Restoration Hardware Reviews

Updated March 26, 2015
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Gary Friedman
50 Ratings

57 Employee Reviews

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  1. Boring - Clock in and out type of job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in San Francisco, CA
    Former Employee - Project Manager in San Francisco, CA

    I worked at Restoration Hardware

    Pros

    If your boss is cool enough and you live in east bay you can work in the Pleasonton office which many people don't know of. If you want a job you can clock in and out and go home and not think of...it's for you.

    Cons

    Little vacation, Boring. terrible bonus, No upward mobility, eCommerce is a man's world. Have to know someone or be friends with the CTO, or Director of eComm to get any upward mobility in the web world. No innovation and a lack of smart people. Extremely disorganized and very few decision makers, instead lots of "yes men." So much change in management that leaders and directors are only looking out for themselves and don't pay attention to the people that are working hard and going above and beyond.

    Advice to ManagementAdvice

    Being a "yes man" all the time might help you build relationships but doesn't help make decisions and push the company to greater heights. Directors in many cases are untrained and lack social skills. Innovation comes within and not just from the CEO. A real product management group would help to prove that. Innovation is lacking greatly on the web and in stores. No mobile application. No integrated social media. Customers can't interact.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Watch your back

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Former Employee - Support in West Jefferson, OH
    Former Employee - Support in West Jefferson, OH

    I worked at Restoration Hardware

    Pros

    Nice benefits and compensation package

    Cons

    Don't trust anyone there, management promotes throat cutting. It is not a place to work unless you like stirring the pot or high school drama you will fit right in!!!!
    No vacation allowed during the months of November through December

    Advice to ManagementAdvice

    Change your thinking....promote good workers not the ones you like, that do your dirty work!!!!!

    Doesn't Recommend
    Neutral Outlook
  3. Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Corte Madera, CA
    Current Employee - Associate in Corte Madera, CA

    I have been working at Restoration Hardware

    Pros

    Great growth company and product that sells itself. Great work experience and home office location. Reads well on a resume.

    Cons

    Benefits are not competitive. Work life balance is nonexistent. Everyone looks miserable. Extremely fast paced and always changing seeming flighty. Blurred lines between personal and professional relationships. The values, leadership contract, Resto rules appear like a cult-like community.

    Advice to ManagementAdvice

    Improve leadership. More career path opportunities. Match compensation with work levels. Live the values projected.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. Breeding Ground For Toxicity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Freelancer - Facilities Coordinator in Corte Madera, CA
    Former Freelancer - Facilities Coordinator in Corte Madera, CA

    I worked at Restoration Hardware (more than 10 years)

    Pros

    Once you survive this place, you pretty much have friends for life
    A lot of creative talent at this company, that unfortunately doesn't always get used
    Some teams have a very strong community about them
    Its certainly never boring
    The prestige of working there (which eventually feels funny after seeing the gears behind the machine)

    Cons

    Ask anyone in the area, they will tell you they've heard horror stories
    I know of MANY people who have left this company after getting sick with stress

    Poor cross-team functionality
    Leaders live in constant fear, which creates a toxic trickle down effect
    Workforce dominated by untrained contractors
    No sexual harassment training
    Some Leaders have poor communication skills and resort to intimidation and passive aggressive tactics
    Constant rumor mills mostly started by the immature shop/warehouse mentality

    Advice to ManagementAdvice

    Train people on sexual harassment - both men and women deserve the to know what is appropriate and what isn't so that they can handle situations more effectively and do their job.

    Look out for the underlings on your team - they're the ones doing the dirty work.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful

    Stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Freelancer - Anonymous Freelancer in Corte Madera, CA
    Former Freelancer - Anonymous Freelancer in Corte Madera, CA

    I worked at Restoration Hardware (more than 3 years)

    Pros

    Pays well, the most valuable thing i've taken from working at RH is understanding the value of my own skill set, because it was vastly under-utilized during my 4-year tenure at this company.

    Cons

    Very disorganized company overall, extremely poor management, the worst I've experienced in my professional career. The company has grown so fast in a short amount of time... it's being run by people who have transitioned into being leaders, were not hired to lead. It's like working in a sorority, sprinkled with manipulative high schoolers.

    If you are looking for a place to just work, RH is fine if you don't care. If you care, stay away and look for something somewhere where you will be valued and your skills used.

    Advice to ManagementAdvice

    stop hiring and promoting inexperienced people as managers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative in Columbus, OH
    Current Employee - Call Center Representative in Columbus, OH

    I have been working at Restoration Hardware

    Pros

    I have no pros for this place

    Cons

    The management plays favorites, they mess with your hours and then fire you.

    Advice to ManagementAdvice

    Get it together

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful

    Associate Leader

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Restoration Hardware

    Pros

    The people. The product that's all made in China.
    Seeing the guests excitement of selection of goods.

    Cons

    Upper Management, false promises, over worked, under appreciated, not enough time to lead the floor and generate sales. Too many conference calls, how can you run a business from the office? Change of direction to quick. Making leaders use their own cell phones for business purposes. As much profit seen, cell phones should be given to leaders.

    Advice to ManagementAdvice

    Advice to upper management is to stop using non profit values for a profit business. Please stop holding people to standards that you cannot hold yourself to. Your "values" are worthless, you cannot stand true to them. You say to be your authentic self, but you put pressure on leaders who are being their authentic self and leaders who have a point of view. A point of view is wanted, but if it's not to what RH wants to hear then " you're not living the values"
    You don't want leaders to have a work/life balance. Many are failing at home life to have to over commit to RH. It's frowned upon to ask for time off. If you do you're considered not committed to the brand and "it's vision" The slate walls are a wonderful way to hide a lot of frustration of Store leaders and associates.
    Consider a restructure of leaders that are in the field. And last, you should offer stock options to all employees and not to the " inner circle" of leaders that are overdosed on the Kool Aid.

  9. 8 people found this helpful

    The 'Core Values' are what the Emperor (and those drinking the Kool-Aid) hide behind. If you have any respect, RUN!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graphic Designer in Corte Madera, CA
    Current Employee - Graphic Designer in Corte Madera, CA

    I have been working at Restoration Hardware full-time (more than a year)

    Pros

    Employee-Only Sample Sales, that's IT!

    Cons

    NO 401k match
    NO stock options
    NO work-from-home or flexible schedule options
    NO company culture that is lived versus on paper
    NO team building
    NO reprimands on the terrible executives and upper management jerks

    Advice to ManagementAdvice

    ALL departments are miserable! Get a grip! NO one wants the 'Core Values' shoved in their face when everything comes down to the 'Emperors New Clothes' syndrome. Quit hiding behind 'This is just how Resto gets things done' and having ZERO regard for the fact that people have LIVES outside of this place! Ridiculous!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 12 people found this helpful

    Worst Retail Employer in 20+ Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at Restoration Hardware part-time (less than a year)

    Pros

    I enjoyed my co-workers. The management at the gallery I work at are fantastic. Co-workers are very easy to get along with. Absolutely beautiful, high quality merchandise.

    Cons

    1. Imagine having to ring out a customer during peak holiday season, and while your customer is asking you questions and talking to you, someone ELSE is speaking into your ear (via the required earpiece) even though the conversation in your ear is not for you, and being required to ALSO answer the phone in front of you. That's 3 conversations, all while you are waiting to do a "stock check" for merchandise that SHOULD be on the sales floor, but corporate wants to maintain a specific visual appearance in the store, that is a hinderance to sales, efficiency and customer service. Now do this for 8 hours, four or five times a week. SENSORY-OVERLOAD, UNFRIENDLY ENVIRONMENT, STRESS-INDUCING.

    2. Imagine having a "Floor Leader" whose responsibility is essentially NOT to help customers that approach them, but instead find them someone ELSE to help them. Customers are often told "It will be a few minutes until someone becomes available". Meanwhile, the Floor Leader simply stands in that one spot watching the floor, while the customers/guests, ask you, "why couldn't that person help me"? FRUSTRATING, DEPRESSING, DEMORALIZING.

    3. Imagine working in a place that sells 1000 rugs, but only 10 to 15 are even on display. STUPID.

    4. Imagine taking returns for web orders that require writing, by hand, the date, the entire order number, the customers name customers address, phone, your own sales associate number and name, and then also writing down by hand, the names of the items being returned, the sku numbers involved, all of it, onto a triplicate paper form, , then having to get a managers signature, then offering the last page of the triplicate to the customer and telling them they will get their refund AFTER the warehouse receives and processes their items in 15 business days. It is 2015, not 1990. Why can't we just SCAN THE BARCODE on the shipping form they brought in? RIDICULOUS, ANGER-INDUCING, CONFUSING, INEFFICIENT, and NOT CUSTOMER FRIENDLY.

    5. Imagine working in a place that forces every employee to RE-APPLY when the "Legacy Stores" are remodeled into the newer, larger galleries, REGARDLESS of length of employment or even an incredible work history. Same is true for seasonal employees that intend to become permanent employees. They must RE-APPLY to stay onboard. New application and everything. TIME-WASTER, LACK OF INTEGRITY, NO LOYALTY.

    6. Imagine having to ask your manager to unlock the drawer so that you can get a gift card for your customer. On the earpiece of course. Who does this? What retailer locks up their gift cards? Don't they trust the people they hire? IDIOTIC.

    7. Imagine taking messages all day long from customers calling the store, who want to place orders or who have questions about their orders, because there are not enough people on staff to manage the calls. We tell them someone will call them back later the same day. And that is true, about half of the time. Customers will call two, three days in a row, and tell me that no one has called them back. They are angry. And imagine working in a place where managers are actually instructed NOT to answer the phones, so they can be "freed up" to do other things... like item #2 in this list. And yet, you are told that the store is not understaffed. LIES.

    8. Imagine having a sales goal that is TWICE as big as last year's numbers for the same day. So stupid. Not a 10% increase. a 100% increase. No retailer does this. UNREALISTIC.

    There is more. But I'm tired of typing.

    Advice to ManagementAdvice

    I don't have advice for store management. But upper management? You have no idea how awful it is to be an employee at your store. Who ever is running the retail side of the business needs to be fired immediately. WHAT A JOKE.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 5 people found this helpful

    Run away from RH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Los Angeles, CA
    Former Employee - Store Manager in Los Angeles, CA

    I worked at Restoration Hardware full-time (more than 3 years)

    Pros

    There Core Values, only if they truly lead by example

    Cons

    Poor Management, overworked, not live their core values

    Advice to ManagementAdvice

    Start doing random store visits to hold store managers accountable. Also, have better conversations with associates to solicit feedback on their management team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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