Restoration Hardware

  www.restorationhardware.com
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Restoration Hardware Reviews

Updated August 28, 2014
Updated August 28, 2014
208 Reviews

2.9
208 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Gary Friedman
32 Ratings

Review Highlights

Pros
  • The discount is great but the furniture is too expensive to make purchases often (in 8 reviews)

  • Some of the people who work there (the ones who do all the work, really) are great people (in 13 reviews)


Cons
  • Which I would say Bravo as this is, invoking the Core Values People Asset to a tee (in 30 reviews)

  • Work life balance and benefits are fine but could be better (in 14 reviews)

More Highlights

52 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    One of the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Leader  in  Boston, MA
    Current Employee - Store Leader in Boston, MA

    I have been working at Restoration Hardware full-time for more than 3 years

    Pros

    Co-workers are generally friendly and kind
    Products, while monotonous in their design, make for a pretty work environment

    Cons

    Field and Executive management run hot and cold. They promise many things, deliver on few. It is a closed clique that thrives on a culture of demeaning and demoralizing feedback.
    They call it "disruptive" (such an overused descriptor), what it really is - chaos.
    No respect for life/work balance, family commitments or personal time. Be prepared to not get your paid holidays if you work in the retail end.
    Benefits are very lean - no 401k match, waiting periods, slim vacation time, no perks
    The "core values" and "amazing culture" are all talk, no action. It's disappointing.

    Advice to ManagementAdvice

    Notice that the good reviews here all seem to come from Corte Madera employees. However, your business is built on the backs of your many retail employees. Break up the upper management cliques and take them off their pedestals. If the CEO would begin to demonstrate respect (shake hands? ask names? ask for feedback?) when visiting the retail locations, it would be a start.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Sink or swim

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Restoration Hardware

    Pros

    Great location
    A lot of great coworkers in the catalog studio
    Looks good on paper

    Cons

    Little to no structure on good days that means it's " chaotic." On a great day it's "entrepreneurial" with a "startup" feel. On a bad one...your contract worker you hired to cut costs just packed the truck wrong and now someone's leg is shattered for life.

    Advice to ManagementAdvice

    Look out for the little guys doing your dirty work. And remember, always be nice to the maid. She knows all the secrets.

  3.  

    Work hard for nothing honey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Columbia, MD
    Current Employee - Sales Associate in Columbia, MD

    I have been working at Restoration Hardware full-time for more than 5 years

    Pros

    Get to talk to people and buy things at a discount

    Cons

    selling products that do not last and are not quality. Working for liars.

    Advice to ManagementAdvice

    Find an owner that does not have his ego in his pants.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Unfortunate experience

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restoration Hardware

    Pros

    I cannot point to one positive element at the company.

    Cons

    From the people to the "core values" the company operates by saying things that sound good in theory but are the antithesis of its operational practices. Lookism, racism, ageism and greed are the actual values, as judged from its practices.

    Advice to ManagementAdvice

    Practice the values you preach. Words are just words. Show your values. Don't say one thing and do the opposite.

    Doesn't Recommend
    Disapproves of CEO
  6. 2 people found this helpful  

    Restoration Hardware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Tulsa, OK
    Former Employee - Sales Associate in Tulsa, OK

    I worked at Restoration Hardware part-time for less than a year

    Pros

    The area the store is located in is really nice.
    The store hours are a lot better than mall hours.
    There are some great people on the team.
    I love, love, love the design world and this is part of it.

    Cons

    Core Value meetings in the morning are 20-30 minutes long and very unproductive. Answers are subjective and associates answers get publicly praised or reprimanded depending on the leader's mood.

    Hours are cut based on the needs of the business but also as retaliation. Scheduling is not done based on position. Full time hours may be cut, well liked part time employees might get full time hours.

    Not a good environment to express a differing opinion.

    At this location, the new gallery leader is very emotional and will often belittle associates in front of others.

    I was very excited to come to work here but it turned out to be a very negative environment. Other employees told me it used to be great. It was hard to watch how some of the sales people were treated by the store manager, also called a gallery leader. I'm glad I was in a position where I only needed a part time job for extra money. There are several unhappy people there who just can't quit.

    Advice to ManagementAdvice

    Be kind, live the values you are talking about over and over. Don't rule with fear.

    Negative Outlook
    Disapproves of CEO
  7.  

    Worked @ RH when you could cash n carry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management
    Former Employee - Management

    I worked at Restoration Hardware full-time for more than 3 years

    Pros

    Amazing product at Discount. Color Palette for Drapery, Bath, and Paint were amazing.The craftsmanship on hardware were specific to heritage of the brand.

    Cons

    #2 Leader was a Cocky want to be that didn't have any respect for field leaders. Gary Friedman is a creative master that might not be in his current lack of leadership title if he would had worn a belt.

    Advice to ManagementAdvice

    Fall off your high horse.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Too much trash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Worker  in  Avenel, NJ
    Former Employee - Warehouse Worker in Avenel, NJ

    I worked at Restoration Hardware full-time for less than a year

    Pros

    1 on 1 training. Most of the sups are helpful and don't just critize. No real dress code. They play music when goals are acheived. Daily morning rallies.

    Cons

    THEY DO NOT ACTIVELY DRUG TEST WAREHOUSE WORKERS PRIOR TO ORIENTATION. You might end up using one of the stalls in the East Jersey Rahway Prison up the block. The three stalls near the tiny cafeteria get backed up too often. There’s just one first aid and eye wash kit. low pay. Detener la profanidad

    Advice to ManagementAdvice

    start an employee website

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Wouldn't recommend working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Corte Madera, CA
    Current Employee - Anonymous Employee in Corte Madera, CA

    I have been working at Restoration Hardware part-time for less than a year

    Pros

    The discount is great except as an employee they typically don't pay you enough to be able to afford anything. Some of the people are fun and interesting.

    Cons

    - Low compensation especially for the Bay Area
    - Lack of flexibility in the work place
    - No work/life balance
    - The only way to get things done is to yell at people
    - Execs make so many last minute changes that are financially ridiculous which causes many individuals to work long hours and not make deadlines
    - They emphasize these "core values" yet none of the employees actually embody them
    - Constant turnover of staff
    - Lack of direction from upper management

    Advice to ManagementAdvice

    They should find someone who has any financial sense and put them in management

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Core values? I dont think so!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  West Jefferson, OH
    Former Employee - Anonymous Employee in West Jefferson, OH

    I worked at Restoration Hardware full-time for more than 5 years

    Pros

    The pay is ok but not worth what you go through!

    Cons

    Where do I begin????? I worked there for five years. I started there when they first opened up and created many processes because they had none.... I put in long hours and was very dedicated. I created many sop's for the department. I then became lead and some associates did not agree and caused a very hostile work environment. Management did nothing to have my back.. They told me that i need to try and be friends with the group. I swallowed my pride and did the best i could to try and make things right. but... I got transferred out of my department and was given some bogus reason for doing so. I then did data entry and was not utilized at all. I had serious health problems and was off for surgery for about 3 months. They told me i had to come back before my doctor was ready to release me or i would be fired. I went back, but frustratingly enough was still having issues. My doctor called them, sent in two different sets of accomodation papers and they still refused to work with me on any of them, while management was very hostile towards me. They then called me at home and said I needed to have a 100% release from doctor or i would be fired. Given my serious health issues my doctor could not do that. All my doctor asked for was a few months to get my health to improve.. some reasonable accomadations would have been all it took. The plant manager of the place gets sick... has a "state of site" meeting with everyone, asks for prayer, gets t-shirts made in his honor, and bracelets that say.. what would fred do? It really breaks my heart! I gave that place my all ! I guess their core values are only for certain people...

    Advice to ManagementAdvice

    Practice what you preach to all associates... Policies and procedures should be the same for everyone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Company run by the seat of their pants

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant  in  Corte Madera, CA
    Former Employee - Executive Assistant in Corte Madera, CA

    I worked at Restoration Hardware full-time for more than a year

    Pros

    - Competitive base salary
    - Easy reverse commute from San Francisco

    Cons

    - No Employee Stock Purchase Plan available
    - No 401k matching
    - High turn over rate
    - Incompetence and lack of business professionalism and bedside manner from executive officers
    - Cult-like company "values" that are constantly shoved down the throats of employees yet rarely followed by the leaders that preach them

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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