Restoration Hardware

www.restorationhardware.com

Restoration Hardware Reviews

Updated January 12, 2015
Updated January 12, 2015
227 Reviews
2.8
227 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Gary Friedman
45 Ratings

Review Highlights

Pros
  • I met some great people that have become good friends (in 16 reviews)

  • The discount is great but the furniture is too expensive to make purchases often (in 8 reviews)


Cons
  • Which I would say Bravo as this is, invoking the Core Values People Asset to a tee (in 30 reviews)

  • Work life balance and benefits are fine but could be better (in 13 reviews)

More Highlights

56 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Disorganized Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restoration Hardware

    Pros

    Associate discount, reasonable compensation and benefits.

    Cons

    Very disorganized management, cliquey work environment, offices are very outdated, do not offer stock options to employees under Director level regardless of how long you have been with the company.

    Doesn't Recommend
    Negative Outlook
  2. 3 people found this helpful  

    It looks like it would be a great place to work from the outside, but just wait until you get hired!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Long Beach, CA
    Current Employee - Sales Associate in Long Beach, CA

    I have been working at Restoration Hardware part-time (less than a year)

    Pros

    I am a mid career professional working here part time while I get another project off the ground. It mostly works for me, but the one major area that this management team can not get right is scheduling. These guys have to "reinvent" scheduling every week for what seems like everyone who works there. In 6 months, I HAVE NEVER HAD 2 WEEKLY SCHEDULES THAT WERE EVER A REPEAT OF A PREVIOUSLY WORKED WEEK! When asking them about the volatility in scheduled hours, RH managers say, "Oh well, that's retail!" No, that's is incompetence in no leadership by reasonably putting out a weekly schedule done on time and with some thought behind it. The pay and benefits are only so-so. Sometimes there are sales (once a quarter), that have a better discount to the public than the employee one! How's that for rewarding your employees for putting up with low pay and dirty working conditions?

    Cons

    Inexperienced and really unintelligent management team. I often wonder what their futures will be like in 20 or 30 years...

    Advice to ManagementAdvice

    Corporate RH should put some manpower money behind their outlet in Long Beach. After all, it is the largest one in the country X 3, so they've already spent the money to get themselves there!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Least Favorite Employer So Far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate in Corte Madera, CA
    Former Employee - Part Time Sales Associate in Corte Madera, CA

    I worked at Restoration Hardware

    Pros

    Worked with a great team of retail and visual associates at the flagship store in Corte Madera, CA.

    Cons

    Corporate employees were rude and demeaning.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Not for the everyone......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restoration Hardware full-time (more than a year)

    Pros

    Great People
    HR department attempts to be fair

    Cons

    Poor Senior Managers
    Resto rules are just words
    Reactive environment
    Terribke demands for OT during the holidays

    Advice to ManagementAdvice

    Your have great Advocates working in the call center- Reward them for their hard work by developing them to be your next leaders and stop hiring leadership from an external candidate pool.

    Your credo is wonderful- follow it and make it more than just words in a beautiful frame on your walls - think it and create the culture that embodies it

    Train your leadership to enpower your Advocates not rule with a big stick. Coach and develop your Advocates and they will work harder for you

    Give back to your front line- more celebrations, free lunches and freebies

    Develop a new peocess of the OT processes during the holidays - your requirement is too demanding.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Your expected to work all day/all the time even on weekends and nights sometimes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ecommerce in Corte Madera, CA
    Current Employee - Ecommerce in Corte Madera, CA

    I have been working at Restoration Hardware full-time (more than a year)

    Pros

    Products are nice. Medical, Dental, Vision, and Vacation. Can work from their Pleasanton office or Remote one to two days a week if your boss allows you too.

    Cons

    Lots and lots of work. No training whatsoever, you have to jump in and make your own place. IT is a boys world and if you are a woman you have to make your place and stand your ground. They don't give raises easily or promote to higher positions so you need to negotiate your salary well before you join as well as your vacation. They don't care if you do it all; it's inherently expected of you.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    middle management poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Leader in Marlton, NJ
    Former Employee - Store Leader in Marlton, NJ

    I worked at Restoration Hardware full-time (more than 3 years)

    Pros

    great bonuses, great peers, decent benefits

    Cons

    unrealistic expectations of upper and middle management as far as time worked (like, they tell you you'll only work 40 hours but then they assign workloads that take upwards of 50+ and because you're salaried, this is not considered an issue). actually not big on promoting from within. saw several well qualified staff members get passed on for promotions without explanation. there's a level of hipocrisy in management's ability to lead - creating distrust and unhappy staff.

    Advice to ManagementAdvice

    actually promote from within. pay well enough for staff to actually feel valued and want to do the enormous amount of work expected.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 8 people found this helpful  

    If you're looking for a toxic work environment and low pay, come to RH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Corte Madera, CA
    Current Employee - Anonymous Employee in Corte Madera, CA

    I have been working at Restoration Hardware full-time (more than 5 years)

    Pros

    sample sales, um....sample sales. That's it

    Cons

    Toxic environment where bullies run rampant. You're expected to work 24/7 with insurmountable amounts of work while negotiating department politics. Upper management has no interest in doing any real work, just delegating and working on "high level" strategy. Executives are not in touch with what the employees want/need. You're expected to cut costs so that there is more cash to move into the next real estate venture or lame whim of the CEO (like RH Music, RH Wine..). No spending where it's really needed, like systems enabling us to do our jobs.

    Advice to ManagementAdvice

    Take some "honest and open feedback": look at who is actually doing the work and reward those people. Get rid of the bullies. Be more selective before you just throw money at a new venture.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    higher leadership are arrogant, humiliate their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leadership in Corte Madera, CA
    Former Employee - Leadership in Corte Madera, CA

    I worked at Restoration Hardware full-time (more than 3 years)

    Pros

    beautiful product, high level clientele, people you work with

    Cons

    upper management, not a trusting environment, do not appreciate their people

    Advice to ManagementAdvice

    live by "people first mantra"

    Doesn't Recommend
    Negative Outlook
  10. 5 people found this helpful  

    Love/hate Relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Designer
    Current Employee - Designer

    I have been working at Restoration Hardware full-time (more than a year)

    Pros

    Great co-workers, fun work environment, inspiring products with a huge product line. I met some great people that have become good friends.

    Cons

    Low pay and the only benefit is high health insurance. Ever since I started all I hear are the career opportunities. I'm always told exactly what I want to hear, but nothing ever happens. They claim to live and breath core values, but it's all talk.

    Advice to ManagementAdvice

    Stop dangling a carrot. Show your employees you care and want them to stay.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Horrible company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Leader in Portland, OR
    Former Employee - Assistant Leader in Portland, OR

    I worked at Restoration Hardware full-time (more than 3 years)

    Pros

    The friendship of teammates and beautiful work environment.

    Cons

    Low pay & lack of training and support. Field leadership was nonexistent. Arrogant attitude and bullying are common practice. The values are all talk and if you have an opinion keep it to yourself. They want people with no opinion.

    Advice to ManagementAdvice

    Spend your time with your teams. Building rapport and with training for all levels of team members. Enough with the conference calls...too much talk, not enough action or support.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

Restoration Hardware Photos

Work at Restoration Hardware? Share Your Experiences

Restoration Hardware

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.