Restaurant.com Reviews

Current Employee – been working at Restaurant.com full-time for less than a year

Pros – The office is small and the sales floor has dim lighting. It can be quiet at times and the lighting can be soothing for the high demand and stress of the work. They have bagels on Wednesdays and fruit on Fridays. There is a basket of apples at the front counter every day.

Cons – But don't let this fool you. The pay scale is lower than the national average for the postion. If you break trend for anything longer then a bathroom break you are asked not to take any breaks at all. Every phone call, email, and follow up item are monitored and then criticized. The bonus package is paid out over six separate pay checks, or 3 months and turnover is huge.

Advice to Senior Management – The advice I have for you to pay closer attention to restaurant owners and their feedback.

Yes, I would recommend this company to a friend

Current Employee – been working at Restaurant.com full-time for less than a year

Pros – Young atmosphere, mostly college grads. HR has a "fun committee" that tries to host activities through out the week. Restaurant.com offers a great service to restaurant owners if you can get them to sign up or stay on the program. The office space is growing and clean compared to other call centers I've worked.

Cons – My department is a new department, yet they pretend they have been doing this forever but they're not fooling more seasoned sales professionals. Lots of immaturity, gossip and favoritism. Training was weak considering they were still testing out sales methodology, scripts and work flow. Management never around and didn't really have a clue. Felt like they were being told what to say to us.

Advice to Senior Management – Give sales reps a proper ramp up time to build pipelines, prospect and develop relationships with business owners before putting your employees on pip programs. Sales people don't sell well when job is on the line, especially when they are your guinea pig testing new pitches. Market better to restaurant owners to develop warm relationships and work on PR. Restaurant.com doesn't have a good reputation with restaurant owners.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Restaurant.com

Pros – You are able to manage your own territory of restaurants while working from hom and in the field. Training in the first 90days is great and you have tons of support. The opportunity to make a lot of money is based on performance so if you hit your monthly goals and exceed them, expect big payouts.

Cons – The company is never satisfied with performance from their consultants. If you have an incredible month and then only reach the min goals the next they really come down hard on you and expect you to stay consistant with the month that was outstanding. In this industry is really is impossible to stay above average month after month unless you live in Chicago and are given deals on a daily basis. If you are not with the "in" crowd of managers then you will always be pushed out and never looked at as someone to possibly promote even if the numbers are there. They are money hungry and only like to promote people who fit their "corporate" mold, not those that are laid back or out of the box type of people.

Advice to Senior Management – Stop focusing on quantity and instead focus on quality, which in turn would make lives easier for everyone at RDC.

No, I would not recommend this company to a friend

Former Employee – worked at Restaurant.com

Pros – -Good coworkers
-HR department was approachable, upper management was not.
-You can wear jeans to work every day in CS

Cons – -Little to no direction from management
-Policies were constantly changing
-No communication between upper management, supervisors and 'team' members
-QA was constantly changing how they 'graded' calls
-Good luck getting someone to take a supervisor call, I don't think anyone ever called my customers back
-Favoritism in 'promotions' and 'incentives.'
-Empty promises from all levels of management

Advice to Senior Management – LISTEN TO YOUR EMPLOYEES. When you tell your employees they are doing a great job and promise them a reward for it follow through on it.

Former Employee – worked at Restaurant.com full-time for more than 3 years

Pros – *Passionate employees
*New and exciting
*Opportunity to move up quickly
*Amazing people

Cons – *New upper management led to decrease in job satisfaction
*Nothing was ever good enough....little positive feedback
*Many people became dishonest and greedy
*CSO and VP's were cut throat and deceptive
*Lots of lies and back stabbing ...gossip!

Advice to Senior Management – N/A there isn't any more management in the sales department....

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Restaurant.com full-time for more than 3 years

Pros – I have been at Restaurant.com for almost 4 years and I used to love to come into work everyday. My fellow employees are like family, the culture of the company was fantastic, and I really felt we were doing some good.

Cons – Since January the company has been on a steady decline, with much of everything changing for the sake of change.

Advice to Senior Management – Why try to fix what is not broken?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Restaurant.com

Pros – Good salary, good benefits, able to work out of your home office and make your own schedule every day. Anyone can sell the restaurant.com marketing program. Simple script to memorize.

Cons – No room to grow, capped commissions over time because they were not making as much money year over year as they had envisioned, changed sales structure to micro manage sales force because they wanted them to hit a higher monthly quota, also could not and still cannot compete with with daily deal sites because the business model is the same as it was 10 years ago when the company started. Too many restaurant owners unsatisfied with program after doing it because consumers take advantage of the gift certificates and majority of customers are the kind that the owner does not want at the restaurant anyway. No work/life balance.

Advice to Senior Management – Management is micromanaged and that gets pushed down to the sales reps being micro managed, do not talk about how important work/like balance is and then make the sales reps work harder than they need to because there is no work/life balance to this job unless you hit your goal and pretend to be in the field working. Change the business model to compete with newer more popular competing companies.

No, I would not recommend this company to a friend