Restoration Hardware

www.restorationhardware.com
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Restoration Hardware Reviews

Updated February 10, 2015
Updated February 10, 2015
53 Reviews
1.0
53 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gary Friedman
53 Ratings

Review Highlights

Pros
  • I met some great people that have become good friends (in 16 reviews)

  • The discount is great but the furniture is too expensive to make purchases often (in 8 reviews)


Cons
  • Which I would say Bravo as this is, invoking the Core Values People Asset to a tee (in 30 reviews)

  • Work life balance and benefits are fine but could be better (in 13 reviews)

More Highlights

53 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative in Columbus, OH
    Current Employee - Call Center Representative in Columbus, OH

    I have been working at Restoration Hardware

    Pros

    I have no pros for this place

    Cons

    The management plays favorites, they mess with your hours and then fire you.

    Advice to ManagementAdvice

    Get it together

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Associate Leader

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Restoration Hardware

    Pros

    The people. The product that's all made in China.
    Seeing the guests excitement of selection of goods.

    Cons

    Upper Management, false promises, over worked, under appreciated, not enough time to lead the floor and generate sales. Too many conference calls, how can you run a business from the office? Change of direction to quick. Making leaders use their own cell phones for business purposes. As much profit seen, cell phones should be given to leaders.

    Advice to ManagementAdvice

    Advice to upper management is to stop using non profit values for a profit business. Please stop holding people to standards that you cannot hold yourself to. Your "values" are worthless, you cannot stand true to them. You say to be your authentic self, but you put pressure on leaders who are being their authentic self and leaders who have a point of view. A point of view is wanted, but if it's not to what RH wants to hear then " you're not living the values"
    You don't want leaders to have a work/life balance. Many are failing at home life to have to over commit to RH. It's frowned upon to ask for time off. If you do you're considered not committed to the brand and "it's vision" The slate walls are a wonderful way to hide a lot of frustration of Store leaders and associates.
    Consider a restructure of leaders that are in the field. And last, you should offer stock options to all employees and not to the " inner circle" of leaders that are overdosed on the Kool Aid.

  3. 8 people found this helpful  

    The 'Core Values' are what the Emperor (and those drinking the Kool-Aid) hide behind. If you have any respect, RUN!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graphic Designer in Corte Madera, CA
    Current Employee - Graphic Designer in Corte Madera, CA

    I have been working at Restoration Hardware full-time (more than a year)

    Pros

    Employee-Only Sample Sales, that's IT!

    Cons

    NO 401k match
    NO stock options
    NO work-from-home or flexible schedule options
    NO company culture that is lived versus on paper
    NO team building
    NO reprimands on the terrible executives and upper management jerks

    Advice to ManagementAdvice

    ALL departments are miserable! Get a grip! NO one wants the 'Core Values' shoved in their face when everything comes down to the 'Emperors New Clothes' syndrome. Quit hiding behind 'This is just how Resto gets things done' and having ZERO regard for the fact that people have LIVES outside of this place! Ridiculous!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 11 people found this helpful  

    Worst Retail Employer in 20+ Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at Restoration Hardware part-time (less than a year)

    Pros

    I enjoyed my co-workers. The management at the gallery I work at are fantastic. Co-workers are very easy to get along with. Absolutely beautiful, high quality merchandise.

    Cons

    1. Imagine having to ring out a customer during peak holiday season, and while your customer is asking you questions and talking to you, someone ELSE is speaking into your ear (via the required earpiece) even though the conversation in your ear is not for you, and being required to ALSO answer the phone in front of you. That's 3 conversations, all while you are waiting to do a "stock check" for merchandise that SHOULD be on the sales floor, but corporate wants to maintain a specific visual appearance in the store, that is a hinderance to sales, efficiency and customer service. Now do this for 8 hours, four or five times a week. SENSORY-OVERLOAD, UNFRIENDLY ENVIRONMENT, STRESS-INDUCING.

    2. Imagine having a "Floor Leader" whose responsibility is essentially NOT to help customers that approach them, but instead find them someone ELSE to help them. Customers are often told "It will be a few minutes until someone becomes available". Meanwhile, the Floor Leader simply stands in that one spot watching the floor, while the customers/guests, ask you, "why couldn't that person help me"? FRUSTRATING, DEPRESSING, DEMORALIZING.

    3. Imagine working in a place that sells 1000 rugs, but only 10 to 15 are even on display. STUPID.

    4. Imagine taking returns for web orders that require writing, by hand, the date, the entire order number, the customers name customers address, phone, your own sales associate number and name, and then also writing down by hand, the names of the items being returned, the sku numbers involved, all of it, onto a triplicate paper form, , then having to get a managers signature, then offering the last page of the triplicate to the customer and telling them they will get their refund AFTER the warehouse receives and processes their items in 15 business days. It is 2015, not 1990. Why can't we just SCAN THE BARCODE on the shipping form they brought in? RIDICULOUS, ANGER-INDUCING, CONFUSING, INEFFICIENT, and NOT CUSTOMER FRIENDLY.

    5. Imagine working in a place that forces every employee to RE-APPLY when the "Legacy Stores" are remodeled into the newer, larger galleries, REGARDLESS of length of employment or even an incredible work history. Same is true for seasonal employees that intend to become permanent employees. They must RE-APPLY to stay onboard. New application and everything. TIME-WASTER, LACK OF INTEGRITY, NO LOYALTY.

    6. Imagine having to ask your manager to unlock the drawer so that you can get a gift card for your customer. On the earpiece of course. Who does this? What retailer locks up their gift cards? Don't they trust the people they hire? IDIOTIC.

    7. Imagine taking messages all day long from customers calling the store, who want to place orders or who have questions about their orders, because there are not enough people on staff to manage the calls. We tell them someone will call them back later the same day. And that is true, about half of the time. Customers will call two, three days in a row, and tell me that no one has called them back. They are angry. And imagine working in a place where managers are actually instructed NOT to answer the phones, so they can be "freed up" to do other things... like item #2 in this list. And yet, you are told that the store is not understaffed. LIES.

    8. Imagine having a sales goal that is TWICE as big as last year's numbers for the same day. So stupid. Not a 10% increase. a 100% increase. No retailer does this. UNREALISTIC.

    There is more. But I'm tired of typing.

    Advice to ManagementAdvice

    I don't have advice for store management. But upper management? You have no idea how awful it is to be an employee at your store. Who ever is running the retail side of the business needs to be fired immediately. WHAT A JOKE.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 5 people found this helpful  

    Run away from RH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Los Angeles, CA
    Former Employee - Store Manager in Los Angeles, CA

    I worked at Restoration Hardware full-time (more than 3 years)

    Pros

    There Core Values, only if they truly lead by example

    Cons

    Poor Management, overworked, not live their core values

    Advice to ManagementAdvice

    Start doing random store visits to hold store managers accountable. Also, have better conversations with associates to solicit feedback on their management team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 9 people found this helpful  

    Worst working experience of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restoration Hardware full-time (more than a year)

    Pros

    I don't have a single positive thing to say. All smoke and mirrors.
    The values and believes that the CEO speak off are never upheld by upper management. They are all extremely insecure and are afraid that this things is to big for them now and they are holding on to their jobs. They are running this place like the Gap was 15 years ago. I have friends at Gap's corporate office and even the Gap has evolved. If you care about your career and your professional growth, stay away from this company. There are no training programs, succession planing, bonus program, commission structure (you can sell 2 million a year and make nothing).

    Cons

    starts at the interview process. They will ask you a series of borderline illegal questions, wrapped in a bow. After working there a long time, I could even understand why they ask those questions. They focus on your personality only, but the interviewers are not trained behavior psycologists. So is a load of crap.
    No one is training them on how to interview either, so is all based on if they like you or not. Nothing to do with your skills.

    Every morning they seat in a circle and you are expected to share more about your personal live and believes and if you refuse they will find aways to get you out.
    Is the most stupid thing I ever had to do in my career.
    They read quotes to you and ask you to share in a large group how that makes you feel. Literally a terrible practice and I'm not sure how thy are getting away with this.
    No idea how that is relevant with designing and selling furniture.

    You are expected to work wathever hours they give you.
    They have zero care for your personal life with is such a contradiction.
    Because you wonder why they ask for you to share so much about your life if they don't care if you have a sick family member or was in accident etc etc. as long as you do your hours they will leave you alone.

    And when I say alone. You will be . Managers don't even care if you sell or not. All you do is stay there. Like a lamp and greet people and show them the furniture.
    You will learn NOTHING.

    Managers change constantly, and is because all the smart and good one either leave or a pushed out. so Noone will observe you long enough to be able to offer you a future there.

    The reviews are a total joke because you get scored for your values and believes and how can you even score on that?

    The money is awful, Everyone knows that in the furniture industry you get commission. They don't do that. You get paid exactly like the clothing stores. That in my opion will invest more in your career that they do.

    So be very carefull, the only thing they work hard on, is on brainwashing people with a fake facade.

    Advice to ManagementAdvice

    I don't even know where to start.
    You know exactly what you are doing. You push out every intelligent person you hired so you can keep the desperate and the dumb so you can look better and brain wash them to believe it is a good place to work.
    It is not. Is terrible.
    You run the place like a rehab center and everyone has to be so thankful to be working there.

    The only reason you are making money is because the customers like the furniture. Has zero to do with you and how you are managing.
    15 years ago they like Pottery Barn and in 15 year from now they will like someone else.

    So take your 15 and treat people with a little more respect and offer them a career path to grow and succeed.

    I'm glad that you design castles, Rome was also fill of them. And it burnt.

    I'm so glad to be out because my new employer now cares about my professional success and asks very little about my personal affairs because is none of his business.
    I was already promoted in just 6 months and I'm now taking lots of training classes to better my design and furniture knowledge. That will never have happened at RH.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Unstable work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Merchandise Coordinator in Corte Madera, CA
    Current Contractor - Merchandise Coordinator in Corte Madera, CA

    I have been working at Restoration Hardware as a contractor (more than a year)

    Pros

    The sample sales are great.

    Cons

    Middle management is afraid of people above them and people below them, creating a very tense and unstable work environment. RH is Very "cliquey" and has more nepotism than you could shake ten sticks at. People get pushed aside so someones niece that just graduated high school can get a job.

    If you are at the bottom of the food chain but are good at bullying, your job is secure. If you behave like a courteous, mature adult and expect others to do the same, you'll be disappointed.

    Advice to ManagementAdvice

    I don't even know where to begin.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 6 people found this helpful  

    Hallelujah!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Restoration Hardware full-time (more than a year)

    Pros

    The 40% discount that the employes get.

    Cons

    The biggest challenge of working at Restoration Hardware is their culture. If you buy into their "cult like" culture, you will be fine. They have everyday meetings called " Core Values Meeting" which are little surprises everyday. A good day is when they discuss product or anything business related, but that doesn't happen too often. Usually they want you to tell them something about your life, and possibly cry, so you can really have a good start to your day. Crazy!!!! We were also brought outside and were made to observe and listen to a piece of chocolate and grape. I'm not kidding!!!!! The people running the meetings are the so called leaders( managers). So, if they hire a crazy one, and believe me, they do, well... Then good luck!!!!!!

    Advice to ManagementAdvice

    Hire more experienced people to lead. A lot of the " leaders" are there experimenting with people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 8 people found this helpful  

    One of the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Leader in Boston, MA
    Current Employee - Store Leader in Boston, MA

    I have been working at Restoration Hardware full-time (more than 3 years)

    Pros

    Co-workers are generally friendly and kind
    Products, while monotonous in their design, make for a pretty work environment

    Cons

    Field and Executive management run hot and cold. They promise many things, deliver on few. It is a closed clique that thrives on a culture of demeaning and demoralizing feedback.
    They call it "disruptive" (such an overused descriptor), what it really is - chaos.
    No respect for life/work balance, family commitments or personal time. Be prepared to not get your paid holidays if you work in the retail end.
    Benefits are very lean - no 401k match, waiting periods, slim vacation time, no perks
    The "core values" and "amazing culture" are all talk, no action. It's disappointing.

    Advice to ManagementAdvice

    Notice that the good reviews here all seem to come from Corte Madera employees. However, your business is built on the backs of your many retail employees. Break up the upper management cliques and take them off their pedestals. If the CEO would begin to demonstrate respect (shake hands? ask names? ask for feedback?) when visiting the retail locations, it would be a start.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Sink or swim

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Restoration Hardware

    Pros

    Great location
    A lot of great coworkers in the catalog studio
    Looks good on paper

    Cons

    Little to no structure on good days that means it's " chaotic." On a great day it's "entrepreneurial" with a "startup" feel. On a bad one...your contract worker you hired to cut costs just packed the truck wrong and now someone's leg is shattered for life.

    Advice to ManagementAdvice

    Look out for the little guys doing your dirty work. And remember, always be nice to the maid. She knows all the secrets.

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