Restoration Hardware

  www.restorationhardware.com
  www.restorationhardware.com

Restoration Hardware Reviews

Updated December 16, 2014
Updated December 16, 2014
215 Reviews
2.9
215 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Gary Friedman
38 Ratings

Review Highlights

Pros
  • I met some great people that have become good friends (in 16 reviews)

  • The discount is great but the furniture is too expensive to make purchases often (in 8 reviews)


Cons
  • Which I would say Bravo as this is, invoking the Core Values People Asset to a tee (in 30 reviews)

  • Work life balance and benefits are fine but could be better (in 13 reviews)

More Highlights

53 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not for the everyone......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restoration Hardware full-time (more than an year)

    Pros

    Great People
    HR department attempts to be fair

    Cons

    Poor Senior Managers
    Resto rules are just words
    Reactive environment
    Terribke demands for OT during the holidays

    Advice to ManagementAdvice

    Your have great Advocates working in the call center- Reward them for their hard work by developing them to be your next leaders and stop hiring leadership from an external candidate pool.

    Your credo is wonderful- follow it and make it more than just words in a beautiful frame on your walls - think it and create the culture that embodies it

    Train your leadership to enpower your Advocates not rule with a big stick. Coach and develop your Advocates and they will work harder for you

    Give back to your front line- more celebrations, free lunches and freebies

    Develop a new peocess of the OT processes during the holidays - your requirement is too demanding.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Your expected to work all day/all the time even on weekends and nights sometimes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ecommerce in Corte Madera, CA
    Current Employee - Ecommerce in Corte Madera, CA

    I have been working at Restoration Hardware full-time (more than an year)

    Pros

    Products are nice. Medical, Dental, Vision, and Vacation. Can work from their Pleasanton office or Remote one to two days a week if your boss allows you too.

    Cons

    Lots and lots of work. No training whatsoever, you have to jump in and make your own place. IT is a boys world and if you are a woman you have to make your place and stand your ground. They don't give raises easily or promote to higher positions so you need to negotiate your salary well before you join as well as your vacation. They don't care if you do it all; it's inherently expected of you.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    middle management poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Leader in Marlton, NJ
    Former Employee - Store Leader in Marlton, NJ

    I worked at Restoration Hardware full-time (more than 3 years)

    Pros

    great bonuses, great peers, decent benefits

    Cons

    unrealistic expectations of upper and middle management as far as time worked (like, they tell you you'll only work 40 hours but then they assign workloads that take upwards of 50+ and because you're salaried, this is not considered an issue). actually not big on promoting from within. saw several well qualified staff members get passed on for promotions without explanation. there's a level of hipocrisy in management's ability to lead - creating distrust and unhappy staff.

    Advice to ManagementAdvice

    actually promote from within. pay well enough for staff to actually feel valued and want to do the enormous amount of work expected.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 7 people found this helpful  

    If you're looking for a toxic work environment and low pay, come to RH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Corte Madera, CA
    Current Employee - Anonymous Employee in Corte Madera, CA

    I have been working at Restoration Hardware full-time (more than 5 years)

    Pros

    sample sales, um....sample sales. That's it

    Cons

    Toxic environment where bullies run rampant. You're expected to work 24/7 with insurmountable amounts of work while negotiating department politics. Upper management has no interest in doing any real work, just delegating and working on "high level" strategy. Executives are not in touch with what the employees want/need. You're expected to cut costs so that there is more cash to move into the next real estate venture or lame whim of the CEO (like RH Music, RH Wine..). No spending where it's really needed, like systems enabling us to do our jobs.

    Advice to ManagementAdvice

    Take some "honest and open feedback": look at who is actually doing the work and reward those people. Get rid of the bullies. Be more selective before you just throw money at a new venture.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    higher leadership are arrogant, humiliate their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leadership in Corte Madera, CA
    Former Employee - Leadership in Corte Madera, CA

    I worked at Restoration Hardware full-time (more than 3 years)

    Pros

    beautiful product, high level clientele, people you work with

    Cons

    upper management, not a trusting environment, do not appreciate their people

    Advice to ManagementAdvice

    live by "people first mantra"

    Doesn't Recommend
    Negative Outlook
  7. 5 people found this helpful  

    Love/hate Relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Designer
    Current Employee - Designer

    I have been working at Restoration Hardware full-time (more than an year)

    Pros

    Great co-workers, fun work environment, inspiring products with a huge product line. I met some great people that have become good friends.

    Cons

    Low pay and the only benefit is high health insurance. Ever since I started all I hear are the career opportunities. I'm always told exactly what I want to hear, but nothing ever happens. They claim to live and breath core values, but it's all talk.

    Advice to ManagementAdvice

    Stop dangling a carrot. Show your employees you care and want them to stay.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Horrible company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Leader in Portland, OR
    Former Employee - Assistant Leader in Portland, OR

    I worked at Restoration Hardware full-time (more than 3 years)

    Pros

    The friendship of teammates and beautiful work environment.

    Cons

    Low pay & lack of training and support. Field leadership was nonexistent. Arrogant attitude and bullying are common practice. The values are all talk and if you have an opinion keep it to yourself. They want people with no opinion.

    Advice to ManagementAdvice

    Spend your time with your teams. Building rapport and with training for all levels of team members. Enough with the conference calls...too much talk, not enough action or support.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Exciting potential, very political

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restoration Hardware

    Pros

    +nice clean workspace (though some are waaaaaay nicer than others)
    +attractive campus in a nice part of Corte Madera.
    +helpful support staff such as human resource, IT, and facilities;
    +core values make you feel good when used accurately.
    +my direct manager was wonderful but many other people do not have that experience.
    +generous discount

    Cons

    -I do not want to sound overly critical but there are people in management positions that shouldn't be. favoritism is rampant and it can be difficult to understand where you stand with people.
    -political decisions outweigh practical/ business minded decisions.
    -benefits are below average. small amounts of vacation and sick time, limited flexibility to work from home (quite common in the Bay Area especially in my line of work) no 401K match, not great dental, basic medical, no food/drinks except coffee and tea (quite common in the Bay Area to have snacks or catered meals occasionally, that never happens here.)
    -no holiday party.
    -nonsensical bonus structure.

    Advice to ManagementAdvice

    Please congratulate yourselves on doing difficult jobs. RH is not a easy place to work certainly!

    Please consider expanding the benefits pack to be Bay Area relevant. The amounts of vacation and sick time are frankly pathetic. I was ill twice and had to be out to take care of significant injuries and, pow, all health time was gone. How do you expect your work force to remain healthy and competent? Do not anticipate abuse when extending privileges and show your people how you value their lives.

    You say you value innovation so lead the charge on how you treat your people! I know everything is a cost issue but I promise that you will attract unbelievable talent if you make RH a desirable place to work.

    I only left because I didn't see that happening, and I left in great standing with an open invitation to return at any time.

  10. 1 person found this helpful  

    This was the worst job i ever had. The supervisors ran around like they were in charge of their own kingdom.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cusgtomer
    Former Employee - Cusgtomer

    I worked at Restoration Hardware full-time

    Pros

    the only thing that was good were the other employees.

    Cons

    shift changes, constant monitoring treating employees like children, i actually saw one supervisor go and physically turn someone around in their chair and yell at them, another time they yelled at an employee for giving herself an insulin shot at the desk, another employee was fired for using the wrong cup

    Advice to ManagementAdvice

    Check on the supervisor you grew quickly and some off them were giddy with power

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    A reputable company that treats their employees as if they are easily replaceable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Advocate in Tracy, CA
    Current Employee - Customer Care Advocate in Tracy, CA

    I have been working at Restoration Hardware full-time (more than an year)

    Pros

    -My Peers. I have met some of my best friends while working with RH. In fact, it is the only reason that many of us stay with the company. Great people work here.

    -Scheduled raises. A "step-up" program makes for set-raises for the first year of employment, and continued raises based on the quality of your work take place each year thereafter.

    -Health Benefits. RH contributes far more than many other companies, leaving our portion affordable. There are also 3 benefit plans to choose from.

    Cons

    Unfortunately, the negative far outweigh the positive. If it wasn't for my peers, I would definitely be working somewhere else, along with many of fellow co-workers.

    -Management. Many of them do not understand the basic job, and look to their team for help. Then they continue to micro-manage as their main daily activity. In addition, policies change so often that can be difficult to keep track of.

    -Cleanliness. Our buildings have had major bug infestation problems. We get bug bites often, and cockroaches are visibly seen daily in our office and lunch room. Half the building stays sick at all times.

    -Work-life balance.
     5-8 times per year the company require overtime for 2 weeks. This is about 16 weeks of the year, and it always occurs during major holidays, such as Christmas. Although many employees want the overtime, they require every single employee to partake.
    Vacation time is accrued at a very slow pace, and you cannot request time off unless you have the vacation hours already accrued.
    You are allotted 5 minutes per day to use the restroom. Use it any longer, and you are written up.

    Advice to ManagementAdvice

    Focus on learning the job yourself and helping your teams provide exceptional service to our customers, and worry less about micro-managing the small things (I.E- bathroom breaks).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Restoration Hardware Photos

Work at Restoration Hardware? Share Your Experiences

Restoration Hardware

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.