employees Only

2.0 61 reviews

5% Approve of the CEO

(no image)

Kenneth Chessick

(20 ratings)

19% of employees recommend this company to a friend

Review Highlights

Pros
  • Free parking; relaxed dress code(in 4 reviews)

  • The company has a casual work environment(in 4 reviews)


Cons
  • They micro manage and don't let people do what they're hired to do(in 5 reviews)

  • Restaurant owners don't see the value of the company and neither do consumers(in 4 reviews)

14 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Titanic

    Anonymous Employee (Former Employee)

    ProsThe company has a casual work environment.

    ConsThere is a severe lack of communication throughout the company. This, combined with secret agendas and deceitfulness amongst much of upper management, make this company a sinking ship.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Depends on what department you are in

    Anonymous Employee (Former Employee) Arlington Heights, IL

    ProsLaid back atmosphere
    Young employees
    Fun marketing department

    ConsSome departments (especially sales) are dishonest
    CEO does not have a good reputation

    Advice to Senior ManagementHonesty is the best policy. The fact that you honestly do not care about your restaurant partners will hurt you in the end. If all you want is their money, you will never gain their trust and never succeed.

    – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Unfortunate

    Anonymous Employee (Former Employee)

    ProsI had a flexible and understanding boss. Most of my staff interactions were pleasurable.

    ConsFrom my perspective, the CEO exhibited a tendency to provide questionable product offerings and solutions to problems. I believe he reached a decision to no longer pour money into the company and wanted to be pursued by a larger organization to be bought out.

    Advice to Senior ManagementBe cognizant of wolves in sheep's clothing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Hear the truth from a current employee

    Sales (Current Employee) Arlington Heights, IL

    ProsThe dress code is awesome, jeans and t-shirts are fine.Co-workers are fun and helpful. Management have a nice demeanor and try to help everyone succeed at making quota.

    ConsBasically, there is no integrity or honesty at RDC. The script that is written has flagrant lies in it, and restaurants have no say in what type of marketing they would like to do in regards to the program. When cold calling, I hope to try to reach an owner that has never heard of RDC, because if they have, they know to steer clear. Employees either quit or are let go within a year. They have recently changed the commission structure to deny commissions to employees who do not make quota (which also changes on a regular basis). That means if someone who has hit their quota every month for the past year has a bad month (or goes on vacation), they will be missing out on over $1,000 in commission. This forces salespeople to falsify agreements to hit unrealistic quotas, and further damages the company's reputation. To "succeed" at RDC, you must be able to sacrifice your honor and reputation to blatantly lie to restaurant partners. I am quickly realizing that RDC is a company that cares only about putting more money in the pocket of the CEO (a lawyer- so what does that tell you). Used car salesmen have more integrity than RDC salespeople. I am ashamed to say I work at Restaurant.com. I feel like a thief and a liar, and can no longer pretend that things will get better. Worst of all, management really believes they are looking out for the best interests of their employees, partners and customers. They are either delusional or they cry themselves to sleep every night because they know they are slaves to a tyrant.

    Advice to Senior ManagementIf there is hell below- you're all gonna go.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Once a great company to work for

    Anonymous Employee (Current Employee)

    ProsTwo years ago, the company was all about hiring. Each dept was booming rapidly year by year for several years.

    ConsNot any more. After a big layoff this year, people were scared and leaving week by week. We lost about 2/3 of the valuable colleagues. What's next? Don't know.

    Advice to Senior ManagementFor the CEO, just undo whatever you are doing.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

     

    Too many changes...and not for the better

    Anonymous Employee (Current Employee)

    ProsThe people are always great to work with and willing to help, it can be a fun atmosphere, and it is very laid back.

    ConsThe executive management has a reactive approach. Priorities shift on a dime, and while nimbleness is great, it doesn't allow any one strategy to get thoroughly flushed out and executed right (or at all) before running to the next one.

    Advice to Senior ManagementListen to your employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Started off strong and the began meandering after multiple leadership changes

    Marketing Manager (Former Employee) Arlington Heights, IL

    Pros-Extremely relaxed work atmosphere
    -Terrific for early career
    -Very hands on across Marketing and IT

    Cons-Leadership doesn't communicate to each other
    -No consistent vision or direction
    -No employee reviews
    -Recently became an unstable environment
    -Far too many knee jerk reactions and decision making

    Advice to Senior ManagementTake a truly introspective look, the company does not provide a great value to both restaurants and consumers anymore. The focus is not in the areas that can drive revenue and grow partnerships. Get better restaurants on board and leverage your top talent at the company to realign your goals and strategy. Beyond that - choose a strategy and stick with it before pivoting too quickly.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Best place to get burned out quickly

    Account Manager (Current Employee) Arlington Heights, Cook, IL

    ProsThe office is small and the sales floor has dim lighting. It can be quiet at times and the lighting can be soothing for the high demand and stress of the work. They have bagels on Wednesdays and fruit on Fridays. There is a basket of apples at the front counter every day.

    ConsBut don't let this fool you. The pay scale is lower than the national average for the postion. If you break trend for anything longer then a bathroom break you are asked not to take any breaks at all. Every phone call, email, and follow up item are monitored and then criticized. The bonus package is paid out over six separate pay checks, or 3 months and turnover is huge.

    Advice to Senior ManagementThe advice I have for you to pay closer attention to restaurant owners and their feedback.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Restaurant.com Hires Employees to Slash and Burn

    Inside Sales (Current Employee) Arlington Heights, Cook, IL

    ProsYoung atmosphere, mostly college grads. HR has a "fun committee" that tries to host activities through out the week. Restaurant.com offers a great service to restaurant owners if you can get them to sign up or stay on the program. The office space is growing and clean compared to other call centers I've worked.

    ConsMy department is a new department, yet they pretend they have been doing this forever but they're not fooling more seasoned sales professionals. Lots of immaturity, gossip and favoritism. Training was weak considering they were still testing out sales methodology, scripts and work flow. Management never around and didn't really have a clue. Felt like they were being told what to say to us.

    Advice to Senior ManagementGive sales reps a proper ramp up time to build pipelines, prospect and develop relationships with business owners before putting your employees on pip programs. Sales people don't sell well when job is on the line, especially when they are your guinea pig testing new pitches. Market better to restaurant owners to develop warm relationships and work on PR. Restaurant.com doesn't have a good reputation with restaurant owners.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Pay is great, management is not!

    Restaurant Consultant (Current Employee) Denver, CO

    ProsYou are able to manage your own territory of restaurants while working from hom and in the field. Training in the first 90days is great and you have tons of support. The opportunity to make a lot of money is based on performance so if you hit your monthly goals and exceed them, expect big payouts.

    ConsThe company is never satisfied with performance from their consultants. If you have an incredible month and then only reach the min goals the next they really come down hard on you and expect you to stay consistant with the month that was outstanding. In this industry is really is impossible to stay above average month after month unless you live in Chicago and are given deals on a daily basis. If you are not with the "in" crowd of managers then you will always be pushed out and never looked at as someone to possibly promote even if the numbers are there. They are money hungry and only like to promote people who fit their "corporate" mold, not those that are laid back or out of the box type of people.

    Advice to Senior ManagementStop focusing on quantity and instead focus on quality, which in turn would make lives easier for everyone at RDC.

    No, I would not recommend this company to a friend

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